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Extended holiday returns
FREE refund/replacement until Jan 31, 2027 Learn more
FREE refund/replacement until Jan 31, 2027 Learn more
This item's return window has been extended for the holiday season: FREE refund/replacement until Jan 31, 2027
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Availability:
In Stock.
Arrives
Thursday, Nov 5
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At a glance
- Condition
- New
- Dimensions
- 8.27 x 8.27 x 5.83 in; 2.2 lb
- Weight
- 2.2 lb
- Color
- White
- Batteries
- AA batteries required.
- Size
- 4.75x5.63 in (Pack of 1)
Features 5
- Compatible with all common microchips - works with your cat's existing microchip to keep out intruder cats and wildlife
- Set exit permissions for each pet to keep specific pets indoors using dualscan technology - Store up to 32 pets
- Can be installed in doors, windows or walls - accessories available
- Door opening is 4 3/4" H x 5 5/8" W
- Requires 4 AA batteries which last up to a year with normal use (not included)
Description
SureFlap Dual Scan 4-Way Cat Flap with Microchip Identification for cats plastic keeps foreign pets outside two-sided scanner allows individual programming of way function for each cat microchip-controlled programming for going out or coming back/exit or entry with microchip identification or RFID collar tag (available separately) due to extra mounting adapter suitable also for glass doors (available separately) can be programmed for up to 32 cats transparent flap, low noise level installation depth 3-60 mm can be extended with tunnel elements total measurements 21 x 21 cm cut out size 16.6 x 17.2 cm flap size 14.2 x 12.0 cm battery run (4 AA mignon batteries not included) with display showing low battery power 3 years guarantee
Specs 13
| Product Dimensions | 8.27 x 8.27 x 5.83 inches; 2.2 pounds |
|---|---|
| Item model number | 9 |
| Batteries | AA batteries required. |
| Manufacturer | Sure petcare |
| Item Weight | 2.2 pounds |
| Item Package Dimensions L x W x H | 9.8 x 9.06 x 6.97 inches |
| Item Dimensions LxWxH | 8.27 x 8.27 x 5.83 inches |
| Brand Name | SureFlap |
| Target Audience Keyword | Cats |
| Country of Origin | China |
| Color | White |
| Size | 4.75x5.63 Inch (Pack of 1) |
| Number of Items | 1 |
No specs match.
Frequently asked questions
If you place your order now, the estimated arrival date for this product is:
Thursday, Nov 5
Yes, absolutely! You may return this product for a full refund within 30 days of receiving it.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
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Top Amazon Reviews
Once SureFlap replaced our initial purchase, that was faulty, all is well
As a door to keep out raccoons, it is 100% effective. We installed this door to replace a conventional cat door of the same dimensions, and Rocky has not got through once. You need to get the dual-scan, so the door locks in both directions. Otherwise, if it locks only in one direction, Rocky can open by pulling the door towards him from the outside. That part works great. The first cat door we received was 10% effective at opening for our cats. We followed the directions, the cats got used to the new door before we 'activated' the locking. Since we had an existing door in the same location, that didn't take long. When the locking went into effect, the sensor activates and the door unlocks only when we lift the cat up and place his shoulders against the sensor. Imagine holding wet spaghetti from the middle and fitting it through a straw...you'll get it through 10% of the time. We installed new batteries, we cleaned the new sensors, we tempted the cats with wet food, we encouraged the cats to stand in front of the door and tap on the door with their paw to 'activate'. But, the surefire way to open the cat door was to lift the cat and angle their shoulders to get the chip near the door sensor. And even then, there's a short window when the door is unlocked for the cat to jump through. So, if you hire a cat doorman to stand by and assist with the lifting and angling, this is a great product. We'll keep trying, but it has not been easy. Somewhere nearby, Rocky is laughing at me. UPDATE: We worked with SureFlap customer support, and they determined that our cat flap was faulty. They replaced it for free and the replacement works great. Our cats are able to get in and out without an issue, when they choose to, and no raccoon has breeched the cat flap. The only issue we have now is for both our cats opting to use the door. They would much rather us open the front door for them...as they consider coming in... or out...or in. Thanks for the follow up SureFlap!
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Reviewed in the United States on July 14, 2014 by G. Price
Well worth the money!- Update with note of caution.
I rarely write reviews on products, but I have been very, very happy with this purchase. My cat is so much happier now being able to come and go as he pleases. I've never witnessed any other cats or racoons or anything attempt to gain entry through it, but I do know that the latches work as advertised and release to allow him entry or exit once his chip has been scanned. If I just push on the door, it will not open. Now the door I installed it in has an aluminum/metal exterior and I did experience some issues initially. Surprisingly, the fix was nowhere to be found in the included manual, but luckily another Amazon user had posted instructions on putting the cat door into "metal mode". There are apparently a number of modes, but you will have to do an internet search to find out what they are and how to select them. After clearing the memory completely, putting it into metal mode, and reprogramming it for my cat's chip, it worked flawlessly. Be aware that it does take a couple of seconds to scan the chip and release the catches, so it may take your cat a while to get used to putting their head up against the flap and waiting for the scan and release. Very, very happy with this purchase and will purchase again if it dies (hopefully not for a long time). Update: I still love these doors. In fact, I bought four more to have on hand in case either of the other two that I have installed end up dying. This way I will have replacements immediately at hand so the cats will still have access to go in and out without waiting weeks for a replacement to arrive. Now the note of caution to anyone buying these. For the first two, I had no additional costs. For the last ones I ordered, however, when the UPS driver arrived to drop the package off, I was informed that I had to pay a brokerage fee of almost $60 due to Customs fees since they were shipped from the UK. The only other option was to refuse the delivery, which I did not want to do. So, great product, but be aware that you may have additional charges due to Customs.
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Reviewed in the United States on October 15, 2020 by AmazonFan
Controls entrance and exit and works for multi cat household and different door types
I bought two of these for three cats. We have a two cats that we want to keep indoors and one who is an outside cat who needs to come home for food. All have microchips from 3 different companies. All can activate the cat doors. We have the cat doors in a thin metal lanai door and a thick metal-lined wood door. Both cat doors work with both doors. One cat has always been a wizard with picking at "locked" cat doors and has not been able to prison break these doors yet. They are multidirectional. You set each cat as "indoor cat" who can only come in, or "outdoor cat" who can come and go. One cat is scared of the click the door makes when it unlocks and he still doesn't use the door much. The 3 legged one figured it out in 2 minutes. We then have a large shy mostly outdoor cat. He seems to have to stick his head in really far for the microchip to activate it. In the end we bought a collar and bought the sureflap microchip tag (2 for $10). This is a great product so long as you are patient with training your cats. We put treats on there until they got the hang of it. We bought (and returned) a different brand as it was enter-only activated and did not restrict them leaving. With 2 doors we can control who goes on the lanai as well as who comes and goes outside. They are normal cat door sized so may not fit a very wide cat. I would recommend programming the door before you put it in your door so that you can just move it over your cat beforehand. I can't see a backup battery but you are able to change the main batteries without having to reprogram it afterwards. There are great manual locks on there too if you need to temporarily change access during bad weather etc .....two weeks later and all three cats are happily using the cat doors (even the one who isnt very smart) and there is peace again in the land :-)
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Reviewed in the United States on April 20, 2024 by Pinky
This door is a GODSEND
I've had the SureFlap Dual Scan door installed for about a month now and it has worked BEAUTIFULLY! I have three cats, including one chunky boy who I was worried wouldn't fit through, but everybody slides in and out of it just fine. It definitely took some training to get them to understand how to use the door, not to mention some tough love (like not letting them in and out through the window that used to function as their human-powered cat door), but they figured it out and can use it independently now. In the morning when I leave for work, I set the door to all traffic in and out so that the cats can have their outdoor time while also having easy access to their food inside. And in the evening when it gets dark and I'm getting ready to turn in for the night, I set the door to incoming traffic only. Once the cats see all the house lights dimming, they know it's time for bed and they come inside on their own. It is IMPOSSIBLE for me to overstate how pleasant it is to not have to stand on the porch in my pajamas trilling, "HEEEEERE KITTIES" into the night like a madwoman anymore. I also don't have to fight with my three willful male felines to keep them indoors when I leave the house. They can make the indoor/outdoor choice for themselves now and change their minds several times a day, which they definitely do! In closing (if you'll pardon the pun), this cat door was hands down the BEST money I've spent all year! It has given me so much peace of mind, my esteem in the neighborhood has surely increased, and my cats are happier to have their outdoor time during the day. I have zero regrets about this purchase!
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Reviewed in the United States on August 7, 2019 by Devin
Noisy, poorly designed... nice concept though.
Nice idea, but poorly implemented. 1. There's no off switch, and it's too noisy to leave the batteries in it all the times. Not only are the unlock and locking clicks really loud, but when a cat lingers it continues to make sounds occasionally. One of my cats goes in and out constantly, and the other sits at the portal to see outside, despite spending the past year sitting on a perch at the window next to the door, which was specifically designed for viewing purposes. (The flap itself is not annoyingly loud, probably about as noisy as any other pet door) 2. Some water is leaking indoors during heavy rains, which happens near daily during the summers here. I have yet to determine how the water is getting inside exactly. So I might be able to stop it with some caulk, but it may also be getting in through the device, as the locking mechanisms are at the bottom of the door, where water would pool if it splashed into the outside opening (they don't look waterproof). (I have tile flooring, so this isn't an emergency issue for me, but if I had wood or carpet flooring I would have been more upset to find the puddle after the first rainy afternoon.) * I might adjust #2 later, depending on my findings. 3. The hole is too small, and the bottom of the passage is longer than necessary (it sticks out in both directions). The cats can get in and out, but it's very tiny, and I don't have large cats. I'd say one is small and the other medium, and neither are overweight. It makes sense for the top of the portal to jet out, to contain the electronics on the inside, and to block rain on the outside, but it doesn't make any sense to unnecessarily elongate the bottom. Both my cats usually 'drag' their hind quarters through the portal as a result of it's tiny size and it's length. And I assume that that is not going to be a good thing over the long haul. 4. This is not SureFlaps fault: one of my cats did fine using it to get to food, when it was installed in a box, for training. But she has had no interest in going outside unless the human door is left wide open (even when she can see her food outside and is 'hungry'). She's 'naturally' an indoor cat, I suppose. We've been taking her outside since she was a kitten, but she really doesn't like it. She usually just sits on the porch if the doors open. So having a pet door is really just a nicety for the other cat, as she can now come and go as she pleases, even during hot summer months, or cold winters... but they both still need a litter box! And that kinda defeats 90% of the point of getting a pet door, or cutting a hole in my $250 high energy efficiency door. I have other minor qualms not worth mentioning here. All in all though, I wish I'd have saved the money and just bought a regular pet door. I suspect that 'someday' I might actually have use of the two way electronic control mechanism. But at the moment we don't have any coons or anything trying to get inside. And I'm not worried about other cats. And I also have to lock it manually at night to keep my outdoor kitty from bringing in live or dead animals to play with on our couch while we sleep (first night issue, 1 small bird, everyday issue, lizards a plenty). I suspect that 'someday' I might buy another door such as this, if it's 'silent' and can be controlled via smartphone or direct digital controls, and is compatible with third party smart home systems like Nest, so I don't have to have a separate app for each device I have. I'd say there'd absolutely be a market for proper 'smart' pet doors, but I don't think the SureFlap, or any door I've found, qualifies just yet.
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Reviewed in the United States on June 15, 2018 by Exaybachay
Cats hate the design flaws
Update: it's been two weeks and the cat has now mastered the door! The cat has to learn to push the door with his head not his paws. Every morning i lock my cat in the utility room till he figures it out. First day was 5 hours, second day was 3 hours. He's not a stupid cat, it just isn't natural for them that a door will open with a head push but not a paw push. However to be fair It appears most Microchip cat doors have this flaw, so all of them are hard to make work. See below for a mounting tip to make it easier to learn . Moreover when it does stick its head in first the machine makes a large snap sound and the cat pulls his head out and it locks shut instantly. Wouldn't you? The other really really stupid design flaw on this system is there's no way to use this as simply a cat flap without the electronic gating. There's four modes of operation and all of them allowing the cat to go through require the electronic scan to work. This would be so much easier for the cat to learn if there was just a mode where the cat flap could just be a normal mechanical cat flap. Finally if the batteries or electronic fail on this the fail mode is locked rather than unlocked. So if you were away on vacation and it failed then no raccoons can get get in but your cat dies because it's stuck outside or inside. So massively bad design concepts. I decided on this dual scan model after reading reviews of other scanners. Some scanners only scan for entry, which is all I wanted because I only need a raccoon and mouse excluder. But it turns out raccoons can manage to pull the door out on those with no gating on exit. Hence I needed dual scan. I read about the petsafe one with dual scan and It has the same dumb design flaws this one plus a second problem in that clever cats can spoof it so that they can get both in and out even if only one if those privledges is granted. For me that would not have been a problem as I'm not trying to keep my cat inside, just raccoons outside. In hindsight I'd have bought that pet safe brand one as it was cheaper. It appears that how fast your cat can figure out that a head push is required may depend on the height you mount thus in the door. I had no choice that mine had to be about 6" high off the floor due to the door design. Evidently if they have to couch down to get it the idea of pushing head first rather than paws first will se more natural to the cat. So for training I've put in a booster block in front of the door so the door is at ground level for now . But obviously I can't leave that obstruction in my doorway forever. These design flaws annoy me because a better electrical engineer could have made it so the rfid detector had greater range and did not require a head push to work. Such incompetence! And the lack of a fail-unlocked mode or a general unlocked mode is just begging for a dead cat lawsuit. But the bottom line is that my cat is slowly learning to use it. Ive noticed that he learned to go out faster than go in. I suspect this is because when locked in the utility room he's bored enough to experiment with it till a head push works. I'm not sure if he's learning the idea though as this may be just random chance that he uses his head occasionally. For going in the sets no confined space so I think he just doesn't sit there and try it over and over as he can he can something else like howl at the window to get my attention. Only when it rains does he make a concerted effort to get in. So the good news is it does work and it appears cats can make use of it but not easily at least at first. As far as I can tell from reading all the rfid gates have the same stupid design flaws. I bought two of these and one of them seemed to have a weaker or non existent detection and so I returned it. So there may be variability in how close the cats head has to be. Other people have reported these things making noise when the cat just walks by it so those must have a longer range. Evidently the quality control on these is poor. It seems to be mechanically well made though. The opening is small but I'd say anything but the largest cat could squeeze through snugly. I prefer tat as it will exclude raccoons and dogs more if they manage to break the latch
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Reviewed in the United States on June 21, 2024 by James Earl Carter
The BEST cat flap door ever!!!
i LOVE this door! I don't get why anyone would want to return it. It's great to keep your cat safe from wild life (racoons) or strange cats from entering your house or barn. It works off a microchip in your cat and will only open for him/her and then locks behind them. You can program up to something ridiculous like 25 cats. You can manually lock the door (i.e. you are feeding them their evening meal, and want to keep them inside, turn the knob, lock the door). Or you have a wayward cat that hasn't made it home yet, but you don't' want anyone else to leave, turn the knob to "enter only." You have a cat you don't want to go outside ever. You never program their microchip so they can't use the door. This door never failed. It operates on AA batteries and has a low battery power light to warn you. Instructions are simple. If someone returns this door it's because they are lazy and don't want to train their cat on this door. Yes, it takes some of that, but I am here to tell you, invest the time to teach this to your cat, and you will sleep better every night. My cat was skittish of other people. He was a barn cat, but I took the time to let him know me, and he allowed me to train him. He flies through this door faster than a cat doing zoomies in your house now. Best investment i made into my safety, and my cat's safety. Easy to install, sturdy, durable, and great battery life. Yes, there is a click as the door reads your cat's microchip, but that's also a training aid. They learn they have to hear a click and then the door works. And if they are like my cat, who never went through a cat flap till this door, it took him some time to get used to the flap sliding across his back. But cats are smart. They get this. Too bad some people don't.
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Reviewed in the United States on April 9, 2025 by DianeM
Started out promising, but...
The devil is in the details and if those details are not presented then you better be prepared to be disappointed. I bought this product because I have had problems with racoons coming through the existing cat door at night. What I really needed was a cat door that would simple lock access from the outside during the evening hours. Unfortunately that is just too simple of an idea for any manufacturer of pet doors apparently since I could find nothing even close to something like that. The best solution was a pet door with an RF tag reader so I decided to take a chance on this product. When it first arrived, I was pleasantly surprised and happy with the quality of the build. It is solidly constructed with hard quality plastic for its case and a nice strong, tight fitting flap. I was also pleased to see that it fit inside the existing cut I made in the door for the previous pet door. The previous door was taller and a four inch gap was left between the new pet door and the top of the old door cut. This was no big deal and I had expected this before I bought this product. I had plans on blocking and filling the gap once I had things set up so no disappointment there. I easily installed the door, purchased some batteries and this is where things began to go south real fast. In short, there were two major problems here. First and foremost of the problems was the fact that this product has issues with metal doors. My door just happens to be made from two metal sheets that sandwich an inner foam layer. The instructions point out that the product could experience reduced range in reading the RF tags but should still work well enough with most metal doors. This little detail, had I known about it beforehand would in all likelihood have swayed my decision away from buying this damn thing in the first place. Of course there was no mention of this the product description (thank you Amazon). The manufacture offers a work around to this problem by providing a large round plastic adapter (sold separately) which centers the door away from the metal edges and requires additional cutting into the door. I was skeptical of buying anything else from this manufacturer and not really in the mood to chop up my door any more than it already is. This brings us to problem number two: the cat hates this door. I tried everything I could to get her to acclimate to the new door but nothing worked. At one point I had to gently but firmly push her head in enough to allow the door to read the tag while in the learning mode. Afterwards I got the thing to unlock only once from the inside and never did it work from the outside as the cat was pressing on the door with her head with gentle prodding from me. In order for any cat to access the door it has to basically squat down as it passes through. Some cats might not mind but mine would have nothing to do with it. Now problem number one was working in concert with problem number two to make the whole situation a complete failure. I left the door in for a few days just to see if either the cat would come to accept the door and/or if the door itself would work as designed. No go. So even if I could have solved problem number one by purchasing and installing the adapter to get the door to work, it wouldn't have made any difference in the outcome as the cat was just plan uncomfortable with the ergonomics of the door design. Finally I decided to remove the door which normally should have come out as easily as it would be going in. No. One of the two screw would not come out all the way and I had to end up cutting it with a small Dremel grinding wheel which ended up damaging the mounting ring thus voiding any chance of selling it off to someone who might have use for this product. Even after I cut the screw I had do disassemble the thing to remove the remaining piece of screw that would not back out. So what I got for my $160 purchase was a nicely built piece of quality plastic destined for the local landfill and a new found reluctance to ever order anything more from Amazon or anyone else online. My only advice for anyone who wishes to order online is to see if you can download the instruction manual in advance and read it first before throwing away your money as I ended up doing. 160 lousy f***ing bucks Amazon! That stings, and I will remember this for a long f***ing time.
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Reviewed in the United States on June 11, 2014 by Douglas McGhee