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NAKTO 26" 250W Cargo Electric Bicycle Sporting Shimano 6 Speed Gear EBike Brushless Gear Motor with Removable Waterproof Large Capacity 36V10A Lithium Battery and Battery Charger
NAKTO 26" 250W Cargo Electric Bicycle Sporting Shimano 6 Speed Gear EBike Brushless Gear Motor with Removable Waterproof Large Capacity 36V10A Lithium Battery and Battery Charger
NAKTO 26" 250W Cargo Electric Bicycle Sporting Shimano 6 Speed Gear EBike Brushless Gear Motor with Removable Waterproof Large Capacity 36V10A Lithium Battery and Battery Charger
NAKTO 26" 250W Cargo Electric Bicycle Sporting Shimano 6 Speed Gear EBike Brushless Gear Motor with Removable Waterproof Large Capacity 36V10A Lithium Battery and Battery Charger
NAKTO 26" 250W Cargo Electric Bicycle Sporting Shimano 6 Speed Gear EBike Brushless Gear Motor with Removable Waterproof Large Capacity 36V10A Lithium Battery and Battery Charger
NAKTO 26" 250W Cargo Electric Bicycle Sporting Shimano 6 Speed Gear EBike Brushless Gear Motor with Removable Waterproof Large Capacity 36V10A Lithium Battery and Battery Charger
NAKTO 26" 250W Cargo Electric Bicycle Sporting Shimano 6 Speed Gear EBike Brushless Gear Motor with Removable Waterproof Large Capacity 36V10A Lithium Battery and Battery Charger
NAKTO 26" 250W Cargo Electric Bicycle Sporting Shimano 6 Speed Gear EBike Brushless Gear Motor with Removable Waterproof Large Capacity 36V10A Lithium Battery and Battery Charger

NAKTO 26" 250W Cargo Electric Bicycle Sporting Shimano 6 Speed Gear EBike Brushless Gear Motor with Removable Waterproof Large Capacity 36V10A Lithium Battery and Battery Charger

NAKTO 26" 250W Cargo Electric Bicycle Sporting Shimano 6 Speed Gear EBike Brushless Gear Motor with Removable Waterproof Large Capacity 36V10A Lithium Battery and Battery Charger
NAKTO 26" 250W Cargo Electric Bicycle Sporting Shimano 6 Speed Gear EBike Brushless Gear Motor with Removable Waterproof Large Capacity 36V10A Lithium Battery and Battery Charger
NAKTO 26" 250W Cargo Electric Bicycle Sporting Shimano 6 Speed Gear EBike Brushless Gear Motor with Removable Waterproof Large Capacity 36V10A Lithium Battery and Battery Charger
NAKTO 26" 250W Cargo Electric Bicycle Sporting Shimano 6 Speed Gear EBike Brushless Gear Motor with Removable Waterproof Large Capacity 36V10A Lithium Battery and Battery Charger
NAKTO 26" 250W Cargo Electric Bicycle Sporting Shimano 6 Speed Gear EBike Brushless Gear Motor with Removable Waterproof Large Capacity 36V10A Lithium Battery and Battery Charger
NAKTO 26" 250W Cargo Electric Bicycle Sporting Shimano 6 Speed Gear EBike Brushless Gear Motor with Removable Waterproof Large Capacity 36V10A Lithium Battery and Battery Charger
NAKTO 26" 250W Cargo Electric Bicycle Sporting Shimano 6 Speed Gear EBike Brushless Gear Motor with Removable Waterproof Large Capacity 36V10A Lithium Battery and Battery Charger
NAKTO 26" 250W Cargo Electric Bicycle Sporting Shimano 6 Speed Gear EBike Brushless Gear Motor with Removable Waterproof Large Capacity 36V10A Lithium Battery and Battery Charger
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Features

  • {HIGH-QUALITY MATERIAL & AFFORDABLE PRICE} :The electric bikes adopts High-strength Carbon Steel Frame, the front fork is made of High-strength Carbon Steel and packed with premium comfort shock absorption.Affordable Direct to Consumer Pricing (Sell directly from factory),Why are our bikes often less than half the price of comparable bikes on the market? Because we sell direct to you, the consumer.We ensuring you're always getting the best deal on your electric bike
  • {HIGH-QUALITY BRAKE & GEAR SHIFT SYSTEM}:This electric bike with front V Brake and rear Expansion brake and 6-Speed-Transmission System, you can choose any speed according to your needs. The perfect brakes fully protect your safety. And the horn and the bright LED headlamp are equipped for night riding
  • {LITHIUM BATTERY & HIGH SPEED MOTOR}:The 36V, 10AH lithium battery of this ebike is Removable. The bike equipped with smart lithium battery charger can make you ride up to 22-28Miles(30-45km) with Per charger and PAS ranger is 28-35Miles(40-55KM).250W High Speed Brushless gear motors easily assists you to travel at the 18-25 MPH road speed limit
  • {2 WORKING MODES}: E-bike & Assisted bicycle, you can choose the E-bike to enjoy a long time travel, and also exercise. Combining two modes would be a better choice,Selectable pedal assist or twist the "variable speed throttle" for hours of enjoyment(Note:To ensure quality, please order by "NAKTO Official Shop". And we are the only official seller and not responsible for after sell service purchased from other seller.)
  • {WARRANTY POLICY & ASSEMBLE}: E-bike and battery are 1-year-warranty, the ebike parts are free for the customers during the quality assurance period. The ebike have finish assembling 95% before shipment in order to avoid the collison and damage in transit , just need assemble front wheel and handlebar.(Note: We do NOT provide “Free Assemble”but customer can chooce Free Amazon Assmble Service when you choose shipped address. and Our company upload many NAKTO EBIKE Assemblem video on youtub

Shipping Weight: 50 pounds (View shipping rates and policies)


ASIN: B01N1GN306


Customer Reviews: 4.0 out of 5 stars232 customer ratings


Amazon Best Sellers Rank: #19,672 in Sports & Outdoors (See Top 100 in Sports & Outdoors) #2 in Adult Electric Bicycles


Shipping

This product includes free shipping to all US addresses.


Delivery

Unless otherwise stated above, most products arrive within 2-3 business days. Larger items may take 6-9 business days. Tracking information will be automatically provided as soon as your order ships.


View our full shipping policy here.

Returns

This product can be returned within 30 days of delivery for a full refund. Please visit our returns center to begin a return.

View our full returns policy here.

Features

  • {HIGH-QUALITY MATERIAL & AFFORDABLE PRICE} :The electric bikes adopts High-strength Carbon Steel Frame, the front fork is made of High-strength Carbon Steel and packed with premium comfort shock absorption.Affordable Direct to Consumer Pricing (Sell directly from factory),Why are our bikes often less than half the price of comparable bikes on the market? Because we sell direct to you, the consumer.We ensuring you're always getting the best deal on your electric bike
  • {HIGH-QUALITY BRAKE & GEAR SHIFT SYSTEM}:This electric bike with front V Brake and rear Expansion brake and 6-Speed-Transmission System, you can choose any speed according to your needs. The perfect brakes fully protect your safety. And the horn and the bright LED headlamp are equipped for night riding
  • {LITHIUM BATTERY & HIGH SPEED MOTOR}:The 36V, 10AH lithium battery of this ebike is Removable. The bike equipped with smart lithium battery charger can make you ride up to 22-28Miles(30-45km) with Per charger and PAS ranger is 28-35Miles(40-55KM).250W High Speed Brushless gear motors easily assists you to travel at the 18-25 MPH road speed limit
  • {2 WORKING MODES}: E-bike & Assisted bicycle, you can choose the E-bike to enjoy a long time travel, and also exercise. Combining two modes would be a better choice,Selectable pedal assist or twist the "variable speed throttle" for hours of enjoyment(Note:To ensure quality, please order by "NAKTO Official Shop". And we are the only official seller and not responsible for after sell service purchased from other seller.)
  • {WARRANTY POLICY & ASSEMBLE}: E-bike and battery are 1-year-warranty, the ebike parts are free for the customers during the quality assurance period. The ebike have finish assembling 95% before shipment in order to avoid the collison and damage in transit , just need assemble front wheel and handlebar.(Note: We do NOT provide “Free Assemble”but customer can chooce Free Amazon Assmble Service when you choose shipped address. and Our company upload many NAKTO EBIKE Assemblem video on youtub

Shipping Weight: 50 pounds (View shipping rates and policies)


ASIN: B01N1GN306


Customer Reviews: 4.0 out of 5 stars232 customer ratings


Amazon Best Sellers Rank: #19,672 in Sports & Outdoors (See Top 100 in Sports & Outdoors) #2 in Adult Electric Bicycles


Shipping

This product includes free shipping to all US addresses.


Delivery

Unless otherwise stated above, most products arrive within 2-3 business days. Larger items may take 6-9 business days. Tracking information will be automatically provided as soon as your order ships.


View our full shipping policy here.

Returns

This product can be returned within 30 days of delivery for a full refund. Please visit our returns center to begin a return.

View our full returns policy here.

Features

  • {HIGH-QUALITY MATERIAL & AFFORDABLE PRICE} :The electric bikes adopts High-strength Carbon Steel Frame, the front fork is made of High-strength Carbon Steel and packed with premium comfort shock absorption.Affordable Direct to Consumer Pricing (Sell directly from factory),Why are our bikes often less than half the price of comparable bikes on the market? Because we sell direct to you, the consumer.We ensuring you're always getting the best deal on your electric bike
  • {HIGH-QUALITY BRAKE & GEAR SHIFT SYSTEM}:This electric bike with front V Brake and rear Expansion brake and 6-Speed-Transmission System, you can choose any speed according to your needs. The perfect brakes fully protect your safety. And the horn and the bright LED headlamp are equipped for night riding
  • {LITHIUM BATTERY & HIGH SPEED MOTOR}:The 36V, 10AH lithium battery of this ebike is Removable. The bike equipped with smart lithium battery charger can make you ride up to 22-28Miles(30-45km) with Per charger and PAS ranger is 28-35Miles(40-55KM).250W High Speed Brushless gear motors easily assists you to travel at the 18-25 MPH road speed limit
  • {2 WORKING MODES}: E-bike & Assisted bicycle, you can choose the E-bike to enjoy a long time travel, and also exercise. Combining two modes would be a better choice,Selectable pedal assist or twist the "variable speed throttle" for hours of enjoyment(Note:To ensure quality, please order by "NAKTO Official Shop". And we are the only official seller and not responsible for after sell service purchased from other seller.)
  • {WARRANTY POLICY & ASSEMBLE}: E-bike and battery are 1-year-warranty, the ebike parts are free for the customers during the quality assurance period. The ebike have finish assembling 95% before shipment in order to avoid the collison and damage in transit , just need assemble front wheel and handlebar.(Note: We do NOT provide “Free Assemble”but customer can chooce Free Amazon Assmble Service when you choose shipped address. and Our company upload many NAKTO EBIKE Assemblem video on youtub

Shipping Weight: 50 pounds (View shipping rates and policies)


ASIN: B01N1GN306


Customer Reviews: 4.0 out of 5 stars232 customer ratings


Amazon Best Sellers Rank: #19,672 in Sports & Outdoors (See Top 100 in Sports & Outdoors) #2 in Adult Electric Bicycles


abunda_amazon_reviews I have three ebikes, and this bike is the same price as one of my batteries from Luna cycle. I have not yet opened the battery case to look at the battery cells. There is no indication on the battery on the type of cells inside, also not UL certified. I would be careful charging this battery unsupervised, as these unmarked batteries are most likely cheaper Chinese 18650 cells. Keep a fire extinguisher nearby and do not charge next to gas or combustible material. The bike itself is equivalent to a Walmart bike with the cheapest possible components. The headlight will not stay upright. I noticed a lot plinking sounds coming from the rear wheel. Upon inspection the rear spokes we're loose and needed tensioning. However it works. During one charge I estimated about 7 miles of range with the throttle wide open going up hills. Another charge the bike went 12 miles and 16 miles with moderate pedeling and still had all three lights indicating a full charge. So with pedaling, range could be sufficient. 18 miles an hour is possible with moderate pedaling on flat ground. This bike motor seems to be built for speed and less for torque. This bike will struggle up steep hills without pedel assistance from the rider. The bike is very heavy and tough to stop, ederly might have trouble with the weight especially with loading onto vehicles. This bike will be tough to load on top post only bike racks. Top post adapters might not work due the weight of the bike. Overall if you want to have an ebike for occasional rides, this bike will work. However the durability of this bike is going to be the question over the long haul. I suspect that these batteries are not top of the line and will start to fail within 6 to 24 months. Sonders ebike that will cost $700 shipped that will be a better option if you are looking for the next level up. I give it a 4 out 5 stars for now as it exceeded my expectations, based on the price point. Edit - March 2018 - Bike is still working like new. Riding 1-3 times a Month. Best value for the money for an entry level ebike. No issues so far. Batteries are still going great. Might have to upgrade my ratings based on value. Also Sonders has raised their prices on their bikes. I will post an update if this bike breaks.;;Reviewed in the United States on July 9, 2017;;4.0 out of 5 stars;;Sonders ebike that will cost $700 shipped that will be a better option if you are looking for the next level ...;;Sir Jerry III;;;This bicycle is a very good value, since it can be used in either manual or electric mode. Both the handlebar and seat height and inclination are adjustable. The assembly and use instructions are unclear since they refer to other configurations than I have. The assembly instructions are also unclear, but the assembly itself is very intuitive for those with a modicum of mechanical skill. My bicycle came without the basket shown and also had a defective front wheel. The company was amazingly responsive and overnight-ed the missing and defective parts; their customer service was outstanding. After assembly and a little trial and error, I managed to figure out the functions and use of all the controls. In the manual mode the bike acts like any other six speed, there is a little red button that switches between manual and electric with each push. The electric mode is used either with the handlebar twist throttle or by peddling which activates it. The pedal brings the bike up to full speed while peddling slightly and with the throttle the speed is adjustable. I am very happy with my purchase.;;Reviewed in the United States on April 17, 2017;;5.0 out of 5 stars;;Buy with Confidence;;StephenR;;;Great bike, especially for the price. After a few minor glitches, but working with an excellent customer service rep from Amazon, Gregg, we received the bike (basket had to be shipped later, it didn't come with it originally but all worked out well). I've used this several times, speed reaches 25 mph, powerful bike, can't believe the price. Easy to handle, I have no problems whatsoever with the kickstand but if it has to be physically carried, I let my husband do it, but as for getting it off the kickstand or back on, I have no issues. The only thing I didn't like was the seat, I found it to be uncomfortable so switched seats and bought a great sheepskin cover on Amazon for it. I don't know how long the charge will last, I've only used it a few miles at a time but no loss of power even going up a slight hill. Love the bike!! It's fun, and I love when you use pedal assist the motor kicks on. We did paint the basket white and added a ribbon! Wonderful bike, highly recommend!;;Reviewed in the United States on February 19, 2017;;5.0 out of 5 stars;;LOVE this powerful bike!;;CP;;;I purchased this bike for my wife, who wanted to join me on some of my rides, especially since I purchased myself an e-bike. When I told the supplier I needed it by certain date and time for my wife's birthday, they went out of their way to ensure that it arrived in plenty of time. After about one month we experienced a problem with the torque sensor not kicking in when she was peddling ( The handlebar mounted throttle still worked perfectly). I tried taking it to a couple of local bike dealers, but they were too afraid to work on something they were unfamiliar with. I got back in touch with the supplier, who probably shipped to me the parts to try to repair it myself, when this was unsuccessful they immediately agreed to shipped me a totally new bike! I am not used to this level of customer support (this is not an expensive electric bike after all), so feel I must give five stars for exceptional service on an already good product. Plus my wife absolutely loves the bike.;;Reviewed in the United States on May 22, 2017;;5.0 out of 5 stars;;Great bike night with phenomenal customer service;;Harry the Hornet

Shipping

This product includes free shipping to all US addresses.


Delivery

Orders placed now will arrive in 6-9 business days. Tracking information will be automatically provided as soon as your order ships.


View our full shipping policy here.

Returns

This product can be returned within 30 days of delivery for a full refund. Please visit our returns center to begin a return.

View our full returns policy here.

Top Amazon Reviews


4.0 out of 5 stars
By Sir Jerry III - Reviewed in the United States on July 9, 2017
Sonders ebike that will cost $700 shipped that will be a better option if you are looking for the next level ...
I have three ebikes, and this bike is the same price as one of my batteries from Luna cycle. I have not yet opened the battery case to look at the battery cells. There is no indication on the battery on the type of cells inside, also not UL certified. I would be careful charging this battery unsupervised, as these unmarked batteries are most likely cheaper Chinese 18650 cells. Keep a fire extinguisher nearby and do not charge next to gas or combustible material. The bike itself is equivalent to a Walmart bike with the cheapest possible components. The headlight will not stay upright. I noticed a lot plinking sounds coming from the rear wheel. Upon inspection the rear spokes we're loose and needed tensioning. However it works. During one charge I estimated about 7 miles of range with the throttle wide open going up hills. Another charge the bike went 12 miles and 16 miles with moderate pedeling and still had all three lights indicating a full charge. So with pedaling, range could be sufficient. 18 miles an hour is possible with moderate pedaling on flat ground. This bike motor seems to be built for speed and less for torque. This bike will struggle up steep hills without pedel assistance from the rider. The bike is very heavy and tough to stop, ederly might have trouble with the weight especially with loading onto vehicles. This bike will be tough to load on top post only bike racks. Top post adapters might not work due the weight of the bike. Overall if you want to have an ebike for occasional rides, this bike will work. However the durability of this bike is going to be the question over the long haul. I suspect that these batteries are not top of the line and will start to fail within 6 to 24 months. Sonders ebike that will cost $700 shipped that will be a better option if you are looking for the next level up. I give it a 4 out 5 stars for now as it exceeded my expectations, based on the price point. Edit - March 2018 - Bike is still working like new. Riding 1-3 times a Month. Best value for the money for an entry level ebike. No issues so far. Batteries are still going great. Might have to upgrade my ratings based on value. Also Sonders has raised their prices on their bikes. I will post an update if this bike breaks.

5.0 out of 5 stars
By StephenR - Reviewed in the United States on April 17, 2017
Buy with Confidence
This bicycle is a very good value, since it can be used in either manual or electric mode. Both the handlebar and seat height and inclination are adjustable. The assembly and use instructions are unclear since they refer to other configurations than I have. The assembly instructions are also unclear, but the assembly itself is very intuitive for those with a modicum of mechanical skill. My bicycle came without the basket shown and also had a defective front wheel. The company was amazingly responsive and overnight-ed the missing and defective parts; their customer service was outstanding. After assembly and a little trial and error, I managed to figure out the functions and use of all the controls. In the manual mode the bike acts like any other six speed, there is a little red button that switches between manual and electric with each push. The electric mode is used either with the handlebar twist throttle or by peddling which activates it. The pedal brings the bike up to full speed while peddling slightly and with the throttle the speed is adjustable. I am very happy with my purchase.

5.0 out of 5 stars
By CP - Reviewed in the United States on February 19, 2017
LOVE this powerful bike!
Great bike, especially for the price. After a few minor glitches, but working with an excellent customer service rep from Amazon, Gregg, we received the bike (basket had to be shipped later, it didn't come with it originally but all worked out well). I've used this several times, speed reaches 25 mph, powerful bike, can't believe the price. Easy to handle, I have no problems whatsoever with the kickstand but if it has to be physically carried, I let my husband do it, but as for getting it off the kickstand or back on, I have no issues. The only thing I didn't like was the seat, I found it to be uncomfortable so switched seats and bought a great sheepskin cover on Amazon for it. I don't know how long the charge will last, I've only used it a few miles at a time but no loss of power even going up a slight hill. Love the bike!! It's fun, and I love when you use pedal assist the motor kicks on. We did paint the basket white and added a ribbon! Wonderful bike, highly recommend!

5.0 out of 5 stars
By Harry the Hornet - Reviewed in the United States on May 22, 2017
Great bike night with phenomenal customer service
I purchased this bike for my wife, who wanted to join me on some of my rides, especially since I purchased myself an e-bike. When I told the supplier I needed it by certain date and time for my wife's birthday, they went out of their way to ensure that it arrived in plenty of time. After about one month we experienced a problem with the torque sensor not kicking in when she was peddling ( The handlebar mounted throttle still worked perfectly). I tried taking it to a couple of local bike dealers, but they were too afraid to work on something they were unfamiliar with. I got back in touch with the supplier, who probably shipped to me the parts to try to repair it myself, when this was unsuccessful they immediately agreed to shipped me a totally new bike! I am not used to this level of customer support (this is not an expensive electric bike after all), so feel I must give five stars for exceptional service on an already good product. Plus my wife absolutely loves the bike.

Recent Reviews


4.0 out of 5 stars
By Sir Jerry III - Reviewed in the United States on July 9, 2017
Sonders ebike that will cost $700 shipped that will be a better option if you are looking for the next level ...
I have three ebikes, and this bike is the same price as one of my batteries from Luna cycle. I have not yet opened the battery case to look at the battery cells. There is no indication on the battery on the type of cells inside, also not UL certified. I would be careful charging this battery unsupervised, as these unmarked batteries are most likely cheaper Chinese 18650 cells. Keep a fire extinguisher nearby and do not charge next to gas or combustible material. The bike itself is equivalent to a Walmart bike with the cheapest possible components. The headlight will not stay upright. I noticed a lot plinking sounds coming from the rear wheel. Upon inspection the rear spokes we're loose and needed tensioning. However it works. During one charge I estimated about 7 miles of range with the throttle wide open going up hills. Another charge the bike went 12 miles and 16 miles with moderate pedeling and still had all three lights indicating a full charge. So with pedaling, range could be sufficient. 18 miles an hour is possible with moderate pedaling on flat ground. This bike motor seems to be built for speed and less for torque. This bike will struggle up steep hills without pedel assistance from the rider. The bike is very heavy and tough to stop, ederly might have trouble with the weight especially with loading onto vehicles. This bike will be tough to load on top post only bike racks. Top post adapters might not work due the weight of the bike. Overall if you want to have an ebike for occasional rides, this bike will work. However the durability of this bike is going to be the question over the long haul. I suspect that these batteries are not top of the line and will start to fail within 6 to 24 months. Sonders ebike that will cost $700 shipped that will be a better option if you are looking for the next level up. I give it a 4 out 5 stars for now as it exceeded my expectations, based on the price point. Edit - March 2018 - Bike is still working like new. Riding 1-3 times a Month. Best value for the money for an entry level ebike. No issues so far. Batteries are still going great. Might have to upgrade my ratings based on value. Also Sonders has raised their prices on their bikes. I will post an update if this bike breaks.

5.0 out of 5 stars
By StephenR - Reviewed in the United States on April 17, 2017
Buy with Confidence
This bicycle is a very good value, since it can be used in either manual or electric mode. Both the handlebar and seat height and inclination are adjustable. The assembly and use instructions are unclear since they refer to other configurations than I have. The assembly instructions are also unclear, but the assembly itself is very intuitive for those with a modicum of mechanical skill. My bicycle came without the basket shown and also had a defective front wheel. The company was amazingly responsive and overnight-ed the missing and defective parts; their customer service was outstanding. After assembly and a little trial and error, I managed to figure out the functions and use of all the controls. In the manual mode the bike acts like any other six speed, there is a little red button that switches between manual and electric with each push. The electric mode is used either with the handlebar twist throttle or by peddling which activates it. The pedal brings the bike up to full speed while peddling slightly and with the throttle the speed is adjustable. I am very happy with my purchase.

5.0 out of 5 stars
By CP - Reviewed in the United States on February 19, 2017
LOVE this powerful bike!
Great bike, especially for the price. After a few minor glitches, but working with an excellent customer service rep from Amazon, Gregg, we received the bike (basket had to be shipped later, it didn't come with it originally but all worked out well). I've used this several times, speed reaches 25 mph, powerful bike, can't believe the price. Easy to handle, I have no problems whatsoever with the kickstand but if it has to be physically carried, I let my husband do it, but as for getting it off the kickstand or back on, I have no issues. The only thing I didn't like was the seat, I found it to be uncomfortable so switched seats and bought a great sheepskin cover on Amazon for it. I don't know how long the charge will last, I've only used it a few miles at a time but no loss of power even going up a slight hill. Love the bike!! It's fun, and I love when you use pedal assist the motor kicks on. We did paint the basket white and added a ribbon! Wonderful bike, highly recommend!

5.0 out of 5 stars
By Harry the Hornet - Reviewed in the United States on May 22, 2017
Great bike night with phenomenal customer service
I purchased this bike for my wife, who wanted to join me on some of my rides, especially since I purchased myself an e-bike. When I told the supplier I needed it by certain date and time for my wife's birthday, they went out of their way to ensure that it arrived in plenty of time. After about one month we experienced a problem with the torque sensor not kicking in when she was peddling ( The handlebar mounted throttle still worked perfectly). I tried taking it to a couple of local bike dealers, but they were too afraid to work on something they were unfamiliar with. I got back in touch with the supplier, who probably shipped to me the parts to try to repair it myself, when this was unsuccessful they immediately agreed to shipped me a totally new bike! I am not used to this level of customer support (this is not an expensive electric bike after all), so feel I must give five stars for exceptional service on an already good product. Plus my wife absolutely loves the bike.