Ninja NC501 CREAMi XL Deluxe 11-in-1 Ice Cream and Frozen Treat Maker, with 2 XL Family Size Pint Containers
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Availability:
Only 2 left in stock, order soon!
Arrives
Wednesday, Oct 7
Style: CREAMi Deluxe 11-in-1 w/ 2 Pints (Silver)
Features
- ORIGINAL CREAMi XL DELUXE: The first-generation CREAMi XL Deluxe 11 one-touch programs including ice cream, sorbet, gelato, Italian ice, and frozen yogurt.
- XL CAPACITY: Create family-sized treats with (2) 24 oz. XL Tubs 50% more capacity than the original CREAMi pint.
- DUAL PROCESSING: Turn one frozen base into two separate mix-in flavors in the same tub.
- TOTAL INGREDIENT CONTROL: Dial in low-sugar, protein-packed, dairy-free, and other customized treats.
- EASY TO USE: Just 3 simple steps prepare, freeze, process, and enjoy.
- RE-SPIN FUNCTION: Run a second cycle for a softer, creamier finish.
- COMPATIBILITY: Designed for NC500 and NC600 Series 24 oz. XL Tubs only.
- ADVANCED CREAMIFY TECHNOLOGY: The Dual-Drive Motors apply downward pressure and spin the Deluxe Creamerizer Paddle to transform solid, frozen bases into delicious treats like ice cream, Italian ice, frozen yogurt, and more.
- WHAT'S INCLUDED: Motor Base with Dual-Drive Motors, Deluxe Creamerizer Paddle, (2) 24 oz. CREAMi XL Tubs with Storage Lids, Outer Bowl and Lid to house tub while processing, and Recipe Inspiration Guide
Description
The original Ninja® CREAMi® XL Deluxe transforms frozen bases into smooth ice cream, gelato, sorbet, Italian ice, frozen yogurt, milkshakes, and more — 11 one-touch programs in total. Make it your way with complete ingredient control for protein-packed, low-sugar, and dairy-free treats.
Brand: Ninja
Color: Silver
Capacity: 3 pounds
Special Feature: Dishwasher Safe Parts
Material: Plastic
Brand Name: Ninja
Included Components: (2) 24 oz. CREAMi Deluxe Pints with Storage Lids, Motor Bae with Dual-Drive Motors & Creamify Technology, 30 Recipe Inspiration Guide, Outer Bowl & Lid, Deluxe Creamerizer Paddle
Model Name: Ninja NC501
Model Number: NC501
Recommended Uses For Product: Residential
Unit Count: 2 Count
Warranty Description: 1 Year Limited Warranty
Global Trade Identification Number:
UPC: 622356296304 622356593601
Number of Items: 1
Manufacturer: Ninja
Number of Packs: 2
Item Type Name: CREAMi Deluxe 11-in-1 Ice Cream and Frozen Treat Maker for Ice Cream, Sorbet, Milkshakes, Frozen Drinks & More, 11 One Touch Programs, with (2) XL Family Size Pint Containers, Perfect for Kids, Silver
Part Number: NC501
Capacity: 3 pounds
Item Dimensions L x W x H: 12.01"L x 8.42"W x 16.69"H
Item Weight: 14.4 pounds
Other Special Features of the Product: Dishwasher Safe Parts
Operation Mode: Automatic
Material: Plastic
Product Care Instructions: Dishwasher Safe Parts
Color: Silver
Frequently asked questions
If you place your order now, the estimated arrival date for this product is:
Wednesday, Oct 7
Yes, absolutely! You may return this product for a full refund within 30 days of receiving it.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
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Top Amazon Reviews
Style: CREAMi Deluxe 11-in-1 w/ 2 Pints (Silver)
You read my Headline correctly. This Ninja Creami Deluxe Ice Cream and Frozen Treat Maker is one phenomenal machine. This purchase choice was a difficult one for me to make. I kept hoping for ‘Just-a-Dad to review it but he never did. So I was left on my own without his advice. The reviews were very favorable and 5-star —*****. Professional reviews shopped by Google were also highly favorable. The Ninja Creami Deluxe Ice Cream Maker was either #1 or #2 on every list of ‘The Best Ice Cream Makers for 2024.’ The other #1 or #2 on every list was by Cuisinart. Their 2-qt. Ice Cream Maker was very highly reviewed just like the Creami Deluxe was. So what was the breaking point that made me go for the Creami Deluxe? Pretty easy if you know anything about it. It’s what it did! The Cuisinart made 1/2 gallon or 2 qts. of ice cream at one time. Making a gallon of ice cream by it was easier than the Creami. But since my children and grandchildren and great grandchildren now all live in Europe and no longer in Texas I live alone and have done so since the death of my wife. So, if I wanted to make some ice cream making 2 qts. it seemed too much. And to double batch it would really add inches to the ol’ waistline. And as I am now a septuagenarian who really cares about my waistline anyway! All this said, I guess you can see why I went for the Ninja Creami. It makes so many things other than ice cream, sherbet and frozen yogurt. In addition to ice cream, sherbet and frozen yogurt, it makes lite ice cream, gelato, sorbet, ceramicinnos, frozen drinks, slushis, milkshakes & malts, and Italian ices. Regular ice cream makers simply can’t make these items. Ninja makes several Ninja Creami models but the Deluxe model makes larger batches at a time. The other Creami models each make 16 oz. batches at a time though you can make several 16 oz. batches at one time. The Creami models other than the Ninja Deluxe make ice cream and other treats using what they call PINTS. And they are just that, one-pint containers. So if you make enough custard to fill two or three or more PINTS that is what you make. The Deluxe model uses larger PINTS. These are 24 ounces but are still called PINTS. Two PINTS come with your purchase and you can purchase extra PINTS on Amazon by many manufacturers. There is one particular brand of manufacture that is recommended because of their quality and exacting specifications. You see, the Ninja Creamis (all models) make their ice cream and other treats differently from other ice cream makers. Where the other ice cream makers require that you put your liquid custard into either a frozen bowl/container that has been in the freezer overnight or even longer and then churn the liquid for xx minutes until frozen hard. With the Ninja Creami Deluxe and other models, you fill as many PINTS as you have custard for and then put those custard-filled PINTS into the freezer for a minimum of 24 hours. (Personally I find that an extra eight (8) hours is best.) Then when frozen, you put your PINTS, one by one, into the machine to ‘do its thing’ with the custard. This process turns the frozen custard into a very wonderful rich ice cream that is unbelievably delicious. There is a stainless steel blade that is in the top that is affixed in the top which covers the PINT that drills down through the frozen custard and back up again all the time whipping the custard into a wonderful ice cream. What I particularly like about this system is that you can make several different flavors with one large batch of custard. For most ice cream custards, I start with a very low-calorie (oh, did I say low calorie? I meant to say high-calorie) vanilla made with whipping cream, half-and-half, sugar, and pure vanilla extract. I might make use two quarts of whipping cream which is, for my recipe, two double-batches of custard which will make 1/2 gallon of ice cream. With a regular ice cream maker, you can make different flavors usuallly two batches depending on the size of your ice cream maker. With a 2 qt. ice cream maker, generally you can divide the custard in half making two flavors. With the Creami using the same two quarts of whipping cream and my recipe for vanilla ice cream, I can get five PINTS of custard to put into the freezer. Using one (1) quart at a time, I get two PINTS plus about 25 percent fill in a third PINT. Mathematically speaking, with the second quart I can of course get another of the same and another 25 percent added to the same overflow PINT. You can now see that when I make two more 2-qt. batches of custard I will be able to make the whole recipe again and the overflow PINT will be completely full. The final line is that with four (4) quarts of whipping cream I can make eight (8) 24 oz. PINTS of ice cream and the additional PINT and can with these nine (9) PINTS can make as many as nine (9) different flavors of ice cream or ice cream and some milk shakes or malts-you have to purchase the malt powder which is available on Amazon.com. To date, I have now made vanilla, Dutch chocolate, raspberry, blueberry, strawberry, three-berry (blue-, black-, straw- berries), blackberry, cookies and cream, butter pecan, cherry (I use the same dark cherries that B&J uses for their very rich and unique ice cream flavor named after a very renowned singer), and Rocky Road. Needless to say, this wonderful Ninja Creami Deluxe Ice Cream Maker now sits on the kitchen counter along with the toaster and coffee maker. When I got it, I thought it would be stored under the kitchen counter somewhere but it instantly became as important an appliance as the coffee maker. Are there any critical things I should mention? Not really except to say that it is tall but it fits under my cabinets with a quarter inch to spare. Other reviewers have stated that it is loud. We so is my coffee bean grinder but I can’t complain. The Creami has two motors driving that blade down through a very solid, frozen cream-based custard. A double-motored machine is going to make some noise. It’s to be expected. But it’s not too loud and I would advise you not to make ice cream in 0300 hours. My Creami was Renewed by Amazon and when I opened the box not one item had been opened. So I saved a good bit of money by doing so. If one of these is available, I would advise you do look into a Renewed one. Can’t beat it for its versatility. As usual, you get what you pay for.
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Reviewed in the United States on September 23, 2024 by GreatAmazonBuyer
Style: CREAMi Deluxe 11-in-1 w/ 2 Pints (Silver)
We mixed up a recipe for coffee ice cream that called for 1 cup of brewed espresso. We added the other ingredients and popped the mixing container in the freezer for a day or two. 24 hours is enough though. After reading the instructions and reviewing a video on YouTube we were ready to make coffee ice cream. (I wanted to be sure we knew exactly what we were doing.) We locked container int the machine, selected FULL then dialed to Ice Cream and pushed the start button. After 2 minutes of grinding away it was finished. First Run Coffee Ic Cream had beautiful consistency and great taste. For great results read the recipes they include as well as recommendations on what is necessary for great product. You need sufficient fats and sufficient sugars to get premium ice cream quality consistency. This machine is not designed for low fat and low sugar frozen concoctions. Most of the complaints are about mixture being crumbly even after doing a Re-Mix. This is a direct result of the recipe used. After one use I'm sold on this machine. I had another machine with a built-in freezer unit that could produce reasonable results but the machine was very heavy, clunky, hard to store and hard to clean. It made groaning noises for 45 minutes. I gave up on it years ago. In my current research I originally wanted a machine with built in freezer unit. Didn't want to wait 24 hours to freeze recipe. After much reading and creating a spreadsheet to compare features, cost, etc.the the Ninja Creami won. I decided to forgo the built freezer in favor of versatility and features. I can even live with the noisy motor as it converts the frozen ingredients into luscious ice cream. It is only two minutes. Next stop Mango Sorbet.
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Reviewed in the United States on November 22, 2025 by Scott E. Redstone
Style: CREAMi Deluxe 11-in-1 w/ 2 Pints (Silver)
TL:DR $226 dollars only gets you ice cream and sorbet depending on how much you know about cooking, but as a base line, you cannot mess up unless you're actively trying it. $226 is steep, so I got the used one... but I also got 4 additional pints with silicon lids, came out to about the same price anyways. It came in, was still dirty from the last owner but I deep clean anything I get anyways so it's not skin off my back. THE BEST NATURAL THICKENING HIGH PROTEIN SOME CALORIES BASE: Take a cup of skim milk and water and put on the stove on low heat till slightly steaming or aromatic OPTIONAL: add vanilla paste or fat soluble flavorings into the solution while it's heating up, you can also add salt or really anything soluble which won't break from the solution while it's heating up crack open 2 eggs in a separate bowl and whisk till homogenized. add a 1/4th cup of the hot skim milk and water solution into the eggs and whisk to temper, then add the tempered eggs into the skim milk solution and keep on low heat stirring occasionally, leave the pot open so the solution can reduce. Once it is thick enough to coat the back of a spoon take off heat and allow to cool to room temperature, take this cooled base of pasteurized eggs and milk, which should be around 239kcals and 21g protein and blend with your protein powder, thickeners/emulsifiers, or whatever, on it's own it holds up pretty well to a ben and jerry's pint when sweetened with honey or monk fruit/stevia. Plus eating this in the morning is seriously awesome, it feels like being a kid on a Sunday morning except you made it with adult stuff like eggs, milk, and protein so when you get to the afternoon you feel great and the whole process makes digestion really easy, sits pretty in your stomach as you do what you do. Does this beat the evil xanthan gum or fillers? Not by a long shot buddy. ANYWAYS, here's my experience. Guys, I put protein powder, skim milk, coco powder, and a banana in this thing, I had ice cream for breakfast in the morning. Not exactly though, it was more like a frozen fluff with ice crystals throughout and a mild taste. If you're cutting weight, this does taste and feel like heaven on earth. To those who don't like compromise between taste and macros, consider adding emulsifiers to the ice cream base before freezing like xanthan, guar gaur gum, or gelatin, this will disrupt the crystallization process during freezing, it's also good to source these crystallization inhibitors from natural fiber sources like fruit, banana is king when it comes to creaminess, however it will make your ice cream taste like banana + whatever you're trying to make. If these options aren't appealing try adding a neutral saturated fat or even a flavored animal fat like rendered fat, which you can treat like a cream infusion for aromatics like vanilla bean. While you might be confused at the idea of combining something like beef tallow and protein powder, it's important to note that during phases of fat loss, the inclusion of saturated fats and cholesterol is vital in supporting healthy hormone levels, which will ensure the preservation of lean mass and metabolic rate. The lower you go, the more fats you must consume to replace the absence of tissue your body utilizes in hormonal production, ESSPECIALLY FOR WOMEN. Only a rare minority can sustain and achieve low bodyfat percentage without following this rule. For guys, do well to remember anabolic compounds are hormones, no fat or cholesterol, no testosterone, less potential for maintaining or even cultivating lean mass during cutting phases. That being said, mixing emulsifiers with a controlled amount of saturated fat, and lower freezing point items, which could be something as simple as a cup of whole milk, skim milk, or a low calorie pudding mix will yield the greatest taste, macros, and compromise between natural and artificial inclusions in the diet. Let me specify, I have ran multiple experiments with really bad tasting protein powder, bad tasting protein powder, good protein powder, and great protein powder. The very first trials I ran, was a serving great powder and a serving bad powder, pretty equal to each other, only great powder, only good powder, only bad powder, and only very bad powder. All of these resulted in a slow digesting and more fulfilling substance. The very bad powder (very cheap unflavored whey isolate) was still terrible, I ran another batch where I froze it with strong flavorings, still made me gag. the bad powder (cheap vanilla splash) was barely tolerable, jumping from nothing cardboard taste to I don't wanna eat this. the good (chocolate milk isolate) and the great powder were pretty similar, but ice cream should be enjoyed in all forms, so the great powder (chocolate peanut butter isolate) won when it had melted a little bit and I got to taste it warmed up a little and frozen. Otherwise, if you like your ice cream firm and frozen, you just need it to be good/okay tasting protein powder. Bottom line, the better tasting the powder you're using, the better this will be. You CAN, pass off a bad powder but that takes additional ingredients, you need strong tasting stuff like bananas and peanut butter. berries will not mask that whey flavor. The freeze itself does a great job at removing 75% of that horrible whey taste. Keep in mind though that's only because your tongue isn't warm enough to process the taste. Once it starts warming up to a soft serve stage, it's barely tolerable but not enjoyable like ice cream taste wise. What was disappointing is that even mixing the bad protein and the good protein together, the bad protein just made the whole thing suck. Saving grace was adding vanilla extract, a good amount of coco powder, a banana, and a tablespoon of peanut butter, and even then it was still mid for a bunch more calories.
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Reviewed in the United States on February 28, 2025 by Joe Alvarado
Style: CREAMi Deluxe 11-in-1 w/ 2 Pints (Silver)
Ice cream turned out nice and creamy. It was much quieter than I expected given some of the other reviews. About as loud as a KitchenAid motor. I used fairlife milk, half monk fruit/half sugar, and a pinch of xanthan gum and some vanilla, it took just 2-3 minutes to get ice cream.
Reviewed in the United States on August 20, 2026 by Erin
Style: CREAMi Deluxe 11-in-1 w/ 2 Pints (Silver)
The **Ninja CREAMi Deluxe 11-in-1 Ice Cream & Frozen Treat Maker** is an incredible addition to any kitchen, especially if you’re someone who loves to make a variety of frozen treats at home. After using it for a while, I’ve been really impressed by its versatility and ease of use. Here’s my detailed review of the machine: ### **Design and Build** The Ninja CREAMi Deluxe has a **modern, sleek silver design**, making it an attractive addition to the kitchen counter. Despite its larger capacity, the machine doesn’t take up too much counter space and is compact enough to fit comfortably on most countertops. The build quality feels premium and sturdy, with a **solid, durable exterior**. It has a **user-friendly interface** with clear buttons, and the digital display makes it easy to select between the various programs. ### **11 Programs for Versatility** What really sets this machine apart is the **11 different programs** it offers. You’re not just limited to ice cream—this machine can make: - Ice Cream - Gelato - Sorbet - Frozen Yogurt - Milkshakes - Smoothie Bowls - Slushies - Frozen Drinks - Lite Ice Cream - Creamiccino (like a frozen coffee treat) - Mix-Ins (for adding extras like chocolate chips or nuts) The ability to make so many different frozen treats is incredible. I’ve used it to make **ice cream, sorbet, frozen yogurt**, and even **smoothie bowls**, and it consistently delivers great results. It’s perfect for experimenting with different flavors and textures, which is a big plus if you enjoy making your own recipes. The **gelato** program, for example, offers a denser, creamier consistency than the regular ice cream setting, which is ideal when you're in the mood for a richer dessert. ### **Ease of Use** The machine is extremely easy to use. You simply prepare your base (whether it’s ice cream, sorbet, or frozen yogurt), freeze it in the **24 oz. family-sized tubs**, and then let the machine churn it into a smooth, creamy texture. The process is straightforward, and I appreciate that the machine does all the hard work—there’s no manual churning required. Each program is clearly labeled, and the digital display shows how much time is remaining in the cycle, which is handy when you’re multitasking in the kitchen. The **Mix-Ins** program is particularly fun because it allows you to add ingredients like nuts, chocolate chips, or fruit pieces toward the end of the cycle without over-processing them. ### **XL Capacity** The **24 oz. family-sized tubs** are a fantastic feature. These large tubs allow you to make bigger batches of ice cream or other treats, which is perfect for families or entertaining. The set comes with **two tubs**, so you can prepare multiple batches at once and simply swap them out when needed. I love that you can prepare and freeze a base ahead of time and then churn it when you're ready to serve. This makes it very convenient for hosting guests or making treats in advance. ### **Performance and Texture** The performance of the Ninja CREAMi Deluxe is outstanding. It consistently produces **smooth, creamy textures**, even for sorbets and non-dairy options. The ice cream has a professional-quality consistency—rich and velvety—while the sorbets are light and refreshing. The **sorbets** in particular turn out very smooth without being icy, which is often a problem with homemade versions. I’ve tried several different bases, including traditional dairy-based ice cream, fruit-based sorbets, and even plant-based options like coconut milk ice cream, and all of them turned out great. The machine does an excellent job of evenly mixing and freezing the ingredients, so there are no chunks of unprocessed ingredients left behind. ### **Ease of Cleaning** Cleaning the Ninja CREAMi Deluxe is also quite easy. The tubs and paddle are **dishwasher safe**, which makes cleanup a breeze. For quick clean-ups, I usually just rinse them out with warm water and mild soap, and that works perfectly well. The main unit itself just needs a quick wipe-down after use, as the parts that come into contact with the food are easily removable. ### **Noise Level** One thing to note is that the machine does make some noise during operation, especially when it’s churning thicker mixtures like ice cream or gelato. It’s not unbearably loud, but it’s something to be aware of, especially if you’re sensitive to kitchen appliances that produce noise. The noise level is similar to a blender, so it's expected with such powerful functionality. ### **Customizable Recipes** One of the best things about this machine is how easy it is to customize recipes. You can adjust the ingredients to make healthier versions of your favorite treats, like **low-sugar ice cream**, **non-dairy frozen yogurt**, or **smoothie bowls** with fresh fruit. The machine is forgiving when it comes to experimenting with different flavors and textures, so it’s perfect for anyone who loves to get creative in the kitchen. ### **Pros** - **Wide range of programs**: The 11 different settings provide incredible versatility, from traditional ice cream to smoothie bowls and slushies. - **Large capacity**: The two 24 oz. tubs allow you to make family-sized batches or multiple flavors at once. - **Great consistency**: It produces smooth, creamy ice cream and frozen treats with a professional-quality texture. - **Easy to use and clean**: The intuitive interface and dishwasher-safe parts make the process simple and hassle-free. - **Customizable options**: Great for creating healthier alternatives, dairy-free versions, and experimenting with flavors. ### **Cons** - **Noise**: The machine can be a bit noisy during operation, especially when working with thicker mixes like ice cream or gelato. - **Freezer Prep**: You need to freeze your base for 24 hours before using the machine, so it requires some planning ahead. ### **Final Thoughts** The **Ninja CREAMi Deluxe 11-in-1 Ice Cream & Frozen Treat Maker** is an excellent investment for anyone who loves making a variety of frozen treats at home. Its versatility, ease of use, and ability to create smooth, high-quality ice cream, sorbets, and more make it a standout product. Whether you're preparing classic ice cream, experimenting with healthy alternatives, or making fun frozen drinks, this machine delivers excellent results. If you’re looking for an all-in-one frozen treat maker with family-friendly features and lots of room for creativity, the Ninja CREAMi Deluxe is definitely worth considering.
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Reviewed in the United States on September 17, 2024 by Kayla
Style: CREAMi Deluxe 11-in-1 w/ 2 Pints (Silver)
My husband and I absolutely love this appliance! We make ice cream, slushies, frozen yogurt, and Italian ice with so much ease. The recipes in the book that comes with it was a great starting point. We love to experiment with different flavor combinations! Great product that is easy to use! I do suggest buying extra pints to allow yourself to make more bases for flexibility!
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Reviewed in the United States on September 24, 2026 by Victoria Boudreaux
Style: CREAMi Deluxe 11-in-1 w/ 2 Pints (Silver)
I've had this for a few months now, and I've made a whole lot of ice cream. Or fake ice cream that tastes so good I don't care that it's healthy. I love ice cream way too much. I really wanted to find a way to satisfy that without all the fat and maybe with a few health benefits and I kept getting pointed to this unit. Over and over. So, finally, I decided to give it a whirl. I'm so incredibly glad I did. There are endless recipes online to create an endless variety of frozen goodies, so you'll never get bored. That's for sure. First, the unit is a bit heavy, but that's okay, because I'm not carrying it in my purse. Second, yes, it is loud. I'm not gonna lie. The first couple of times I used it, I hid around the corner of the kitchen, thinking it might go plooey. Nope. It's just loud. Third, it's not really that complicated. It only seems that way at first because it's something new. The jumbo pints (which are more like quarts) can be prepped and then spun with only the top half, allowing you to put that bottom half back in the freezer for the next day. That's huge, because it cuts down prep. The texture is awesome! You can tailor it to your hearts desire. I like to give it a second spin a lot of times to get the full creaminess. And yes, it does make exceptionally creamy goodies. And mix-ins...omg. Yes. A couple of oreos and it's amazing. You can do anything. I've done a bunch of different things, including cake! If you go for this, do look up the bagillion recipes online that just take a few ingredients. My favorites are Fairlife 2%, a scoop of peanut butter chocolate protein powder based. Add in some sugar free pudding mix if you want, or cocoa and other things, but that base alone is the source of so many kinds of deliciousness that is also good for you. Mostly.
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Reviewed in the United States on February 25, 2026 by A Christy
Style: CREAMi Deluxe 11-in-1 w/ 2 Pints (Silver)
BE CAREFUL My wife bought this in November, 2023 and has used it fairly regularly. It burned up, the motor burned out after about 8 months of use. The manufacturer honored their 1 year warranty and after a TON of trouble- she had to cut the power cord, send photos of the unit/cord to them and spent an hour or more on the phone and they did the right thing, replaced it. That was in October or so of 2024 (it’s now March 25). They replaced it with a brand new machine…great! Well, that burned up in about four months- I saw it. We could smell it burning up, saw a little bit of smoke and turned it off quickly…it’s GONE. We got back from vacation two days ago, she put off calling again because she knew it would be a total hassle and it was but guess what? THEY DO NOT HONOR THE WARRANTY ON THE REPLACEMENT UNIT, ONLY THE FIRST ONE BOUGHT. In other words, the replacement was backdated to when she bought her first one and even though it is only four or so months old, they would NOT honor the one year warranty on the replacement so guess what? We had to buy a new one. I don’t do a lot of reviews and try to review really good or really bad and this is ridiculous. She did nothing wrong, she simply used the machine per the instructions yet they would NOT honor a new warranty on a new replacement unit. Just know that your unit is warrantied for ONE YEAR and if something happens after it’s replaced and it requires a replacement…forget it because your warranty is only good on your first purchase. I can see it now, this was decided in some meeting at the manufacturer. Q-“What do we want to do with the warranty?” A- “It’s only on the first unit purchased, we won’t warranty a new one that we replace.” The thinking is to get by with as little as possible rather than to do the right thing by their customers. The ONLY reason she bought a replacement is because there isn’t a brand that does what this does and she likes making her ice cream. I looked, can’t find anything else. If you follow the directions, freeze your mixed cups and use the machine as instructed to spin it 24hrs or later, you WILL eventually burn up the motor- it’s just a matter of time. You will be offered a replacement unit and when that one burns up you are completely on your own, they do not warrant replacements. At all. Unless it burns up too within 12 months of the original purchase. They probably even say this somewhere in the fine print of all of that garbage that nobody reads so I hope someone reads this and knows what they’re getting into. Follow directions. Your motor WILL burn up. You’ll get a replacement unit after a giant hassle and it’ll take some time. It WILL burn up and you’ll have to buy ANOTHER one if you want to continue using it. The bottom line is that a replacement unit has NO warranty. I’ll say that again: Replacement units that fail have NO warranty. The only world that this makes sense is in some corporate boardroom where a company actively tries to do as little as possible for their customers. Period. There is NO other plausible explanation for why a NEW replacement unit does not carry a NEW warranty. If I had the skill I’m angry enough to design and build my own, one that does what this does and either has a motor strong enough to not need constant replacement or I’d do the right thing by my customers when things like this happen. It’s beyond ridiculous, it’s predatory. This is a terrible company with values that are off the charts dishonorable.
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Reviewed in the United States on March 16, 2025 by K. Martin