iRobot Roomba s9+ Self Emptying Robot Vacuum - Self-Empty for 60 Days, Detects & Cleans Around Objects in Your Home, Smart Mapping, Powerful Suction, Corner & Edge Cleaning
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Availability:
Only 3 left in stock, order soon!
Arrives
Thursday, Oct 29
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Features
- A DEEP, DETAILED CLEAN. Groundbreaking technology makes the s9+ our legacy powerhouse robot vacuum. With 40x more the suction power*, the 3-Stage Cleaning System lifts, loosens, then eliminates debris and pet hair from deep within your carpets for a clean you wont believe with no effort from you. Automatically increases suction to clean even deeper into carpets with power boost technology. *Compared to the Roomba i Series robots
- EMPTIES ITS VACUUM BIN, SO CLEANING IS OFF YOUR MIND - Cleans up after itself, emptying its Vacuum Bin into an enclosed bag that holds up to 60 days of debris, which means two whole months of not thinking about vacuuming.
- CLEANS WHEN AND WHERE YOU WANT - Only IRobot brings you Imprint Smart Mapping allowing you to control and schedule which rooms are cleaned and when, while storing multiple maps for easier cleaning on each level of your home. Plus, customizable Keep Out Zones and Clean Zones allow you to tell them the exact area to avoid and clean.
- A POWERFUL CLEAN - PerfectEdge Technology with advanced sensors and a specially designed Corner Brush optimize cleaning deep into corners and along edges. Ideal for homes with pets. 40% larger Multi-Surface Dual Rubber Brushes that don't get tangled with pet hair. *Compared to the Roomba i Series robots
- GUIDED BY SERIOUS SMARTS - The s9+ learns the layout of your home and builds personal Smart Maps, enabling it to expertly clean and navigate in neat, efficient rows. Careful Drive Mode detects objects in its path and cleans around them without jostling or nudging. (objects taller than 2.5 cm)
- iROBOT OS DELIVERS MORE PERSONALIZED SUGGESTIONS THAN ANY OTHER ROBOT - The Roomba s9 plus takes vacuuming off your mind with personalized cleaning suggestions powered by the unique intelligence of IRobot OS.
- SET TO AUTOMATICALLY CLEAN WHEN YOU'RE AWAY - Powered by IRobot OS, you can choose to set your robot to automatically start cleaning when you leave and stop when you come home, so you only notice the clean and never the cleaning.
- WORKS WITH BRAAVA JET m6 ROBOT MOP - With Imprint Link Technology, the Roomba s9 plus robot vacuum and Braava jet m6 robot mop team up to vacuum then mop automatically in perfect sequence, giving your floors a comprehensive clean.
- ALWAYS GETTING SMARTER - Quality that lasts. Intelligence that grows. Equipped with advanced hardware capable of providing the intelligent features you love today, and access to our latest advancements in the future.
Description
With 40x more Power-Lifting Suction, our legacy powerhouse cleaning system, and advanced technologies, clean thoroughly—even into corners and along edges. The s9+ empties itself into the Clean Base Automatic Dirt Disposal that holds months of debris. Its learning never stops, as it offers up personalized cleaning recommendations that work around your life, pollen seasons, and peak pet-shedding times—so that it’s always one step ahead of the mess. (Compared to the Roomba i Series robots).c
Brand: iRobot
Model Name: Roomba s9+
Surface Recommendation: Carpet, Hardwood, Hard Surfaces
Special Feature: Edge Cleaning, Ideal for Pet Hair, Powerful Suction, Self-Emptying, Wi-Fi Connected
Color: Black
Surface Recommendation: Carpet, Hardwood, Hard Surfaces
Other Special Features of the Product: Edge Cleaning, Ideal for Pet Hair, Powerful Suction, Self-Emptying, Wi-Fi Connected
Filter Type: Cartridge
Battery Life: 120 minutes
Battery Type: Lithium Ion
Power Source: Battery Powered
Control Method: Voice
Form Factor: Robotic
Color: Black
Recommended Uses For Product: floor cleaning, pet hair removal, everyday use, cleaning when users are away
Style Name: Roomba s9+
Brand Name: iRobot
Model Name: Roomba s9+
Included Components: Dirt Disposal Bag, Filter
Model Number: s955020
Global Trade Identification Number:
Unit Count: 1 Count
Manufacturer Warranty Description: 1 year limited.
Item Type Name: iRobot Roomba s9+ (9550) Robot Vacuum with Automatic Dirt Disposal- Empties itself for up to 60 days, Wi-Fi Connected, Smart Mapping, Powerful Suction, Corners & Edges, Ideal for Pet Hair, Black
Manufacturer: iRobot
Number of Items: 1
Manufacturer Part Number: s955020
Item Dimensions L x W x H: 12.25"L x 12.25"W x 3.5"H
Item Weight: 8.2 pounds
Frequently asked questions
If you place your order now, the estimated arrival date for this product is:
Thursday, Oct 29
Yes, absolutely! You may return this product for a full refund within 30 days of receiving it.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
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Similar Products
Top Amazon Reviews
Style: Roomba s9+
I read all the negative reviews on this Zoomba S9+. I decided to give this robot a try as it would fulfill a need. I am certainly glad I did. I am an electrical engineer, so I’ll give you the straight scoop. You should know that I almost never give a 5-star review, but this robot couldn’t do any better in all categories. First of all, this robot cannot do anything which you cannot do. So, if you ran your vacuum cleaner on a small, light bathroom rug, you’d suck it up. So, you put it out of the way and vacuum your floors. We gave it a shot anyway and the rugs got rolled up under the Zoomba. It made a valiant effort, but failed. We decided to close the bathroom door, as we don’t really need our tile floors vacuumed. Having said that, this persistent little devil works diligently to get every nook and cranny. I have no idea how some people found it scraped the baseboards. My experience is that it moves in the most delicate fashion NOT to bump anything too hard. It would rather go forward and back many times than bump anything too hard. It has cleaned and mapped two floors of my house. It is a truly amazing artificial intelligence. It gets under the beds and close to all the stuff you have under there. If you have a wire there, it’s going to get stuck on it. Your vacuum would as well. It did make another mistake. It managed to get under a small chest of drawers and could not get out. The simple solution was to put something under there so it wouldn’t try again. We have a Persian rug on our first floor. It works hard, but it cleaned on and around the rug with tassels without any problem at all. We put a doorstop under the door to our bedroom so it wouldn’t push the door open to hide the opening to the closet. you would close the door when vacuuming the closet. This is no big deal. Two closed doors. One doorstop. We are off to the races. I just cannot get my wife to stop watching it. She has been replaced and couldn’t be happier. When it runs out of juice, it goes home and empties its bag. What more can you ask from a vacuum robot. The app on my iPhone works flawlessly and does exactly what you’d want it to do. I could eliminate a room on a floor, but I don’t have any to eliminate in my home. It’s expensive, but I am not sending it back. We love it. Buy it. Anyone writing a negative review is doing so because of operator error.
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Reviewed in the United States on January 26, 2020 by Captain CBB
Style: Roomba s9+
Update* right after the return window closed, the roomba started having software issues, I've spent hours on the phone with customer service being told "it will be fixed in October" now its October and it's unusable still. It worked for 1 month, and now hasn't been working for more than a month. Don't waste your money. So I spent YEARS debating on whether or not to buy a Roomba. I finally decided to bite the bullet and give it a try. I named my Roomba Steve and he has been with us 2 weeks so far, so if things change I'll update my post, but for now, here is my honest experience for fellow skeptics. My home is around 2400 sqft on the main floor and has tile flooring throughout with rugs scattered throughout the home. I have 3 BIG dogs (2 longhaired and 1 short) and 3 cats (2 shorthair and 1 long hair). We work full time and sturuggle to keep the house in order. After reading reviews online I decided to go with the s9+ in hopes it would make my life easier. Many people complain about the s9+s ability to vacuum carpets saying it left little clumps behind, however I vacuumed all rugs and tile prior to using Steve for the first time (minus 1 rug to see how he would do comparatively.) The first time I ran Steve I JUST had him map. You can have them map and clean at the same time but I wouldnt recommend it. It did take Steve a couple hours to map my main floor and I had to leave in the middle of it, but didn't trust him to continue without me so I stopped him mid process. The app does NOT have a resume map feature. However, after he has a map he continues to update it every time he runs and if there is an area he was in the middle of discovering, he will continue exploring/vacuuming those area AFTER he vacuums all the areas he knows. During the mapping process he did leave behind some fur clumps because his beaters were turning but there was no suction so he left clumps, not a big deal I just picked them up. After mapping Steve was ready to vacuum. He seemed to do a good job his first run and I was suprised by how infrequently he need to go to the bin and empty after reading reviews. He can comfortably do around 1000sqft on a single charge. He takes about an hour and half to vacuum it and charges for the same amount. He seems to vacuum in random order from room to room if you just hit the clean everywhere button, but if you make a schedule he will clean I'm the same order everytime. He struggles with the chairs and barstools but has always managed to find his way out, sometimes it just takes him a minute. Some of the rugs he struggles with, there are a few I have to pick up before he can vacuum otherwise there have been times where I go to check on him and I find him in the bathroom with a rug burrito wrapped around him with him trying to find his way out of his sticky situation. He has vacuumed up a set of headphones that managed to get super tangled in his rollers, but the app will send you a push notification to inform you of him blockage and it gives you step by step instructions on how to fix the issue. However! I got an alert once that he needed his sensors cleaned and the guides for that, did NOT match Steve's Model. He has been being ran every single day for since August 2nd. I had to empty the bin bag after 16 days. It was stuffed full. That's all for now.
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Reviewed in the United States on August 21, 2023 by Pete
Style: Roomba s9+
Updated: 12/30/2024: After 3 months of operation, I must say the unit performs flawlessly. I am a very happy customer. I bought this unit refurbished, not new. I had initial problems and support verified that the unit was under warranty and helped me as though the unit was new. Almost all of the problems I had with the unit were related to my misunderstanding important details. I have found during the first 3 months of ownership, that doing routine maintenance such as replacing filters and brushes is so easy, and it only takes a minute or two. The parts are available on Amazon, Walmart, and other places at a significant discount. Original post: Regardless of what product you buy, whether it is a cell phone, a car, a drone, a computer, or a robot vaccuum cleaner, the most important thing is the support you get after you make a purchase. Everything breaks at one point or another, especially when you are dealing with mechanical things. This is where the I Robot company shines. They stand behind their products, and offer excellent support. And I mean they are VERY supportive. I had inital difficulties with the unit, and the I-Robot technical support staff worked with me. We figured out all of the problems, and the unit now works perfectly. Most of the problems were typical vaccuum cleaner issues like a clogged hose, dirty brushes, dirty bin area, and other debries causing issues. Keeping the unit clean and looking after it makes a big difference. Don't expect it to take care of itself because it can't. You have to help it out sometimes. A great feature is that the app for the unit will tell you when to replace filters and brushes. It even takes you to the store to select the correct part for you. The initial problems I had with the unit are listed below: 1. It cleaned well at first but soon after It did not vacuum well and left a lot of obvious surface debris behind. The fix was to clear the pet fur that clogged the vaccuum hose that leads to the bin. 2. The mapping feature just didn't seem to work. Initially it just mapped one upstairs bedroom and on suite bathroom. It ignored the second bathroom, bedroom, and loft. I reran the mapping feature many times and it just didn't look like my upstairs. But after reading up on it from articles they sent me, I realized it had mapped the places it could get to, not necessarily the whole floor plan. From there I was able to figure out where the rooms were. Now I have scheduled jobs that clean specific areas and stay away from other areas. 3. The lid switch just didn't work. It started complaining that the lid was open the first day. Then the problem would become intermittent until it failed completely. Support people showed me a simple fix for that and now I no longer receive false errors. 4. I used the phone app to register the product, and it used the serial number to register it with IRobot. But when I used it to get product support it failed to get the serial number. I couldn't copy and paste the serial number from the app either and it is a very long number. After a couple e-mails back and forth with technical support, they determined my unit was under warranty and told me that if I had any more trouble that it would be covered completely free of charge. I am very happy with this unit and I recommend it to anyone who is interested in a robotic vaccuum cleaner. It is really cool, and very much like the droids in Star Wars. It takes a bit to get used to but having a robot clean the floors on a regular daily scheduled basis is a very nice service to have. Rest assured their product support is there to help you get through any difficulty.
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Reviewed in the United States on November 8, 2024 by T. R. Boomer
Style: Roomba s9+
Never got to use it long enough to know if it would clean well. Within 2 days of having received it, it repeatedly threw up Error Code 31. Just like many reviewers have noted on Amazon and other websites as well. We packed it back up and returned it. Left the dirt in the collection bin so if they tried to resell it to another customer, they would immediately know that weren't receiving a new one. As soon as my money is refunded, I may chance it and buy this same item one more time but if I do, at the first hint of trouble, it will immediately be returned. This is Roomba's current flagship product. For the price, it should not have so many problems. If I do buy another and it works great, I will come back and update this review. Edit: Went ahead and ordered another of same product. Price had also dropped a couple hundred dollars. This second unit is working well. Have had it about a month and other than a couple times it prowls around and seems to take a long time to find its way home, have had no problems. A bit of advice: Having good maps makes a HUGE difference. Though it was a pain, we spent a day following the unit around while it was doing its training run, emptying rooms of every possible piece of furniture (not the couch, beds, dresser, elliptical and other heavy things) to allow it to map as much of the space as possible. We did move all chairs, small tables, ottomans, benches, etc. It was kind of a pain to have to move and put things back ( had to hit the pause button on my phone a bunch as we quickly got things out of the way) but decided it was worth spending one day going to this trouble to try and get as complete of a map as we could. Because...any space that is not mapped during trying runs will not get cleaned later. Even though it says it will find and clean new spaces if it notices that a chair has moved or something, we did not find that to be true. Any space not mapped simply gets ignored. One other thing to mention is that though you would think it would map one whole room during training before moving to another, that is not the case. You will think the thing is crazy as it will appear there is no rhyme or reason as it darts hither and yonder and then goes back several more times to an area you thought it had finished mapping. Be patient; it will give you a fairly accurate map at the end. (Once your training/mapping are done, you will find that taking the time to go through the hassle will be worth it. Also, during vacuuming mode, it does not run around all crazy but does go back and forth in an orderly fashion while cleaning a room before moving on to the next room.) I would recommend this item. I also recommend getting the self-emptying bin. That is definitely worth the added expense. I will try and remember to come and update this review periodically after I have it for awhile. I depend on reading helpful reviews when I am buying things. Hope this review will be helpful to others. EDIT#2....To change from 1 star to 3. 2nd unit is still doing ok. Have been using it for about 6 weeks, I think. But, I am still only cautiously optimistic after reading so many poor reviews that have been posted after Christmas 2020. I really hope we continue to have success with this product. Will come back and update if anything changes. EDIT#3 ....I bumped it up to 4 stars. Have now been using my Roomba for about 3 months and it is working just fine. Fingers crossed!! I totally recommend getting the self-emptying model. Really glad I did. I'm still cautiously optimistic about this product. Will update occasionally especially if we begin having problems. It's an awfully expensive product for it not to work properly.
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Reviewed in the United States on December 11, 2020 by She Who Shops
Style: Roomba s9+
Works great for me. Just changed the bag and filter after nearly three months of use. I have hardwood floors with rugs. Does a good job on both. If you've ever had all hardwoods or other hard floors, you know what a pain it can be to to keep the dust bunnies at bay. The Roomba works great for this. Also does a good job keeping up with the litter box. Fortunately our cat actually keeps his waste in the box and the robot has no problem keeping up with the track out each day. Having the robot has really kept the overall dust down in the entire house. I see quite a few review with complaints from people that I don't think have realistic expectations... even for a robot at this price point. Simply keeping anything off the floor that can tangle like socks or charging cords or shoelaces helps the robot do its job. Even using a regular vacuum would require some simple prep. You can't just run a vacuum over everything. About once every week or two I check the rollers. They are simple to remove with no tools and remove any hair built up at the ends. The mapping feature is great and the robot obeys all of the keep out zones once mapped. It's also nice to have some named areas that you can tell Alexa to have Roomba spot clean when needed. I'm also amazed that the robot doesn't get stuck in the dining table chairs. We have 8 chairs at a 7ft table so it's pretty tight but the robot manages to clean it all. The bad or less than perfect--- Yes it is loud... it's a freaking vacuum. There is a low noise feature that I haven't even tested. I have the Roomba run routines that I have scheduled for while we are at work/school so noise is not a concern. It doesn't vacuum close to the sides of the base for some reason. It occasionally shuts itself in a room if it manages to get behind the door and push it closed. Sometimes when you ask Alexa to have Roomba vacuum an area, Alexa says that the Roomba is not responding but the robot actually does start vacuuming. Maybe this will be fixed with a skill update. It's not a big deal but a minor annoyance. I'm happy with the purchase and would recommend to anyone. I've only had it for three months so I can't speak to long term reliability.
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Reviewed in the United States on March 19, 2021 by Bryan McMillan
Style: Roomba s9+
First this thing is loud. The rubber scrapers/rollers squeak on our floors. It's pretty annoying, I even use it a my alarm clock now. While it is loud when cleaning your floors there is nothing that compares to when it empties into the base. High pitched vacuum noise as loud or louder than my shop vacuum. I am not exaggerating. I had a $180 Shark that was dumb as a rock, banged hard into everything, not as loud and cleaned as well. This is supposed to replace the Shark. ___________________ On the Seventh day... After it woke me up it vacuumed for a bit and did it's 'I stopped vacuuming for a reason' beep. I had some things to do so I checked the app. It showed it was still cleaning. But it wasn't. Eventually I remembered it exists and found it. I pressed clean and it would not resume. So I put it on the dock and it still showed it was cleaning as it was charging. Came back and the Roomba didnt respond to either the app nor the 'clean' button. It needed a reboot. Held the 'clean' button for 20 seconds and it rebooted. Still nothing. I waited again. Pressed the 'clean' button again and it finally started to reboot. It told me it had an error 15, some internal error it was able to clear on its own. But no clue what it was. Finally it starts working again and I set it to clean again. Seven days and this thing already had an internal error. $600 gamble if this will happen again. I'm going to exchange this one. I don't feel like dealing with a deteriorating unit which may fail outside of the 30 day azon return period and get a refurbished unit from a warranty return with iRobot. Update: Since I posted I still ran the vacuum to see if things that happened were a fluke. Maybe my expectations were too high? I've come to find out they really aren't. So, the vacuum tried to 'mount' the dock. No, not in the I'm going home to charge and empty my bag. Nope, it decided to hump the dock at an approach angle of 45°, then after a minute of rocking up and down it backed off, spun around 360° and started it again. This happened 4-5 times before I picked it up and placed it away from the dock. Something else I've learned is that everytime something gets stuck in the brushes I need to clear the brushes and then put it back on the dock to 'reset' it. Pressing the clean button will not get it to start cleaning again. It just toots its cheery little tune and sits there. I did not have this problem with the Shark that the Roomba replaced. The worst part of it is that after being on the dock it will not pick up the job where it left off. So half the floor is clean. If I set it to clean again it starts with cleaning the area it has already cleaned. I run this vacuum once a day. I can count on my hand the number of days that this vacuum has run trouble free for me and still have 3 fingers left over. Update, again (2 months): Do not buy this junk. It literally said it was stuck on a ledge... In the middle of our hardwood floor. Nothing around it. Now it has taken to trying to empty it's bin before it starts a job, repeatedly. Today it was 3 times in succession before I pulled it off it's dock. What programming says keep emptying your bin multiple times before you start a job. And the vacuum's bin is already empty. Who programs these things? ------------ Update 11/24/23 It is officially no longer working. It had a fault stating that the bumper was jammed and to tap it a few times to loosen it. I tapped it, and tapped it and tapped it some more. No change. Put it on the dock. No change. Rebooted it. No change. Tapped it again. No change. Rebooted it again. Yes, finally change. It moved a few feet from the dock and spun in a circle for about a minute and then the error of stuck bumper is back. I give up. I will continue to update all the new faults I discover until Amazon makes it unable for me to edit this review.
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Reviewed in the United States on August 14, 2023 by Eugene P
Style: Roomba s9+
If you want to save time and energy, yet have clean floors, this baby is for you! I’ve had my Roomba 980 for two years and had recently bought a Roomba i7+ when the s9+ came out. I loved both my Roomba vacuums and a major selling point on the i7+ was the cleaning base and the fact that it would empty itself 30 times into a neatly disposable bag, rather than requiring me to empty the bag for every run. Loving the self-emptying feature, I jumped on the upgrade to the s9+ due to three major points: - smarter navigation, - more suction power, - and the ability to clean inside corners. The upgrade from the i7+ to the i9+ was totally worth every single penny for me. The s9 happily works through areas where my 980 and i7 got stuck, cleans corners where my old Roombas always left dirt, and climbs over a ¾-inch lip going from light tile to dark-brown painted concrete and vice versa that my other two robot vacuums always got stuck on, so I had to leave that room closed and clean it separately. I couldn’t believe the situations the s9 can work its way out of. The ¾-inch lip and two other troublesome ¾-inch slanted thresholds are no barrier to this baby. The first time up the ¾-inch step, Bertie, as we call him, got stuck. The next time, he worked his way about and finally made it over. From then on out, he has headed right for the middle of the lip and nailed it every time. He also cleans by a chair where there’s probably about an inch of clearance for him, and his training run had him turning bit by bit and retrying until he made it through the gap. And the way this guy learned all the corners in our house: amazing. Yeah, they did some major work on the Roomba AI and it shows. The s9 also quickly built a smart map (1 ½ training runs and one cleaning run) of our bottom floor, which is about 1,800 square feet. He always makes it back to his base, which doesn’t always happen with the older models. It also seems to clean longer on a charge, but I haven’t timed it. I’m posting a video of the s9 on a training run step where it’s learning how to navigate under a small piece of furniture with four legs. We are VERY happy with this new addition to the Roomba family. We run the s9+ downstairs every night and run another Roomba upstairs during the day a few times a week. It’s incredibly freeing to know that our Roomba is running every night cleaning all the West Texas sand and dirt that we and the dogs carry in, and I don’t have to worry about emptying the bin every run. I have a chronic illness and this Roomba truly adds to the quality of my life, saving me time and energy. Not to mention, the Roomba eliminates the stress of having a constantly dirty floor. (Even when we vacuumed every few days, our floor would be drifting with sand and dust.) Plus I can save my energy for other more enjoyable projects, things that I WANT to do – sorry, but vacuuming is not on that list. I listened to my friends rave about their robotic vacuums for quite a while before trying one, and once I had tried a Roomba, I was a believer. If you have a Roomba i7+, the s9+ is a major upgrade and worth every single penny. If you have anything less than an i7+, this vacuum is worth double every penny. I kid you not. This thing is so smart (watch a training run), has way more vacuum power, cleans corners, gets closer to the walls, and doesn’t get stuck under overlying edges (such as my dishwasher) the way the other models did. I’m just hoping the next model folds laundry. 😉 Let Amazon donate to your favorite charity! Use Amazon Smile (smile.amazon.com) when you order and Amazon will donate to the charity of your choice when you make a qualifying purchase. Check out how Amazon Smile works at https://smile.amazon.com/gp/chpf/about/ref=smi_se_rspo_laas_aas. My shopping is donating to my favorite charity, Canines for Independence at no cost to me. Awesome!
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Reviewed in the United States on June 15, 2019 by Bookwyrm
Style: Roomba s9+
I would like to start by saying, I bought an i7 bundle and fell in love with my IRobot products. So I decided to replace my ION Shark with an S9. The very first time I use the S9, I notice that it died without returning to base in comparison to its counterparts the i7 and the m6 mop. I also notice that it gets stuck on the legs of my baby's bassinet, the bathroom rug, and so on. Something that my ION shark was able to maneuver around without issues. My i7 and m6 can maneuver around obstacles without issues. Nevertheless, I decided to move the baby bassinet in the closet so that the S9 can have a full map of the upstairs (You can see how this would be very annoying). This process took about 2 - 3 weeks on a schedule of Monday, Wednesday, and Friday (with the reoccurring issues of, dying, getting stuck on something like the bathroom rug, bassinet, and so on). Note: the i7 and m6 took about a week on the same schedule to have a full map of downstairs (running over bathroom rugs, baby toys, power cables, and so on). After the S9 had a full map of upstairs, I was super happy because know I could leverage the zone feature to restrict cleaning around certain areas: yeah!!! no more moving the baby bassinet in the closet, or worry about the bathroom rugs, and so on. Sadly that did not solve the dying issue. The only time it was able to have a successful job was when I took it to clean specific rooms. Consequently, I decided to call customer support. My first call with IRobot support took 29 minutes and a few seconds before an agent picked up the call. Hmm, close to 30 minutes (wow). The agent was very nice and polite and ask for the reason for my call. I nicely explained that the S9 failed to return to base and died in the middle of a job. The young lady asked if the S9 was fully charged before running the job. This question was pretty silly to me because of the following reason: 1. i7 and m6 always return to base when its battery is low, and only starts a new job when it's able to clean some percentage of the area before having a low battery. 2. S9 started its Job on Monday at 9 am 3. S9 should return to base before dying similar to the i7 and m6 since it should use a similar codebase. I politely replied that it started on a full battery. Her next question was related to the outlet producing enough power to fully charge the S9 (wow really..) I responded by stating that it was, S9 was fully charged, and its predecessor (ION shark) had no issues when it was connected to this outlet. The young lady looked at the previous runs and picked one where it completed successfully without dying. This was very annoying because clearly, she knew ahead of time that the S9 was fully charged before each run; so the first 2 questions were not necessary. In any case, I responded by stating that the successful jobs were manually triggered jobs where S9 cleaned specific rooms. By this time I was very annoyed, I tried my best to hide my annoyance; She mentioned that she would like for me to rerun the job when the S9 is fully charged. She also wanted us to perform some debugging steps. At this point, I told her that I had a sleeping baby in my arms and that I was not able to perform those steps. She mentioned that it might be a battery issue. Perhaps the battery needed to be replaced. Nevertheless, we ended the call with no resolution. I called on another instance where the battery died. This time I had other things to do so I decided to end the call after waiting 5mins on hold. I decided to call Amazon instead. Amazon support picked up the call in only a few seconds (love Amazon). I explained the situation. Amazon agent asked me to explain the issue again. I believe I explained the issue about 3 times before I decided to politely end the call. I decided to call IRobot support on another instance when it failed (I don't remember if it was the same week). This time it took 39 minutes and a few seconds (almost 40mins). I explained to the agent the issue and that I had this issue before and so on. I also took the agent that the only solution I would accept is a new battery or a replacement product. The agent mentioned that he was not able to do that. we decided to end the call. I decided to return the product. In my opinion, the S9 is a defective product. I believe the ION Shark outperforms the S9, the i7 outperforms ION Shark. Love IRobot products (i7 and m6) but I will not buy another S9, I might buy an i7 or I might look at the new ION shark.
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Reviewed in the United States on January 18, 2021 by Lyon Leslie