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NordicTrack RW Rower
NordicTrack RW Rower
NordicTrack RW Rower
NordicTrack RW Rower
NordicTrack RW Rower
NordicTrack RW Rower

NordicTrack RW Rower

NordicTrack RW Rower
NordicTrack RW Rower
NordicTrack RW Rower
NordicTrack RW Rower
NordicTrack RW Rower
NordicTrack RW Rower
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Features

  • Interactive personal training at home powered by iFit; 1 year iFit membership included with your rower; Gain access to on demand, interactive trainer led global and studio workout programs ($396 value)
  • 22 inches HD smart touchscreen display, adjustable console angle, and an ergonomic molded seat for a comfortable, immersive workout
  • 26 coach controlled resistance levels match trainer recommendations and mimic real life water resistance; Rower workouts are personalized to your fitness level and goals
  • SMR Silent Magnetic Resistance and an inertia enhanced flywheel deliver quiet, energy efficient workouts from the comfort of home
  • An innovative SpaceSaver design allows your rower to fold up after your workout for compact, simple storage; Front mounted transport wheels make it easy to move your rower from room to room

Description

Stream high-energy studio rowing classes with personal trainers in a motivating and empowering atmosphere any time you want. Experience global sights as our coaches digitally adjust your resistance LIVE to match theirs for the best workout of your life. Move off your rower and participate in cross-training workouts designed to tone and move muscles across your entire body. Go beyond traditional workout stats and use your watts readout and distance covered to discover more about your workout and keep track of your progress. Our on-demand workouts feature LIVE InteractionsTM where our elite iFit trainers auto-adjust your digital resistance for a great workout. Never be bored again with a variety of workout experiences. With studio sessions to global workouts and even cross-training options like yoga and full-body sculpting, our elite iFit coaches provide limitless variety. Experience a smooth, quiet workout with resistance that’s controlled by your iFit personal trainer and increase the intensity and build strength with the manual air resistance. Our oversized, pivoting pedals with quick-release, adjustable foot straps will provide confidence and comfort through your fast-paced, trainer-led rowing workouts. With our innovative, folding design, the RW900 not only provides a powerful workout but also a compact home storage solution complete with front-mounted transport wheels.


Product Dimensions: 86.5 x 22 x 50.4 inches


Shipping Weight: 130.6 pounds


ASIN: B07T9GS1ZL


Item model number: Nordic Track RW900 Rower


Customer Reviews: 4.1 out of 5 stars270 customer ratings


Amazon Best Sellers Rank: #200,304 in Sports & Outdoors (See Top 100 in Sports & Outdoors) #92 in Rowing Machines


Shipping

This product includes free shipping to all US addresses.


Delivery

Unless otherwise stated above, most products arrive within 2-3 business days. Larger items may take 6-9 business days. Tracking information will be automatically provided as soon as your order ships.


View our full shipping policy here.

Returns

This product can be returned within 30 days of delivery for a full refund. Please visit our returns center to begin a return.

View our full returns policy here.

Features

  • Interactive personal training at home powered by iFit; 1 year iFit membership included with your rower; Gain access to on demand, interactive trainer led global and studio workout programs ($396 value)
  • 22 inches HD smart touchscreen display, adjustable console angle, and an ergonomic molded seat for a comfortable, immersive workout
  • 26 coach controlled resistance levels match trainer recommendations and mimic real life water resistance; Rower workouts are personalized to your fitness level and goals
  • SMR Silent Magnetic Resistance and an inertia enhanced flywheel deliver quiet, energy efficient workouts from the comfort of home
  • An innovative SpaceSaver design allows your rower to fold up after your workout for compact, simple storage; Front mounted transport wheels make it easy to move your rower from room to room

Description

Stream high-energy studio rowing classes with personal trainers in a motivating and empowering atmosphere any time you want. Experience global sights as our coaches digitally adjust your resistance LIVE to match theirs for the best workout of your life. Move off your rower and participate in cross-training workouts designed to tone and move muscles across your entire body. Go beyond traditional workout stats and use your watts readout and distance covered to discover more about your workout and keep track of your progress. Our on-demand workouts feature LIVE InteractionsTM where our elite iFit trainers auto-adjust your digital resistance for a great workout. Never be bored again with a variety of workout experiences. With studio sessions to global workouts and even cross-training options like yoga and full-body sculpting, our elite iFit coaches provide limitless variety. Experience a smooth, quiet workout with resistance that’s controlled by your iFit personal trainer and increase the intensity and build strength with the manual air resistance. Our oversized, pivoting pedals with quick-release, adjustable foot straps will provide confidence and comfort through your fast-paced, trainer-led rowing workouts. With our innovative, folding design, the RW900 not only provides a powerful workout but also a compact home storage solution complete with front-mounted transport wheels.


Product Dimensions: 86.5 x 22 x 50.4 inches


Shipping Weight: 130.6 pounds


ASIN: B07T9GS1ZL


Item model number: Nordic Track RW900 Rower


Customer Reviews: 4.1 out of 5 stars270 customer ratings


Amazon Best Sellers Rank: #200,304 in Sports & Outdoors (See Top 100 in Sports & Outdoors) #92 in Rowing Machines


Shipping

This product includes free shipping to all US addresses.


Delivery

Unless otherwise stated above, most products arrive within 2-3 business days. Larger items may take 6-9 business days. Tracking information will be automatically provided as soon as your order ships.


View our full shipping policy here.

Returns

This product can be returned within 30 days of delivery for a full refund. Please visit our returns center to begin a return.

View our full returns policy here.

Features

  • Interactive personal training at home powered by iFit; 1 year iFit membership included with your rower; Gain access to on demand, interactive trainer led global and studio workout programs ($396 value)
  • 22 inches HD smart touchscreen display, adjustable console angle, and an ergonomic molded seat for a comfortable, immersive workout
  • 26 coach controlled resistance levels match trainer recommendations and mimic real life water resistance; Rower workouts are personalized to your fitness level and goals
  • SMR Silent Magnetic Resistance and an inertia enhanced flywheel deliver quiet, energy efficient workouts from the comfort of home
  • An innovative SpaceSaver design allows your rower to fold up after your workout for compact, simple storage; Front mounted transport wheels make it easy to move your rower from room to room

Description

Stream high-energy studio rowing classes with personal trainers in a motivating and empowering atmosphere any time you want. Experience global sights as our coaches digitally adjust your resistance LIVE to match theirs for the best workout of your life. Move off your rower and participate in cross-training workouts designed to tone and move muscles across your entire body. Go beyond traditional workout stats and use your watts readout and distance covered to discover more about your workout and keep track of your progress. Our on-demand workouts feature LIVE InteractionsTM where our elite iFit trainers auto-adjust your digital resistance for a great workout. Never be bored again with a variety of workout experiences. With studio sessions to global workouts and even cross-training options like yoga and full-body sculpting, our elite iFit coaches provide limitless variety. Experience a smooth, quiet workout with resistance that’s controlled by your iFit personal trainer and increase the intensity and build strength with the manual air resistance. Our oversized, pivoting pedals with quick-release, adjustable foot straps will provide confidence and comfort through your fast-paced, trainer-led rowing workouts. With our innovative, folding design, the RW900 not only provides a powerful workout but also a compact home storage solution complete with front-mounted transport wheels.


Product Dimensions: 86.5 x 22 x 50.4 inches


Shipping Weight: 130.6 pounds


ASIN: B07T9GS1ZL


Item model number: Nordic Track RW900 Rower


Customer Reviews: 4.1 out of 5 stars270 customer ratings


Amazon Best Sellers Rank: #200,304 in Sports & Outdoors (See Top 100 in Sports & Outdoors) #92 in Rowing Machines


abunda_amazon_reviews *Updated review after a few months* I finally got issues worked out with iFit subscription. Bottom line is that Nordictrak did not include my subscription in the box, and there was a lot of miscommunication and people tripping over each other on the customer service side to get it straightened out. I was quite unhappy with my first two weeks having the rower. Now that the subscription issue us solved and I've had a few dozen workouts on the machine, I'm adding a star (moved from 3 to 4 stars) and giving more detail. What's been good: The workouts with iFit are outstanding. I have loved rowing the rivers of the world with olympians and champions. The coach has a helmet camera on, and they talk you through the entire routine as they row through beautiful settings. I absolutely love these challenging but scenic rowing experiences. The coaches give good instruction, and I'm always clear on what I'm supposed to be doing at any given time. The studio sessions are also very good. I like the coaches and the fun atmosphere when I want a change of pace from the river-based scenic routes. Overall the iFit courses and library are really good, I like the variety of workouts and trainers, and I'm excited to see them continue adding more content for self-guided workout schedules. I would like to see iFit add more structure to their programs...as in create automatic playlists and calendars based on goals (for example, 90 day programs for weight loss, competititon training, cardio, etc. based on goals). Right now you have to choose your own workout and schedule, so I'm not sure if I'm doing the right types of workouts at the right intervals to accomplish my goals. The cons: Unit does occasionally freeze and needs a hard reset (unplug, plug back in). Startup time is pretty slow, so I usually plug in the machine and go fill up my water bottle, do some stretches, then come back to the machine to get started. Everything else is listed in my original review. Original Review: Got my RW900 over the weekend, and first impressions are mixed. Let's start with the positives: +Rower has a very solid build quality +Setup was very easy (I bought from Amazon so I could skip the mandatory $250 "White Glove setup" scam from Nodictrack's website. If you are able-bodied enough to use a rower, you should have not trouble putting this together DIY. +Rowing was very enjoyable, I like the fan control handle and the overall feel of the machine. +As a rowing machine on it's own, this is a great piece of equipment. It's everything else (you know, attention to details) that is making me strongly consider sending this thing back. -First frustration, the Amazon description says "1 year free iFit". There is no promo code or instructions on how to redeem the free year. On one of their brochures in the box, it tells you to visit ifit.com/activate, which I did. It said everything was set up activated, but I'm still locked out. If you don't plan to have iFit, DO NOT buy this machine. Nearly everything on the rower's interactive screen is locked out if you use the free subscription. I really wanted to use this rower in a guided training session, but since nothing is working I will probably end up spending an hour on the phone with customer service. There should be VERY clear instructions in the packaging that tell me what website to visit to activate my iFit account, what activation code to use (the machine asks you for an activation code during initial setup...which of course I didn't have!), and how long it will take before my free 1-year subscription becomes active. -Next complaint, customer service is only M-F during regular working hours. Very unhelpful when I also work those hours and don't have extra time to spend on the phone getting things fixed. -There is no on/off switch or auto-shutoff feature. I waited for the machine to turn off, and after several hours and it was still running, I went back to my owner's manual that says to turn off the machine, you have to unplug it. WHAT!?! It's irritating enough that the boot up time on this machine is 3-5 minutes (if you don't count the two times it's frozen up on me already), but to have to go through the boot up procedure by plugging in the machine every time I want to use it is very poor design thinking. -The touch screen is huge, which I love, but the bezels on it are also huge (see photos, the black outer border is about 1.5" thick all the way around). It looks like they stuck a small TV from 2009 on the end of this thing. The image quality is acceptable, but the touchscreen is frustratingly slow compared to my other smart devices at home. -The "row your boat through cool locations" feature is really lame. I was thinking I would be able to casually row through an iconic canal or lake while the video slowly rolled forward to match my speed and the sound of waves rolling and birds chirping overhead played through the speakers. Instead, NordicTrack has ripped off still images from Google Maps that just reload every few seconds (think about Google street view when you click to move to the next still image). With all the money I'm spending on a rower, you would think they could afford to send someone to these locations with a GoPro to get some real footage. -The beeps and tones the machine makes while interacting sound more like error noises. They need to improve the sounds the machine makes when acknowledging things like startup, volume up, volume down, etc. -The overall firmware of the system feels clunky and underwhelming. The design/ UI isn't bad, but the experience/ UX is bad. It's based on Android software (way to save money, NordicTrack!), and the menus are very thin and unhelpful. The look and feel is attractive, but nothing makes much sense where it is placed in the menu screens. For example, when you complete a workout, there is one giant button that says "Save Workout" and a tiny button on the other side of the screen that says "delete workout". It took me a while to figure out that "Save" meant "Log" my workout, as in "yes, please keep track of my progress". Also, since my iFit membership is in limbo, virtually everything I try to do on the screen is a deadend to "subscribe now!" Overall I am beyond frustrated at my experience and am contemplating sending the machine back. With the rower, tax, and protection plan is this purchase as almost $1800. I'm happy with the machine, but extremely disappointed with the service, software, and design thinking from everything else. Hopefully I will get a chance to revise my review to be more positive once NordicTrack makes some software updates and I get a chance to talk to customer service.;;Reviewed in the United States on October 20, 2019;;4.0 out of 5 stars;;First Impressions...Not Good, Second Impressions...Better;;D. Allen;;;Update: Processed the item for a return to amazon after only 3 weeks. One of the main reasons I purchased this was for the massive interactive display. Unfortunately, this screen is the only source of information for your workouts (distance/time) even when not using it for a guided training session. After about 6 uses, the screen would intermittently not capture data from the rower. In other words, I would be rowing - but the distance would not increase or change. Additionally, the rower was continually dropping connection from my network (wireless hub in same room, 15' away, direct line-of-sight.) . This made loading any workout videos or training sessions nearly impossible. Finally, the unit alerted that it required a software update, but upon continuing, the unit became stuck in a constant state of failed-updating. Even when the power was cycled, the unit would return to the failed-update screen. Upon contact with NordicTrack, they directed me to their tech support section - which was less than effective and extremely frustrating to interact with. I quickly decided to return the unit given the problems I had experienced in a short period of owning it. Oh, thats another thing... returning this thing is sort of a pain. I didn't keep the box it came in, so I contacted my local UPS store and talked it through with them. I eventually lugged this thing to them and had to pay $50 for them to construct a box that could package this thing for shipment. It was sort of a puzzle trying to get UPS to accept this, as it is near the max-size they can accept before it's considered freight. I think this unit has massive potential, but the control hub (a.k.a. screen) needs some overhaul and improvements. My original review from the first week of use is below: Original Comment: Great machine, great build quality, and definitely fun to use! -1 Star, because I feel like the massive display screen should have more functionality, a dedicated power switch, and Bluetooth capability.;;Reviewed in the United States on August 6, 2019;;2.0 out of 5 stars;;**Updated - Returned Rower to Amazon;;Amazon Customer;;;Terrible...don’t do it!! Showed up broken (digital panel not synced with rowing mechanism). Spent two hours with Nordic tech support who had me dismantle casing (“standard practice” they told me) to reset the sensor, and that didn’t work either. Also, if you pay Amazon to set it up, they will tell you that setting up the panel is “your job.” Overall, terrible product and terrible service. Don’t do it!!!;;Reviewed in the United States on October 4, 2019;;1.0 out of 5 stars;;Terrible product complimented by terrible service;;Philip Archer;;;No membership card included. Called Norditrack three times to get the code, guess what, they hung up on me every time. It is a great product, but you need to pay 400 bucks for the annual membership.;;Reviewed in the United States on December 13, 2019;;1.0 out of 5 stars;;No membership included;;Lucas

Shipping

This product includes free shipping to all US addresses.


Delivery

Orders placed now will arrive in 6-9 business days. Tracking information will be automatically provided as soon as your order ships.


View our full shipping policy here.

Returns

This product can be returned within 30 days of delivery for a full refund. Please visit our returns center to begin a return.

View our full returns policy here.

Top Amazon Reviews


4.0 out of 5 stars
By D. Allen - Reviewed in the United States on October 20, 2019
First Impressions...Not Good, Second Impressions...Better
*Updated review after a few months* I finally got issues worked out with iFit subscription. Bottom line is that Nordictrak did not include my subscription in the box, and there was a lot of miscommunication and people tripping over each other on the customer service side to get it straightened out. I was quite unhappy with my first two weeks having the rower. Now that the subscription issue us solved and I've had a few dozen workouts on the machine, I'm adding a star (moved from 3 to 4 stars) and giving more detail. What's been good: The workouts with iFit are outstanding. I have loved rowing the rivers of the world with olympians and champions. The coach has a helmet camera on, and they talk you through the entire routine as they row through beautiful settings. I absolutely love these challenging but scenic rowing experiences. The coaches give good instruction, and I'm always clear on what I'm supposed to be doing at any given time. The studio sessions are also very good. I like the coaches and the fun atmosphere when I want a change of pace from the river-based scenic routes. Overall the iFit courses and library are really good, I like the variety of workouts and trainers, and I'm excited to see them continue adding more content for self-guided workout schedules. I would like to see iFit add more structure to their programs...as in create automatic playlists and calendars based on goals (for example, 90 day programs for weight loss, competititon training, cardio, etc. based on goals). Right now you have to choose your own workout and schedule, so I'm not sure if I'm doing the right types of workouts at the right intervals to accomplish my goals. The cons: Unit does occasionally freeze and needs a hard reset (unplug, plug back in). Startup time is pretty slow, so I usually plug in the machine and go fill up my water bottle, do some stretches, then come back to the machine to get started. Everything else is listed in my original review. Original Review: Got my RW900 over the weekend, and first impressions are mixed. Let's start with the positives: +Rower has a very solid build quality +Setup was very easy (I bought from Amazon so I could skip the mandatory $250 "White Glove setup" scam from Nodictrack's website. If you are able-bodied enough to use a rower, you should have not trouble putting this together DIY. +Rowing was very enjoyable, I like the fan control handle and the overall feel of the machine. +As a rowing machine on it's own, this is a great piece of equipment. It's everything else (you know, attention to details) that is making me strongly consider sending this thing back. -First frustration, the Amazon description says "1 year free iFit". There is no promo code or instructions on how to redeem the free year. On one of their brochures in the box, it tells you to visit ifit.com/activate, which I did. It said everything was set up activated, but I'm still locked out. If you don't plan to have iFit, DO NOT buy this machine. Nearly everything on the rower's interactive screen is locked out if you use the free subscription. I really wanted to use this rower in a guided training session, but since nothing is working I will probably end up spending an hour on the phone with customer service. There should be VERY clear instructions in the packaging that tell me what website to visit to activate my iFit account, what activation code to use (the machine asks you for an activation code during initial setup...which of course I didn't have!), and how long it will take before my free 1-year subscription becomes active. -Next complaint, customer service is only M-F during regular working hours. Very unhelpful when I also work those hours and don't have extra time to spend on the phone getting things fixed. -There is no on/off switch or auto-shutoff feature. I waited for the machine to turn off, and after several hours and it was still running, I went back to my owner's manual that says to turn off the machine, you have to unplug it. WHAT!?! It's irritating enough that the boot up time on this machine is 3-5 minutes (if you don't count the two times it's frozen up on me already), but to have to go through the boot up procedure by plugging in the machine every time I want to use it is very poor design thinking. -The touch screen is huge, which I love, but the bezels on it are also huge (see photos, the black outer border is about 1.5" thick all the way around). It looks like they stuck a small TV from 2009 on the end of this thing. The image quality is acceptable, but the touchscreen is frustratingly slow compared to my other smart devices at home. -The "row your boat through cool locations" feature is really lame. I was thinking I would be able to casually row through an iconic canal or lake while the video slowly rolled forward to match my speed and the sound of waves rolling and birds chirping overhead played through the speakers. Instead, NordicTrack has ripped off still images from Google Maps that just reload every few seconds (think about Google street view when you click to move to the next still image). With all the money I'm spending on a rower, you would think they could afford to send someone to these locations with a GoPro to get some real footage. -The beeps and tones the machine makes while interacting sound more like error noises. They need to improve the sounds the machine makes when acknowledging things like startup, volume up, volume down, etc. -The overall firmware of the system feels clunky and underwhelming. The design/ UI isn't bad, but the experience/ UX is bad. It's based on Android software (way to save money, NordicTrack!), and the menus are very thin and unhelpful. The look and feel is attractive, but nothing makes much sense where it is placed in the menu screens. For example, when you complete a workout, there is one giant button that says "Save Workout" and a tiny button on the other side of the screen that says "delete workout". It took me a while to figure out that "Save" meant "Log" my workout, as in "yes, please keep track of my progress". Also, since my iFit membership is in limbo, virtually everything I try to do on the screen is a deadend to "subscribe now!" Overall I am beyond frustrated at my experience and am contemplating sending the machine back. With the rower, tax, and protection plan is this purchase as almost $1800. I'm happy with the machine, but extremely disappointed with the service, software, and design thinking from everything else. Hopefully I will get a chance to revise my review to be more positive once NordicTrack makes some software updates and I get a chance to talk to customer service.

2.0 out of 5 stars
By Amazon Customer - Reviewed in the United States on August 6, 2019
**Updated - Returned Rower to Amazon
Update: Processed the item for a return to amazon after only 3 weeks. One of the main reasons I purchased this was for the massive interactive display. Unfortunately, this screen is the only source of information for your workouts (distance/time) even when not using it for a guided training session. After about 6 uses, the screen would intermittently not capture data from the rower. In other words, I would be rowing - but the distance would not increase or change. Additionally, the rower was continually dropping connection from my network (wireless hub in same room, 15' away, direct line-of-sight.) . This made loading any workout videos or training sessions nearly impossible. Finally, the unit alerted that it required a software update, but upon continuing, the unit became stuck in a constant state of failed-updating. Even when the power was cycled, the unit would return to the failed-update screen. Upon contact with NordicTrack, they directed me to their tech support section - which was less than effective and extremely frustrating to interact with. I quickly decided to return the unit given the problems I had experienced in a short period of owning it. Oh, thats another thing... returning this thing is sort of a pain. I didn't keep the box it came in, so I contacted my local UPS store and talked it through with them. I eventually lugged this thing to them and had to pay $50 for them to construct a box that could package this thing for shipment. It was sort of a puzzle trying to get UPS to accept this, as it is near the max-size they can accept before it's considered freight. I think this unit has massive potential, but the control hub (a.k.a. screen) needs some overhaul and improvements. My original review from the first week of use is below: Original Comment: Great machine, great build quality, and definitely fun to use! -1 Star, because I feel like the massive display screen should have more functionality, a dedicated power switch, and Bluetooth capability.

1.0 out of 5 stars
By Philip Archer - Reviewed in the United States on October 4, 2019
Terrible product complimented by terrible service
Terrible...don’t do it!! Showed up broken (digital panel not synced with rowing mechanism). Spent two hours with Nordic tech support who had me dismantle casing (“standard practice” they told me) to reset the sensor, and that didn’t work either. Also, if you pay Amazon to set it up, they will tell you that setting up the panel is “your job.” Overall, terrible product and terrible service. Don’t do it!!!

1.0 out of 5 stars
By Lucas - Reviewed in the United States on December 13, 2019
No membership included
No membership card included. Called Norditrack three times to get the code, guess what, they hung up on me every time. It is a great product, but you need to pay 400 bucks for the annual membership.

Recent Reviews


4.0 out of 5 stars
By D. Allen - Reviewed in the United States on October 20, 2019
First Impressions...Not Good, Second Impressions...Better
*Updated review after a few months* I finally got issues worked out with iFit subscription. Bottom line is that Nordictrak did not include my subscription in the box, and there was a lot of miscommunication and people tripping over each other on the customer service side to get it straightened out. I was quite unhappy with my first two weeks having the rower. Now that the subscription issue us solved and I've had a few dozen workouts on the machine, I'm adding a star (moved from 3 to 4 stars) and giving more detail. What's been good: The workouts with iFit are outstanding. I have loved rowing the rivers of the world with olympians and champions. The coach has a helmet camera on, and they talk you through the entire routine as they row through beautiful settings. I absolutely love these challenging but scenic rowing experiences. The coaches give good instruction, and I'm always clear on what I'm supposed to be doing at any given time. The studio sessions are also very good. I like the coaches and the fun atmosphere when I want a change of pace from the river-based scenic routes. Overall the iFit courses and library are really good, I like the variety of workouts and trainers, and I'm excited to see them continue adding more content for self-guided workout schedules. I would like to see iFit add more structure to their programs...as in create automatic playlists and calendars based on goals (for example, 90 day programs for weight loss, competititon training, cardio, etc. based on goals). Right now you have to choose your own workout and schedule, so I'm not sure if I'm doing the right types of workouts at the right intervals to accomplish my goals. The cons: Unit does occasionally freeze and needs a hard reset (unplug, plug back in). Startup time is pretty slow, so I usually plug in the machine and go fill up my water bottle, do some stretches, then come back to the machine to get started. Everything else is listed in my original review. Original Review: Got my RW900 over the weekend, and first impressions are mixed. Let's start with the positives: +Rower has a very solid build quality +Setup was very easy (I bought from Amazon so I could skip the mandatory $250 "White Glove setup" scam from Nodictrack's website. If you are able-bodied enough to use a rower, you should have not trouble putting this together DIY. +Rowing was very enjoyable, I like the fan control handle and the overall feel of the machine. +As a rowing machine on it's own, this is a great piece of equipment. It's everything else (you know, attention to details) that is making me strongly consider sending this thing back. -First frustration, the Amazon description says "1 year free iFit". There is no promo code or instructions on how to redeem the free year. On one of their brochures in the box, it tells you to visit ifit.com/activate, which I did. It said everything was set up activated, but I'm still locked out. If you don't plan to have iFit, DO NOT buy this machine. Nearly everything on the rower's interactive screen is locked out if you use the free subscription. I really wanted to use this rower in a guided training session, but since nothing is working I will probably end up spending an hour on the phone with customer service. There should be VERY clear instructions in the packaging that tell me what website to visit to activate my iFit account, what activation code to use (the machine asks you for an activation code during initial setup...which of course I didn't have!), and how long it will take before my free 1-year subscription becomes active. -Next complaint, customer service is only M-F during regular working hours. Very unhelpful when I also work those hours and don't have extra time to spend on the phone getting things fixed. -There is no on/off switch or auto-shutoff feature. I waited for the machine to turn off, and after several hours and it was still running, I went back to my owner's manual that says to turn off the machine, you have to unplug it. WHAT!?! It's irritating enough that the boot up time on this machine is 3-5 minutes (if you don't count the two times it's frozen up on me already), but to have to go through the boot up procedure by plugging in the machine every time I want to use it is very poor design thinking. -The touch screen is huge, which I love, but the bezels on it are also huge (see photos, the black outer border is about 1.5" thick all the way around). It looks like they stuck a small TV from 2009 on the end of this thing. The image quality is acceptable, but the touchscreen is frustratingly slow compared to my other smart devices at home. -The "row your boat through cool locations" feature is really lame. I was thinking I would be able to casually row through an iconic canal or lake while the video slowly rolled forward to match my speed and the sound of waves rolling and birds chirping overhead played through the speakers. Instead, NordicTrack has ripped off still images from Google Maps that just reload every few seconds (think about Google street view when you click to move to the next still image). With all the money I'm spending on a rower, you would think they could afford to send someone to these locations with a GoPro to get some real footage. -The beeps and tones the machine makes while interacting sound more like error noises. They need to improve the sounds the machine makes when acknowledging things like startup, volume up, volume down, etc. -The overall firmware of the system feels clunky and underwhelming. The design/ UI isn't bad, but the experience/ UX is bad. It's based on Android software (way to save money, NordicTrack!), and the menus are very thin and unhelpful. The look and feel is attractive, but nothing makes much sense where it is placed in the menu screens. For example, when you complete a workout, there is one giant button that says "Save Workout" and a tiny button on the other side of the screen that says "delete workout". It took me a while to figure out that "Save" meant "Log" my workout, as in "yes, please keep track of my progress". Also, since my iFit membership is in limbo, virtually everything I try to do on the screen is a deadend to "subscribe now!" Overall I am beyond frustrated at my experience and am contemplating sending the machine back. With the rower, tax, and protection plan is this purchase as almost $1800. I'm happy with the machine, but extremely disappointed with the service, software, and design thinking from everything else. Hopefully I will get a chance to revise my review to be more positive once NordicTrack makes some software updates and I get a chance to talk to customer service.

2.0 out of 5 stars
By Amazon Customer - Reviewed in the United States on August 6, 2019
**Updated - Returned Rower to Amazon
Update: Processed the item for a return to amazon after only 3 weeks. One of the main reasons I purchased this was for the massive interactive display. Unfortunately, this screen is the only source of information for your workouts (distance/time) even when not using it for a guided training session. After about 6 uses, the screen would intermittently not capture data from the rower. In other words, I would be rowing - but the distance would not increase or change. Additionally, the rower was continually dropping connection from my network (wireless hub in same room, 15' away, direct line-of-sight.) . This made loading any workout videos or training sessions nearly impossible. Finally, the unit alerted that it required a software update, but upon continuing, the unit became stuck in a constant state of failed-updating. Even when the power was cycled, the unit would return to the failed-update screen. Upon contact with NordicTrack, they directed me to their tech support section - which was less than effective and extremely frustrating to interact with. I quickly decided to return the unit given the problems I had experienced in a short period of owning it. Oh, thats another thing... returning this thing is sort of a pain. I didn't keep the box it came in, so I contacted my local UPS store and talked it through with them. I eventually lugged this thing to them and had to pay $50 for them to construct a box that could package this thing for shipment. It was sort of a puzzle trying to get UPS to accept this, as it is near the max-size they can accept before it's considered freight. I think this unit has massive potential, but the control hub (a.k.a. screen) needs some overhaul and improvements. My original review from the first week of use is below: Original Comment: Great machine, great build quality, and definitely fun to use! -1 Star, because I feel like the massive display screen should have more functionality, a dedicated power switch, and Bluetooth capability.

1.0 out of 5 stars
By Philip Archer - Reviewed in the United States on October 4, 2019
Terrible product complimented by terrible service
Terrible...don’t do it!! Showed up broken (digital panel not synced with rowing mechanism). Spent two hours with Nordic tech support who had me dismantle casing (“standard practice” they told me) to reset the sensor, and that didn’t work either. Also, if you pay Amazon to set it up, they will tell you that setting up the panel is “your job.” Overall, terrible product and terrible service. Don’t do it!!!

1.0 out of 5 stars
By Lucas - Reviewed in the United States on December 13, 2019
No membership included
No membership card included. Called Norditrack three times to get the code, guess what, they hung up on me every time. It is a great product, but you need to pay 400 bucks for the annual membership.