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ARRIS

ARRIS Surfboard G36 DOCSIS 3.1 Multi-Gigabit Cable Modem & AX3000 Wi-Fi Router , Comcast Xfinity, Cox, Spectrum, Four 2.5 Gbps Ports , 1.2 Gbps Max Internet Speeds , 4 OFDM Channels

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Availability: In Stock.
Fulfilled by Amazon
Arrives Thursday, May 16
Order within 12 hours and 17 minutes
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Style: Cable Modem Router - DOCSIS 3.1 Gigabit


Pattern Name: Cable


Features

  • A Trusted Name in Home Connectivity: Get high speeds, low latency, and a two-in-one product! With the ARRIS SURFboard G36 Wi-Fi Cable Modem, you will increase your network capability and get ultra-fast streaming and downloading throughout your home. From a trusted brand with over 260 million modems sold and growing..MoCA Technology : No. Telephone Port : None. Wireless Guest Access : Yes. Wi-Fi (Pairing Button):Yes. Preset Wi-Fi Security :Yes
  • Save Money: Own your modem and save. Reduce your cable bill up to $168 dollars per year in cable modem rental fees (Savings vary by cable service provider). Certified for use with most U.S. cable internet service providers. For a complete list see additional details below. Wi-Fi Coverage: Up to 2,500 sq ft
  • Modem Technology: DOCSIS 3.1 is the newest technology available from cable internet providers. Its 10x faster than DOCSIS 3.0, provides better security, reduces lag while gaming & enables multi-gig networking (ability to run fast speeds on your copper cable from your internet provider).
  • Simple and Secure Set-up: Just plug-in, download the SURFboard Central App, and follow the step-by-step intrstuctions to activate the modem, set-up and customize your Wi-Fi network, and add devices to your home network! Once setup is complete, the app provides real-time monitoring of the devices on your network, enhanced parental controls like setting time limits and pausing internet and much more.
  • Compatibility: The SURFboard G36 is compatible with major U.S. cable internet providers including Cox (Gigablast), Spectrum (Internet Gig), Xfinity (Gigabit/Gigabit x2) and others. It's approved for cable internet speed plans up to 2.5 Gbps. Check your Internet Service Provider (ISP) website to confirm compatibility.
  • What's in the Box: When you purchase you will get an ARRIS SURFboard G36 Cable Modem, Power Supply, Quick-Start guide, and 2-year warranty card.
  • Router Technology: Features four 1-Gigabit and one 2.5-Gigabit ethernet port and delivers Wi-Fi 6 speeds up to 3 Gbps (3,000 Mbps).
  • Dedicated Customer Support: Live Chat and Phone Support available 8am -1am EST.
  • Warranty Provided by ARRIS: Product ships with 2-Year Limited Warranty.

Description

Our leadership in video and broadband technology and services, combined with our dedication to close collaboration with our customers, allows us to continually stay ahead of the curve and innovate what's next. ARRIS is relentless in our focus to deliver strong results for our customers and our shareholders, and we do so in a forthright and ethical manner. ARRIS delivers a 70-year legacy of innovation. ARRIS invented digital TV & brought wireless internet into the home with the first cable modem gateway. We have a long track record of creating game-changing technology. We’re the same company that the world's leading service providers choose to connect millions of people around the world to the internet - we’re powering the digital world. ARRIS is at the center of a new era of entertainment and communication that unites our vision and technological leadership with our customers’ evolving needs to help transform the way that millions of people around the world connect to the internet and consume content. With the ARRIS SURFboard G36 Wi-Fi Cable Modem, you will increase your network capability and get ultra-fast streaming and downloading throughout your home. From a trusted brand with over 260 million modems sold and growing. Get high speeds, low latency, and a two-in-one product!

Brand: ARRIS


Model Name: G36 SURFboard DOCSIS


Special Feature: Internet Security, Guest Mode, Parental Control, Access Point Mode, Alexa Compatible, Beamforming, QoS, LED Indicator, WPS See more


Frequency Band Class: Dual-Band


Wireless Communication Standard: 802.11ax


Compatible Devices: iPhone, cell phone, Tablet, computer, streaming devices, smart TV, IOT devices


Frequency: 5 GHz


Recommended Uses For Product: Security


Included Components: Warranty Card, Router, Quick Start Guide, Power Supply


Connectivity Technology: Ethernet, coaxial cable, WiFi


Product Dimensions: 10 x 3 x 8 inches


Item Weight: 2 pounds


Item model number: G36


Date First Available: June 8, 2021


Manufacturer: CommScope


Country of Origin: Vietnam


Frequently asked questions

If you place your order now, the estimated arrival date for this product is: Thursday, May 16

Yes, absolutely! You may return this product for a full refund within 30 days of receiving it.

To initiate a return, please visit our Returns Center.

View our full returns policy here.

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Similar Products

Top Amazon Reviews

    • Thank you! - to all the 1* reviewers
Style: Cable Modem Router - DOCSIS 3.1 Pattern Name: Cable
I would like to thank all those brave souls who stuck with this modem/router believing tech support could fix what was not broken and left 1* reviews. Because of the roughly 20% of people who've had unsolvable problems with this device I returned it as soon as the problems started. I spent about 3 hours troubleshooting it myself. I didn't need someone in tech support to tell me to unplug it, reset it, change the wifi channels blah blah blah until the return window had closed. The Modem works fine, very fast. On the one I got the 2.4G signal was half the speed of the 15 year old wifi router we were replacing. The 5G signal was better than expected, it covered the entire 1700 sq' house reasonably fast. So no problem we'll just upgrade to 5G devices, a new printer and roku. Then the 5G signal started dropping requiring restarts. Having read the 1* reviews I know that that problem will likely get worse over time. So thank you to all those who took the time to leave reviews. And thank you to Amazon for their no questions asked 30 day return policy. ... show more
Reviewed in the United States on February 1, 2024 by Amazon Customer
    • Easy To Use and Setup with Cox
Style: Cable Modem Router - DOCSIS 3.1 Pattern Name: Cable
This review is for the Arris Surfboard G34. I purchased this combo modem/router to replace my old one. When using Cox, note that you can't just plugin the new device and start using it -- you always need to call their technical support team to have them unregister your old device and register your new one. The setup process was easy and straight forward. The most difficult party was getting through to Cox technical support. My previous modem/router used DOCSIS 3.0 technology, so this upgrade gave me a 45% increase in download speed and a 366% increase in upload speed; all without changing my service plan. I saw lots of negative reviews for this device regarding the intermittent internet connections or the failure to connect to the internet. I have not personally experienced either of these issues. For buys who have this concern, if possible, I recommend retaining your old hardware for at least 30 days just in case you need to revert back. The product offers an optional mobile app to manage the network. The mobile app has very bad reviews. My recommendation is to configure your wireless network using your web browser first, then configure your mobile app after. Most of the negative reviews appeared to be from users attempting to perform the initial configuration using the mobile app. PROS: - Easy to install. - Fast wireless speeds. - Optional mobile app. - Modem and wireless router combined into a single hardware device. CONS: - The single LED status light makes it difficult to determine the state of the modem (see below). - When you rename a device using the web interface, those names do not carry through on the mobile app. FEATURES NOT ADVERTISED: - Free mobile app called 'SURFboard Central.' The mobile app allows you to see what devices are connected to your network, assess your network health, test your Wi-Fi speed, and even rename connected devices. The app was easy for me to use, despite the negative reviews. - You can setup a primary home network, a secondary home network, and a guest network. Each network includes a 2.4GHz and 5.0GHz SSID. COLOR CODES: - Solid Green LED: Indicates the Online status is in DOCSIS 3.0 mode. - Solid Blue LED: Indicates the Online status is in DOCSIS 3.1 mode. *This is the color you want to see. - Blinking Green LED: Indicates downstream and upstream channel search. - Solid Amber LED: Indicates the unit is powered on. - Blinking Amber LED: Indicates the firmware download is in progress. - Blinking Blue and Green LED: Indicates error mode in sequence. - Solid Light Blue LED: Indicates the WAN is selected over the Ethernet mode. ... show more
Reviewed in the United States on August 27, 2023 by W. J .Cole
    • CAVEAT EMPTOR! This thing is BASIC!
Style: Cable Modem Router - DOCSIS 3.1 Gigabit Pattern Name: Cable
I was originally impressed with this product, because what it does, it does well. If you connect to it (directly) and have fast Internet service, it's quick, and very easy to set up and activate, IF you have an iOS or Android device with cell service. Good luck otherwise. The Family controls don't work well AT ALL. Especially now that Apple devices use private MAC addresses. Plus the interface is awfully slow. Also - the support is REALLY hard to get a hold of. You can't email them. Live chat is almost never online. So you have wait on hold. Fortunately, it's not usually more than 10 minutes. That being said, there is a real show-stopper with this device. From day 1, I had a hard time getting it to work with my 2.5GB desktop switch. Usually, I can't even get a DHCP address - or if I do, I get 80-90% packet loss. If I hook up the switch through the 1GB ports, it's fine. But the 2.5GB is unusable. I swapped out the modem, but the new one was still having the same issue. So I swapped out the switch. Same issue! Since, at the time, I only had the switch as a 2.5GB device, I couldn't really test anything else. Flash forward 2 months, and I got a new computer, with a 2.5GB NIC. The modem works fine directly plugged into my computer, but with the switch - unusable. I made another call to Arris support, and the tier 1 guy is like: yeah - sorry - these don't handle switches on the 2.5GB very well. I asked if there was a fix, and he said he'd get me to the next level of support. Still waiting to hear back, an hour later. It would have been good to know that when I had trouble on day 1! Before I spent $10 shipping the switch in to be replaced, when nothing was wrong with it! Bottom line: caveat emptor! If you only have 1 thing to hook up at 2.5GB, this thing will do the trick. But if you have an actual network, and you want to use the 2.5GB port, this is not going to do it for you. Get something else. I am now waiting for a refund or firmware update. I'll edit the review with the results. Easter 2022 update: Return was refused because it's been so long. Still no firmware update, and tech support took days to get back to me. I'm stuck with this thing. If you have more than one 2.5GB device, don't get this modem! December 2022 update: The device started dropping the cable connection. Arris forced me to have the cable company come out to verify the cable (which cost me $20) before they would swap it out. FURTHER - there is no way to update the firmware on this P.O.S. Arris says the DOCSIS protocol won't allow them to allow ME - the owner of the modem - to update the firmware: only the cable company can. Cable company says that's hogwash, and they can't update firmware on MY modem. A year later, and I *still* completely regret buying this device, and feel totally ripped off. DON'T DO IT! ... show more
Reviewed in the United States on November 12, 2021 by Jay Duff

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