1.0 out of 5 stars | Honest review after 4 years of ownership, you have been warned!
Style: Bowflex M7
I've owned a Maxtrainer for over 4 years. And if I could sum the ownership experience up in a single word it would be "frustrating." And that word can be used for every aspect of ownership from assembly, to use, it's frequent need for service, and particularly the inevitable experience you will have with customer service when it breaks. And it will most definitely break in some, or multiple, ways. Assembly is really dependent on your personal skill level and the tools you own. So I'm not going to bother other than saying you had better own a good ratchet set, otherwise you are in for a world of hurt. Use on the other hand I will elaborate on. When this machine works, it's fine. It gives a very good workout. The key word in this is "when." Because unfortunately it doesn't always work. Sounds such as creaks will develop within the first few uses, and will get louder with each subsequent use. Regardless of how well you assemble it, inconsistency in manufacturing will allow for some of the moving parts to shimmy and click, creating an unstable feel on the foot platforms as you complete your motions. Small and large adjustments will become the norm as you disassemble various parts of the machine in an often fruitless pursuit of either quieting down the sounds, or eliminating the disconcerting and sudden shifts the legs will make. Workouts will be interrupted or abandoned as you stop and wonder, "is this thing even safe?" Eventually, as I did in year two, you may experience a catastrophic failure, which will render the machine useless. Mine was with the drive pully. If you are still in warranty, as I was, when this failure happened, they will send you the part/s you require and you can either pay $150. plus for a tech to fix, or they will email you instructions for free. I choose the email option as I have tools and am proficient with them. The issue here is the instructions themselves. While in English, they are clearly written by non native English speakers, and therefore are confusing to an extent. Beyond that, they may not 100% match the configuration of your machine as changes both minor and major, happen over the course of the machines manufacturing life cycle. So you may be left with instructions with pictures telling you to remove a part that is no longer designed to be removed. Or plastic faring that is glued on rather than only screwed on, etc. Bottom line, if you can't improvise, you're sunk. Also please remember if you are no longer in warranty, you will pay for the parts, and service if you require it, out of pocket. In the end even after fixing, you are left with a persnickety device that requires constant maintenance, from small things such as chasing down sounds, loosening, tightening, and lubrication, to big things like disassembly, reassembly, and full tear downs... All things that interrupt your ability to have a consistent workout schedule. Do not be fooled by the claim that this is a gym quality device. It can not handle the rigor of one person using it 5 days per week for long. Actual gym quality would mean hundreds of workouts per week, something this machine can not do. Also importantly, please do not be fooled by 5 star reviews from people that have owned the machine for a few weeks. Their lack of real world long term experience with the Maxtrainer means you should take their reviews with a massive grain of salt. As a final aside, this review is happening as I track down yet another replacement part. This time one of the rollers, where the delrin insert has seperated from the rubber body. Unfortunately this will be an out of pocket expense. You have been warned!
Reviewed in the United States on January 28, 2020 by Mark
1.0 out of 5 stars | Broke after two months
Style: Bowflex M7
I have two of these, both broke in the same spot on the main shaft. Not a very reliable piece of equipment!
Reviewed in the United States on November 22, 2019 by Mat1974
4.0 out of 5 stars | All it took was girl power to assemble this!
Style: Bowflex M7
I purchased this product with an additional Assembly service. After the provider would not return my message to move up my assembly date, I got frustrated and decided to unbox the product myself. I’m a 5’ 1” 54 yr old female and this product is 166 lbs, I was concerned I would not have the ability to lift things on my own. Despite that, I decided to tackle the assembly myself. First step is to watch a manufacturer’s assembly video which made it look fairly straightforward to assemble. Then I read the manual thoroughly. I unboxed the product and lined up all the parts. I wanted to make sure everything was there and nothing was damaged. It took me approximately 3 hrs to assemble the product from start to finish. Getting rid of the box, cardboard, and styrofoam, was the hardest part of the process! Seriously, I’m glad I did the assembly myself. I took my time and as recommended, I got my 15 year old daughter to assist me during parts of the assembly that required 2 people to accomplish. It took just a little bit of girl power to get the job done perfectly!
Reviewed in the United States on November 10, 2019 by Mercedes
4.0 out of 5 stars | Modification needed to stop knocking sound.
Style: Bowflex M7
Not too bad to assemble. The base is pre-assembled. All you need to do is attach the arms/legs. Necessary Modification/Adjustment! See photo, but I am OCD and do not like unnecessarily noises. The leg arm that attaches to the inside wheel, knocks continually during use. This is due to a gap in the assembly. I added a rubber garden hose seal to each leg bolt. This closed the gap, and since it’s rubber, allows for slight flexibility. No more knocking, and the only noise you hear is the wheel fan!
Reviewed in the United States on February 9, 2020 by SERE
1.0 out of 5 stars | Failed product by a failed company
Make sure you read the reviews, Make sure you read for forums. Make sure you are informed before purchasing ANY max trainer unit. Many of the machines ship improperly assembled from the factory, and most either squeek or clunk in short order. The Warranty is not worth the paper it is written on, and unless you have a local distributor, it is going to cost you. The company has must released a M4/M6/M8. The new app will not be backwards compatible, but that is OK because the new app will require a paid subscription. Any product requiring an infomercial, should be avoided at all costs.
Reviewed in the United States on November 14, 2018 by Jason Scott
1.0 out of 5 stars | Worked For 1 Week - Major Disappointment
Style: Bowflex M8
I shy away from writing negative reviews and this is my first 1 star but this was a significant amount of money for a product that failed within a week of purchase. Completely unresponsive. Purchased the extended warranty from asurion, who when contacted advised me to return the product - simply spend 2 hours disassembling the product, pack it back into the 3x3x5 foot boxes with all the fitted Styrofoam and toss those 80 pound boxes into your car to bring to Fedex.... Zero response from bowflex customer service via email for over 3 weeks, and currently listening to smooth jazz on their customer service wait line... I love the idea of the product, but to spend 2 grand on a piece of equipment that's sole contribution to my health is a rise in blood pressure anytime I walk into the room and see it... Not worth it Will certainly update my review if I hear anything from Bowflex or Amazon! (the hold music is now blue's/rock)
Reviewed in the United States on March 23, 2020 by Jacob Berghoef