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Availability:
Only 5 left in stock, order soon!
Arrives
Friday, Oct 23
Size: E25 White
Features
- HydroJet Deep Cleaning System with Roller Mop: E25 maintains a spotless roller mop throughout every session by real-time self-cleaning 2 times a second.
- All-in-One Station: Streamlines daily cleaning with self-emptying, self-washing, self-refilling, hot air drying, automatic detergent dispensing, and wastewater storage.
- 20,000 Pa Turbo Suction: Get professional-quality results on carpets and floors, efficiently eliminating stubborn dust and hair for a pristine living space.
- DuoSpiral Anti-Tangle Brushes: Prevents hair and fur from tangling around the brush, and reduces clogs to cut down on manual cleaning.
- CornerRover Arm: Designed for comprehensive edge coverage, ensuring that hard-to-reach areas along walls and corners are cleaned as effectively as open spaces.
- Keep firmware updated through the app to help your device deliver dependable cleaning with expanded functions.
- WiFi & Voltage Compatibility: 2.4GHz WiFi supported (no 5GHz support). Voltage: 110V confirm that the selected version matches your country or region.
Description
Anker is a global leader in tech lifestyle, spanning charging, power, smart home, creative tools, and audio & video. As part of One Anker brand upgrade, eufy is now unified as Anker: same products, same quality. In the smart home, Anker eufy offers whole-home security, health-first deep cleaning, and trusted care for families. Our technology brings you expert protection and wellness for body and mind. Everything is built with care for you. The HydroJet System of E25 delivers powerful and consistent cleaning, effectively tackling even tough stains. HydroJet System with a two-scraper structure cleans the roller mop 360 times per minute, ensuring continuous cleanliness. With 1.5 kg downward pressure and an 11.4 in mop, the E25 mimics meticulous hand scrubbing to tackle even the most stubborn stains. DuoSpiral Detangle Brushes reduce hair entanglement and maintenance frequency, providing a convenient cleaning experience. The unique CornerRover arm extends for seamless edge and corner cleaning,âŻminimizing the need for manual assistance. Omni E35 Omni C30 Omni E25 Omni C28 Omni S2 Omni E28 Omni C20
Brand: eufy
Model Name: E25
Surface Recommendation: Hard Floor, Carpet, Wood, Tile
Special Feature: Auto Mop Washing, Obstacle Avoidance, Self-Emptying, Self-Refilling
Color: White
Surface Recommendation: Hard Floor, Carpet, Wood, Tile
Other Special Features of the Product: Auto Mop Washing, Obstacle Avoidance, Self-Emptying, Self-Refilling
Controller Type: App Control, Button Control, Touchpad Control, Voice Control
Filter Type: Washable
Battery Life: 24 months
Battery Type: Lithium Ion
Voltage: 110 volts
Capacity: 2.5 liters
Power Source: Battery Powered
Control Method: App, Push Button, Touch, Voice
Form Factor: Robotic
Color: White
Indoor Outdoor Usage: Indoor
Noise Level: 57 db
Number of Wheels: 2
Number of Power Levels: 1
Recommended Uses For Product: Maintaining clean floors in homes with various surface types, including hard floors, carpets, wood, and tile. Suitable for homes with pets due to features like edge-to-corner cleaning and anti-tangle brushes.
Brand Name: eufy
Model Name: E25
Included Components: Instruction Guide, Omni Station, Power Cord, Robot((include rolling mop & rolling brush&side brushes), Safety Document
Model Number: T2353
UPC: 194644242107
Item Highlight: Extendable Side Brush, All-in-One Station, AI Obstacle Avoidance, Zero-Tangle Design, Edge-to-Corner Cleaning, White
Manufacturer Warranty Description: 12
Manufacture Year: 2025
Item Type Name: Robot Vacuum
Manufacturer: eufy
Number of Items: 1
Manufacturer Part Number: T2353
Item Dimensions L x W x H: 14.55"L x 18.18"W x 17.19"H
Item Weight: 37.5 pounds
Frequently asked questions
If you place your order now, the estimated arrival date for this product is:
Friday, Oct 23
Yes, absolutely! You may return this product for a full refund within 30 days of receiving it.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
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Similar Products
Top Amazon Reviews
Size: 11S
Pros: 1. So very quiet 2. Low profile, fits under coffee table 3. Actually keeps the floor clean 4. Amazing price Cons: 1. Occasionally gets stuck, results in a game of hide and seek 2. No way to keep it in a "zone" Summary: I'm very glad that we decided to buy this vacuum. We used to have a Roomba, but got rid of it a while ago when the battery finally tired out and the cost to replace it was ridiculous. But we missed having something vacuum for us. We were looking at a refurbished Roomba (at still another $80 more than what we paid for this new vacuum) when I read the reviews about the Eufy and thought I'd give it a chance, especially after reading about how quiet this unit is. And truly, it is a very quiet vacuum, yet with amazing vacuum power. It's so quiet that I run it at nighttime, and have it programmed to run at midnight every night, and it bothers nobody. Keep in mind I have two young kids, of which one is a very light sleeper, and this vacuum is so quiet that it doesn't wake up anyone. The only thing that's loud about the vacuum is when it runs into a table leg with a loud BONK because the IR sensor can't sense thin things like that in the way. I'm sure that there's some AI programming in the vacuum, but you couldn't really tell from just watching it. If you're familiar with a Roomba, this Eufy does the exact same thing: appears to senselessly wander around the house in random patterns. It's as if you got a toddler drunk and then asked him to vacuum your living room. Yet amazingly, when you open up the dustbin there's a ton of stuff it has picked up. After running it about 3 days in a row, it has pretty much vacuumed up the entire floor and the floors are visibly cleaner. It even picks up the stuff along the baseboards and in corners. It's actually quite amazing how much lint and stuff the vacuum picks up. And with two young kids in the house who constantly generate crumbs and random lost goldfish crackers, running this vacuum every night has nearly eliminated my need to pull out the upright vacuum. The vacuum finds its way to the charging port about 90% of the time. When it doesn't I've found that it got stuck someplace and ran out of battery power. Unlike the Roomba that will play a sad song intermittently so you can find it when it gets stuck, the Eufy just dies. So then you're wandering around your house looking for the darn thing. If there's any improvements to the future model, I wish that it would give out the distress signal so finding it won't be so annoying. The dustbin is easy to empty, and has 3 air filters to keep the lint and dust in the dustbin and prevent the vacuum from just blowing out dusty air out of the exhaust port. So far, I've been simply brushing out the filters about once a week, but I can see how I will probably need to replace it in a few more months. (I've had this unit for about 2 months now). Thankfully the filters are available to purchase separately and not too expensive. The two spinning brushes have also held up well. The roller brush gets clogged with hair, but the whole thing pops out easily for cleaning. The Eufy even comes with a cleaning tool/brush that makes it easy to clean the roller brush and the dust bin. Overall, cleaning the unit and maintaining it isn't all that labor intensive or difficult. The one aggravating thing about the Eufy is that there is no way to keep it out of certain areas or rooms without creating a physical barrier. The one nice thing about the Roomba was that I could set out virtual walls. With the Eufy, I'm physically placing things in the way. Not a deal breaker, just another little thing that I wish could be improved. We have dark hardwood floors and I was afraid that the vacuum couldn't distinguish the edge of the floor by the stairs and that it would tumble down the stairs, especially at night, but the IR sensors do a great job and that hasn't been a problem. I'm so happy with this that I'm buying a second one to keep on the second floor. The cost of two of these is still less than one new Roomba. Overall I'm very glad that I decided to take a chance on the Eufy because it's everything the Roomba offers at a fraction of the cost and a fraction of the noise!
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Reviewed in the United States on August 1, 2018 by Amazon Customer
Size: 11S
I have been an iRobot Roomba buyer since 2007. My last Roomba bit the dust this month, and I did a ton of research before buying a replacement. I went with the Eufy for a few reasons: price point, cleaning power, quietness, and sleek design. Price: Very reasonable. Almost reasonable enough that I'd consider getting another one for my second floor. For now I'll just carry it upstairs. Cleaning power: This thing sucks... It's suction is much stronger than my Roombas have had. It picks up so much dust and pet hair. We do a full vacuum every other week with my Dyson, so I think of the robot vacuum as a supplemental vacuum. I was shocked at how much was in the dustbin after it's inaugural cleaning! The picture attached to this is from that cleaning. It also gets a ton of dust in the little dust filter. In one of the video reviews I watched, the reviewer said it didn't pick up anything in that dust filter... So maybe my carpet is particularly dusty, because it has a thick layer after each cleaning. Quietness: I work from my home office, and this thing is quiet enough that I don't even turn it off during conference calls. This might be the thing I am most impressed with. My last Roomba was LOUD-- you couldn't even have a conversation with someone in the same room, let alone someone on speakerphone. Sleek design: I love/hate this. It definitely looks modern and cool, and more like an art piece than an appliance, but it shows all my finger prints, and now I keep a glasses cleaning cloth nearby so I can rub it down. I suppose if I only use the remote and never pick it up, this won't be an issue. A few considerations: I was hoping to find a robot vacuum that wouldn't eat my carpets' tassels, but I don't think that vacuum exists. I have only used the Eufy 4 times so far, and it doesn't always get its brushes wrapped around the long tassels, but it does sometimes. It seems to realize it sooner than my Roomba did at least. The Roomba would sometimes rip gobs of them off in a single cleaning. I try to tuck them under the edge of the rug and that doesn't seem to bother Eufy. It has pulled off probably 2 tassels so far. The cleaning pattern seems pretty random. I saw some other vacuums that chart out complex maps of your home, and Eufy doesn't seem to do that. But, it doesn't seem to matter, because it still hits every spot in the rooms. I'm a little concerned about durability. My Roombas ran for many, many years with easily replaceable parts. We'll have to see if Eufy has the same longevity. All in all- I'm very happy with my purchase and definitely recommend it!
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Reviewed in the United States on September 7, 2018 by LB
Size: E25 Black
I've had good experiences with eufy products over the years, including several of their cameras and two of their now-discontinued pet fountains that we love. I'm equally pleased with the E25. I have a house full of rescue cats, so keeping up with hair, litter, and everyday dirt is a constant job and the machine performs well for that. Setup was easy, and it mapped the whole area accurately on the first go which I appreciate because I live in a century-old house where the floors aren't necessarily level and right angles can sometimes be more of a suggestion than a reality, so I've had other robot items struggle with that. It runs relatively quietly and quickly, cleans right up to the edges, and does a good job avoiding furniture and other obstacles rather than repeatedly ramming into things. I have mostly hardwood and vinyl flooring with one small area rug under a table, and it cleans all of those surfaces very well. I also had an excellent experience with eufy's customer service. My first machine unfortunately had a defect where it behaved as if it were emptying normally but was not depositing anything. After several runs, it had accumulated so much dust and dirt internally that it started leaving it back all around the house. Eufy addressed the problem immediately and sent me a replacement without any hassle. The replacement has worked perfectly. My one significant complaint is the cleaning solution. Initially, mine wasn't dispensing the solution at all, and I eventually had to make a tiny vent hole at the top of the cartridge to get it flowing properly. Once I solved that problem, I discovered that I simply don't like the cleaning formula itself and seems to leave a slightly waxy residue on all my floors. At this point, I'd almost rather mop with plain water than use a solution which leaves a residue I don't like. The price of the replacement cartridges doesn't bother me, one cartridge lasts a long time so I think the cost is reasonable. What bothers me is being locked into a single formula with no alternatives, and I actually didn't realize that was going to be the case when I first considered purchasing the machine. I'd love to have the option of different eufy cleaning solutions or provide a supported option for using another product without me having to hunt down workarounds on my own (thank you, YouTube). Aside from the cleaning solution, the E25 does an excellent job keeping up with a busy multi-cat household and has become something I rely on every day. Combined with the excellent customer service I received when my original unit had a problem, I've been overall pleased with it.
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Reviewed in the United States on September 10, 2026 by wetarugula
Size: E25 Black
Bought this on Prime day. We owned a vacuum only version and were very pleased with it so thought we'd upgrade to a mop combo. Unfortunately, we were not impressed with it at all. It would get stuck on something almost every time it would clean and it kept having issues with the mop roller. I had reached out to customer service, which you can do right in the app, and they would very quickly respond to me with recommendations to resolve the issues. We did that a few times with no success. Constantly having issues with the mop roller. So about the third time I contacted customer service, they said that they apologize that I am continuing to have issues and that they are sending me a BRAND NEW unit and will be emailing me a pre-paid return label to send my unit back.... Wait, What??? I was completely anticipating that they were going to want me to send mine back to them, at my expense, and they will see if they can repair it. I never, never, imagined that they would offer, well not offer... Tell me, that this is what they are doing for me. Absolutely blown away. That kind of customer service does not exist these days. You want to know how to earn a customer for life, that's how. Even if the new one didn't work, I would still be more than pleased with these guys. All that being said, let me actually tell you about my new, and working unit. Scanned and mapped the house quickly. Had it mop/vac the kitchen. It was just ok. Then I remembered that there are some other settings in the app. Dig through the app and find the following option. These are not on by default. It probably uses more battery life, but it does makes a huge difference: - AI.See Obstacle Avoidance, with this turned on, the unit has not gotten stuck once. And I'm talking about large octopusđ dog toys left out. That is a robot's worst nightmare. - Dirt Inspection and Dirty Spot Cleaning. With those turned on I have noticed a big difference. It seams to find and pick up everything - I have our scheduled to run twice a week while we're at work and I have it do two cycles. With dog hair, it's not going to get everything on the first cycle. Some dog hair will be blown around from the first vacuuming. The second cycle seems to take care of the leftovers. Both of the cycles perform Vac/Mop, Deep clean, High water level, and Max suction. This takes a few hours to do since it will need to go home and reset and charge up between cycles. But we're not home so we don't mind. It's just nice coming home to a clean house. We have tried running the cycle at night as well and it is definitely doable and quite enough with the bedroom door closed. And I'm a light sleeper. Pro-Tip, If you do that, make sure you tell it not to clean your bedroom or it will try to Kool-Aid Man its way through your door at 1am. That's Fun. In conclusion, We are very pleased with this robot, and absolutely blown away by the customer service. I have friends that use some of their other products and they are very pleased with them as well. Like I said, I am now a customer for life and will definitely be looking into their other products. Good luck if you do purchase one of these and I hope that have you have as good of an experience as we did and still do. Thank you eufy for the fantastic customer service experience and for the great product.
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Reviewed in the United States on July 24, 2026 by Casey Moore
Size: 11S
Background: I have a shedding dog, so I bought this in hopes that by running it every-day, it would pick up on some of the dog hair on the floor. What I like: -VERY easy to use. -easy to follow instructions -has a sticker on the bottom so if it ever stops and beeps, you can flip it over and it says exactly what the beeps mean (one beep means one thing, two beeps means another--which is SUPER helpful!). -color on top clearly shows what mode it is in (blue-ready to go, orange-needs to charge, red-problem to fix-such as emptying the tray). -very quiet. I can work on stuff with it in the room and it does not bother me at all (my dog also does not mind it). -works great on white carpet and easily transitions from my living room to dining room (which has a slight bump). -when its low on battery, it does not die where it is at, it just turns off the vacuum then finds the home doc and charges itself. -just works really well. I run it everyday and I am impressed by how much stuff it gets (especially when it goes under things such as the couch). -if it gets caught on a cord, it usually takes 5-10 seconds but then it stops the suctioning and moves away (releasing the cord or other item). However if you have a small cord you should put it up (and you should regardless, I just noticed it doing this a few times and thought it was neat, but I do try to pick up all cords). What could be improved: -nothing really in particular to this. -It does not work well on anything black, but this is true for all robot vacuums. It sometimes gets stuck when it goes on the black carpet we have with the black chairs (I suspect because it can not detect them), but this has not happened often. My dog has a black mat for her food and water and it always bumps into it and spills the water, but again, this would occur with any robot vacuum. -Also, make sure the doc is against a wall because otherwise it will move and never charge (self explanatory, but I did not do the first time and it kept trying to doc and was just pushing the doc around the floor). -Finally, you do have to dump out the vacuum particles almost every time you run it (if you do a full circle/battery cycle). It is really easy to dump and beeps when it needs to be emptied. Again, nothing really negative, just something to note. Overall, I really like this! It does a nice job cleaning up the dog hair and other things that get on my floor and saves me a lot of time not vacuuming daily. If you have a dog, I would watch them with this first before you use it. My dog was initially scared of it but sniffed it's "butt" and now they are cool and she does not mind it at all. Pleased with this product and would recommend! :) **UPDATE** On another note, Eufy has amazing customer service! I received an email from them addressing each of my "what could be improved" components with more information on the product. Very impressed.
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Reviewed in the United States on August 5, 2018 by CF
Size: E25 Black
This is my first robot vacuum/mop that self empties. My first robot vacuum was an iRobot from 2016. Never bought another until now. WOW has the mapping technology gotten so much better and you can edit the map on the app if you want. Havenât needed to yet though. It really does send itself home to empty and clean its mop roller and then continues to clean. My house is smaller, 1500 sq ft, and it can do it on one charge. Itâs pretty quiet while cleaning. When it cleans itself at the station itâs a little loud but it only lasts a few second so I donât care at all. I have a dog and cat that shed a lot so Iâll see how it holds up and update my review if it gets significantly worse. Also! I canât believe how many replaceable items you can easily buy! I love how serviceable this thing is. The app has a schedule for when to replace everything as well. Very cool device. So happy it will be picking up pet hair every day before I get home.
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Reviewed in the United States on July 28, 2026 by Kat
Size: 11S
I called Amazon again today. Explained the situation and that no one from Amazon or Eufy had returned my calls as they promised. Also after replacing the battery at my own expense it ran 90 minutes again but got stuck everywhere, made this weird ratcheting type noise every time it changed surfaces and finally today just beeped at me twice and died. Supposedly that indicates a seized brush but they all spin freely. This time I just flat out asked them to look at my Amazon account and replace it, as I'm a very good customer. New one will be here tomorrow. I'll do a separate review on that one as it took me forever to find this one again. I'll also let you know if it's a refurbished unit or not. Well wouldn't you know it. I leave a nice review and a few days later, Murphy's law rears it's ugly head. Device is 3 months old a couple weeks out of the exchange warranty and the battery is shot. Runs 5 or 10 minutes on a full charge. Called Amazon to see if since I am a really long standing customer if they'd help me out. Nope but we'll call Eufy support on your behalf and they will call you. We will also call you to follow up. I've been a customer service manager a lot of years and this is where employees can kill you. This Amazon person made me multiple promises. It's been a week no call from Eufy, no call from Amazon. You just turned 4 stars into 1 and if this is all the longer the batter lasts don't bother because the replacements are $25 to $30 bucks depending on the brand. I'm not spending a hundred bucks a year on batteries and this thing should be under warranty. After 3 days I ordered a new battery and Rosie is running again but I'm no longer pleased and the next time I'll buy another brand. If if this battery doesn't last the whole thing goes in the trash and I buy something else. I run this every day maybe the batteries won't take that I don't know. But if you're going to run it every day buy something else. This didn't last long enough at all. I wanted to wait a while to be sure I had a good sampling and could post a fair and useful review. It's been 90 days now. We have two large (bigger than standard) labradoodle puppies. 85 and 50 pounds and they're 1st generation so they shed a lot. They also, being puppies, have tore the yard up so it is basically a mud pit and they wrestle, run, and fight constantly. They put a lot of dirt and hair on the floors and in the air. We run "Rosie" every day. Yes my wife named it. It does an amazing job on our hardwood floors and throw rugs. It gets all the hair and an incredible amount of dust and dirt. What I mean by that is we can run our Dyson or the Shark Pet vacuum and then run Rosie and the chamber will be full of dust and dirt when she's done. It's almost disconcerting to know our very expensive upright vacuums leave so much behind. It also has the unadvertised ability to buff our hardwood floors. They shine when she's done and the beater brush is showing no signs of damaging the finish on our floors. I would disagree with some of the reviews and even the manufacturers assertion that it doesn't work well on dark floors. Our hardwood floors are a dark reddish brown. The device works great on them and as I said when it's finished they shine. We have agreed we will never be without one and love this device. It does everything it has been advertised to do and more. Also it is set to automatic power and runs longer than the advertised time on a full charge. We get about 2 hours and 15 minutes. We've put down an additional 6 throw rugs for the rainy snow season in the path where the dogs run when they come in and the time has dropped to around 90 to 100 minutes. Still long enough to cover everything well and more than once. It does keep going until it needs a charge it doesn't just run and go back to the dock. I've noticed in the open areas like our living room it might hit that 2 or even 3 times. The floors are like glass after that. Now for the negatives, and these are not deal breakers I'm just being fair. The dirt and dust I referred to is new to us. we recently moved from Illinois to Ohio. In Illinois the dirt is black. Here it is red or a very light brown. The vacuum gets externally dirty. It gets covered with dust/dirt and does not look good. The device is black and the dust is light colored and is readily apparent. I don't want to put it away all the time or for company so thats a problem for me and more cleaning which is not advertised so I'm mentioning it. Secondly it needs to be emptied every use or every other use. They are all like that except some of the super expensive robot vacuums so I wouldn't mention it except for my third negative. It is hard to clean from a mess standpoint. Not so much with the pet hair but with the dust. When you dump it the dust goes everywhere. Unless you have an empty trash can so you can get it way down inside when you're done the garbage can lid and sometimes the floor around the garbage can is clearly dusty from emptying the vacuum. The filters need to be removed at least every other running and they are also a big dusty mess. I also don't believe they will last as long as advertised. I have an air compressor in the garage and a hand held electric air compressor and use those to clean the filter. The foam piece I rinse in the sink. I don't think that someone without access to those tools is going to get the life out of the filters thats advertised. The device comes with a set of replacement filters and the rotating brushes. Not the beater bush though. Our unit is 3 months old. I had to replace the filters at about 40 days and tried to make them last a little longer this time but it hasn't worked out. The outside of the device is filthy. I believe this is due to the filters. The brushes have lasted longer than the suggested replacement time. They are 90 days old and still look like new. Last and has been a rare negative. The device will get stuck under things. Once I learned what the obstacles were in our home it was easy to fix. Some areas I blocked with rolled up moving blankets. I pull the chairs out from under the kitchen table to allow room for it to maneuver. If I don't it gets under there and spends way too much time cleaning and trying to get out. I'd rather it spend less time under there so it can do the whole cleaning area and have power left to do it again. I had the problem spots corrected and figured out within the first 30 days. I've read some units have a tape or something the vacuum will sense and avoid. I wish this unit had that but then again at this price point that is probably an unfair expectation. So those are the pro's and con's we've encountered. The con's are all minor irritants and not a reason not to buy the device as all of these devices are prone to these issues except one or two of the very very expensive units. To repeat what I said earlier this device has worked out so well we have decided that we will never be without one and that when the time comes to replace her we will not feel bad about spending the money for a high dollar unit as it is worth it. Time is worth more to us than money and this thing saves us a great deal of time. It does great job, has done no damage to anything, and if it weren't for the clean up issues would be a five star review. I hope this helps someone make an informed decision and I hope you buy one. It's an amazing little machine, stands up to all the reviews, and truly is the best bang for your buck in robot vacuums.
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Reviewed in the United States on January 1, 2020 by itsmeray
Size: 11S
At first, I loved this little thing, and like many named it (Gary). It was impressive how every day it had a tray with a bunch of dust and dog hair in it. In my experience with vacuums and electronics, your product will last much longer if you take good care of it. Before going to bed, I "Gary proof" the house, picking up any random charging cables, socks, etc, and putting the dogs up so they don't have an accident streaked all over the house. I run it early morning at 2am. I empty the tray every morning, which takes less than a minute. Every week or so, usually monday morning, I spend less than 5 minutes to take the side brushes and roller off, and remove any hair/strings. This is probably much more frequently than you HAVE to do it, but with my experience in maintenance, I prefer to do it more often and regularly. He's a dumb vacuum, and occasionally gets stuck in weird places, or will grab a low hanging wire and get caught up, but it's a good thing he's dumb. We don't have true AI, so spending a ton on special sensors and algorithms to pretend that a smarter vacuum has been created, is just a waste of money. When looking at reviews for all the major robovac brands, they all get stuck occasionally and have issues. I don't care that Gary sometimes gets stuck, because it doesn't happen too frequently. A dumb robovac that runs regularly and has a decent battery life will make for a much cleaner home, and with much less effort, than vacuuming on my own. Will it sometimes miss a spot? Sure, but it eventually gets to it. Are there spots it can't get to? Yes, but those are spots that I'd have to get the hose and attachments out for anyways. Up to this point, I'd give this vacuum 5 stars. It's effective, and at a much more reasonable price than the competition. It does everything I need, and doesn't have a lot of extra crap thrown in there. So, why 3 stars then? It's not durable. There is something wrong in the design of the roller brush, or the containment of the roller brush, and it starts making a loud vibrating noise after a few months. I purchased it in May of 2018, and by August it was ridiculously loud. After a bunch of minor tests, that were already answered and then ignored in my initial email, and video I provided of how loud it was, they agreed it was faulty. Anker/Eufy sent me a replacement, after I sent mine back. They let me keep the extra accessories, such as the spare side brushes, the hair removal tool, and even the charging dock, and sent me what appeared to be a brand new robovac, packaging and accessories just like it ships from Amazon. It's now February, and the robovac is making the same loud noise again. I've done some extra troubleshooting on my own, and narrowed it down to the brush, or brush holder. As it's spinning, it's vibrating. All of the contact points are plastic. If I take the brush out, it stops vibrating. I put some thin foam tape between the enclosure of the brush and the plastic casing that holds it in, to see if the brush was causing it to vibrate. That didn't stop the sound. It's like the brush is bouncing around in it's housing. It looks like the spinning brush wears away at the casing that holds it in place. I don't see a way to repair it on my own, or to prevent it from happening again. We'll see how Anker handles the issue the second time. I'm not looking forward to dealing with it again, and I'm hesitant to recommend this to anyone else. It's important to note that I work from home, so running it during the day isn't conducive to me working. When it's working properly, it's quiet enough to run at night and not be a bother. It will randomly bump into a door sometimes, so if you're a light sleeper, it may be a problem, but for our family it's not an issue. It's only after it degrades and start making loud noises that it's an issue. If you have an empty house during the day, and it wouldn't matter if it's extra loud when it runs, then it would work perfectly fine. Edit:3/11/19 After some confusing back and forth with Eufy Support, they've replaced my 11S with a 30C and even through in some boundary strips. Initially they just wanted to replace it completely, but I was concerned that it would just break again, this time out of warranty. They offered to upgrade to the 30. After I sent it, another support rep reached out saying they should have troubleshot the robovac more, and not to send it in as they had some other tests to do and if that didn't fix it, they could fix the roller. I let them know I already sent it. I asked if they could send me a 30C so I'd get wifi as well, and I'd pay the difference. They said they couldn't ship the 30C because Amazon owned it. While waiting for my robovac to get to them, the 35C came out, and it's listed for sale from their website. I asked if that could be sent instead, and again I'd pay the difference. They said they couldn't, but they'd ship an extra boundary set for the confusion earlier. I thought they said they'd send the 30C, not the 30, so responded that would be good. They cleared it up saying they could send the 30 with an extra boundary strip or the 30C without it. I chose 30C without. They decided to send the 30C and the extra boundary strip! Way over the top support, trying to make me happy. I wasn't upset, or being a jerk about it, they were just extremely accommodating. Based on the great customer support (minus minor confusions, some on my part) I'm bumping it up to a 5 star. They really stand behind their products. I also think any future issues that may pop up can be alleviated with troubleshooting the roller brush, which should be replaced occasionally anyways.
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Reviewed in the United States on February 17, 2019 by Eric Jones