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Level

Lock Touch – Previous Model (Satin Nickel)

Based on 738 reviews
Condition: New
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$89.99
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Availability: Only 1 left in stock, order soon!
Fulfilled by Bargain Shack USA
Arrives Tuesday, Nov 3
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At a glance

Condition
New
Color
Satin Nickel
Size
Level Touch
Model
C-L12U
Dimensions
4.5 x 2.75 x 2.75 in
Weight
2.4 lb
Material
Nickel
In the box
This product is no longer available from the manufacturer.

Features 1

  • There is a newer version of this product available. Search ASIN B0FKLF5DPL for the latest model.

Description

There is a newer version of this product available. To find the updated version, search B0FKLF5DPL in the Amazon search bar.

Specs 26

Brand Level
Special Feature Level locks are engineered to meet ANSI standard strike plate dimensions. If your current strike plate cutout height measures 2 ¼", be sure to add a Level Lock Short Strike Plate to your cart. This item is sold separately.
Lock Type Deadbolt
Item dimensions L x W x H 4.5 x 2.75 x 2.75 inches
Material Nickel
Brand Name Level
Recommended Uses For Product Security
Number of Pieces 1

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Top Amazon Reviews

Worth every penny!
Color: Satin Nickel Size: Level Touch
I leave and enter my house very frequently, as my parents live next door and this lock is EXTREMELY convenient to easily lock and unlock my door. My parents also like to visit me quite often, and in the past, I’d have to stop what I was doing, run to the door, unlock it and let them in. Not anymore. I can use the app to unlock it and let them right in without having to get up 50 times a day. It’s very minimal (which is primarily why I bought it), looks super stylish and does away with any useless gimmicks. All features baked-in I use (i.e. touch to lock, geofence features, homekit, etc), and they work 9/10 times. There is the occasional hiccup where the lock doesn’t respond right away when approaching after leaving the geofence and returning, and the app would occasionally display the lock being unlocked when it’s actually locked, but those moments are few and far between. This is honestly the best smartlock I’ve ever had the pleasure of owning and would gladly pay the price over and over again to have it. ... show more
Reviewed in the United States on May 8, 2021 by Enid Riviera
Great idea poorly executed
Color: Matte Black Size: Level Touch
Have three related level brand deadbolts installed. Wanted an easy way to integrate a keypad or touchless entry to an additional external door and keep the products consistent. When this works correctly, it's great. However, lock is inconsistent in locking/unlocking with touch functionality. App access works fine but inability to work with physical interaction for a product labeled "touch" is catastrophic. Touch lock sometimes locks and unlocks with physical touch. The inconsistency forces you to open the app interface and touch your phone not the lock. This removes the best feature of hands free entry. Settings in app would also change without intervention. Wife would modify a setting and it would appear when I access the app only to revert to a different setting later without either of us applying a change. Pro: install is easy and the lock looks clean. It has a much smaller footprint than competitor products. Unfortunately, I'll need to mix the ecosystem to get a functional lock to consistently unlock with NFC and work within a single smart hub interface. Update: After a month of use, it works sporadically. Frequently locks itself after I walk out, I've been locked out at least half a dozen times. Will not unlock on the app stating I'm not in range. However, I can walk to one of the other doors using the internal Level lock and unlock to gain entry. ... show more
Reviewed in the United States on January 9, 2023 by Jen A
Sleek and low profile smart lock
Color: Matte Black Size: Level Touch
I don’t write reviews often, but after installing and using this lock I am thoroughly impressed and feel this warrants a review. For starters I was looking at locks from Kwikset and August, but they were extremely bulky with no style. It was also apparent with those that it was a smart lock which can be a security concern as an easy lock to pick. Coming across Level, it was the sleekest design out there and looked exactly like a traditional/non-smart lock. Here’s a few pros and cons Pros: - Sleek and discrete, it looks good - Super easy installation - Super easy app setup as well - Integrates with Apple home (as long as you have an iPad or Apple TV, you can use that as your home hub) - Touch feature to lock is awesome - Distinct noise for opening/closing - Can be used with Apple shortcuts as long as it’s set up with Apple home - App is very intuitive and simple, I actually rarely use it since everything is done though Apple home Cons: - The Touch Unlock that uses location services is useless since it needs to access your location 24/7 and I couldn’t really get it to work - To work with Alexa you need a sidewalk device Overall I’m extremely impressed with this lock, it came with 2 physical keys but after a few weeks I don’t even use it. When leaving I simply hold my finger on the lock and I know it’s locked after the chime (as well as a phone notification), when getting home I simply take out my phone walking up to my door and use my Apple shortcut to unlock it. The cons are not really cons, as the touch to unlock feature is cool in theory but probably easier to just unlock using your phone anyway. Long story short if you want a sleek/low profile smart lock that is easy to use and install, I’d highly recommend this. ... show more
Reviewed in the United States on October 11, 2022 by ryan
Great smart lock!
Color: Matte Black Size: Level Touch
After a massive hassle (the first time I ordered it they sent the wrong one - returning it was an unbelievable pain), I finally got the Level Lock Touch that I wanted. Because I had already installed the earlier one, installing this one took only a few minutes. The original installation was more work than I had anticipated. (Note that if you have an older thicker door, 120 years old in my case, you will have to carve out some wood on the inside and outside faces of the door and inset the pieces in order for this lock to fit - otherwise the inside and outside pieces won't get close enough for the provided bolts - but if you have a modern door, installing this lock will be a piece of cake). Setting it up through the Level app was easy. Linking it to Apple HomeKit was easy. Sharing access with my wife was easy, and the ability to send a temporary virtual key to anyone with an iPhone will be super helpful when we have houseguests. Touch-to-lock is a great feature. Touch-to-unlock, however, only works if you've already got the app open on your phone - the BlueTooth signal from the lock has a very short-range and just doesn't connect quickly enough otherwise (the touch-to-lock only works if your phone and the lock have already found one another). The key cards are fantastic. Regular old keys work too, but where's the fun in that? As if all that weren't enough - it really looks great. It's so small and low-profile, if you didn't know it was a smart lock, you'd never know it was a smart lock. ... show more
Reviewed in the United States on April 18, 2023 by L. Dorko
The Smart Lock That Doesn't Look Like One!
Color: Satin Chrome Size: Level Touch
Now that I'm a homeowner, I've always been interested in how I can use technology to my advantage around the house. I searched far and wide for a smart lock that would fit our needs without taking over the door, or come with a steep learning curve... any learning curve beyond turning a knob or using a physical key can be a bit much. I was stopped in my tracks when I found the Level Lock Touch. It solved all the specific needs I had and looked great as well. Natively supporting Apple HomeKit was a HUGE plus for me! Many smart locks just don't support HomeKit. It's the size of a standard deadbolt that you'd find on any normal entry door. A lot of smart door locks are noticeable because of the massive presence they can have on the front and back of your door. This one doesn't take up any additional space. The smarts are all built within the standard space of a deadbolt and the battery is even cleverly hidden within the bolt itself. I was skeptical at first that this deadbolt would be as strong as others, but it turns out just about ever deadbolt is hollow inside the actual bolt itself. At least this one contains a battery too! More solid than others, based on that alone. Installation was easy... I do wish it would work with certain trim plates. That's the ONLY reason I gave "Easy To Install" 4 out of 5 stars. It looks fine without a trim plate, though I would like the option. The lock has been flawless with integration into Apple HomeKit, one of the most secure smart home platforms. Asking Siri to lock/unlock works well and when we need it. It's also great to be able to walk out and merely touch the lock to lock it - without having to grab my keys. Inside, it's just a simple twist of the knob, or again, just ask Siri. You can even send guest invites to family/friends that may need access to your house. It's really quite flexible and I always know if my door is locked or not. Level Lock's technical support is fast and responsive. They're always looking into ways to improve their product, and it's nice to see Apple throwing their support behind this product as well, highlighting it on their HomeKit product page. If you get this lock, and you appreciate svelt smart technology that doesn't detract from the style and function of your existing home features, you won't be disappointed. ... show more
Reviewed in the United States on January 5, 2022 by J. Huster
"Touch to unlock" unreliable; NFC key cards randomly stopped being recognized, had to be re-added
Color: Satin Nickel Size: Level Touch
UPDATED 12/21/22 Pros: -Touch to LOCK works reliably. (Touch to UNLOCK does not. See cons below.) Makes it easy to quickly lock the door without your phone or the key when exiting the home. -Works with homekit. So you can ask Siri to unlock the door and, after maybe a 5 second delay, she will. Probably the quickest way to unlock the door is with "touch to unlock", but that hasn't worked reliably for me. Second quickest way is probably the physical key. Third quickest way is NFC keycard (slight delay after holding up the card). Fourth quickest would be taking out your phone, swiping down for control center, and then tapping your homekit shortcut for the lock to unlock it through homekit. -Remote lock and unlock via the Level App or homekit seem to work reliably. -It is handy to be able to create "guest passes" using the level app, that allow you to send a code to a relative that will give them the ability to unlock the door. Used it with my sister when they were planning to visit and arrive at a time when I couldn't be home. -Level has good customer support and stands by their products and takes action to ensure customer satisfaction. -small and unobtrusive design make it a “stealth” smart lock Cons: 1) TOUCH TO UNLOCK IS UNRELIABLE. DO NOT EXPECT IT TO WORK AS ADVERTISED. The touch to unlock feature worked ~75% of the time between purchase in Feb 2022 and Sep 2022, and then the feature stopped working entirely in September 2022 and hasn't worked reliably since (for both my wife and myself). The problem seemed correlated with an iOS update installed at the time on my iPhone, but after multiple iOS and Level software/firmware updates since September 2022, the behavior is the same: Touch to Unlock only works if I pull out my phone and open the Level app, and watch as the text indicator in the app goes from "touch to unlock not ready" to "touch to unlock ready". After that I can touch the lock and it will indeed unlock, but of course having to pull out your phone completely eliminates the value of touch to unlock. It's not the touch sensor that is the problem (the touch to LOCK feature works reliably every time), it is the fact that the Level app needs to track your location relative to a geofence and needs to run in the background on your phone in order to indicate to the lock that it is safe to enable "touch to unlock". Somehow that is not happening in the background anymore, reportedly due to Apple iOS and Android updates that are out of Level’s control, and so you need to open the Level App for it to update your location and enable touch to unlock. Level Support gave me trouble-shooting tips to try (enable background app refresh, enable precise geolocation in iOS settings, "boost range" in Level app", etc.). But Support ended up telling me the following (copy-pasted verbatim from support email): "My Engineer was able to confirm that based on the telemetry of your lock you are currently being impacted by operational delays. Apple has introduced changes in recent OS updates that affect how apps like ours are able to operate in the background. The result of these changes is a delay in the response of the Touch-to-Unlock feature. Our engineering teams are already aware of this and are working on updates to address it and improve functionality. At this time there is not currently an ETA for when these updates will be released, but rest assured it is a top priority." I called Level Support again recently to initiate a warranty refund request, and as a last ditch effort to get it working they gave me instructions for a factory reset of the lock, which involves removing the lock from the app, removing it from homekit, physically disassembling it to access a reset button on the motor. then I'll have to re-add the lock to Level, and re-add it to homekit, re-add my wife's as a user, re-add my kids' NFC key cards, then spend another 24-hour cycle where I leave the geofence and return to test whether the touch to unlock starts working again. After doing this I noticed a slight improvement. Now, touch to unlock would usually work (say more than 50% of the time), but only after waiting patiently and touching the lock repeatedly for at least 10+ seconds while standing at the door. This was better since I no longer had to take out my phone, but still not the 75%+ (without delay) functionality I was experiencing before September. And my wife would rarely have the patience to stand there and tap for ten seconds, and ended up pulling out her phone anyway. After some discussion and seeing that I’d applied the troubleshooting in good faith, Level agreed to take my level touch back since it was not functioning as originally advertised, and shipped me a Level Lock+ as replacement, which more than satisfied me. This is why I still recommend them, because they went out of their way to try and help me get the lock working as advertised, and when it still didn’t work 100% they put their money where their mouth was and offered me an upgraded replacement. They also were proactive about following up with me to check whether my troubleshooting attempts worked. In summary: -If the touch to unlock functionality is important to you, keep in mind that it may not work reliably and even if it does at first it may stop working due to iOS or Android updates that are out of Level’s control. 2) NFC key cards randomly stop working. I gave my kids the two NFC keycards included with the lock after setting them up on the lock and testing them. The key cards worked reliably for about two months, and then suddenly stopped working. (Luckily I'd given my kids backup physical keys so they could still use the lock if it didn't work.) I went into the Level app and "removed" the two NFC keycards, and then re-added them. Now they both work again. But the lesson is clear: don't count on the NFC keycards to work reliably. Always have a physical key in your pocket as backup. ... show more
Reviewed in the United States on December 15, 2022 by David Galvan
Good looking lock. Get an uglier one and save your marriage.
Color: Matte Black Size: Level Touch
Let's start off by acknowledging that this is a good looking lock. Slim, elegant, understated. Words I never thought I'd use when talking about a lock. It doesn't go out of its way to announce that it's a smart lock as others do with their prominent keypads, or bulky battery enclosures. It just looks like a nice lock. So you might be tempted to overlook a few ... quirks. But you know what they say. Beauty is fleeting. Instead you need to find a smart lock that will be there for you. That you can depend on. This is not that lock. You might read that this is a touch activated lock, and imagine that this is going to work like your new car. Where you walk up to touch the door handle while your "key" (phone) stays in your pocket. And it reliably unlocks. It does not do this. In reality, you walk up to your door carrying your assortment of bags, groceries, and squirming, shoeless children. You touch the handle, and ... nothing. You're not sure if you touched it correctly so you try again. You probably took too long to reach the door. Did you know that from the moment you arrive home, you have (at most) 5 minutes to reach the door before touch to unlock is disabled? Too bad if you spent at least that much time unbuckling buckles, zipping up zippers, velcroing velcro, all while explaining that "we will be walking up to the door now, and that the street is not in the direction of the door, and the neighbor's yard is ALSO not in the direction of the door, and that, yes that is a very nice stick but we don't use it to hit your brother..." Now you have to put down those bags (or children) to dig out your phone, unlock it, find the app, and press a button while it slowly unlocks. A key would have been faster and convenient. But we're not done. Because maybe you have some other things to bring in. No big deal, the door is unlocked. And you're used to doors staying unlocked until you lock them. So you step out, start walking to the car, only to hear your "smart" lock lock itself behind you. You don't have auto lock turned on. You don't have any HomeKit routines set up. It did nothing when you touched it previously, now there was a gentle breeze and it locks? Is it payback for cursing at it a few minutes ago? Or maybe you left the door ajar while everyone cleared the entryway. Now that there's some space you give it a good shove to shut it behind you, only to wince as the extended deadbolt slams into the doorway trim. Because, I don't know, I guess the lock was so excited about the idea of locking that it finished before the door had even really started to close? Now you're frustrated, and the lock is probably a little embarrassed. No one is really satisfied with the experience. Least of all YOUR spouse, a gentle, kind, patient person. Who (I assume) knits whimsical sweaters for cute woodland creatures who come eagerly when called. But who already hates the lock with an intensity far greater than the love they ever felt for you, probably because of that ONE time spent waiting in the cold as the lock jammed repeatedly while you tried unlocking it using the app. Or, you know, all of those other times the same thing happened. And so you realize that you have to make a decision. Ditch the smart lock that you spent way too much on? Or wake up tomorrow to find the lock torn from the door and half of it left on the bed, godfather style, with your spouse nowhere to be found. So in summary, the lock looks good. App and installation aren't bad. Might destroy your marriage. *** Oh, it looks like there's a firmware update. Maybe this will fix the lock for real this... [loud, terrible sounds of wood and metal being ripped apart] If the new firmware helps I'll update the review. ... show more
Reviewed in the United States on December 2, 2022 by Lupeii Tacae
unlock doesn’t work sometimes and unlocks by itself
Color: Satin Chrome Size: Level Touch
**update after using it for 3 months. don’t get it. it randomly unlocked while we were both in the house. Definitely replacing this junk. ——- so the fact that we can just touch to unlock and lock is pretty awesome. it’s super easy to get in and out of the house. The lock function works great but the unlocking feature has a few kinks that should be looked into. A few discomforts we’ve had in the last month we’ve had the lock, - we noticed if u don’t go too far out from the house and come back it won’t unlock. For example, we go out to walk our dog to the park which is right next door and when we come back it doesn’t unlock with touch. you have to use the app or the key. This is a bit cumbersome given the entire reason why we purchased this lock was to avoid this. - malfunctions sometimes and unlocks right after locking it. after a month of using it, it randomly began unlocking after we locked it. It happened to us about 2x so far so trying to figure out if it’s a one off thing, issue with our door, or that it’s a true malfunction overall, it’s convenient for the most part and we are not ready to just throw it out/return it yet. going to try out a few more things with the lock before we officially call it. we used to just use a fob to go in and out from our old apartment so going to try and see if the key card functions works better with this lock because the touch functionality is a bit janky. ... show more
Reviewed in the United States on December 25, 2022 by ranch
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