NARWAL Flow Robot Vacuum and Mop Combo, FlowWash Real-Time Self-Cleaning Track Mop, 22,000 Pa Suction, Dual-Camera AI Obstacle Avoidance, Carpet & Edge Cleaning, Self-Emptying Robot Vacuum,White
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Availability:
In Stock.
Arrives
Thursday, Jul 16
Color: White
Features
- FlowWash Real-Time Self-Cleaning Track Mop: The Narwal Flow robot vacuum and mop combo features the revolutionary FlowWash Mopping System with dual water tanks and a built-in scraper. It washes the high-speed rotating track mop in real time, using 113F hot water and 1.22 kg downward pressure to help remove stubborn stains in one passkeeping the mop fresh and preventing dirty water from spreading for consistently superior cleaning.
- TwinAI Dodge Obstacle Avoidance: Dual HD cameras paired with intelligent AI enable this robotic vacuum to recognize and avoid over 200 object types with high precisionnavigating around furniture, sliding through tight spaces, and cleaning close to cords without getting tangled or stuck.
- Zero-Tangling Cleaning with 22,000Pa Ultra-Strong Suction: This self-emptying robot vacuum delivers deep cleaning power for fine dust and heavy debris alike. The DualFlow Tangle-Free System cleans every angle without hair wrap: a single-side roller brush channels hair directly into the dustbin, while side brushes automatically switch from V-shape to II-shape for effortless maintenance.
- Unmatched CarpetFocus Technology: The Narwal Flow automatically lowers its brush cover to create a sealed high-pressure airflow zone on rugs, boosting pickup performance by up to 3.25 compared to standard robotic vacuums. It captures embedded debris and pet hair deep within carpets, reducing the need for a separate cordless vacuum.
- No Edge Left Behind: A reversing side brush sweeps deep into corners, while the EdgeReach Mop extends to within 5mm of wallscapturing up to most of hidden dust and debris along baseboards and edges for complete room coverage.
- Reaches High & Low with Ease: The Narwal Flow robot mop climbs over 1.6 ledgesincluding thresholds, U-shaped furniture, and room dividerswithout assistance. At just 3.7 tall, it glides under beds, sofas, and cabinets to clean where you cant reach, with a slim, stylish design that fits easily into your home.
- Control your robot vacuum cleaner hands-free via Alexa, Google Assistant, Siri, or the built-in Hey Nawa voice command. Schedule cleanups, adjust settings in the Narwal app for smoother smart-home integration.
- AI-Adapted Base Station with Full-Cycle Cleaning: The intelligent base station washes the mops with 173F hot water and dries them with 104F warm air, keeping the pads fresh and ready for the next use. A 2.5L dust bag stores up to 4 months of debris, while a built-in stirrer prevents messesdelivering a spotless home with minimal effort.
- Reminder 1: Before first use of the Nawal Flow, update to the latest software version for the best overall performance.
- Reminder 2: Narwal Flow supports BOTH 2.4GHz and 5GHz WiFi networks.
Description
Narwal Flow cleans the rolling track mop 110 times per minute using a scraper and flowing water. Combined with 113℉ hot water and 1.22kg firm pressure, it easily erases stubborn stains in one pass. Unlike traditional mops that may spread mess, Narwal Flow uses the self-cleaning mop that refreshes with every step—removing stains instead of spreading them. Dual water tanks work in sync to deliver water in 16 nozzoles and collect dirty runoff, while a scraper wipes residue off the mop for continuously lasting freshness. Visual sensors recognize heavy-duty stains and initiate a reverse and clean action to ensure stains are thoroughly cleaned. No spreading, just a cleaner floor. After inventing the robot that could self-wash its spinning mops in 2019, Narwal has never stopped advancing mopping. In 2025, our next-level FlowWash system could wash while mopping. All clean in one flow.
Brand: NARWAL
Model Name: Flow
Surface Recommendation: Wood
Special Feature: Auto Mop Washing
Color: White
Surface Recommendation: Wood
Other Special Features of the Product: Auto Mop Washing
Controller Type: App Control
Filter Type: Sponge
Battery Life: 200 minutes
Cleaning Path Width: 81 Inches
Battery Type: Lithium Ion
Capacity: 2.5 liters
Power Source: Battery Powered
Batteries are Included: Yes
Control Method: App, Voice
Form Factor: disc-shaped
Item Dimensions L x W x H: 13.8"L x 3.7"W x 14.3"H
Item Weight: 10.8 Pounds
Color: White
Maximum Suction: 88.32 Inches
Recommended Uses For Product: comprehensive home cleaning, avoiding obstacles, powerful suction, self-cleaning, edge and corner cleaning
Number of Power Levels: 1
Portable: Yes
Indoor Outdoor Usage: Indoor
Brand Name: NARWAL
Model Name: Flow
Included Components: Robot ×1 (The following accessories are pre-installed on the robot upon delivery) Robot body ×1 Silent & anti-tangle roller brush ×1 Tread mop ×1 Dustbin (includes inner bin and HEPA filter) ×1 Base Station ×1 (The following accessories are pre-installed on the base station upon delivery) Base station body ×1 Cleaning tray ×1 Clean water tank ×1 Waste water tank ×1 Included Accessories in the Full Package Anti-tangle side brushes ×1 pair (left and right) Power cord ×1 User manual ×1 Dust collection bags for base station ×2 Inner bin for dustbin ×1 HEPA filter ×1 Replaceable cleaning filter for base station ×1 200ml cleaning solution ×1 bottle
Model Number: YJCC026
Number of Items: 1
Manufacturer: NARWAL
Unit Count: 1.0 Count
Frequently asked questions
If you place your order now, the estimated arrival date for this product is:
Thursday, Jul 16
Yes, absolutely! You may return this product for a full refund within 30 days of receiving it.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
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Top Amazon Reviews
Color: White
I've been using the Narwal Flow robot vacuum and mop almost every day, and I absolutely love it. Compared to my previous robot cleaner, the Narwal Flow cleans much faster and does a noticeably better job. One of the biggest improvements is the battery life. My previous robot often had to stop and recharge before it could finish cleaning the entire floor, which made the process take much longer. The Narwal Flow can easily clean my whole floor in a single run and still has battery remaining afterward. Another thing I appreciate is how quiet it is while running, which makes it easy to use throughout the day without being disruptive. I did run into a small issue at one point, but the customer support experience was excellent. I contacted support through the app, received a response very quickly, and they helped arrange a replacement with no hassle. The entire process was smooth and efficient. I've been using it regularly and have had no problems since. Great product, excellent battery life, and outstanding customer service. Highly recommended! I’m planning to buy another one when my upstairs old robot breaks.
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Reviewed in the United States on June 16, 2026 by Fei He
Color: White
We decided to go ahead and splurge on a robotic vacuum and mop cleaner. We chose the Narwal Flow. It is a great choice and we feel that it is the best on the market. We did a lot of research, and we first eliminated the models that had the mopping feature with the two-disc pads and also the vibrating pads units as well. The just seem to push the dirt around. We wanted the continuous cleaning roller mop models. The Narwal Flow incorporated this feature but did it even better. They use, for lack of a better way to describe it, a conveyor flat mop approach. See the literature for a better description and pictures. It really does the job and it go back to the station to reclean the mop head whenever it senses that it is getting too dirty. So you always have a clean mop head. The app is not bad and can do everything you need this robot to do. Clean the whole house, clean a room or rooms, or clean zones that you create in the app. after is maps out your home. Tip.... the mapping feature, when you first do it, try get everything off the floors other than the furniture, so that it creates a clean map of your home. You can always split rooms, combine rooms, put in zones, or let it go and clean the entire house. I was in such a hurry that it didn't quite get a complete accurate mapping, because it couldn't see all the walls. It wasn't a big deal to correct, just go ahead and "remap" when you're ready again. It does not take long. The app is fairly intuitive so connecting to your network is pretty straight forward. This unit comes with all the bells and whistles. It vacuums, it mops or it vacuums and mops, or it will vacuum first, then mop, etc. etc. I personally like the "Zone" feature, because you can tell it to clean the areas that you determine are the dirtiest and let it go! I thought we had a clean house, but the dirty water in the base station tells me a different story. The wood floors just have more shine to them. When it's through it goes back to the base station and recleans the mop with hot water and dries the mop head as well. Ohh, it also empties out the dust and hair that it picks up as well. Now that we have used it for a few days, my wife will never let me return it. It will be a permanent part of the family from now on. Go get yourself a Narwal Flow, you won't be disappointed.
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Reviewed in the United States on November 25, 2025 by R. Smith
Update 4/2026 Biggest piece of junk for $1300. It doesn't run for 30 seconds without errors at this point. Customer Service wants $80 to ship it back for repair/part replacement To Be Determined. Just not worth it. Update 12/2024 Overtime this thing has become a pest. I continually get "Side Brush Errors" when I have replaced brushes and cleaned it thoroughly. The after sales support wants me to send the entire thing back, but this is not an easy thing to package up (hold onto your packaging if you take the plunge, folks) Sometimes it will work great, other times, it works for about 4 minutes before I have to recall it to the base. There is no rhyme or reason as to why some passes are successful. Had really high hopes for this but it's calling short only a few months in. Original Post: Took the plunge and bought this for prime day. My husband rolled his eyes at our 5th iteration of a robot vacuum but I had high hopes; and she’s delivered! The box was huge and the base is pretty large as well, but considering it holds the clean and dirty water containers, I guess it has to be. Set up was easy. Had some user error app issues in the beginning getting it set up on the network. I was selecting the wrong model to pair and it wasn’t working. Once I double checked and selected the correct one, set up was easy. After letting her charge overnight, I set it out to do its mapping. I was freaking amazed at how smart it was. Traversed gently over the whole house and made a pretty freaking accurate mapping of the floor plan. Even was able to demarcate rugs from the tile/wood floors all on its own. Once the mapping was done I used the options to split the map into sections so I’d be able to have it clean certain areas/rooms if I wanted. The first test was a full vacuum and it sure took its time. It’s approx 1100 sq ft but it took hours. Looking at the map, it was going over certain areas many times. We have a lab who is in his “shed like crazy” stage. Even though I’d vacuum almost daily, we still would have a lot of hair soon after. The vacuum did a great job. The next day I had it do a vacuum then mop session in just one area of the house that was tile floor. Wanted to see how much water it left behind before letting it wild on the hardwood. But the tile floor was done surprisingly well and there was never puddles of water left behind. Next test was vacuum THEN mop of whole area. This took forever. Almost 6.5 hours when it eventually gave up. That’s okay. As it was doing each of the previous jobs it would refine the map even more. Now I have it set to vacuum and mop simultaneously every weekday. It will do all the non-carpeted areas during this cycle which is pretty much all of it. During the process it will shout from the hill tops repeatedly and and quite a volume when you need to replace the clean water. Only once has it gotten stuck on a cord, which older vacuums seemed to just gravitate to them and get stuck. Battery life is decent. If it does a super deep clean (all on its own it decides how much cleaning an area needs), it may need to recharge mid-session. And I almost always have to replace the water at least once during the process. But I couldn’t be happier. Definitely was worth the price and has been doing a fantastic job. Despite daily cleanings and aforementioned hairy dog, the one small vacuum bag isn’t even filled yet. I’ve ordered more but also have the reusable canister it came with as a fallback should I need it. I love checking the app and seeing the map lines of where it cleaned. Gives an update on how much is done, what areas it focused on and which areas still need to be cleaned. I love a good user interface.
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Reviewed in the United States on August 11, 2024 by E Macchio
Ok, I've had this one for a week. So I'll update in a couple months if things change. But.... This is awesome. I owned a Roomva iRobot for the last two years. The kicker with them was when I needed customer service over a dust bin in the unit, and i was 1 week out of warranty/return for it because I bought it, put it aside until I really needed it, and when I finally instaled it, found it to be the wrong item. They told me to buy a new one of the right one and to bug off otherwise. iRobot's cleaning power was also substandard, mine being a pet vac, that left pet hair all over the corners of the room. So, I've had 2 years experience with a robot vac. The Narwal cleans most excellently. Once in a while a piece of hair will get stuck in the back wheel and come off when it is travelling back and forth, but otherwise, perfect. The robot auto-detects floor type, changing from mopping to not (and raising the mops) when moving to a carpet. Setting room areas and types is very simple. It has settings for tile, hardwood and carpet, as well as general (it figures it out). You can set no-go zones very easily. You can even define a room as a pass-thru to get from one room to another that you are mopping, but the room in middle you don't want dealt with. It detects obstacles so well. One time my son was in its way as it was on it's way to a room to clean and he wasn't going to move. It stopped about 9-12 inches away from him, then took a path around him. The Roomba would always be bumping into walls and furnature (softly, but still) to determine the extent of a room, but he Narwall has built-in optics and can detect obstacles before it hits them. So it doesn't bump the walls and furnature, but gets right up close to vacuum or mop the edges with accuracy. And even here, when it mops at the edges of a wall, it has a mode to move, swivel, move so that the mop brushes get right up the edge and clean very, very well. It also detects if an area is extra dirty, for which it will mop that area/room 2x, 3x even 4x (if this is the fist time for a really dirty area -- say a bathroom or laundry). After it mops so many square feet, or after a room (settable featured) the Narwal will go back and wash the mop heads to avoid cross-contamination of the dirt (very useful if coming from a bathroom, if you know what I mean). When complete, it cleans its mops and dries them. Sound can be set to quiet (takes longer) or strong (quicker, but louder) -- and at any level is not all that loud (compared to the Roomba emptying its dirt bin every 10 minutes with a 99 db vacuum!!). Yes, this is a $1,000 unit, and I had to think a few times before spending that much. But it is worth every penny. My only work is in keeping the dirty water disposed of, and the clean water bin full. (If you set the robot on room mode -- washing mop heads by room -- then it isn't that bad; leave it by area (smaller) and you will need to be present as the water likely will run out in the middle of the total task). So, that's my 1 week estimate. I'll come back in a few months to confirm or deny my initial findings. Right now: I love this thing!!
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Reviewed in the United States on April 4, 2024 by Amazon's Favorite Customer
Long review ahead, but I promise it’s worth it!! Background info: I bought this for my wife for Christmas as we (but mainly she) spends a lot of time sweeping and mopping the floors of our house due to the amount of pets we have. We have 4 dogs (1 sheds A LOT, 2 shed a moderate amount, and the other doesn’t shed at all). We also have a cat. It takes DAILY sweeping to keep up with our house due to the breeds/amount of pets we have. If you have a lot of pets - have no fear because this will do wonders!! Packaging: The item and all it comes with is packaged nicely. The unit itself is clean and sleek looking. Ease of setup: Setup is super easy, just follow the steps through the app. App functionality: You can do everything you need to through this app from picking how many times it goes over a room, how intense the suction power of the vacuum is, how wet the mop leaves the floors, scheduling, changing/modification of mapped floor plans, etc. There’s also a setting called “Freo” mode where it is smart enough to sense what needs redone and what doesn’t. It amazes me how crazy smart this thing is, it can tell based off the mop water if excess dirt has been detected and will send it back to the problem areas to keep cleaning until it’s truly clean. It will also wash and heat dry its own mop pads to keep them clean and not produce any odors. I slightly modified the barriers of our rooms it mapped out, so we can send it to a problem area of the house if need be and everything is divided from rooms down to hallways so we can clean an individual room if a mess arises, and not the entire house. You can also create shortcuts in the app so it can clean whatever you want, however you want. We’ve had no human/pet hair tangled in the roller and its capability to detect objects on the floor and move accordingly has been great! Ours is programmed to clean the mop after each room it cleans (we selected this option so we’d have clean mop pads for the other rooms cleaned after it cleans where the litter box is). Funny enough, it’s smart enough to know when the mop pads are dirty and will automatically send it to the docking station for cleaning ANYTIME during the cleaning - whether it’s done with the room or not. It also knows the difference between carpet rugs and hardwood floors. You can also tell it which way the hardwood floor is laid in the house so it goes with the grain and doesn’t leave streaks. The first night we had it, we ran it at night as we slept. It has a night mode (set with a start/end time period) where it will disable docking station lights, audio, and reduce the vacuum to its quietest setting. It’s quiet enough I fell asleep as it was vacuuming/mopping under our bed. Due to the breeds/amount of animals we have, we scheduled it to vacuum and mop the house 3 days / week. Some tips after several uses: 1) When prioritizing your rooms to be cleaned, look at your floor plan and choose the farthest room from the docking station. Make that the first room it cleans, and the last room would be that which has the docking station it in. Initially, I wasn’t going to set ours up this way because we wanted the litter box room done last, but this thing is so smart it will clean the pads when dirty anyway, so this isn’t an issue as it doesn’t track any litter through the remaining rooms to be cleaned anyway. Starting in the room farthest from the docking station and ending in the room where the station is will keep it from rolling over freshly mopped floors to clean a room farther away. 2) Don’t be alarmed if the first time it cleans it takes HOURS. Our first cleaning took 4 hours. The cleaning today took just over an hour. Once it has things nice and clean, the routine upkeep helps reduce its time in use quite a bit. 3) Freo mode is a great, and thorough mode, IF YOU’RE HOME… I don’t recommend this mode when you’re away from the house because it is so thorough in problem areas it will redo those areas so much you’ll run out of water while you’re gone and it won’t finish the job until refilled. For us, we disabled Freo mode in the scheduling so we know it will do the entire house while we’re gone. 4) SPEND THE MONEY!!!! When these automated vacuums first came out years ago, I bought a cheap one at Walmart. I’d say it did less than average of what it should’ve - cleaning results wise. This time, I went with the philosophy of “you get what you pay for” and with this… you will NOT be disappointed!! OUR FLOORS FEEL LIKE BUTTER THEY ARE SO CLEAN, SHINY, AND SMOOTH!! We have not stopped talking about this since we used it. It even has its own name now, haha! Maintenance Answers: 1) After a deep clean is done and you’re routinely cleaning, a full water tank is enough to get the job done for us and doesn’t need refilled during the job (this will depend on square footage). 2) So far, our device has cleaned a total of 8.9K square feet and has had 25 hours of use. We have not had to replace the mop heads yet OR the lemon & basil sent cleaning solution it automatically mixes with the clean water. The app also tracks its parts and tells you when the mop heads need replaced, etc. These items can be purchased on Amazon through the Narwal store so they are name brand and meant for your device. They aren’t expensive either. I researched, read reviews, and watched many of videos before this purchase due to my previous experience with a cheaper model, and the price of this one being on the high side, but I’m telling you - YOU WON’T REGRET THIS PURCHASE!! I never leave reviews, but this thing earned a 5-STAR review! We’d both rate it higher if we could!!!!!
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Reviewed in the United States on January 13, 2025 by Matt
Color: White
This is a $500 robot, not a $1500 robot! There is a HUGE problem with this robot. Unless you have ALL super simple square or rectangle rooms, you can FORGET MAPPING out your house properly. If you can't MAP properly, you can't CLEAN properly!!! I've spoken to customer service MANY times, spending hours and hours trying to map properly, nope, can't do it. They confirm it can;t be done and they said they have no way to fix my maps and get them back to me so that it does work properly. I literally spend 8-10 hours to just get a basic map of 5 rooms in my main living level. And to do this, I had to try to trick the robot, by blocking off 1 room at a time with "obstacles" or temporary cardboard "walls". My end result? A complete MESS of a map with diagonal lines cutting thought the middle of rooms, walls that it just does not see, and a robot that goes haywire trying to clean, wasting tons of time because its confused. The MAP editor only work for the most simple of rooms, forget about sectioning off areas you dont want cleaned. I told them that they need to make the map editor so that end users can move, place, and re-size the walls where ever they want to so we can FIX what the radar mapping gets wrong. And it will get a lot wrong. They said, "nope, cant do that". This robot will not map any rooms with half or quarter walls. It struggles with identifying carpet and tile mapping as well. They dont even have it set to recognize carpet by default and you have to change some weird setting. In all fairness, it cleans "ok". It vacuums ok, but will miss some stuff. The mopping we think is pretty good, if you have it do multiple passes. It recognized things like pets and obstacles well. Another problem is that when you designate a carpet surface in an area, it TURNS OFF the edge brushes!!! Wait, what? Why on earth would you NOT want the robot to use the edge brushes up against your base-boards in room with wall-to wall carpet? So it leaves crud all up against the walls on carpets. I asked them about this, they said "we have that off by default so that the edge brushes don't scatter material out across the carpeted area". But, it has them ON on tile. Folks, edge brushes are going to scatter debris WAY FARTHER on tile than on any carpet! They have this BACKWARDS! And, when it starts cleaning, it always does the perrimiter first, and would only move debris out into and area that sill will be cleaned. So, you have to TRICK to robot to get any baseboard cleaning and tell it the room is TILE instead of carpet. Simple fix would be to just make a setting to turn on or off the edge brushes if you like. Simple! (sorry, not available) This does work but guess what? Don't accidentally set it to mop (which is easy to accidentally do) or it will MOP ALL YOUR CARPETS! Its just got QUIRKS that a $1500 robot SHOULD NOT HAVE! Customer service is pretty good, but using the app based chat is HORRIBLE! If you leave the app for like 2 minutes, it will kick you out, and to get a chat started again, you have to re-enter ALL your criteria and purchase # every single time!! Come on folks, do better! They do try to help, and customer service is better than most I would say, they just let me down by telling me "Sorry, cant fix that MAJOR PROBLEM making using the robot VERY challenging and TIME CONSUMING". On the BAD maps issues they said to me after I tried to re-map like twice, spending like 8-10 hours, "try mapping again and see what happens" HAHAHAHAH! How about NO! The software interface is not that good either, a bit confusing, and you have to really move though levels of stuff to get simple things like cleaning logs. Narwal, FIX your map software and ALLOW me move and resize and place walls as needed so the map is correct!!! Until you do that, this robot only works on the SIMPLEST of layouts and is a NIGHTMARE otherwise!
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Reviewed in the United States on April 4, 2026 by mrpush
I got this robot just yesterday afternoon but already set up and vacuumed and then meticulously mopped the entire main floor of my home (About 1650 square feet of hardwood with some low pile area rugs). Unpacking and setting up was a breeze, really. I have a Deco mesh WiFi router for my home that can connect at 2.4 or 5 ghz and I basically ignored the Narwal app warning that stated that I should set my router to connect only at 2.4 because I know the Deco router will automatically adjust to the device it is connecting to and connect at whatever frequency band the device is capable of. I connected first try and have had nothing but flawless connect performance since that time. The mapping process went smoothly and it took about 15 to 20 mins. Of course I first walked around and made sure that I got rid of anything on the floor that could snare the little robot, like cords and dog toys and floppy shopping bag handles (in the pantry). I also moved a couple of four legged stools temporarily just to give the little robot the best chance of flawless success because I knew that accurate mapping is key to the continued success of the cleanings. No biggie, i put the stools back after mapping was finished. After mapping, i perused the map and made a few minor changes: I renamed the rooms (from room1, room2 etc) to dining room, living room, etc. I merged two rooms into one and I also split a room into two rooms, (and renamed again) because the robot saw what I considered two rooms as only one contiguous space. You run into this nowadays because so many homes have large open floor plans where, for example the kitchen flows into the living room and dining room. I did this because I anticipated that it would help to have rooms split up like this because although they are part of one contiguous space, they differ vastly in the amount of traffic and dirt they get. Then i further edited the map details to tell (for each room) what the floor surface was and how meticulously i wanted that room cleaned, etc. I think this is an important step if you want the optimum results although it is probably not strictly required for you to do so. Then I sent the little robot off on its tasks and just watched. I had it vacuum the whole main floor first followed by a mopping (after a nightime recharge). I quickly realized that the little robot did not need my supervision and went about my own business only checking in on it a few times an hour. I also checked and changed the dirty water and refilled the clean water once during the mopping of what was about 1600 sq feet. The water was filthy looking and the floors look great. From this point on I will set a vacuum and mopping weekly schedule and I trust that the floors will be clean without the tedious work of mopping and vacuuming myself. Love it! Highly recommend this robot!
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Reviewed in the United States on March 23, 2024 by kb
Color: White
Buyer beware... I purchased this robot in September of 2025 after watching several YouTube videos. I have owned several floor washing robots in the past and the claim in the YouTube Video lived up to the hype. Let me say, I purchased this robot primarily to WASH my floor. I understand it is NOT the best rated robot vacuum on the market. Unboxing was easy and the results initially were fantastic. It did get caught on the steps once (thankfully it did not fall all the way down) and it does occasionally get stuck on the toe kick of my cabinets. The floor washing capabilities really are fantastic. At about 4 months old the robot would struggle to start stating the the clean tank water need to be filled (when it was). I could reset the tank and it would usually begin cleaning. Fast forward another month. It won't work at all. Its says I need to add the clean water tank. It is there. I looked for YouTube videos to try to fix it and I called Narwal. They say they will fix it but I have to send it in and they will send it back. This will take at least two weeks not to mention the time fixing it. I do not have the box. They want to offer me $20 to purchasing packing materials. I see absolutely no way I can safely send this robot back without the original packaging specifically the styrofoam. I purchased an extended warranty from amazon with the robot. They will not help. They said the warranty doesn't start until the manufacturers warranty expires at a year. So now I have a dead paperweight that doesn't work. I see so safe way to fix this. Realistically, Narwal should send me a refurbished robot including the packaging and I can send back the unit I have or send someone out to fix it. To expect someone to safely send this entire machine and docking station back without the original packaging is ridiculous. Crazy thing is, this robot worked so well part of me just wants to buy a new one- but its way too expensive for a robot that only works for a couple of months. If you do go ahead and purchase this robot, be sure the save the box.
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Reviewed in the United States on April 20, 2026 by Luv2Cook