Fujitsu fi-7160 Color Duplex Document Scanner - Workgroup Series

3.0 out of 5 stars

By Michael H. - Reviewed in the United States on April 29, 2019

Excellent Quality But Grey Market

The Fujitsu fi-7160 scanner is an excellent model; however, I didn't give it 5 stars because when I tried to register it directly with Fujitsu, I found out the serial number indicated it was grey market, which apparently is legal, but if it breaks within the warranty period, Fujitsu US is not obligated to repair or replace it. It's my understanding that grey market items need to be be sent to the home country of import for repairs, which would be a major hassle for most expensive and/or large purchases. I did not see anywhere in the Amazon site blurb that this item was grey market. Something like that should be indicated very boldly! My advice is always inquire from Amazon and their vendors, if the item is grey market (especially expensive purchases), since that information is not voluntarilystated, unless it's buried somewhere deep in extra fine print :)

4.0 out of 5 stars

By Joseph L. Koplin - Reviewed in the United States on June 3, 2019

Beware this is a grey market product

I would give this scanner five stars, if were not for the following: Others have commented that this is a "grey market" product and here is why that is important. First of all, I love the hardware. I did not love the Paper Stream software that came with it. I found it complicated and confusing. I ended up downloading ScanSnap Manager for fi Series which is drop dead simple to install and configure. But here is the problem - after a few days the scanner could no longer find the software. It kept wanting to take me to the Windows scanning software, or my MFP software, or my PDF software. I worked with my IT guy to get it working, but then a couple of days later I again lost the connection. My IT guy burned up a couple of hours but couldn't solve the problem. I then called Fujitsu Technical Support (800) 626-4686 and gave her the serial number and learned that this is not a U.S. Serial Number and the scanner should not be sold in the U.S. (North America? not sure). Which means if I run into a hardware issue, any warranty will likely not be honored. On the other hand, it took the person I spoke with less than 10 minutes to log on to my computer and make some changes and now I am up and running again. She gave me a case number and assured me if I run into this software problem again, just call, give them the case number, no charge. The issue is if the scanner breaks. Bottom line: five stars for the product, one star for deceptive marketing.

5.0 out of 5 stars

By S.M. Winterich - Reviewed in the United States on January 19, 2018

Works well with Mac.

This is a solid scanner for volume single-desk use. I recommend it for legal use with a Mac. You do have to eat the cost of driver software. A high-volume court in my locality that is paperless filing-only (Fulton County Superior Court) uses this very scanner, the f1-7160, for lawyers and lay persons coming into the court clerk's office and needing to file documents in person. All federal and bankruptcy courts are e-filing-only, and most state courts here in Georgia have moved to e-filing, most of them exclusively. The days of running to court to beat the statute (or the filing deadline, and the parking and mileage...) are over. I am a tech idiot (or not far off), but I had enough sense to photograph the court's scanner and buy one for my own office. I am running macOS High Sierra 10.13.2 but followed good advice to download ExactScan Pro for $79.99 from the App Store. Amazon does not sell this software. The software found the scanner and within about three minutes I was in business. You can scan by mouse-clicking on the screen or by using the rubber button on the scanner itself. The cost at about $850.00, plus software for a Mac, is no joke. I expect to make it up in productivity.

5.0 out of 5 stars

By Kuahara - Reviewed in the United States on January 7, 2019

Best scanner money can buy

I install these absolutely anywhere I'm able to get clients to spend the money. They're fast, they produce very high quality scans, and the software and drivers that come with them are very nice. You can use the paperstream drivers to create multiple scan profiles and set users up to be able to take a single document and scan in multiple pages of all different sizes and the software will skip blank pages and automatically detect the correct size of each sheet of paper in a single scan. I usually get users setup to do all this with just the touch of their scan button on the front of the scanner. I've been told a thousand times by office users how much easier this makes their lives compared to the various solutions they were using before.

5.0 out of 5 stars

By Ashlie - Reviewed in the United States on July 6, 2016

Our Last Scanner Lasted Us 2008-2016! This Is Such An Upgrade!

I am a manager for a pediatric practice, and I have been with my office for nine years. Back in 2008 was when our office converted from paper charts to an EMR (electronic medical records) system. During this time, we ordered a Fujitsu scanner (it was the Fi-5120c). We had to scan thousands of paper charts to convert them into our EMR system. On top of that, we were constantly scanning new patient charts, updated patient documents, photo ID’s, etc. on a daily basis. We had used that scanner every single day, all day, since 2008. It was only up until two weeks ago that the scanner stopped grabbing documents as tightly, so they were no longer scanning properly. I knew that I wanted the most comparable scanner that I could find, and I came across this. I have an I.T. company that I work with, and they offered to sell me this very scanner for $300 more!!! Thank you my trusty Amazon! I am so happy that I not only found this scanner here on Amazon (so that I could use my Prime and get it shipped to the office quicker), but I am also glad that it was so much more affordable. We have used our scanner for a week now, and boy is it an upgrade from the Fi-5120c. This little baby SCANS VERY FAST compared to the older version. Installation took me only moments, and I had no trouble with linking this scanner to our EMR system. The time that we save on scanning is amazing. In addition, this holds far more sheets of paper than the older one did, thus saving us even more time. The quality of color on the photo ID’s is also enhanced. There is nothing about this scanner that I can complain about. I understand that to some, spending this much on a scanner may seem like too much; however, I can tell you from experience in our practice that it is much more sensible to put up the money now so that you will save later on. Fujitsu is hands down the best brand for scanners, in my opinion.