Masterbuilt MB20074719 Bluetooth Digital Electric Smoker, 40 inch, Stainless Steel

5.0 out of 5 stars

By Mogadishu 207 - Reviewed in the United States on July 6, 2020

Very easy to use - great taste

Your browser does not support HTML5 video. I have been wanting a smoker (never had one before) and I decided to go with an electric smoker as it is easier to keep the temperature. After a bit of research, the Masterbuilt electric smoker seemed to be the right one for me. It came very well packaged (see pictures). Setting it up took me about 15 minutes (it was so well packed, removing the packaging took the longest :=) Using it is very simple. I followed the instruction on first time use (very well explained in the manual). It took about 3 hours to prep for the first time. After that, I put the meat (turkey in my case) inside, inserted the probe in the meat, added wood chips and it worked like magic. Connecting my phone to the smoker was the biggest challenge, but so easy to overcome. The manual says to push the Bluetooth button and pair it with the phone. The reality is that you have to "press and hold" for a few seconds to be able to pair the smoker with the phone. After that, whenever you are out of range and you come back within range, you just click on the Bluetooth button (do not press and hold) and it reconnects immediately. Th display works great, but is not very bright if outside in the sun. However, I never have to use it as I do control the smoker from my phone at my convenience. The built in alarms in the app are also very helpful. I use them all the time. Finally, the most important thing is the quality of the food. The smoked turkey legs were simply fantastic. They were exactly like the ones in Disneyland (or so say my kids :). I recommend this smoker as I like it very much. Note: If you liked my review, please click on "helpful" below. Thank you

1.0 out of 5 stars

By Eddie Hightshoe - Reviewed in the United States on September 15, 2019

Worst customer service I have ever encountered

Do not buy anything from this manufacturer. Product showed up damaged. UPS was at fault, I get that. But, I have been going round and round for 18 days trying to get it replaced. When you call, all the recordings talk about how great they are at customer service. But that is all lip service. Three customer service reps so far. I have sent them the pictures and information they asked for 13 different times now, and then asked for a supervisor to contact me. Nothing. Nada. You can't talk to a live person when you call. All you get is automated responses. Someone usually calls you back the next day, but still has no idea what you are talking about. I bought this unit because it was made in America. But, do your research and find another company. This one doesn't care about your business. I cannot believe how little they care about helping their customers. DO NOT buy anything from Masterbuilt. You will regret it.

1.0 out of 5 stars

By Deborah Henderson - Reviewed in the United States on March 3, 2020

Absolutely horrible customer service, horrible product.

Absolute worst product we have ever owned!! Got the product for my spouse as a Christmas present, after assembling it did not work right so I try to call customer service on a Saturday and they hold business hours of Monday - Friday 8am-5pm!! I’m sorry but does no one cook on the weekend that may encounter a problem and need support? So I contact amazon for more options and they tell me I can email the company for support as well... seems like a good idea.. huh? Nope!! Takes them 12 days to respond to the email that has every detail from unboxing to the issue I’m having for their email to say thank you for emailing customer support, how can we help? I packaged it up, sent it back and got a refund!!! I placed a call to another smoker company pretending to own one of their smokers the customer service was phenomenal!!!! We now own their brand of smoker!! Never again will I buy the masterbuilt brand!

2.0 out of 5 stars

By Amazon Customer - Reviewed in the United States on September 5, 2019

Electric smokers give your great control, this model has great features, bluetooth barely works

This is my second electric smoker from Masterbuilt. The first one is at our cabin, and I bought this newer model for home. I haven't done much with this one yet, but I can see already the pros/cons: Pros: - Electric is the way to go. I had a propane smoker before, but temperature control was really hard. As soon as the sun hit the black box it would jump up 75 degrees. Or if the tank ran empty, I wouldn't notice for a while. Electric smokers self-regulate, and with the wood box you get plenty of smoke so the taste is great. - This one has a built in meat temperature probe, which is super nice. For my older one, I had to buy an extra gadget that I use to remotely monitor meat temp from inside the house. - When it works, the bluetooth app is nice, especially in winter, so I can set/change my program from inside - They added a handle and wheels to this model, which my previous Masterbuilt is lacking. Very helpful. Cons - the little LED screen is nearly useless in daylight. - the bluetooth app is horrible. it disconnects frequently, and often takes multiple tries to pair. Also it falls into 'safe mode' sometimes and I cannot get it out of it rendering the app useless.

5.0 out of 5 stars

By Holly - Reviewed in the United States on August 19, 2019

Fantastic value, fantastic product!

Came packaged well, nothing broken or dinged up. Was able to put it together quickly. Already paired Bluetooth and am smoking chicken and a beef roast. Paired easily, the app is fantastic. The smoker itself is great. Holds a lot of variety, is producing a great amount of smoke, and most importantly is working properly!! Our last smoker was a Masterbuilt, we still have it and it still works actually but we needed something a little smaller because we moved and don’t have as large a patio. Absolutely happy with this purchase, love masterbuilt!

1.0 out of 5 stars

By MirandaD08 - Reviewed in the United States on October 6, 2019

Stopped working after 2 uses. Temperature is off.

Let me just say I really wanted to like this smoker. I bought it as a gift for my hubby and he was extremely excited because he has been wanting one with Bluetooth. When we got it we used it once, but the meat came out extremely dry, which is weird because according to the temps the smoker provided, it shouldn’t have been. We thought maybe it was the brisket and forgot about it as it was the first cook in it. Then we cooked a chicken in it. Again very dry. We checked the chicken with a second probe and compared to the one the grill came with and it was a whopping THIRTY DEGREES OFF. Extremely disappointed. So we thought okay well I guess the temp gauge just doesn’t work. So then we go to make ribs on it, and we go to check it....IT WASNT EVEN HEATING UP. I sent mine back and will not be purchasing another one. Maybe it was just this one but wow what a hassle having to pack it back up and ship it back. Will be buying locally for purchases like this from now on.