La-Z-Boy Delano Big & Tall Executive Office Chair | High Back Ergonomic Lumbar Support, Bonded Leather, Brown with Weathered Gray Wood |
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Availability:
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Arrives
Sunday, Sep 14
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Color: Brown With Weathered Gray Wood
Features
- PREMIUM CUSHIONING: Ergonomic office chair with memory foam cushioning that contours to your body
- STYLISH AND VERSATILE: A tasteful complement to any office, home, or entertainment space
- BIG AND TALL DESIGN: 45- to 48-inch height range and 21-3/4-inch seat width. Sturdy components surpass rigorous BIFMA testing standards and supports up to 350 pounds.
- WARM AND INVITING: Chestnut brown bonded leather upholstery with rich mahogany-stained wood
- ALL DAY COMFORT: Fully adjustable height, recline, and tilt settings
Description
Bring premium comfort and support to your home or office with the La-Z-Boy Delano Big & Tall Executive Office Chair. Upholstered in soft bonded brown leather with hand-sculpted real wood arms and base, this swivel chair offers an elegant blend of traditional style and modern performance that enhance any office, home, or entertainment space. A big and tall design ensures you have ample room at your desk, while a contoured back lumbar panel and advanced memory foam cushion layering system deliver comfort and support in the areas you need it most. Ergonomic and adjustable, this high back office chair allows you to control the height, tilt, and lift to suit your sitting position, providing optimized body alignment to ensure you remain comfortable and properly supported while sitting for long periods.
Color: Brown With Weathered Gray Wood
Brand: La-Z-Boy
Product Dimensions: 32.2"D x 27.5"W x 48"H
Style: Traditional
Special Feature: Adjustable Height, Rolling, Lumbar Support, Head Support
Material: Leather
Pattern: Solid
Recommended Uses For Product: Office
Finish Type: Wood
Room Type: Office
Frame Material: Wood
Back Style: Solid Back
Unit Count: 1.0 Count
Included Components: Big & Tall Office Chair
Item Weight: 60.4 Pounds
Shape: L-Shaped
Model Name: Delano
Product Care Instructions: Spot Clean
Surface Recommendation: Indoor
Maximum Weight Recommendation: 350 Pounds
Seat Material Type: Memory Foam
Furniture base movement: Swivel
Item Weight: 60.4 pounds
Product Dimensions: 32.25 x 27.5 x 45 inches
Country of Origin: China
Item model number: CHR10045C
Date First Available: April 19, 2018
Frequently asked questions
If you place your order now, the estimated arrival date for this product is:
Sunday, Sep 14
Yes, absolutely! You may return this product for a full refund within 30 days of receiving it.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
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Top Amazon Reviews
Color: Brown
This could be the most comfortable chair in existence, but I'll never know because of the shoddy build quality and amazingly incompetent customer support. Like everyone else stuck working from home I needed a new office chair. I did a ton of comparison shopping trying to find something that would be ergonomically supportive and comfortable without spending $1,000+. I settled on this chair and was thrilled when I opened the box. It looked great. The leather was better than expected, the cushioning looked comfortable, the wooden arms and base looked solid and without any damage or splitting. I was excited. Unfortunately, that excitement was short lived as the hardware is utter garbage. When I began to put the seat base together, one of the bolts intended to attach the hydraulic portion of the chair to the bottom seat cushion got stuck. And when I say "stuck" I mean STUCK. Not wanting to over torque the bolts, I started by hand-tightening them. I used no tools, not even the crappy allen wrench they included. Then something happened that means I'm either a secret superhero, or the chair is garbage. I'm hardly The Rock, and my grip strength is average, at best, so I'm going with "the chair is garbage." I hand-tightened one of the bolts and it got stuck. So I tried to unscrew the bolt. And it wouldn't move. I assumed this meant the pre-applied loc-tite was doing its job, so I tried harder. Again... no tools... just using my fingers. The bolt refused to move... until it didn't. And I realized it wasn't the bolt that was moving, it was the nut embedded in the base of the seat cushion that the bolt was supposed to screw into. The whole thing came detached from the interior of the seat base, so now I was left with a bolt that was permanently stuck into a nut that I had no way of reaching (short of cutting open the entire seat base). Great. Awesome. So then, I check the manual and there, in large bold font, was the typical "If you have a problem, do not return this, call our customer support first!" So, yeah, I did that. Shame on me for not knowing better. When I called, the person I spoke with (Giovanni) seemed nice and accommodating. Unfortunately he had no clue what he was doing or talking about. He didn't understand the problem I had. He kept asking me to give him a model number for the chair. I gave him the only model number available, but that didn't fit anything he could find, so he kept asking me to look in other places. After finding 4 or 5 places where the model number WAS NOT, he finally asked me to give him my email address, so I could send a copy of my receipt and photos of the problem. I did that, and after a couple of days, he emailed back to say they were going to send me a whole new seat cushion. Cool. Problem solved. Nope. New problem. After a couple of weeks, the new seat cushion finally arrived. Huzzah. I opened the box, and as you can see from my pictures, the new cushion looked more or less the same. (The Original seat is marked "O" and the Replacement is marked "R") Granted, the Replacement didn't have any of the La-Z-Boy stickers or tags, but I had bought this chair already suspecting it was churned out of some unknown factory overseas and sold under a La-Z-Boy license, so I wasn't surprised that the replacement was just a generic, non-descript, pulled-off-a-warehouse-shelf replacement. Now, since the hydraulic base was still attached to the original seat cushion by the stuck bolt, and I was not sent a new hydraulic base, I still had the problem of somehow removing that stuck bolt. Out comes the hacksaw. If you zoom in, you can still see the bolt that was stuck (top left), and the metal shavings from having to cut the bolt. But, hey, there was an extra bolt in the original pack of hardware, so no big deal. I get the hydraulic base off, start to attach it to the replacement seat cushion, and that's when I notice that the bottoms of the two seat cushions are different. Hmm...that's weird. But the hydraulic base more or less lined up with the holes in the replacement, so I just chalked it up to a design change or something. Now, after the stuck bolt in the original, I was even more afraid of over torquing the bolt with my superhuman finger strength, so I ever so carefully hand-tightened the bolts to the new seat cushion. Basically all good. Two of the bolts got a little stuck, but I think that was the loc-tite because they eventually moved and were fine. Cool. My new base is good to go. Right? Wrong. With some difficulty, I eventually get the back of the chair attached to the base. Not as easy as I'd like, but, again, no real alarm bells, because, hey, if the back was too easy to attach to the base, then it would be more likely to separate or loosen during use (at least that's what I told myself). Next step, the arms. And, well, you can see the problem yourself. The holes where the arms are supposed to attach to the base in the Replacement were completely different than in the Original. Wtf. I call my guy, Giovanni at True Innovations, because, sure the replacement took weeks to arrive, but he was nice enough and I'm sure he tried his best. No answer. Left a voicemail. No return call. Called again. Same deal. Called again. Same deal. 4th time, I gave up and hung up and just replied to the initial email chain. Aha! A response, followed by a phone call! Yay. After another round of "I don't understand what you're saying" and "I've never heard of this before" and "What's the model number of the chair?" (insert silent internal existential screaming here), he has seemingly exhausted his customer support script and asks me to email pictures and a written description of the problem. So I do that. I explain the problem in detail, and I send the very same pictures that I've attached to this review. Seems simple enough. To my pleasant surprise, I get an email back from Giovanni a couple hours later. Nice quick response. Cool. The email? "Hello, Did you make sure that you did not accidentally swap the arms to the wrong side." (internal screaming) The arms are identical. There is no difference. There is no marking that indicates left vs. right. I hold them together and there is literally no difference in the location or depth of the holes. I can look through the bolt hole in one arm straight through the other. But, hey, you know what, maybe my eyes are broken, so I try switching the arms. Yeah, no, my eyes are fine and the arms are identical. I email my guy and tell him that. He replies the next day and says "Hello, We can send you out another seat cushion. This is very unusual for this to happen." I'm not sure "unusual" is the word I'd use, but okay, there's no way they **** this up again, right? So I reply and say, "Okay, I'll try another seat cushion. Is there any other information or pictures I can send to make sure I don't end up with another seat cushion that doesn't fit?" No response to that, just a "I have gone ahead and placed an order for a new seat cushion." That was January 14, 2022. And this is where I think a timeline might be helpful: - December 27, 2021: I order the chair. - December 29, 2021: Chair arrives. I attempt assembly. Stuck screw. I call and email customer support. - December 30, 2021: I am told a new seat cushion will be shipped to me. - January 13, 2022: Replacement seat cushion #1 arrives. I attempt assembly. Arm holes don't match. I call and email customer support. - January 14, 2022: I am told a second replacement seat cushion will be shipped to me. - February 1, 2022: Replacement seat cushion #2 arrives. It is THE EXACT SAME --WRONG-- seat cushion as Replacement #1. How? How is that even possible? I sent them pictures comparing the two seat cushions. My brain explodes. I call and email again. I politely complain my way up the customer service chain until I am told I am being forwarded to a manager. Someone says "Hello?" I say "Hello." I am hung up on. I call back. No answer. I call back. No answer. I email. No answer. I email again. No answer. I've done this song and dance for over a month, so I decide I've wasted enough time and am just going to pack it all back in a box and return it to Amazon via my friendly neighborhood UPS Store. Problem solved, right? Wrong. After all of the back-and-forth and shipping delays, I'm now beyond the return window. I'm stuck with a broken $400 chair and two useless replacement seat cushions. No. No I am not. Because I call Amazon customer service and explain the situation, and they are wonderful. They apologize (something the seller never did, btw), and extend the return window and send me my own special return label. I pack the whole thing up, slap on the label, and send it back. Couple of days later, I get my refund. Now, you may be asking why I'm only now writing this review. I mean, it's been a month since I returned it and got my refund. Well, I'm not really the reviewing type. But, well, I just got an email from True Innovations asking me "Hello, What color is the chair." what. the. actual. ****. The sheer level of incompetence exhibited by the seller is STAGGERING. I'm almost impressed. But really, I'm just mad. The whole experience of dealing with this seller (True Innovations) has been uniquely awful. And because I'm a masochistic idiot, I almost bought this chair again, because damn, those two replacement seat cushions currently sitting on the floor of my office do still look incredibly comfortable, and maybe I just got a bad original cushion, and maybe a new one wouldn't be defective, and maybe it would work, and maybe I'd have the pleasure of working in the comfy office chair of my dreams. Nah. I'm not that much of a glutton for punishment. Maybe you, dear reader, will have better luck. But I wouldn't bet on it, and you shouldn't either.
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Reviewed in the United States on March 6, 2022 by Mark Beaumont
Color: Brown
I really like this chair and find it very comfortable and padded nicely, the only issues I have are that it seems to be slightly tilted forward in the seat and reclining requires "some" effort. I recline and unless I make sure to force it to stay reclined it pops me back upright. As for the slight tilt, it's not horrible, I keep thinking I should find something to put in it so that it forced more upright, but it's not bothering me enough to warrant me actually following through on doing it.
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Reviewed in the United States on December 3, 2022 by Pam A.
Color: Brown
For over $400 this should be a tad bit better. There was some damage to the wood arm for the roller. The rollers are cheap plastic trash that should be the rubberized wheels. One of the screws that secures the back to the seat won't go in, so I'm sitting on 3 screws instead of 4. Pro's: It is comfortable. Easy to assemble. No tools required. Con's: Damage to wood base. Rollers are pure trash. Installing the arms was difficult Would I buy it again? Hard to say, possibly? I wish the back seat would recline, but that would require more work on their part, which since this is most likely made in China, you know they're not going to do anything to improve customer experience. It's just sad that La Z Boy would allow their name to be used on this.
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Reviewed in the United States on September 4, 2022 by Arthur Van Engen
Color: Black With Mahogany Wood Finish
Came with spare parts and a decent ergonomic tool for assembly. I highly recommend that you do not tighten the screws down hard on any step, especially after you get to the step for attaching the back to the seat. You will need the play or the holes for attaching the arms and back will not line up. After you have attached both arms, then go back and tighten the back plate to the seat and re-tighten the rest of the screws before you put on the base guard cap. There was one predrilled hole for the upper part of one arm that seem to have two metal pieces that had been welded with the joint slightly off. That particular piece was extremely difficult to get the bolt past a certain point. Once I saw what the problem was and was certain the bolt wasn't cross-threaded. I just forced my way past that point with a stronger tool, then the bolt finished screwing in easier. This is a substantial chair that feels well-made. The leather is thick, it doesn't seem like it will start peeling like every other "leather" chair I have purchased. The stitching seems solid. The cushions are very thick and supportive. The metal plate that attaches the back to the base is easily twice, if not three times, as wide and nearly double the thickness of the last chair we bought that was supposedly for "big and tall" and rated for 275 lbs. Never sat in by anyone but a 160 lb person and the metal plate cracked on that chair. I cannot imagine that happening with this chair. This is very thick and very heavy. It's more a of two person job to put together at points. Also, the casters are huge compared to most but still plastic. We purchased roller blade type wheels to put on the chair instead as those are easier on the carpet. One of the reasons that I bought this chair was the warranty. Nowhere in the literature does it specify what the warranty is except for the vague reference to defects and workmanship for the life of the original purchaser who has purchased from an "authorized dealer" and with receipt proving such. Might as well not even have a warranty as everything I have ever ordered from Amazon that has an "authorized dealer" warranty has never been honored by the manufacturer. However, Amazon has always made good if the seller won't. So there's that. I highly recommend this chair, if it holds up like I think it will. Right out of the gate, it's the best office chair we have purchased anywhere. Also, the arms are solid wood. The legs are wood with thin metal rods running through them. The wood legs are more decorative than structural. Still probably help support the metal rods though. Overall, the chair is incredibly comfortable and feels extremely well made. We'll see how it holds up to the same 160lb person.
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Reviewed in the United States on April 17, 2021 by Heather Wolf