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Availability:
Only 10 left in stock, order soon!
Arrives
Tuesday, Sep 22
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Size: E28 FabricCare
Features
- 2-in-1 Robot Vacuum and Mop with Detachable Deep Cleaner: A self-cleaning roller mop robot vacuum with a detachable portable deep cleaner for hard floors, carpets, and fabric surfaces in one machine.
- Detachable Portable Deep Cleaner: Lift it off the station to tackle spills, pet messes, and stains on carpets, sofas, stairs, and car seats. No bulky separate cleaner needed.
- 20,000 Pa Suction with Carpet Detection: Powerful pickup removes dust, pet hair, and debris, with automatic suction adjustment when the robot moves from hard floors onto carpets.
- DuoSpiral Anti-Tangle Brushes: Designed to stop hair and fur from wrapping around the rollers, reducing brush cleaning time in homes with pets or long hair.
- CornerRover Arm for Corner-to-Edge Cleaning: An extending arm reaches along walls and into corners for full edge coverage, so dust and pet hair have nowhere to hide.
- All-in-One Station with Auto Mop Washing: Self-emptying, self-washing roller mops, self-refilling, hot air drying, and detergent dispensing for hands-free maintenance.
- Works with Alexa, Matter, and Hey Google: Connect through the eufy app, use voice control, and integrate with your smart home. 2.4 GHz Wi-Fi supported (no 5 GHz). Voltage: 110V.
Description
Anker is a global leader in tech lifestyle, spanning charging, power, smart home, creative tools, and audio & video. As part of One Anker brand upgrade, eufy is now unified as Anker: same products, same quality. In the smart home, Anker eufy offers whole-home security, health-first deep cleaning, and trusted care for families. Our technology brings you expert protection and wellness for body and mind. Everything is built with care for you. The world's first 2-in-1 HydroJet floor washing robot vacuum with detachable portable deep cleaner. Our HydroJet Deep Cleaning System uses a two-scraper structure to clean the roller mop in real-time, ensuring continuous cleanliness. With 1.5 kg downward pressure and an 11.4 in mop, E28 mimics hand scrubbing to tackle the stubborn stains. DuoSpiral Detangle Brushes reduce hair entanglement by 53%*, so you don't have to get your hands dirty to keep your vacuum running. *Compared to previous models. The unique CornerRover arm extends for seamless edge and corner cleaning, minimizing the need for manual assistance. The HydroJet Deep Cleaning System delivers instant self-cleaning, ensuring no leftover mess after mopping. HydroJet System prevents dirt from spreading and ensures a thorough, spotless clean throughout your home. Omni S2 Omni E25 Omni C28 Omni E28 Omni C20 Omni X10 Pro
Brand: eufy
Model Name: E28
Surface Recommendation: Hard Floor, Carpet, Wood, Tile
Special Feature: Auto Mop Washing, Obstacle Avoidance, Self-Emptying
Color: Black
Surface Recommendation: Hard Floor, Carpet, Wood, Tile
Other Special Features of the Product: Auto Mop Washing, Obstacle Avoidance, Self-Emptying
Controller Type: App Control, Button Control, Voice Control
Filter Type: others
Battery Life: 24 months
Battery Type: Lithium Ion
Voltage: 110 volts
Capacity: 2.5 liters
Power Source: Corded Electric
Control Method: App, Push Button, Touch, Voice
Form Factor: Robotic
Color: Black
Indoor Outdoor Usage: Indoor
Noise Level: 57 db
Number of Wheels: 2
Maximum Suction: 20 meters
Number of Power Levels: 1
Number of Speeds: 1
Recommended Uses For Product: Cleaning hard floors, carpets, wood, and tile surfaces; deep cleaning carpets; handling messes on various fabric surfaces; corner-to-edge cleaning
Brand Name: eufy
Model Name: E28
Included Components: Battery, Robot, Water Tank
Model Number: T2352112
UPC: 194644272494
Unit Count: 1 Count
Item Highlight: Roller Mop with HydroJet System, All-in-One Robot Vacuum and Mop Combo, Zero-Tangling, Corner-to-Edge Cleaning
Manufacturer Warranty Description: 12
Manufacture Year: 2025
Item Type Name: Robotic vacuum
Manufacturer: eufy
Manufacturer Part Number: T2352
Item Dimensions L x W x H: 19.06"L x 14.61"W x 17.32"H
Item Weight: 44.6 pounds
Frequently asked questions
If you place your order now, the estimated arrival date for this product is:
Tuesday, Sep 22
Yes, absolutely! You may return this product for a full refund within 30 days of receiving it.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
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Top Amazon Reviews
Size: 11S
This is the first robotic vacuum I've owned, and so far, I'm thoroughly impressed with it. After reading reviews for many different brands/models, I ended up choosing the "dumber" Ankler Eufy model that just has the infrared remote since the smarter, app-controlled models only worked through a cloud app. Yuck. The remote is intuitive and has decent range and coverage, so the few times I've needed to manually drive the robovac have been trouble-free. I also like not having to launch an app or worry about spotty wifi/internet outages affecting my ability to control the vac. The price was also really reasonable considering the features, performance, and other positive reviews. I've got two large dogs, mostly hardwood upstairs, a single room with linoleum, medium pile carpet in the bedrooms, low pile carpet in the basement, and various low/medium pile rugs. This thing does well on all of them (except the shaggy bathroom mat, but that's to be expected). It's a total lifesaver as I was usually vacuuming daily and there was still dog hair all over the place. After an initial charge, during which time I ran the regular upright vacuum, I let it run two cleaning cycles on the first day, and each time it came back with a mostly full dust bin. I was both impressed and grossed out by all that it picked up *after* a regular vacuuming. PROS: * This thing is super quiet. I typically leave it on "Auto" mode where it only sets the vacuum to max when it thinks it needs it, and even then, it's no louder than the tower fan I keep on at night for ambient noise. If it goes under a couch or bed, you often can't hear it at all until it resurfaces. I scheduled it to clean at 6am, and it cleaned under my bed without waking me. Love waking up to freshly vacuumed floors. * Its edge cleaning mode is fantastic. I usually keep ceiling fans on 24/7, so any dog hair/lint on the hardwood tends to accumulate into tumbleweeds along the baseboards. If you set it to edge clean cycle, it'll find a wall and follow it all the way around the house, room to room. Doing that every day manually was extremely tedious, and this little robot does it with aplomb. Having two side brushes is also welcome so that it cleans a path along the edge in addition to the edge itself. It also works really well around appliances (refrigerator, oven, etc) and will pull in dust/hair/crumbs from slightly underneath them. * It's incredibly thin and can clean under all of my furniture. Under my couch, desk, entertainment center, and bed have never been cleaner as they are difficult to move to clean underneath. The wand on my upright vacuum could only partially clean under these, but this bot has no issues as long as any cables are picked up and out of the way. * Battery life is decent and within the advertised range. I've gotten between an hour and two hours of cleaning time, depending on how often it had to kick the vacuum to max. The stated average runtime is 100 minutes, and I've seen both less and more than that, so no complaints with the battery life. The battery is also easily replaceable as the lithium battery will inevitably degrade and need replacement at some point. * It has decent obstacle detection and avoidance, but still bumps into things from time to time. Most of the time, it will stop/steer clear of obstacles without physically bumping into them. However, it doesn't seem to pick up any dark colored obstacles like my espresso coffee and end tables, black bed frame, or black refrigerator; it tends to need to bump into those before it detects their proximity. Still, it always seems to gently tap them versus ramming into them full throttle, so I haven't noticed any dents/dings/scratches from its use. I've also got many large houseplants on the floor, and it cleans/navigates around their bases very well without knocking them over. * In auto mode, it seems to take the most random path it can find. e.g. it will enter a room and make one swipe before leaving and coming back later for another pass. However, this is pretty normal for robo vacs from what I've read (at least the ones that don't have advanced mapping). That said, it does still provide excellent coverage over time, especially when run on schedule or twice daily. More specialized modes likes edge and spot cleaning are quite thorough, though. This isn't going to replace your regular vacuum, but it's not meant to. I used to run the upright vacuum daily to keep up with the dogs. Now, I can do a full vacuum once a week or so and let this little guy maintain in between, and in that, it is doing a great job. * The dust bin, pre-filter, and foam filter are all washable with water which is great. The only part that can't be is the fine air filter. I'm not sure if the dust bin is dishwasher safe, but a quick spray from the sink sprayer is usually sufficient. CONS: Most of the "cons" are petty things, hence the 5-star review. Just figured I'd mention them to round out my experience. * The side brushes don't appear to be incredibly resilient. After about 6 or 7 cleaning cycles, they started to curve outward against the direction of spin. I'm not sure how negatively this impacts its cleaning ability, but I figured they would last a little longer (I am still using them, and it's still doing a good job, so I guess I'll find out). It did come with two spares, which is nice, but I'm a little concerned about how often I might need to re-order replacements. Considering I've never owned a robovac before, this could just be par for the course, so I'm not going to knock any stars off the review for it at this time. * The "remove before use" sticker didn't peel all the way off and left some ugly residue on the top (nothing a little Goo Gone can't fix). While very sleek, it's also a fingerprint magnet, so keep a tack cloth on hand if keeping it shiny is important to you. * It's not a huge gripe considering I purposely chose a dumber model to avoid having to rely on an app (which does have this feature), but I wish the scheduler was a little more advanced. The scheduler on this model is about as smart as a clock radio from the days of yore, only allowing a fixed time for it to run every day. Having an option for day of the week or the option for a second schedule (e.g. run once in morning, once in evening) would be nice. * The base has a little space for the remote to sit in, but I'm unsure if the remote has to be in that or otherwise within line of sight of the vac to start it on schedule. The one time I left the remote in another room, it didn't start on schedule the next day, though that could have been operator error on my part since that was the first day I had it. I've since left the remote in the caddy on the base, and it's run on schedule since. My concern with that would be the dog deciding the remote would make a good chew toy. Directions do not mention anything along those lines and imply the remote just programs the bot to start at that time. * The base is a little light, and even against a wall, the vac would sometimes push the base to a weird angle and be unable to dock. I noticed this when I had the base in the living room on the hardwood. I've since moved the base to a carpeted room against a wall, and it hasn't been an issue. So, I do wish the base were a little heavier and/or the rubber strips on the bottom had more grip. Overall, I couldn't be happier with this vacuum. It's not the smartest model out there, but for the price, it has an excellent feature set, does a great job, and doesn't have to connect to the cloud. A small number of other reviewers mentioned issues started cropping up 6-8 months after purchase, so time will tell whether I encounter any issues. Those reviewers also said Ankler has excellent customer service, so while that's great, I hope I don't have to reach out to them. So far, though, I'm highly impressed and may purchase another for downstairs so I don't have to carry it back and forth.
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Reviewed in the United States on February 13, 2021 by Amazonian
Size: 11S
At first, I loved this little thing, and like many named it (Gary). It was impressive how every day it had a tray with a bunch of dust and dog hair in it. In my experience with vacuums and electronics, your product will last much longer if you take good care of it. Before going to bed, I "Gary proof" the house, picking up any random charging cables, socks, etc, and putting the dogs up so they don't have an accident streaked all over the house. I run it early morning at 2am. I empty the tray every morning, which takes less than a minute. Every week or so, usually monday morning, I spend less than 5 minutes to take the side brushes and roller off, and remove any hair/strings. This is probably much more frequently than you HAVE to do it, but with my experience in maintenance, I prefer to do it more often and regularly. He's a dumb vacuum, and occasionally gets stuck in weird places, or will grab a low hanging wire and get caught up, but it's a good thing he's dumb. We don't have true AI, so spending a ton on special sensors and algorithms to pretend that a smarter vacuum has been created, is just a waste of money. When looking at reviews for all the major robovac brands, they all get stuck occasionally and have issues. I don't care that Gary sometimes gets stuck, because it doesn't happen too frequently. A dumb robovac that runs regularly and has a decent battery life will make for a much cleaner home, and with much less effort, than vacuuming on my own. Will it sometimes miss a spot? Sure, but it eventually gets to it. Are there spots it can't get to? Yes, but those are spots that I'd have to get the hose and attachments out for anyways. Up to this point, I'd give this vacuum 5 stars. It's effective, and at a much more reasonable price than the competition. It does everything I need, and doesn't have a lot of extra crap thrown in there. So, why 3 stars then? It's not durable. There is something wrong in the design of the roller brush, or the containment of the roller brush, and it starts making a loud vibrating noise after a few months. I purchased it in May of 2018, and by August it was ridiculously loud. After a bunch of minor tests, that were already answered and then ignored in my initial email, and video I provided of how loud it was, they agreed it was faulty. Anker/Eufy sent me a replacement, after I sent mine back. They let me keep the extra accessories, such as the spare side brushes, the hair removal tool, and even the charging dock, and sent me what appeared to be a brand new robovac, packaging and accessories just like it ships from Amazon. It's now February, and the robovac is making the same loud noise again. I've done some extra troubleshooting on my own, and narrowed it down to the brush, or brush holder. As it's spinning, it's vibrating. All of the contact points are plastic. If I take the brush out, it stops vibrating. I put some thin foam tape between the enclosure of the brush and the plastic casing that holds it in, to see if the brush was causing it to vibrate. That didn't stop the sound. It's like the brush is bouncing around in it's housing. It looks like the spinning brush wears away at the casing that holds it in place. I don't see a way to repair it on my own, or to prevent it from happening again. We'll see how Anker handles the issue the second time. I'm not looking forward to dealing with it again, and I'm hesitant to recommend this to anyone else. It's important to note that I work from home, so running it during the day isn't conducive to me working. When it's working properly, it's quiet enough to run at night and not be a bother. It will randomly bump into a door sometimes, so if you're a light sleeper, it may be a problem, but for our family it's not an issue. It's only after it degrades and start making loud noises that it's an issue. If you have an empty house during the day, and it wouldn't matter if it's extra loud when it runs, then it would work perfectly fine. Edit:3/11/19 After some confusing back and forth with Eufy Support, they've replaced my 11S with a 30C and even through in some boundary strips. Initially they just wanted to replace it completely, but I was concerned that it would just break again, this time out of warranty. They offered to upgrade to the 30. After I sent it, another support rep reached out saying they should have troubleshot the robovac more, and not to send it in as they had some other tests to do and if that didn't fix it, they could fix the roller. I let them know I already sent it. I asked if they could send me a 30C so I'd get wifi as well, and I'd pay the difference. They said they couldn't ship the 30C because Amazon owned it. While waiting for my robovac to get to them, the 35C came out, and it's listed for sale from their website. I asked if that could be sent instead, and again I'd pay the difference. They said they couldn't, but they'd ship an extra boundary set for the confusion earlier. I thought they said they'd send the 30C, not the 30, so responded that would be good. They cleared it up saying they could send the 30 with an extra boundary strip or the 30C without it. I chose 30C without. They decided to send the 30C and the extra boundary strip! Way over the top support, trying to make me happy. I wasn't upset, or being a jerk about it, they were just extremely accommodating. Based on the great customer support (minus minor confusions, some on my part) I'm bumping it up to a 5 star. They really stand behind their products. I also think any future issues that may pop up can be alleviated with troubleshooting the roller brush, which should be replaced occasionally anyways.
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Reviewed in the United States on February 17, 2019 by Eric Jones
Size: 11S
I got an iRobot Roomba 690 vacuum for Christmas and love it. I have not manually vacuumed since Christmas! As I live in a two story house, I decided to purchase another robotic vacuum, and seeing the Eufy was rated as the “best of 2018” I decided to get it. Both vacuum’s appear to do the job, and I would like to compare them: The Eufy has two brushes on either side, whereas my Roomba has only one. I find that the Eufy appears to clean the general floor area, and then go back for edges, and the two side brushes help with this. Both are a little “stupid.” I try not to watch them do their job as I consistently want to interfere and nudge them where I see actual dirt/particles on the floor. Both will go seemingly all around dirt, retreading spots they’ve already been (and wasting battery life in the process) rather than moving along any real sensible path. However, I have also noticed that the Eufy seems to go along straighter paths/lines than the Roomba. However, both are supposed to return to their bases when the job is complete. The Eufy has found its way back to its base one time as far as I can determine. The Roomba finds its way back about 1/2 of the time. The Eufy will continue to run if picked up, the Roomba shuts itself down immediately. The Eufy is slimmer than the Roomba. I find that the Eufy tends to get stuck less frequently than the Roomba. For example, it can go under my coffee table that sits close to the floor, whereas the Roomba would get it’s front stuck under the coffee table and signal for help. The Eufy has gotten itself stuck about twice since I’ve had it, and each time it is under the chairs at my dining room table… it is a little wide and has gotten stuck between the legs. The Roomba frequently gets itself into jams, and only seems to turn left when trying to get out of them… In terms of navigation, both do their jobs in an almost haphazard fashion. I would like to see them have an actual “dirt sensor” that would lead them toward areas with noticeable particles. The Roomba does have some sort of sensor as when it finds an especially dirty area it will swirl around it several times. The Eufy apparently has a mode where it applies extra suction, but I’m unsure if it automatically switches to this or if it has to be manually set to do so. The Roomba DOES NOT LIKE BLACK RUGS or heavy pile rugs. I have two rugs that are edged in black, and the Roomba senses a barrier and either will not go onto the rug or will get stuck shortly after moving onto it. I also have a medium pile rug with some black squares on it and the Roomba dies out on the rug every single time. The Eufy navigates these FAR BETTER… both the medium pile rug as well as rugs lined in black or having black squares. The Roomba bangs into furniture and other items sometimes quite violently. I have a very heavy antique mirror that the Roomba banged into and it came crashing to the floor. I also have some large candles on either side of the fireplace that the Roomba knocked around like crazy every day. The Eufy seems to notice edges better and will actually stop itself when it comes close to an object and move around it without hitting it, or, if it does go toward it, it is far more gentle. However, this sensor also can impede its capacity to go under objects like couches. The Roomba alway went under my couch, whereas I don’t think the Eufy has ever been under it as it appears to sense it as a barrier and goes along the front of it only. While both say they have edge sensors, neither the Roomba nor the Eufy seem to be able to navigate edges to stairs very well at all. While neither have actually flung themselves over, they both get stuck at the edge with a wheel or two over and have to be saved. So some barrier is necessary to prevent them from falling over the edges of stairs. The Eufy to be FAR quieter than than the Roomba. Sometimes when it is running I can’t even hear it. The Eufy I have has a remote and is not connected to WiFi. But, apparently, there is a newer (and a little more expensive version) that can be so connected. The Roomba connects to WiFi and I can control it from my phone, and it also sends me alerts (when a job is done, it is stuck, etc.) Both the Eufy and the Roomba are programmable. I have them set to vacuum daily at 9:00 a.m. I set the Eufy from the remote and the Roomba from its app on my iPhone. The Roomba is definitely easier to program as I have to refer to the guide to know what I’m doing on Eufy’s remote… and then I’m still not sure I have it down correctly. The Eufy seems to go for about an hour or less and then dies out with its light orange. The Roomba appears to have a longer battery life after each charge. The Eufy has a higher suction setting that apparently can drain the battery power in 30 minutes or less. It is frustrating to see both vacuums going over the same spots continuously or routes knowing they are wasting battery life doing so. I think both could be “smarter” with greater debris detection or something. Again, I think the Eufy tends to follow a straight path just a smidge better than the Roomba, but not by much. You will want to make sure that power cords, and other such things are moved/protected from the vacuums. The Eufy, because of both brushes, gets caught up in power cords, speaker wire, etc. far more easily than the Roomba. But the Eufy comes with cord ties to tuck them away. You could just as easily use bread ties for power cords. I also have pets (three cats) and they have all sorts of toys. The smaller ones I try to keep out of the path of the vacuums. Speaking of pets, both vacuums appear to be doing well with keeping my rugs free of pet hair. I would suggest that if your pets make a mess (hairballs or accidentally going to the bathroom) that you clean this up immediately. I can only imagine the horror that would result from either of these vacuums going over those messes and how they would be drug over your entire house! Speaking of pets… my cats seem quite enamored with the vacuums and will stalk them as they go through the house. They do not appear to be afraid of them, and sometimes will sit and have them bump into them and lazily move out of the vacuums path. This is strange as one of my cats literally will run and hide if she sees me even getting the manual vacuum cleaner out to use. However, all pets are different. So, I’d introduce the vacuum and the pet as nicely as you can. Both the Eufy and the Roomba are very easy to clean/empty. I empty the dirt bins daily on them. In terms of suction, I’m not sure either of these do as well as my manual Dyson. And both the Roomba and the Eufy sometimes don’t pick up debris that would easily be handled by a conventional vacuum cleaner. However, I repeat that I have not manually had to vacuum my house since Christmas. Not once. I have thought it might be a good idea to do that about once a month though and let the robotic vacuums deal with the floors in-between. The dual brushes may help the Eufy collect debris a little better… and it definitely appears to have better edge cleaning than the Roomba. But both seem to do the job to my satisfaction overall. I like that the Roomba actually talks to me to tell me what the problem is (a job is done, it is stuck, it needs recharging). Whereas the Eufy has beeps (one, two, and three). I don’t always hear the beeping or exactly know what they mean without referring to the guide. I like both the Roomba and the Eufy. They each have their strong points and weak points. Either way, not having to manually vacuum every day is a godsend to me, and makes having pets a little less cumbersome to clean up after. If I had to choose, I’d probably go with the Eufy due to its quietness of use, better edge detection and cleaning, dual brushes, tendency to vacuum in a more directed fashion, and slimmer size coupled with less fierce bumping into objects. Hope my review was helpful.
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Reviewed in the United States on January 20, 2019 by R. Surber
Size: 11S
Pros: 1. So very quiet 2. Low profile, fits under coffee table 3. Actually keeps the floor clean 4. Amazing price Cons: 1. Occasionally gets stuck, results in a game of hide and seek 2. No way to keep it in a "zone" Summary: I'm very glad that we decided to buy this vacuum. We used to have a Roomba, but got rid of it a while ago when the battery finally tired out and the cost to replace it was ridiculous. But we missed having something vacuum for us. We were looking at a refurbished Roomba (at still another $80 more than what we paid for this new vacuum) when I read the reviews about the Eufy and thought I'd give it a chance, especially after reading about how quiet this unit is. And truly, it is a very quiet vacuum, yet with amazing vacuum power. It's so quiet that I run it at nighttime, and have it programmed to run at midnight every night, and it bothers nobody. Keep in mind I have two young kids, of which one is a very light sleeper, and this vacuum is so quiet that it doesn't wake up anyone. The only thing that's loud about the vacuum is when it runs into a table leg with a loud BONK because the IR sensor can't sense thin things like that in the way. I'm sure that there's some AI programming in the vacuum, but you couldn't really tell from just watching it. If you're familiar with a Roomba, this Eufy does the exact same thing: appears to senselessly wander around the house in random patterns. It's as if you got a toddler drunk and then asked him to vacuum your living room. Yet amazingly, when you open up the dustbin there's a ton of stuff it has picked up. After running it about 3 days in a row, it has pretty much vacuumed up the entire floor and the floors are visibly cleaner. It even picks up the stuff along the baseboards and in corners. It's actually quite amazing how much lint and stuff the vacuum picks up. And with two young kids in the house who constantly generate crumbs and random lost goldfish crackers, running this vacuum every night has nearly eliminated my need to pull out the upright vacuum. The vacuum finds its way to the charging port about 90% of the time. When it doesn't I've found that it got stuck someplace and ran out of battery power. Unlike the Roomba that will play a sad song intermittently so you can find it when it gets stuck, the Eufy just dies. So then you're wandering around your house looking for the darn thing. If there's any improvements to the future model, I wish that it would give out the distress signal so finding it won't be so annoying. The dustbin is easy to empty, and has 3 air filters to keep the lint and dust in the dustbin and prevent the vacuum from just blowing out dusty air out of the exhaust port. So far, I've been simply brushing out the filters about once a week, but I can see how I will probably need to replace it in a few more months. (I've had this unit for about 2 months now). Thankfully the filters are available to purchase separately and not too expensive. The two spinning brushes have also held up well. The roller brush gets clogged with hair, but the whole thing pops out easily for cleaning. The Eufy even comes with a cleaning tool/brush that makes it easy to clean the roller brush and the dust bin. Overall, cleaning the unit and maintaining it isn't all that labor intensive or difficult. The one aggravating thing about the Eufy is that there is no way to keep it out of certain areas or rooms without creating a physical barrier. The one nice thing about the Roomba was that I could set out virtual walls. With the Eufy, I'm physically placing things in the way. Not a deal breaker, just another little thing that I wish could be improved. We have dark hardwood floors and I was afraid that the vacuum couldn't distinguish the edge of the floor by the stairs and that it would tumble down the stairs, especially at night, but the IR sensors do a great job and that hasn't been a problem. I'm so happy with this that I'm buying a second one to keep on the second floor. The cost of two of these is still less than one new Roomba. Overall I'm very glad that I decided to take a chance on the Eufy because it's everything the Roomba offers at a fraction of the cost and a fraction of the noise!
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Reviewed in the United States on August 1, 2018 by Amazon Customer
Size: E25 Black
Bought this on Prime day. We owned a vacuum only version and were very pleased with it so thought we'd upgrade to a mop combo. Unfortunately, we were not impressed with it at all. It would get stuck on something almost every time it would clean and it kept having issues with the mop roller. I had reached out to customer service, which you can do right in the app, and they would very quickly respond to me with recommendations to resolve the issues. We did that a few times with no success. Constantly having issues with the mop roller. So about the third time I contacted customer service, they said that they apologize that I am continuing to have issues and that they are sending me a BRAND NEW unit and will be emailing me a pre-paid return label to send my unit back.... Wait, What??? I was completely anticipating that they were going to want me to send mine back to them, at my expense, and they will see if they can repair it. I never, never, imagined that they would offer, well not offer... Tell me, that this is what they are doing for me. Absolutely blown away. That kind of customer service does not exist these days. You want to know how to earn a customer for life, that's how. Even if the new one didn't work, I would still be more than pleased with these guys. All that being said, let me actually tell you about my new, and working unit. Scanned and mapped the house quickly. Had it mop/vac the kitchen. It was just ok. Then I remembered that there are some other settings in the app. Dig through the app and find the following option. These are not on by default. It probably uses more battery life, but it does makes a huge difference: - AI.See Obstacle Avoidance, with this turned on, the unit has not gotten stuck once. And I'm talking about large octopus🐙 dog toys left out. That is a robot's worst nightmare. - Dirt Inspection and Dirty Spot Cleaning. With those turned on I have noticed a big difference. It seams to find and pick up everything - I have our scheduled to run twice a week while we're at work and I have it do two cycles. With dog hair, it's not going to get everything on the first cycle. Some dog hair will be blown around from the first vacuuming. The second cycle seems to take care of the leftovers. Both of the cycles perform Vac/Mop, Deep clean, High water level, and Max suction. This takes a few hours to do since it will need to go home and reset and charge up between cycles. But we're not home so we don't mind. It's just nice coming home to a clean house. We have tried running the cycle at night as well and it is definitely doable and quite enough with the bedroom door closed. And I'm a light sleeper. Pro-Tip, If you do that, make sure you tell it not to clean your bedroom or it will try to Kool-Aid Man its way through your door at 1am. That's Fun. In conclusion, We are very pleased with this robot, and absolutely blown away by the customer service. I have friends that use some of their other products and they are very pleased with them as well. Like I said, I am now a customer for life and will definitely be looking into their other products. Good luck if you do purchase one of these and I hope that have you have as good of an experience as we did and still do. Thank you eufy for the fantastic customer service experience and for the great product.
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Reviewed in the United States on July 24, 2026 by Casey Moore
Size: 11S
2/14/2020:. I want to give a shout out to eufy for their stellar customer service. They reached out to me after I returned my purchase and expressed their concern that my experience wasn't totally positive. They offered me a free eufy upright. I accepted their offer and they sent it within a week. (It's a great vacuum. Good for stairs). Not only that but they reached out to me again a few days after I received my vacuum to check on me and ask how my experience was. I am so impressed with their customer service. Beyond impressed. I will definitely be looking at eufy for future purchases maybe even an upgrade sometime. I'm also going to put back all their stars and let it be known that they did not solicit me in anyway to write this or give a five star rating. They really deserve it I think. 1/19/2020: Okay all. I mentioned in my first review that I was doing research. Well i've done my homework and there are better options out there for the same price. The 11S isn't a bad vac at all for a small space. It's a great little vacuum but the navigation is really a deal breaker for me. I took it to my sisters house to show it off and it really cleans well. Took it to my moms house to show it off and it picked up so much dog hair (my mom is ready to kill the dog for how much it sheds) but that navigation thing is terrible. It cleans the same places over and over again and barely touches others. I'm never certain of what has been cleaned and what hasn't. I'm going to be returning my purchase. I hope Eufy really works on their navigation. Honestly its the only thing this little guy is missing. Update 2: okay note to all. Eufy doesn't like sunlight. Weird right? I have a bay window on my kitchen and my Eufy treats the light on the floor as a barrier. Sometimes this can cause it to get stuck and cry out for help. Also, the reverse function isn't that hot. it doesn't like to go backwards and only goes a short distance before stopping. sometimes it just won't move at all. Not very impressed by this little oddity removed another star for having to rescue my Eufy from nothing. Attached a video this time to show you all. Very sad about this, I was so excited for my Eufy. Update: Navigation really needs work. Honestly the bumper/sensor system is very good and functional. But the degrees of rotation that the vacuum chooses when it encounters an obstacle are nonsensical. Auto should work by doing the edges first and then when it reaches the base again proceed cleaning the greater area in parallel paths using the bumpers to navigate around objects in the parallel path. Removed one star for it. ORIGINAL: So after I bought this I started doing some research....i know it's backwards.... And found that this particular model is actually highly rated for it performance despite its low cost. I've run it three times in the luast couple days. It's amazing how much dirt they're was and fur from the kitties. Now the fir does get trapped in the roller brush quite easily but it also cleans fairly easily I think. It does really get under everything m under the lip of the fridge and the cabinets, under the couches, the side tables and the front every table. It maneuvers around objects pretty well. If it's in a complicated area like under a four legged table with chairs all around it can take a second to get to everything and it's not going to be all at once. I think on a full charge it hit everything about four times. First floor of a 1300 sqft townhome. If I was doing it again the only thing I would change is to get a unit that maps the area. Otherwise it's the most silent of all the robovacs and that's a huge plus. Not a bad purchase by any means but could use just a little leg up. Also area rugs might cause a problem if the edges lift up easily. The brushes tend to slip right under the rug and rolls it up under the vacuum. It usually makes it over the mountain just fine but not without some difficulty. Never had it get stuck.
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Reviewed in the United States on January 11, 2020 by Ryan M. Roberts
Size: 11S
I called Amazon again today. Explained the situation and that no one from Amazon or Eufy had returned my calls as they promised. Also after replacing the battery at my own expense it ran 90 minutes again but got stuck everywhere, made this weird ratcheting type noise every time it changed surfaces and finally today just beeped at me twice and died. Supposedly that indicates a seized brush but they all spin freely. This time I just flat out asked them to look at my Amazon account and replace it, as I'm a very good customer. New one will be here tomorrow. I'll do a separate review on that one as it took me forever to find this one again. I'll also let you know if it's a refurbished unit or not. Well wouldn't you know it. I leave a nice review and a few days later, Murphy's law rears it's ugly head. Device is 3 months old a couple weeks out of the exchange warranty and the battery is shot. Runs 5 or 10 minutes on a full charge. Called Amazon to see if since I am a really long standing customer if they'd help me out. Nope but we'll call Eufy support on your behalf and they will call you. We will also call you to follow up. I've been a customer service manager a lot of years and this is where employees can kill you. This Amazon person made me multiple promises. It's been a week no call from Eufy, no call from Amazon. You just turned 4 stars into 1 and if this is all the longer the batter lasts don't bother because the replacements are $25 to $30 bucks depending on the brand. I'm not spending a hundred bucks a year on batteries and this thing should be under warranty. After 3 days I ordered a new battery and Rosie is running again but I'm no longer pleased and the next time I'll buy another brand. If if this battery doesn't last the whole thing goes in the trash and I buy something else. I run this every day maybe the batteries won't take that I don't know. But if you're going to run it every day buy something else. This didn't last long enough at all. I wanted to wait a while to be sure I had a good sampling and could post a fair and useful review. It's been 90 days now. We have two large (bigger than standard) labradoodle puppies. 85 and 50 pounds and they're 1st generation so they shed a lot. They also, being puppies, have tore the yard up so it is basically a mud pit and they wrestle, run, and fight constantly. They put a lot of dirt and hair on the floors and in the air. We run "Rosie" every day. Yes my wife named it. It does an amazing job on our hardwood floors and throw rugs. It gets all the hair and an incredible amount of dust and dirt. What I mean by that is we can run our Dyson or the Shark Pet vacuum and then run Rosie and the chamber will be full of dust and dirt when she's done. It's almost disconcerting to know our very expensive upright vacuums leave so much behind. It also has the unadvertised ability to buff our hardwood floors. They shine when she's done and the beater brush is showing no signs of damaging the finish on our floors. I would disagree with some of the reviews and even the manufacturers assertion that it doesn't work well on dark floors. Our hardwood floors are a dark reddish brown. The device works great on them and as I said when it's finished they shine. We have agreed we will never be without one and love this device. It does everything it has been advertised to do and more. Also it is set to automatic power and runs longer than the advertised time on a full charge. We get about 2 hours and 15 minutes. We've put down an additional 6 throw rugs for the rainy snow season in the path where the dogs run when they come in and the time has dropped to around 90 to 100 minutes. Still long enough to cover everything well and more than once. It does keep going until it needs a charge it doesn't just run and go back to the dock. I've noticed in the open areas like our living room it might hit that 2 or even 3 times. The floors are like glass after that. Now for the negatives, and these are not deal breakers I'm just being fair. The dirt and dust I referred to is new to us. we recently moved from Illinois to Ohio. In Illinois the dirt is black. Here it is red or a very light brown. The vacuum gets externally dirty. It gets covered with dust/dirt and does not look good. The device is black and the dust is light colored and is readily apparent. I don't want to put it away all the time or for company so thats a problem for me and more cleaning which is not advertised so I'm mentioning it. Secondly it needs to be emptied every use or every other use. They are all like that except some of the super expensive robot vacuums so I wouldn't mention it except for my third negative. It is hard to clean from a mess standpoint. Not so much with the pet hair but with the dust. When you dump it the dust goes everywhere. Unless you have an empty trash can so you can get it way down inside when you're done the garbage can lid and sometimes the floor around the garbage can is clearly dusty from emptying the vacuum. The filters need to be removed at least every other running and they are also a big dusty mess. I also don't believe they will last as long as advertised. I have an air compressor in the garage and a hand held electric air compressor and use those to clean the filter. The foam piece I rinse in the sink. I don't think that someone without access to those tools is going to get the life out of the filters thats advertised. The device comes with a set of replacement filters and the rotating brushes. Not the beater bush though. Our unit is 3 months old. I had to replace the filters at about 40 days and tried to make them last a little longer this time but it hasn't worked out. The outside of the device is filthy. I believe this is due to the filters. The brushes have lasted longer than the suggested replacement time. They are 90 days old and still look like new. Last and has been a rare negative. The device will get stuck under things. Once I learned what the obstacles were in our home it was easy to fix. Some areas I blocked with rolled up moving blankets. I pull the chairs out from under the kitchen table to allow room for it to maneuver. If I don't it gets under there and spends way too much time cleaning and trying to get out. I'd rather it spend less time under there so it can do the whole cleaning area and have power left to do it again. I had the problem spots corrected and figured out within the first 30 days. I've read some units have a tape or something the vacuum will sense and avoid. I wish this unit had that but then again at this price point that is probably an unfair expectation. So those are the pro's and con's we've encountered. The con's are all minor irritants and not a reason not to buy the device as all of these devices are prone to these issues except one or two of the very very expensive units. To repeat what I said earlier this device has worked out so well we have decided that we will never be without one and that when the time comes to replace her we will not feel bad about spending the money for a high dollar unit as it is worth it. Time is worth more to us than money and this thing saves us a great deal of time. It does great job, has done no damage to anything, and if it weren't for the clean up issues would be a five star review. I hope this helps someone make an informed decision and I hope you buy one. It's an amazing little machine, stands up to all the reviews, and truly is the best bang for your buck in robot vacuums.
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Reviewed in the United States on January 1, 2020 by itsmeray
Size: 11S
I've owned many Anker and Anker-related items and have only once disliked one of their products. The eufy Robovac 11S is not that product. This is without a doubt one of the best values in vacs on the market. Had I purchased an earlier version I might have thought differently, but the extra power and slightly slimmer design on the 11S is what makes this one hard to resist. This is my first robot vac, but many of my friends have various brands. Some rave (iRobot owners, mainly) and some whine (Neato and Samsung owners). None has had a eufy, so it's been interesting to be the first of my friends to own one. My wife didn't feel this was anything we really needed to purchase; we either have to get out the big Bissell vacuum (on loose pile carpet), the Shark (mainly for steps) or a broom (for hardwood/tile/linoleum areas). Cut and dried. A robot vac wouldn't be of much use with it's far less powerful motor. Gimmick. Then she watched as the Robovac went to work over the course of a week. I have 1450 sq. ft. upstairs, 70% hardwood/tile/linoleum, 30% loose pile carpet. Downstairs I've got 100% loose pile carpet in 1100 sq. ft. of finished space. I run the vacuum upstairs for 2-3 days, then I move the charging station downstairs and run for 3-4 days, then repeat the cycle. On the hardwood areas, a greatroom of kitchen/dining/living room, hallway, and a bathroom, then two bedrooms and a den with carpet, the vac runs around/under the couch, two reclining chairs, coffee table, end tables, clawfoot pedestal table and four chairs, some area/throw rugs, etc. with no issues. I always run the device on AUTO, which allows it to ramp up the motor when it detects it's on carpet. The vac runs through its various "programmed" patterns randomly as it runs for 90+ minutes. It's quite mesmerizing to watch, actually. The remote is handy to use when you have a specific area you need run over and you can see the dirt/dust/leaves/cereal; you can just steer the vac over the area a few times, then let it go back to doing its own thing. I would say that each randomized run on my 1450 sq. ft. area will average about 65-70% coverage. That doesn't sound very good, right? But think about it running EVERY DAY doing 70%, and you'll see that the entire area will likely get fully vacuumed at least once during the week. My wife was shocked when, after the first run, I emptied the dust bin and it was completely FILLED. She and my daughter have long hair; I had to peel that all off the beater brush, as well. After each run, I empty the bin and "trim" the brush of hair. It ALWAYS has a fairly full cup! I have a dog, a Havanese, but he doesn't shed at all, so the mess in the cup is almost scary to look at! Yuck! After the first two weeks of running the Robovac around the house, I no longer run it daily; now it's on a manual shift, running upstairs for a couple of days a week, then downstairs for the same time (I usually run on the carpet an extra day). It does such a good job at quickly picking up the obvious junk that you just don't need it running daily, which should extend the life of the battery. So it's not a smart device, but it's never once hit the edge of the stairs and fallen off; it always finds "home" before the charge runs out (and it takes some stupid long walks around the rooms to get home, sometimes), and it has to be cleaned after almost every run. We do have to make a walk around the area to pick up blankets and charging cables and dog toys, and put a couple of squeezy toys under the coffee table to stop the vac from getting stuck under it (it's on a tight pile area rug, so the wheels dig in and it gets stuck under the edge). But is it worth it? Yep. My wife is now a huge fan, and has bragged about it to our friends on several occasions. The price was perfect, the quality of the device's build is excellent, it runs fairly quietly, and it does a great job of hitting every area of your house even without a huge brain or blockade devices. We don't even get out a broom any longer, unless we notice buildup in corners (and really, that's rarely happening). It's just one less thing we need to worry about in our busy household!
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Reviewed in the United States on August 17, 2018 by AbandonedBrain