1.0 out of 5 stars | Terrible quality
One of the feet of the chair snapped completely off while I was rolling it between my house and my car via my driveway. It came off on flat ground. How is it so cheap that happens?? The seller was specifically amazon.com directly, not a 3rd party. Edit: I was able to find a local office furniture store that's an official retailer of the steelcase leap and the chair I received from amazon seems to be a different chair. Amazon Chair: Thin seat cushion. You can feel the plastic hitting your butt through the seat cushion. Generally cheap feel like it is going to fall apart. Official Steelcase Retailer: Seat cushion seemed full and comfortable. None of the "feel the plastic though the seat cushion" feeling. Chair felt more solid and durable. Appearance-wise they seemed to be the same chair, and sitting in the chair it had the same general shape and feel for how you sat...but without the "cheap" feeling to it. I wonder if either amazon is getting duped and selling a knockoff version of the chair, or if they're accidentally mixing up inventory from the cheaper retailers who are selling knockoff versions. The chair I sat in in the store - despite seeming to be the same basic chair design - felt far higher quality like one would expect for a thousand dollar office chair. I hope amazon will look into this and fix this.
Reviewed in the United States on August 22, 2018 by W. Gayther
2.0 out of 5 stars | Does not come with a Steelcase warranty
After 7 months the chair cylinder had dropped to 1/4" above the floor. Found that the cylinder had been shimmed with tape. Contacted the seller Madison, who said to return the entire chair to Brooklyn, NY, at my cost (from the west coast). The chair can't be repaired at a local Steelcase facility because Madison removes all Steelcase identifying marks, meaning you don't get a warranty from Steelcase -- on a supposedly new chair.
Reviewed in the United States on March 19, 2018 by Kevin J. Manuele
3.0 out of 5 stars | Subpar quality and warranty support
Color: Buzz 2 - Blue
I've had this chair about 4 years now. It's extremely comfortable and does wonders for my back as someone who works from home and has a lot of stationary hobbies. However, the overall quality is disappointing, given the cost, and it's difficult to get the warranty honored, because you are at the mercy of whatever partner Steelcase has shunted responsibility onto in your area, they do not actually take any responsibility for repairing their own defective products themselves. Most recently, I needed new armrest caps, because, like most of the rest of the chair, they began to fall apart after a couple of years. After being ignored by several local distributors, I ordered the replacements, at my own expense, ($93 for some foam and plastic) from Steelcase. They arrived yesterday, and they're of *dramatically* lower quality than the originals that came on the chair. The foam is hard, they're narrower than the originals, and Steelcase couldn't even be bothered to tap the screw holes, so you have to do that yourself. Given that this is literally a $1,000 chair, I would expect it to last longer than 4 years, and I would expect the manufacturer's replacement parts to be the same as the originals that came on the chair, and I would expect them to honor the warranty, but none of those things are true, so I would recommend choosing another chair.
Reviewed in the United States on May 8, 2020 by Jaron
5.0 out of 5 stars | Great chair
We use the Leap in our office so I purchased this knowing it fits me very well. The lumbar support is perfect at the maximum firmness setting, the sticky backrest lets me sit back and stay there at different angles while maintaining the same lumbar support, and the armrest is of an amazing foam material that presses in and always bounces back. The ability to constantly shift angles and positions is important when working for long periods of time. I've tried the Markus and Jarvfjallet previously, but wasn't happy with the lumbar support they provided. The manufacturer headrest is poorly reviewed, but there are third party headrests that fit well onto this chair if you really need it. There are some negative reviews which are likely due to third party purchases. Make sure the item is "Sold by Amazon". I can confirm that chairs "sold by Amazon" are brand new and acquired directly from Steelcase. The tag on my chair and label on the box indicated that the chair was shipped from Steelcase a month before it was delivered to my home.
Reviewed in the United States on December 7, 2020 by Peter
1.0 out of 5 stars | Quality seems to have done downhill
I purchased this chair about a year ago, after being a long time Steelcase Leap chair user. I loved this chair, and it was the only chair that I could comfortably sit in throughout the work day. Last year, I purchased one for my home office from Amazon. It is NOT the same quality at the chairs that I have used and loved from Steelcase for years. The seat cushion is so much thinner, like there is only half of the amount of padding in the seat as the one that I am used to in my office. The chair creaks horribly every time I get up or sit down, and I cannot sit in it for elongated periods of time without my back starting hurt badly -- same as with a cheap $50 office chair. I'm not sure if I just got a dud, or if the quality at Steelcase has just gone very downhill over the years, or if the quality of the product that they sell B2C is so drastically different than their B2B sales... I just wish I had returned it initially instead of allowing time to it to "break in". I would not purchase from Steelcase again, even though I was previously a loyal user.
Reviewed in the United States on March 7, 2016 by Linda Martin
1.0 out of 5 stars | Killing my Back
This is, by far, the least comfortable chair I have ever owned. I am a fit 5'10" 185lbs without any back issues. I have tried adjusting the Steelcase Leap in every possible way, but my butt and legs fall asleep after 15 minutes and the lumbar support is like a spiked brick digging into my spine. I hate that I wasted so much money on this thing. I work at a computer 8-10 hours a day and thought that I was making a solid investment in my health. I was wrong.
Reviewed in the United States on August 8, 2018 by Dr. Michael O'Neil