Shark Matrix Plus 2in1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty Base, CleanEdge, for Pet Hair, WiFi, Compatible with Alexa, Black/Gold (AV2613WA)
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Availability:
Only 2 left in stock, order soon!
Arrives
Friday, Jul 24
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Color: Black/Gold
Features
- INCREDIBLE SUCTION AND SONIC MOPPING: First, its an ultra-powerful whole home vacuum on carpets and hard floors that self-empties its dustbin. Second, its an ultra-powerful vacuum that picks ups dry debris and sonic mops hard floors at the same time.
- NO SPOTS MISSED: With Matrix Clean, the robotic vacuum cleans using a precision matrix grid taking multiple passes over dirt and debris delivering 30% better carpet cleaning*(*vs. RV2610WD single pass tested on level loop sand).
- CLEANS EDGES & CORNERS: CleanEdge Detect uses blasts of air and corner recognition to remove debris from edges and corners pulling the debris into the cleaning path for 50% better edge cleaning* (*vs RV2600 with CleanEdge turned off).
- HEPA FILTRATION & ANTI ALLERGEN SEAL: True HEPA filtration captures and traps 99.97%* of dust and allergens (*down to .3 microns) in the base.
- IT EMPTIES & CHARGES ITSELF: Holds up to 60 days of dirt and debris. The bagless base doesnt require additional purchase of disposal bags. With Recharge & Resume, when low on battery, the robot automatically will recharge and pick up where it left off.
- TACKLE STUCK ON STAINS: Sonic Mopping scrubs hard floors 100x per minute and for extra deep cleaning initiate Matrix Mop in the app to get 50% better stain cleaning in targeted zones (vs. RV2001WD, modified IEC 62885-6).
- SELF-CLEANING BRUSHROLL: Digs deep into carpets and directly engages hardwood floors pulling up debris, hair, and dirt from all surfaces in your home engineered to pick up more hair and is anti-hair wrap.
- PRECISION HOME MAPPING: 360 LiDAR vision quickly and accurately maps your home so your robot can methodically clean detecting and avoiding objects in its path, day or night, adapting to everyday changes in the home.
- PERFECT FOR HOMES WITH PETS: With powerful suction, sonic mopping, and Sharks self-cleaning brushroll, the robot picks up pet hair and eliminates stuck-on pet messes with ease.
- WHATS INCLUDED: Shark Matrix Plus 2-in-1 Robot, XL HEPA Self-Empty Base, 1 Filter, 1 Side Brush, 2 Microfiber Reusable Mopping Pads, 12oz. Starter VACMOP Cleaning Solution
Description
The Shark Matrix Plus 2-in-1 Robot combines an ultra-powerful vacuum with Sonic Mopping for a complete clean from start to finish. First, it’s an ultra- powerful whole home vacuum on carpets and floors that empties its own dustbin. Second, it’s an ultra-powerful vacuum that sonic mops hard floors at the same time. It features Matrix Clean, which allows your robot to clean from multiple angles using a precision grid ensuring no spots are missed on all your floor types. No cleaning detail is unmet with this robot’s corner and edge cleaning, self-cleaning brushroll for pet hair, and HEPA filtration trapping 99.97% of dust and allergens into the bagless base. With Precision Home Mapping, the robot uses its 360 LIDAR vision to scan your home and build a detailed map, enabling fully autonomous movement. This also allows your robotic vacuum to detect and avoid objects in its path day or night. It creates a precise home map in the SharkClean app so you can select specific areas to clean on-demand, initiate Matrix Clean, and set cleaning schedules from anywhere. Utilize the app to set custom carpet and no-go zones for complete control of where the robot cleans and doesn’t clean. This robot masterfully integrates Matrix Clean with vacuuming, mopping, CleanEdge, and self-emptying to give you the ultimate floor cleaning machine.
Brand: Shark
Model Name: Matrix Plus 2-in-1 Robot Self-Empty XL
Surface Recommendation: Carpets & Hardfloors
Special Feature: Wet/Dry
Color: Black/Gold
Surface Recommendation: Carpets & Hardfloors
Other Special Features of the Product: Wet/Dry
Controller Type: App Control
Filter Type: Cloth
Battery Life: 110 minutes
Battery Type: Lithium Ion
Voltage: 14.4 Volts
Power Source: Battery Powered
Batteries are Included: Yes
Control Method: App
Form Factor: Robotic
Item Dimensions L x W x H: 21.4"L x 14.96"W x 5.69"H
Item Weight: 17 Pounds
Color: Black/Gold
Recommended Uses For Product: Home cleaning, especially for carpets and hard floors, and ideal for households with pets
Portable: No
Indoor Outdoor Usage: Indoor
Style Name: Matrix Wet & Dry Auto Empty
Brand Name: Shark
Model Name: Matrix Plus 2-in-1 Robot Self-Empty XL
Included Components: Cleaning Solution, Filter, Mop Pad, Shark Matrix Plus 2-in-1 Robot, Side Brush, XL HEPA Self-Empty Base
Model Number: AV2613WA
Global Trade Identification Number:
UPC: 622356716543
Manufacture Year: 2025
Number of Items: 1
Item Type Name: Robot Vacuum
Manufacturer: SharkNinja
Unit Count: 1.0 Count
Frequently asked questions
If you place your order now, the estimated arrival date for this product is:
Friday, Jul 24
Yes, absolutely! You may return this product for a full refund within 30 days of receiving it.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
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Top Amazon Reviews
Color: Dark Grey
We bought this during the 2024 Black Friday sales event. We previously owned a model from a different maker, but that one was a simple "bump" style that we had tired of over the last couple years. We wanted to try a smarter type that could also self-clean, so when this popped up on offer we took a chance and bought it. We have three large dogs that constantly shed, as well as two cats; all are inside pets. We have hardwood floors throughout the house except for the bedrooms, so the plan was for this little guy to handle the hardwood floors while we vacuum the carpets with a standard vacuum cleaner. I haven't had the chance to do an actual mapping run of the house because we are still in the process of moving in and there are boxes and other items in various areas that haven't been put away. I've only let the little fella roam on his own without mapping, but I hope to have everything put away (or mostly put away) by the end of the year. So far our little robot has done a great job on the hardwood floors. He picks up way more than the other robot vacuum ever did. It's amazing to watch it dock and empty itself into the base station, then get back to work all on its own. One great feature is how it cleans the brush roller. I'm not sure how it does it, but it does a great job. It does leave some hairs behind on the roller right in the middle when the metal support lies on the brush cover, as well as at the edges of the brush where it attaches to the motor. I wasn't surprise by that and it should be expected since those areas aren't easy to access without removing the cover and brush roll from the machine. The hairs came off super easy by hand, though. It was far easier to remove them than with the other vacuum robot we owned. The base station holding tank would probably last 30 days in houses without pets, or with one small pet; however, with our 5 pets it filled up within a few days of running 1-2 times per day. I checked it after about 6-8 days of running and it was quite full. It might have been able to run for another day or two (maybe longer), but I didn't want to risk it and was already heading to the rubbish bin anyway, so I went ahead and emptied it. The one frustrating thing I've found so far is the tall foam filter in the base dumps dirt out when you lift it out to clean it. I discovered that when I was emptying the base for the first time and decided to pull that out to give it a quick clean. Fine dirt just kept dropping out of it while I walked to the front door, leaving a trail of dirt behind. Now I know to only remove that when either outside or above the trash, both of which require lifting the base and taking it somewhere else. I can live with that slight inconvenience since the robot does so much work for me otherwise. Overall I am very pleased with the purchase. I suppose there are more expensive options out there, but this one is fine for our needs. I MIGHT update this review once I have the little guy map the house and start doing fully automated runs.
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Reviewed in the United States on December 16, 2024 by R. Davis
Color: Cool Grey
I did a good bit of research before deciding on the Shark. We have a Shark upright and another dustbuster size Shark so we are very positive about their products. I chose a spot for the dock that doesn't really comply with the instructions but it hasn't affected the operation in the least. It is under a side table in a bedroom. Works very well from there. I used the app to map my apartment, which it did very well. I closed the doors to rooms i didn't want it to go - either because i just want them cleaned more thoroughly by our cleaning service or i thought it might get stuck on the rugs. It handles rugs pretty well, though. Minor complaint that others have mentioned: it doesn't take the same route each time. And it goes over the same areas more than once. The first time it ran, it got itself stuck under a low riser dresser so i now put a stool in front of the dresser to prevent that. I think the app is pretty slick and easy to use. You can set it to vacuum every day or any odd assortment of days. Ours runs twice a week to be sure the cat hair gets cleaned out. First run complaint: since it was vacuuming under beds, it was probably going places that had not been vacuumed in a long time. So that first time, it filled the bin with cat hair and just stopped in mid run. I had to take it back to the dock but even then it couldn't off load the hair. It was too full and compacted so i had to remove the bin from the robot and clean it by hand. That hasn't happened again though. Just be aware if you have any areas like that. The app lets you do the whole house, just one room, or a selected 5 ft square space. In the app, choosing Spot, it puts a square in the middle of the screen with the house map over laid. You choose the spot by moving the map under the square until it is over the area you want cleaned. It's not intuitive, but once you see it, you know how it works. I read many of the older reviews that mentioned a magnetic strip to keep it from going certain places like off a step. I was wondering where those strips were because mine did not come with any. I almost returned it before the first run because i do have a sunken room and was concerned about it going off the step but it ran right up to the edge, stopped, and then ran along the entire width without a problem. Pretty impressive. It will obviously have trouble negotiating table and chair legs so if you want those areas cleaned you will need to move the chairs. It would also be nice to know how to deal with the sunken area of our home. For now, i take it off the dock and carry it to that room before turning it on. It does the room completely and returns to the starting point where i again have to pick it up and return it to the dock. Then, i have to use the app or the button on top to tell it to return to the dock, which works ok. Im just concerned if this confuses the mapping of the rest of the house. I wish the instructions addressed this issue. UPDATE, Nov 13, 2025: I have been using the robovac for two years now and I still love it. I have discovered a few irritating features- 1. Make sure you don't have anything on the floor that could jam the machinery. My cleaning lady left a dryer sheet somewhere and it got sucked into the filter on the Shark. There is no warning and no other notification that the robot is no longer working. 2. The app keeps asking me to re-logon every time I need to start vacuuming. I have it set up to NOT do that but it seems to forget every so often. It's very inconsistent. The app just needs a little tweaking to be perfect, 3. If you have a separate room that isn't on the same level as the majority of your home, it isn't able to "map" the separate area. That would be a very-nice-to-have feature.
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Reviewed in the United States on December 26, 2023 by Rush
Color: Dark Grey
absolutely abysmal cleaning and battery performance I bought this botvac to replace our Neato. The neato has been good but Neato is no longer producing botvacs and the support is all but gone. With that in mind we decided to replace the Neato even though it’s still performing well, at least for now. We started looking for a self emptying model and one that’s only a vac because we have very little hard floors, a mopping unit would be a waste. Not having a proprietary bag was a big plus too. We looked at a lot of reviews after much debate settled on the Shark AV2501S AI Ultra as it checked all the boxes and had decent reviews. $550 was on the high end of our budget but when the price dropped to $279 on Amazon we quickly pulled the trigger! The unit arrived over night and well packed as expected. We unpacked and put the botvac on it’s base and allowed it to charge over night before we even set it up. Setup went Ok, but the first indication of problems started as soon as we had it do it’s first mapping run. We watched it and it missed lots of areas that the Neato had no problem navigating even though the Neato is slightly bigger. We wanted to check the full cleaning power so we set it to max and turned it loose. It came of the base ran about 1 min and then returned to it’s base... WTH? First fail. Restarted the full house clean on max again and same result! Second fail! Ok, maybe it’s something I did wrong. Factory reset, set it back up, did another mapping run and sent it out again. SAME THING! Fail three. Ok, I’m a bit stubborn so I send it back out again with recharge and resume & evacuate and resume both on. It only makes sense right? Low and behold, it actually starts to vacuum the house but… after about 45 min it returns to it’s base to empty and recharge. WTH? It’s supposed to have a 120min battery life! 3 hours later it finishes it’s run. Almost 4 hours to vacuum the house... The Neato did it in about 1 hour with plenty of charge to spare. Fail four! At this point it’s been an all day affair. Frustrated we leave it to charge over night and try again in the morning. The next mornings attempt 2 went not much better. I deactivated the recharge and resume & evacuate and resume and sent it back out again with max. Shark states it has a 120min run time so we figured even though it was on max it should have no problem with our house which has 800sqft of open floor space. At first it wouldn’t start because it was asking to empty the dust bin. Ok, completely emptied the base and bot, blew them out with compressed air so they were squeaky clean and tried again. Success! It finally starts it’s run. At about the 40% battery remaining level or so I noticed the suction sound reduce down to the “normal” level. Not cool… It did manage to finish the run but I noticed it wasn’t picking up even small pieces of debris. Fail five! Ok, my butt is really getting chapped about now so immediately I sent the Neato out on max power as we always do. Keep in mind the Shark had already done a run and the Neato needs to have the dust bin emptied every time so it’s empty too. Time to compare the results. All the stuff the Shark clearly missed is gone and it only took about a hour as usual. Let’s see how much the Shark and Neato picked up. I took both dust bins and dumped them each onto a sheet of paper. OMG! The Shark performed abysmally. While I didn’t do any scientific measuring you can see the Neato picked up at least 5 times or more debris than the Shark. And that was right AFTER the Shark had done it’s run. Bottom line – the Shark’s performance is atrocious. The suction is poor, the battery life is poor and the mapping is poor. This thing is headed back to where it came from! So disappointed...
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Reviewed in the United States on December 6, 2023 Reviewed in the United States on December 6, 2023 by MT
Color: Cool Grey
[update May 18, 2024] I'm even more pleased after Buddy has been on the job for six months. He's just a joy to have around. Yes, he has a name now. Buddy has gotten stuck no more than four times while cleaning at least part of the house every few days. I'm still amazed at how much stuff (mostly cat fur) is in the base station when I check it every month or two, because to me the house looks like it's mostly clean all the time now so I don't expect that much "invisible" debris to be collected. The self-cleaning brush roller isn't completely maintenance free, but I never expected it would be. The worst culprit isn't the cats, but my wife's hair. Fortunately it's extremely easy to pop the roller out and untangle the stuff, which I do about once per month. You can hear when it needs a cleaning. The only thing I really wish for is a single-room learning update. No way I want to update the whole house again, but there are one or two small pockets where Buddy just doesn't go. I'd like to be able to update just that one room without having to re-learn the whole house. But, I have to say, this is one of the most unexpectedly satisfying purchases I've made ever. [original review] I can't compare this robot vacuum to any others because it's my first. I will say that I didn't expect it to work as well as it does. We have two rag doll cats that put out an amazing amount of fur. It's either vacuum all the time or just put up with it between vacuuming. Not any more! Sure, it can't get everywhere the fur likes to go hide, but surprisingly, it does get most of it. We have wood floors with area rugs. I was afraid it would choke on the thicker area rugs. They're a pain to do even with a regular vacuum, but it handles them like a champ! It's so refreshing to see the floors so tidy. I'm embarrassed at what we put up with before. Another nice thing is if I make a mess, such as in the kitchen, I no longer care. I just whip out the phone and order up a room cleaning. Now for the big advice. Spend as much time as needed getting the initial exploration, map, and room creation process as perfect as possible. Move everything you can out of the way so it doesn't mistake something like a bathroom scale as part of the house geometry. After the first few tries, there were areas it just decided weren't part of the house because it couldn't get there when exploring. It simply wouldn't clean there even if not obstructed! Once I went through the house thoroughly and got everything I could out of the way, it made an excellent map. When you put things back, the map will remain but those things will just be seen as temporary obstacles. Seriously. It's worth the work. My biggest ask for improvement would be single-room learning. After going to all this trouble getting a good map, I really don't want to re-learn the whole house if I, say, rearrange the furniture in one room. But for now that's not an issue. I initially took off a star for these initial shortcomings but have put it back up to five stars. Overall it's fine. I can't say for sure, but I think it's getting smarter. For sure, it hugs the walls really well now, where it wasn't doing that before. The only downside is I can't say this thing is saving me any real time yet because I end up following it around the house just to watch. lol!
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Reviewed in the United States on December 25, 2023 by blahblahblah
Color: Cool Grey
This is my second Shark Robot vacuum- original stopped working after I had to take it apart for deep cleaning (dog poop accident). This newer model seems to get hung up a bit more on things than the original, things like a low flat support on a chair. But the larger dust bin is excellent! I have 2 dogs and a long haired cat- the cat hair sticks to everything. I found while this vacuum works well on my solid floors, it isn’t as good on rugs or carpet. It will roll the hair into balls which are easy to then pick up and toss but it’s not sucking the hair up like a regular vacuum. I frequently (every 2-3 days) have to detangle the brush roll as the cat toys are sucked up regularly. Vacuum runs daily unless it’s gotten a clog and doesn’t alert me. It easily mapped the house, if I have a room I don’t want it in I shut the door. For all solid floors this is great- but lots of carpet it’s just okay. You still need to do regular vacuuming to get a nice clean. I also was disappointed when I purchased (June 2025) that only the off whitish color was available. I preferred the dark grey/black.
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Reviewed in the United States on June 18, 2026 by Tulene Farwell
Color: Cool Grey
I'm no stranger to smart vacs - I have 4 robovacs, two of them self-emptying, mapping robots. My other self-emptying one is a Roomba i3+ (which by now is 3 or 4 year-old tech), so I naturally am comparing this Shark to that one. There's a lot to compare and report on, but I'll just quickly touch on some categories: - General cleaning power The Shark seems to be right up there with the Roomba. Suction power and brushing is very similar (even though the Shark has only one brush to the Roombas two), with the Shark having a minor edge in suction power. - Mapping The Shark seemed to map my house much faster than the Roomba. It apparently uses its lidar to do so, while the older Roomba had to physically travel over the floor area to include it in the map. The Shark map appears a bit more accurate than the Roomba's. - Cleaning style The Shark, like the Roomba, cleans in neat parallel rows, and they both do it well. But the Shark has the advantage of Matrix Cleaning, which covers the area twice - in two directions - and that's a great option. And I also like the spot cleaning option, as well as the ability to set keep-away zones with the Shark. - Flexibility Both machines allow the user to direct them to clean certain specified rooms via their apps, and both do it well. The Shark seems to go to rooms faster, while the Roomba has to think about it a lot before proceeding. Both apps are intuitive and work well. - Noise levels Sound levels are about the same to my ears, although they sound different. The Roomba has a sucking whine, while the Shark has a slightly rattling sound. ........................ Some negatives for the Shark: Maintenance - The Shark uses a bagless sytem, whereas my Roomba uses a tidy throwaway bag. While bagless may seem like an advantage, it requires you to clean the dust collection container instead of just pulling out the bag and tossing it. The bag also serves as a filter, meaning that the Shark has to have multiple internal filters (3 in fact), which have to be periodically cleaned or replaced. Object Avoidance -While it doesn't bang into walls and objects as much as some vacs, it can be too cautious and stop 3-4" from baseboards, leaving an uncleaned zone along walls. Looks like I'll have to pull out the old upright vac every so often and vacuum the perimeters. Profile - Its lidar module on top extends higher than on many vacs, making it tend to get stuck on low clearance furniture. It makes a very good effort to avoid these situations, though, so it's not a major issue. Dock - While it's a lower-profile dock than some vacs, it's also wider, so it takes up more wall area. Leaving the recommended amount of free space on either side is hard to do, so placement might be challenging. ............................ All in all, this Shark self-emptying smart vac is a great tool. At full price it might seem a little pricey, but it's on sale from time to time, and might be worth waiting for a good price. In today's smart vac world it's a solid contender, and it earns all 5 stars from me in spite of some minor shortcomings. ............................ *Update* - I've used the Shark for a month now, and I'm very happy with it. It seems to avoid getting stuck better than all my other vacs, and it has no trouble finding its dock and docking itself like some vacs. I can send it to rooms clear across the house and it just obediently goes there and does its job, then comes back. Matrix clean is awesome. Cleaning our carpet in one direction and then coming back in the other direction is genius. What it doesn't get going north-south it gets in the east-west direction. It doesn't seem to allow me to select more than one room at a time for matrix, but I can deal with that. I've been a Roomba fan for years, but this Shark is changing my mind!
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Reviewed in the United States on January 30, 2024 Reviewed in the United States on January 30, 2024 by M. Ross
Color: Cool Grey
My Usage and Overall Comments: ============================== Have had the Bot for 2-3 weeks now. Mostly used on 2nd floor (bedrooms/bathrooms/Loft area) which is 90% carpet. I mapped this floor only. Occasionally used on 1st floor, which is about 50% carpet. (Not mapped). Overall it seems to do a pretty good job, keeping in mind these Bot Vacs are not meant for DEEP cleaning carpets. Much quieter than my old Neato Botvac80! Cleans my 2nd floor on a single charge with BOOST cleaning, and recharging takes about 3 hours. Overall I feel it's a good Robot Vac, but wouldn't spend more than $300 for it. Floor Mapping Review: ============================== - My 2nd floor is about 1,000sq ft and it takes about 10-12 mins to map it. - It's not the greatest at mapping. It will sometimes take 2-3 "Explore" runs for it to get it right because it occasionally misses entire wall sections. - Adding/Changing/Removing Room Labels and No-Go Zones on the app is pretty easy. If you're older, it's easier to do it on a Tablet vs the phone. - I noticed that once it completes the entire cleaning run on the 2nd floor, it seems like it internally compares the results with the full map(??), and if it detects area's that it missed it will go back to them to clean them. When it does do that, it doesn't always clean them in the most efficient order, often running from one end of the house to the other to address these areas. I have also seen this behavior when tasked with cleaning a specific room. It's will sometimes bounce around in the room getting the spots it feels it missed. - There have been times where I've seen it do several clockwise/counter-clockwise spins in the same spot as if it's trying to decide where to go next. Sometimes these crazy spins can last 30-40 seconds. - So far no problems with it finding the Base Unit and Docking with it. - Mapping is only required if you need to specify No-Go Zones or want the ability to vac a specific room(s) so you CAN do like in my case, map the most commonly vacuumed floor (ie: 2nd floor) then manually initiate a cleaning for the 1st floor. (see more about mapping in my "CONS" section). Detailed Review: ============================== PROS: - It's fairly quiet. You can actually have a conversation standing next to it as it's cleaning. - Their SHARK CLEAN app is easy to use. Again, if you are older using it on a Tablet (larger screen0 will be a better experience. - The self-vacuuming / evacuation unit works well, typically removing 95% of the bot vac's contents. - So far have not had any issues with it getting stuck in a corner, going over room thresholds/transitions, etc. - Bump avoidance it pretty good as long as objects are high enough for the Lidar Sensor to see it. - No issues transitioning between carpet and hardwood/tile surfaces. - Although it may not take the most efficient paths on occasion, and sometimes re-cleans a section(s) 2-3 times during it's total run, it does appear to do a very through clean, cleaning all the places that it possibly can reach. - It does well respecting No-Go Zones. - Ledge detection works well also, but the fall-off is only detected after about 25% of the bot is hanging over the edge - depending on it's speed. It can be nerve wracking to watch near stairs!! - The Evacuate and Resume feature is nice to have. (After every 30 mins of cleaning, it will return to the Dock to empty its dust bin then return to clean where it left off. - The Do Not Disturb Schedule works well. - The No-Go Zones work well. - Although I have not had a need for it as of yet, I'm confident the Recharge and Resume feature will work fine. FYI: - Initial WiFi Setup: I did have an issue trying to pair the Bot with my phone. I think after I rebooted my phone it finally worked. - Annoying - if you remove the Bot's dust bin while it's ON, it will complain stating it's dust bin needs to be replaced. - The foam roll filter in the Docking station gets VERY dirty real fast and needs to be cleaned every 2-3 runs. It's easy to clean, just tap over a garbage can to get the bulk off, then slide off the foam roll from it's base and rinse in a sink. Let dry completely before returning to docking station. - The Evacuation system will engage EVERY TIME you return the Bot to the dock. So if you pull the Bot off just to check the roller, as soon as you re-dock it, the evacuation system will turn on. - The Evacuation system is as loud as a typical upright vacuum, so keep that in mind when deciding on a location for it!!! - I have not tried the SCHEDULED Cleaning at all. I personally prefer to manually initiate when/where I want it to clean. CONS: - I was not able to Register the Bot via the app - kept saying "Something went wrong". Had to do it online. - The app could use some improvements/updating, like showing the current location of the BOT and what it's cleaned so far as it's running, estimated time of completion, etc. - Deleting your map when you want to do a "Re-explore" (ie: Re-Map) can take a minute or two to complete. - "Matrix" cleaning can only be performed on one room at a time. So if you have 3 kids bedrooms you want to Matrix clean you have to select one, do the cleaning, then send it out again to do the Matrix cleaning on the 2nd bedroom, etc. You might be able to work around this by setting up 3 Scheduled cleanings(??), one for each room. - The Mapping system could be MUCH better. I can understand it not mapping a shoe on the floor, but missing an entire 10-FOOT WALL SECTION??? Would be nice to have Multi-Floor/Level mapping also. - I've run into an occasional issue where after doing a manual cleaning (via press of the CLEAN button) on the 1st floor (not mapped), then using the app to vac a specific room on the 2nd floor (mapped), it will clean the room, but then starts re-cleaning the last 3-foot section over-and-over until I manually stop it. Others also have reported odd issues jumping between "Mapped" cleaning and "non-Mapped" cleaning areas. The fix for me was to delete my map and have the bot do a re-explore to build it again (and hope it does it correctly on the 1st pass). If this issue continues, I'm toying with the idea of not doing any mapping at all and just letting the Bot figure it out as it goes regardless of the floor it's on. I'll loose the No-Go Zones and Specific Room Clean functions and it will likely take longer to run, but it might be worth it until the Mapping Logic is improved. CUSTOMER SUPPORT: ============================== I did reach out to them when I had the "re-cleaning the same 3-foot section" issue after bouncing between a Mapped and Un-Mapped floor. This was during Black Friday weekend, and I only waited 5-10 minutes to speak with someone. They were OK, some easier to understand than others. I was eventually connected with one of their Technical Support staff and had to re-explain the issue. He asked if I could run the cleaning session again (I was fine with that) and he wanted to video record the Bot in action, so he sent me a link for the video connection. I was unable to get that working (Android phone issue??). He asked me to re-explain the issue to him again, and we got into a brief disagreement about how the MATRIX CLEAN function worked - he claimed that was only for "Spot cleaning", which I told him was NOT true. He finally suggested I delete my floor map and re-run another mapping session then try to replicate the problem again. I was assigned a Ticket# to reference when I called them back with my findings. After re-doing the mapping, I haven't been able to replicate the problem yet, and I'm leaning towards assuming the Bot works best with Mapped areas only, and jumping between Mapped/Non-Mapped floors is not 100% supported (???)
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Reviewed in the United States on December 8, 2024 by Amazon Customer
Color: Cool Grey
I purchased this for a Black Friday deal and my unit is now getting close to 5 months old. I've used it almost daily since it arrived. I have a long-haired cat and my home floor area is 2500+ square feet, so it's on the larger side. I never intended for it to vacuum everything, so the base station is in the center living room which in theory should give it the best access to high traffic areas like the kitchen but not necessarily the bathrooms or extra bedroom/office. My entire home is tile so it doesn't need to worry about cleaning on carpets. I also have a 3 year old $100 Eufy unit that is "dumb" non-mapping type for comparison. Starting with pros: -Suction power is great. It cleans up a lot of dirt and especially cat hair well. -Self-emptying is loud but works well and doesn't need to be touched except once a month or so (to clean filters too) -It will detect when full, empty, then resume cleaning if it still has battery. Battery life also seems excellent Cons, and these are some major ones. -It is EXTREMELY aggressive. To the point where it has damaged some of my furniture. As it nears a table leg or similar, it will "bump" it to get close to clean, just like my Eufy. The difference is the Eufy bumps then immediately moves around the obstruction. The Shark bumps, then tries to see just how close it can get by ramping itself up the side of the table leg, especially if you have furniture where the legs curve or go outward at the bottom. The Shark thinks it is a mountain climber and tries to go right up the leg of the table, resulting in damage to the finish. Very frustrating - pictured. -Because of this aggressiveness, it also moves around rugs/mats anything that isn't nailed down, especially if it's higher pile. It seems to do ok on my entry rug but my kitchen has two of those squishier ergonomic pads in front of the sink and stove and after it runs, I find them pushed to a corner or out of place (but only sometimes). Even things with rubber bottoms get moved around - I only mention this because again, the Eufy does not have this problem. -It mapped my entire home, and I can define rooms like "Master" "Living" "Kitchen" etc but you cannot schedule those rooms. Ex. If I wanted to have the vacuum run every day, but each day clean a different room, you can't do that. You can manually tell it to go to a room, but if you schedule it to run it'll do the default entire-house clean. This is a problem because of how long it takes to clean an area - more on that in a moment. -In addition to that, you can define no-go zones in the app, which it completely ignores. It will run over your tables, pets, play rooms, and maybe even worse, go into rooms that aren't mapped at all and wreck up the place. After being frustrated with it ignoring no-go zones, I closed my office door and main bedroom doors, remapped the entire house, and set it up from scratch, and as an extra layer, I defined a no-go zone near those doors. If I leave the door open, even though the room isn't on the map, this vacuum will go into the room anyway, ignoring the map and the zones. So what's the point of floor mapping and no-go zones if it's just going to go wherever it wants? -Maybe I'm not an expert here but the way it cleans is also strange. If you have a long hallway, instead of going up and down the hallway in 4 or 5 trips long-ways (like you would with a normal vacuum), it goes laterally across the hall about 500 times. Because of this, and two hallways in my house, it estimates some absurd amount of time to clean my home, like 5 hours or something. I had to disable the recharge+resume feature because if I set it to start at 10am for example, the thing is still cleaning my house at 5 or 6pm when get back from work because it had to stop and recharge for an hour or so! -It is years newer than my Eufy but already has a problem with one of the side brushes used to pull dirt into the roller. The brushes on the shark are just a single blade, as opposed to me cheaper Eufy which has 3-bladed brushes. Because of this, it now leaves the dock and gives me an error code. Luckily the code lets me know which part has the problem, so I cleaned and partially disassembled the brushes to make sure there was nothing causing a problem, they spin freely by hand. The unit will spin them a few times but then I get an error and because the side brush has a code, it won't vacuum or do anything at all right now. Even with a broken brush, I still need to vacuum, but I can't override it, so now I'm chasing a warranty/repair claim while my old reliable Eufy takes over. Conclusion. Maybe I'm being unfair, and maybe my Eufy isn't working as well as I think, but when I empty both vacuums my non-mapping Eufy seems to have close to as much dirt as the Shark and doesn't have any of the above issues, just the limitation that it doesn't map. But this Shark, even though it maps, it doesn't make good use that mapping information. The self emptying function is cool even if the mapping is more of a joke than a feature, and perhaps with software/firmware updates, the mapping will improve - the actual hardware of the unit itself seems solid, it's just software issues holding it back.
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Reviewed in the United States on March 30, 2023 Reviewed in the United States on March 30, 2023 by Bret M