TORRAS COOLiFY SE Neck Fans that Blow Cold Air [Limited Version], Neck Air Conditioner with Long Battery, Orange-blue-Change Neck Fan, Smart App Control Neck Fan Rechargeable, Black
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Color: inky
Features
- [Visual Temperature Changing] The stylish temperature-responsive coating resonates with the ambient temperature changes from black to orange. With premium IML crafting and Kevlar fabric touch, Coolify SE neck fan incredibly level up the exclusive look while keeping it super scratch-resistant.
- [Cool Down by 30F in 1 Second] COOLIFY SE neck air conditioner uses the powerful KU 2.0 Pro chip to instantly lower the temperature by 30F in just one second. The two cooling plates around your neck provide full coverage for maximum cooling effect, keeping you cool and refreshed no matter how hot it gets. Plus, the advanced NTC chip ensures a constant cooling sensation, lowering your perceived temperature by 30F even in temperatures up to 90F.
- [Cool That Surrounds You] COOLIFY SE neck fan provides a broader air flow coverage that can reach both the face and neck with its dual-layer design featuring four air ducts, resulting in a 360 cooling effect. COOLIFY personal fans features HyperVortex technology that delivers strong and comfortable air flow, refreshing cool to help you better enjoy outdoor activities.
- [Keep Cool All Day] The upgraded 5000mAh battery with an 80% better conversion rate allows COOLIFY portabel fan to cool for up to 28 hours in Eco setting, or 4 hours in Max. COOLIFY SE portable neck fan also comes with an 18W fast charging cable that can charge up to 80% in 1.5 hours, and fully charge in 2.5 hours. Plus, COOLIFY SE neck fan rechargeable can be used while charging to maximize its usage time.
- [Personalize at Your Fingertips] COOLIFY SE personal neck fan places a strong emphasis on the user experience, with Bluetooth app functionality for effortless control of cooling, heating, and air blowing with just a single click. Furthermore, COOLIFY SE neck cooler boasts a stepless adjustment feature, enabling you to fine-tune the temperature to your exact specifications.
- [Designed for Comfort] COOLIFY SE cooling neck fan delivers unmatched comfort and performance with its adjustable silicone that conforms to all neck sizes and stays securely in place even during high-impact activities. At 14OZ and a whisper-quiet 31dB, it's the perfect neck cooling solution for anyone looking for comfort and convenience. The anti-hair-pinch design adds an extra layer of comfort during use, making COOLIFY SE portable personal fan an essential accessory for any active individual.
- [TORRAS Care] The package includes TORRAS COOLIFY SE Wearable Air Conditioner x1, Portable Carry Bag x1, and USB-C Charging Cable x1. Enjoy a 30-day no-questions-asked returns policy, 180-day limited warranty, and lifetime technical support with a 12-hour response time. The COOLIFY SE personal air conditioner makes for a perfect personalized gift for mom, dad, women, men, family, friends, lovers, or birthdays.
Description
COOLiFY 2S COOLiFY 2S COOLiFY 2S COOLiFY COOLiTE COOLiFY COOLiTE COOLiFY COOLiTE
Brand: TORRAS
Color: inky
Electric fan design: Wearable Fan
Power Source: Battery Powered
Style: Casual
Product Dimensions: 6"D x 3"W x 8"H
Room Type: outdoor
Special Feature: neck fan
Recommended Uses For Product: outdoor
Mounting Type: Free Standing
Power Source: Battery Powered
Room Type: outdoor
Special Features: neck fan
Recommended Uses For Product: outdoor
Mounting Type: Free Standing
Noise Level: 31 db
Wattage: 20 watts
Indoor Outdoor Usage: Indoor, Outdoor
Control Method: App
Standby Power Shutoff: Efficient
Material: Acrylonitrile Butadiene Styrene Plastic
Color: inky
Electric Fan Design: Wearable Fan
Style: Casual
Form Factor: Wearable
Collection Name: Personal Neck Fans
Item Dimensions D x W x H: 6"D x 3"W x 8"H
Item Weight: 16 ounces
Size: Small
Brand Name: TORRAS
Included Components: Wearable Air Conditioner, Portable Carry Bag, USB-C Charging Cable
Model Name: COOLIFY SE
Model Number: SF20250701B0F4DH79C2_B0F4DH79C2_1_waliZt
Manufacturer: TORRAS
Part Number: SF20250701B0F4DH79C2_B0F4DH79C2_1_waliZt
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View our full returns policy here.
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Top Amazon Reviews
Color: Jet Black
Purchased for a trip to hot and humid Orlando. This review is BEFORE the trip - in a 74F, 20% humidity room Initial comments: The device looks and feels very rugged. It had better, for a $280 unit. Even so, I think a fall from your neck onto concrete could do enough damage to make it stop working. Pairing with the app was super easy on iOS. Controls through app are very good. People complain about the battery life - and I agree. It is bad. BUT there is a pretty simple way to get a SIX HOUR cooling session with max cooling. Read on... I talk about the tests I ran later. If you don't want to read that, here is the summary: - To preserve the life of your Coolify batteries, try to keep the charge between 20% and 80%. Lithium batteries don't like to go outside that range. - Coolify can run at maximum fan and cool for about 75 minutes using its built-in batteries. After that (when the battery gets low), Coolify stops cooling and just lets the fans blow air. That is a pretty bad cooling span. - BUT THERE IS GOOD NEWS: If you have a 20W charger, Coolify charges at about the same rate as it consumes energy at max speed. This means that if you have a 20W charging pack connected while using Coolify, you can use it pretty much until the charger battery is depleted, and then about 60 minutes after that when the Coolify battery kicks in. - So if you have, say, a 20000mA 20W charging device connected, you can run Coolify at 100% for approximately SIX HOURS until the charger is depleted, and then maybe another hour on the Coolify battery. And COLD will work during that entire time. The Coolify comes with a long enough USB-C cable so that you can keep the charger in your backpack or pocket. - I recommend the Anker Zolo 20000mA battery pack. It is small, lightweight, and only costs $30. Anker brand has not let me down. They also have a 10000mA version for $20 that is even smaller and lighter. These Anker chargers also DO NOT get hot. Other brands do. - A 10000mA charger can sit in your pocket pretty comfortably. If you can handle the discomfort of something around your neck for many hours, you can certainly tolerate a small charger in a pocket. - A 20000mA charger is better suited for a backpack or fanny pack. With that summary aside, here is something interesting: I thought the Coolify was a straight Peltier cooler (i.e. not an efficient device at all), but the specs call out R-410A REFRIGERANT. Personally, I am not buying the claim that this tiny device has refrigerant inside of it, along with a compressor and evaporator. Without those, you don't truly have an A/C. Nor do I think having a refrigerant under pressure in the vicinity of your neck is safe. So I am calling B.S. If this is somehow a real micro A/C unit, then they have truly invented something cool (pun intended). Now for the battery tests: Test #1: Run cool mode with max fan continuously and report battery % every 30 minutes. NOT connected to a charger - just running as anyone would expect to use it. Results: 0 min, 100% / 30 min, 68% / 60 min, 40% / 90 min, 12% I stopped the test after 90 min, as running Lithium to 0% is not healthy for the battery. The plates were definitely NOT cold at the end of the test compared to the start. So I think there comes a point where Coolify goes into a "low battery" mode and turns off cooling, leaving the fans running. Test #2: Charge Coolify, reporting charge level every 30 minutes. Also report how much my charging device depletes along the way. Coolify claims it supports 20W charging, so I am using a brand new Anker Zolo, 20000mA charger ($30). I am using the charger's built-in USB-C cable, rated for 20W. Fantastic price for an Anker 20000mA charger! Results: Coolify: 0 min, 10% / 30 min, 44% / 60 min, 72% / 90 min, 91% Anker: 0 min, 100% / 30 min, 89% / 60 min, 81% / 90 min, 72% Battery in the Coolify is 6000mA, and my Anker battery is 20000mA, so it makes sense that Anker is around 70% after charging the Coolify. Based on first two tests, the charge curve of the Coolify is very similar to the discharge curve. After 90 minutes at full speed, Coolify went from 100% to about 12% After 90 minutes of 20W charging, Coolify went from about 10% to about 91% So theoretically, if the charger was connected to the Coolify while Coolify was operating at full speed, the Coolify battery would not drain much at all; main drain would be on the charging device battery. So test #3 sets out to see if this is true. Test #3: Run cool mode with max fan again, BUT keep Anker 20000mA charger connected. Again, to get maximum use, needs to be connected to a 20W charger, or the charger cannot keep up. Results: Coolify: 0 min, 94% / 30 min, 94% / 60 min, 94% / 90 min, 94% / 120 min, 94% Anker: 0 min, 69% / 30 min, 62% / 60 min, 55% / 90 min, 49% / 120 min, 43% Most importantly, the Coolify plates stayed COLD during this test. I didn't run the test longer, but you can see that eventually the Anker battery would deplete and the Coolify battery would take over. Doing the math, a 20000mA 20W charger would run about 6 hours and a 10000mA 20W charger would run about 3 hours. So, this is a $270 cooler that only cools for an hour with its miserable battery. But adding a $30 external battery to it makes the cooling last SIX HOURS. That suddenly makes it a pretty good deal. Could a cheaper cooler do this? Probably in terms of the battery. But this one has more cooling surfaces, more fans, and stronger fans. So based on that, I think this is a great buy if you are gong on a trip to a very hot area. The one thing I am REALLY concerned about is the rain and sweat. How will it affect the cooler over time? If I remember, I will follow up.
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Reviewed in the United States on August 27, 2024 by Brian Fuchs
I get hot, in a sweaty, uncomfortable, "are you ok?" kind of way. I saw a lady who was, likely, in her third trimester of pregnancy in a store wearing a neck fan. Typical hot summer, and she was likely overly hot with the pregnancy. Been there. Not fun. But her neck fan was an awesome idea, and, where do you go to find something that's not likely in a store nearby? Well, Amazon! My search showed that there were a lot of neck fans to choose from, so I needed to find features that I liked. I thought a fan was nice, but then this unit was also an "air conditioner" with a cooling plate on the back. That seemed intriguing, and possibly worth the higher price. I could return the item, so I decided to purchase with little to lose. I read reviews and found that most were positive; the negative reviews seemed to be more user issues or misunderstandings of product features. I received the item and found it came with a soft slipcover case and charging cord. I charged it up and read the directions. After charging I turned on the unit. The unit starts up with a low fan, with each time pressing the button the fan increases: first low, then medium, then high, then off. Each fan setting was nice, though I felt that low was very comfortable. Then I turned on the "air conditioner" or cooling plate on the neck nape section. To turn on the cooling plate, I turn on the unit then hold down the button to turn on the cooling plate. I found that reaching the button while the unit was on wasn't comfortable for me. The button is in a suitable place, and I use the L-R directions to put the unit on my left and right sides, but I find it's easier for me to remove the unit to turn it off and on. It'd be awesome if the unit could be controlled with a smartphone/bluetooth. Turning on the cooling plate and setting it on my neck, I can instantly feel the cold plate, and it feels soooooooo nice! I don't know how I can measure to cool down by 18°F in 3 second, but I believe it. I really get hot and flushed sometimes, and I turn this on and turn on the cool plate. It's cooling me down *as soon as* I put it on. It does work and it works *fast*! I like that the fan is bladeless, so my longer hair does not get tangled up on this unit. There are three things I'm not liking about this unit: 1) I would like the cooling plate on without the fan; 2) I would like to have the battery last longer; and 3) I would like to have the fan be a little lower/adjustable as to air direction. As for 1), the product questions, the manufacturer addresses this issue, saying the two work together. As for 2), I really haven't had the battery die on me. I didn't address battery life, but, with the cooling plate, I understand it only lasts about TWO HOURS. I don't use it that long, so battery life just isn't an issue for me! As for 3), I'm still on the fence as to whether this is an issue for me or not. If I'm hot, the air is helpful to provide some air movement around my face/head to cool me off. I suppose it'd be nice to be able to adjust where the air flows on the unit somewhat, but, ultimately, this is something that I'm okay with because I'm highly satisfied with the unit. So, all in all, there's some negative reviews on this product, and the price point is higher for it, which is another detraction. But, my experience with this unit is that it works fantastic and does what it says. I am not sure if I (yet) get hot flashes, but this unit cools me down when I get overheated. I don't use it at the gym/workout, as I'm not sure how it could handle my sweaty workouts, but I've been tempted to try it! I also don't use it all the time, so I have not challenged the battery life, but, really, my use of this product won't be to test its limits. As for rating it for travel: I haven't traveled with it, yet, but I intend to use it the next time I travel. All in all, this product does what it says it does. I love it so much, I am tempted to buy the Coolify 2 since it has two cooling plates and can provide heat, too. This product is worth it!
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Reviewed in the United States on August 13, 2022 by Ladd L. or Cara L. Anderson
Color: Jet Black
This fan, after multiple uses at the Universal theme parks over the past year since I purchased it, has been a lifesaver from the heat. After learning about this company through their sponsorship of the 2024 Summer Olympics, I took a risk purchasing this rather expensive product in hopes that it would help alleviate some of the discomfort of going to any theme parks in the Orlando area in the middle of the dog days of summer. That risk has paid off massively to the point where I've gone and purchased a second one so I can share with a friend while walking around the theme parks. To start with the good, the unit itself is decently compact, and the carrying case is a pretty robust hard case that zips open and closed without the zippers themselves getting stuck. The fan itself feels well put together, with good-quality materials in the hands. When worn around the neck, the 3 individual cooling zones hug tight to the skin, and it doesn't weigh like a brick, so it's truly comfortable to wear all day if needed. The individual fans in the 3 cooling zones are also quite powerful and generate a strong breeze when at full power, which is a lifesaver when there is no natural breeze while walking around a theme park. It doesn't take long either for the whole thing to charge, going from 0% to 100% in about 1-1/2 hours when plugged into a quality USB-C charger. Now for the few cons I've discovered while using this product. To start, do not expect the air that comes out of the fan on the maximum cooling setting to be 'ice cold' air, as if it were from an air conditioner. This uses Peltier or thermoelectric cooling plates inside to mildly chill or heat the air before it comes out of the vent holes and is blown into your face, giving it little time actually to cool or heat the air, so the temperature of the air coming out is only a few degrees cooler than the ambient air around you. Secondly, the fan, if you have longer hair, does occasionally snag a few strands, as my friend who has longer hair noticed when she wore it. The fan, while offering multiple fan speeds and heating and cooling settings baked in at the press of the mode and power buttons on the right arm, requires the companion Torras Cooling app from the Google Play Store or App Store for full control. Pairing the fan via Bluetooth can be fiddly; it took me a few attempts to pair it with a Samsung Galaxy S24 Ultra. It's fine once it is paired, even after being turned off for months and then just using it one day. The one big drawback of this fan, though, is the battery life. At maximum fan speed and cooling across all 3 zones, it will last only 2 hours at best. That is nothing compared to how long a person can be expected to be in a theme park, as I've done, going from park opening till closing, which for Universal can be from 8 AM to 9 PM with early park admission. This is largely due to the Peltier/thermoelectric coolers used in the fan, which are known to be horrifically inefficient and can use only 5-15% of the input power for cooling, with the rest wasted as heat. There is a workaround, though, for the battery life issue if you're willing to carry around a large battery bank in a backpack or bag. The fan has a rated battery capacity of about 6,000 mAh, which is a bit larger than the battery on flagship IOS or Android smartphones. The fan can also be charged as it's being used. The USB-C charging port is on the right arm, so with a 90° right-angle USB-C cable and a high-capacity battery bank of ideally 20,000 mAh or above, the battery life can be extended to 8+ hours of continuous use at full cooling. I have a 60,000 mAh battery bank that can, in theory, keep the unit running for over 20 hours straight. Overall, I would highly recommend this product for anyone who goes to theme parks or wants to spend time outdoors but doesn't want to suffer from the heat, apart from the few issues I've described. I would give this 4.5 stars if I could, but Amazon doesn't allow half-star ratings.
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Reviewed in the United States on July 15, 2026 by Xiang Zhuo
Color: Jet Black
I’ve driven a concrete truck for 35 years, 34 in Las Vegas, I wish I’d have had this years ago it will prolong my life. It doesn’t make me feel like I’m in my air conditioned cab, if you need that buy a spacesuit, but it makes the extreme heat bearable, it works better when I’m in the shade and as far as battery life I do recommend getting a power bank if you’re using the cooling feature at a high level as I do. Charges fast after the initial charge and the case is really nice and provides great protection. The device itself is top notch and stays on my neck and is very comfortable, I’ve seen complaints that it’s heavy if that’s the case for you lift some weights and eat some meat or something I don’t even notice it. Very ergonomic and great for exercise, golf or hunting and camping or just chores around the house. Five stars from me.
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Reviewed in the United States on June 21, 2026 by Michael Beardsley
Color: Jet Black
Is mine broken? I keep getting ads now for how it's a portable A/C with icy cold air and I call shenanigans!!! 1). This never gave anything but air and a hint of a neck cooling on the plates which could have just been the feel of the metal or my imagination. It was such a non-existent fleeting sensation. Again, almost like a hint of cold- even when inside with 75°F temperature It was not icy or cool or anything worth wearing. I could have got cooler from just letting neck sweat, evaporate and cool. One $5 cool scarf would have put this whole device to shame. 2) I didn't like their app, compared to the product support they have on their neck belt, this one is clunky the way they show you how to use it and the app itself is not worth it and it tracks your location. Who needs that? It didn't even have directions in English. It only had directions in one other language in the app. Why you need a separate whole app to just change which fan is blowing? Seems ridiculous. The app had several problems. It wouldn't allow me to create a login account, It would ask you for a password, a username and then send a code to your phone which then it locked up. I tried three different times and it took 35 minutes to resend each code that expires in less than a minute (!!) and doesn't work. That too was frustrating. I was never successful at creating an account and so I finally chose skip and just then saw the app and was very disappointed. 3) I cycled through all the options and I didn't see much change except which fan was blowing. It never got cool - let alone icy cold. Forget that idea. Again, is mine broken? Is it just a crappy fake product? I read all the reviews carefully and I want to explain that I use this in Phoenix, Arizona on an extremely cool, very windy spring day temp of 80°F to 83° Fahrenheit 26 or 27° C. The afternoon wind that was intermittently blowing was four times colder and cooler than what I was working with on the neck fan or the belt fan which I got both. This would never survive the 120° F heat ever. It would be a monstrosity to wear this and again you could just pack a cool scarf or two and you'd be in better shape than with this device. I'm glad we had a cool down here and I didn't try to use this with the real summer heat or it would have been the opposite of helpful. 4) It lasted approximately an hour on a full charge. 5) The ad stated that if you bought two devices you could save $60 to $80 but it was never clear where you would get this discount. I reached out to the company and a week plus later I got no response. I also tried with Amazon giving me a ticket, escalating the question how to get the discount that's shown on the listing and promising 24-hour escalation response but even a week later still no response. I tried again yesterday when I finally ordered it without the code and Amazon support told me to just don't worry they would fix it but they haven't fixed it. Still it's been 24 hours and they made me talk to over six different agents, ignored the initial ticket number that they gave me a week and a half ago, made me call in in the middle of the chat for no reason and then gave me another person to start over with - this was the worst buying experience that I've ever had on Amazon hands down. I still don't have the discount. I think that this should be advertised as a cooling fan. Nothing that says AC or icy cold air because it's just the same as if I put a little fan on my neck. 6) It has an intermittent buzzing staticky sound that comes on and off for minutes at a time, and if you are an audiophile, will not be fun. You will struggle to hear your music over this weird buzzing sound in addition to the fan noise. 7) I rarely get headaches and go years without headaches and this gave me a headache. Not just the whole experience and actual headache from the device that I made sure wasn't dehydration or anything because it went away after I took it off for a few minutes and then I hydrated 30 minutes later so it was definitely the device.
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Reviewed in the United States on May 14, 2025 by Melanie
Color: Jet Black
I’ve had this for a little over a year now and let me just preface this with the fact that I live in Florida so even your typical compression cycle air conditioners have trouble keeping you cool during the almost half a year of 1000% Humidity at 110° F. The fan does exactly as advertised, the little metal plates on the inside get cold pretty fast and it kind of feels like wearing an ice pack around your neck. It’s not heavy so you can wear it all day without it being a burden but it does have enough weight and balance to it that I’ve never once had it just fall off my neck or spin around or anything stupid like that. It’s stays exactly in place through running or jumping or any kind of crazy dance you might break out for the hoes. Battery life is okay. I wait tables normally anywhere from 5-6 hour shifts and if I started a full charge running it on full blast I’d make it about halfway through my shift before it died and needed to be charged again BUT it does have the awesome feature of being able to be charged and worn/used at the same time but you specifically need a power bank that lets you use its usb-c port to charge other items. They include a usbc to usbc cable that has one side at a 90° angle to make it easy while you wear it. Here’s where it loses me a bit, the fan itself isn’t that strong at full blast which is a bit of a letdown considering that fans that loud are usually pushing a lot more air so the noise level is really high during use. The thing I’m most upset about is that one of the three metal cooling pads all of a sudden quit working entirely. It’s never been dropped on the ground, never gotten wet aside from the sweat on my neck it’s designed to come into contact with, and when not in use I’ve always stored it in its case, never left it in a hot car or any sort of environment that would cause it to fail prematurely like this. I’d probably still give it 5 stars had it not been for that.
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Reviewed in the United States on September 7, 2025 by Daniel Quintilliani
Nothing works well when it comes to neck air conditioners. The perfect neck air conditioner has not been invented yet. HOWEVER, MY RATING IS BASED ON WHAT IT CAN DO IN SPECIFIC SCENARIOS, NOT ON WHAT IT CANNOT DO. My 5-star rating is also about comparison. I've purchased every neck air conditioner model—no joke—I am serious about finding a way to get cooler. I have done my research, watched every YouTube video, and read hundreds of reviews. If I rate this based on the comparison of other products on the market, it is the best out there in the neck air conditioner category. But none of them will keep you cool on a hot summer day outside. Your expectations need to be realistic. Comparing the two high-end ones, the Torras beats out the ranvoo. Torras keeps you cooler than the ranvoo, but neither are a true air conditioner. My five stars is based on being the best in the neck air conditioner category, not being the perfect product. In my opinion, None of the products on the market keep you cool outdoors on a hot summer day. They all fail, and that is why I am writing my recco and giving my stars based on what it can do. If I rated it based on my total experience, it would be lower, but it does help in specific scenarios, and so I want my review to help people like me, who may need to find ways to be cooler all the time, not just outside. I find this product super helpful to be cooler when indoors. And it works great in scenarios where everyone else is always comfortable, but you are running hot. It will help you become cooler and more comfortable when no one is hot but you. If you are a person who is always hot, like a peri-menopausal woman, or just someone who always runs warn, this product is for you; it will help keep you cooler in normal conditions. For example, when shopping in an air-conditioned store, everyone else is comfortable, but you are not, and this gives just the added boost you need to feel normal. Or if you are in an air-conditioned home but it's not cool enough, this is great for those times when most people are fine or freezing but you still need it cooler. This is great for when you are having a hot flash and need a quick burst of cold plates on your neck. When I am working at my desk, and the sunshine is beating in, it helps keep me cool without having to shut the shades while I am working. I hope this will help people who need help deciding whether to purchase. This COOLIFY is an excellent product for these scenarios. A true neck air conditioner has not been invented yet; this is not there yet, and I can’t wait for this company or any company to invent one that works well outdoors!
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Reviewed in the United States on August 30, 2024 by ks
Color: Jet Black
Final Update 30/10/2025 - 1 year 5 months. The side cooling plates no longer work except for the fans, and the speed/mode LED panel on the right side no longer lights up. I will not recommend this product at this price point as it does not last. Update 3 - After 2.5 months (3 weeks, plus replacement unit 7 weeks). Replacement has worked very well without any issues. Almost two full charge cycles per day for entire work week without signs of battery life deterioration. Update 2 - After 1 month. Unit died at the end of week 3, unable to charge nor even power up via powerbank bypass. Got a replacement unit under warranty. Warranty claims experience in last paragraph of review. Will update again at end of month 2 (replacement + 1 month). Update 1 - After 1 week usage. Formatting edit. Added some performance experience and internal design details that are not obvious at first glance. Part 1 - for new users I primarily bought the Coolify Cyber for use in my daily commute to and from work. It is very effective in still keeping me cool during the extended portions of my commute when outdoors in the sweltering tropical heat (in Singapore). Its cooling effectiveness is limited if you are directly under the sun without any shade as the Cyber only keeps the neck and lower part of your head cool. For maximum coolness, you need to tuck the lower back lip UNDER the shirt collar instead of following the ads where it is worn over. Part 2 - Comparison with the Coolify 3 From here, refer to my comparison pictures, Cyber is on top, 3 is at the bottom. They are of similar shape, however the Cyber claims to have improved QC and is better able to withstand sweat (as proudly advertised in Torras promotional material), I sweat a lot and this is a major concern of mine; had a poor experience with the model 3, all were charging problems eventually leading to overheating and dead batteries, other users have also shared feedback that their model 3 malfunctioned after sweating during usage. Therefore, my expectations for the Cyber are very high. Appearance wise there has been improvements to the indicators for charging and fan speed/strength and are easier to read now - fan speed/strength indicators are enlarged and in numerical values, charging indicator is in circular quadrants instead of the older horizontal bar. The intake vent holes for the fans have been enlarged for better airflow, and the Torras care team has indicated to me that there are now 29 fan blades total (up from 26 of the model 3). The finish, while still glossy has a gunmetal grey colour, whereas the cascade black of the 3 looks more reflective and mirror-like. The graphene cooling plates now have a very faint honeycomb pattern printed on it, not sure if it improves the cooling performance but... plus one point for looking cool. The cooling is more consistent as compared with the 3; the model 3 had occasions where the cooling plate struggled to reach maximum coolness whereas the Cyber always feels cold in cooling mode. Bluetooth performance is consistent, never experienced droupouts when using the app. Then again, the model 3 was ok for me in this regard (I did update the firmware before first use though) The Cyber now also has an automatic adjustment function that tweaks the cooling output based on the surrounding temperature. The changes happen in real time with a response speed of a few seconds. In practice I could hear the fans slow down when I'm in indoors and on public transport when it's air-conditioned (25 - 28°C) and the fans ramp up to full speed once I'm outdoors (30°C and up). It can be a little annoying when it repeatedly ramps up and down whilst walking from location to location, and if you're not on ear/headphones, but it is imperceptible to outsiders in the public. The cooling plate stays at the same intensity throughout. If you already have the model 3 and it is still functional, the improvements to the Cyber don't justify the extra expenditure. However, if you are coming from the 2S or earlier models, CHOOSE THE CYBER. Part 3 - Warranty claims experience Encountered delay to reach the warranty fulfilment team - I had been in regular contact with the Torras care team which became unresponsive, eventually directly emailed the warranty team at [email protected]. Minus 2 points for miscomm. Warranty fulfilment team successfully performed service recovery and walked me through to receive my replacement unit. Plus 1 point. International customers take note, due to "Fulfilled by Amazon" limitations you will have to pay shipping for your replacements under warranty. USA based shoppers are not affected by this.
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Reviewed in the United States on April 11, 2024 by Pan Seng Yew