Best Choice Products 3-Seat Outdoor Steel Converting Patio Swing Canopy Hammock w/Cushion, Brown

1.0 out of 5 stars

By J.P - Reviewed in the United States on April 15, 2016

Are you kidding me!?

Unfortunately, I bought this item back in the winter and only built it today (late April). It is a very poor quality item. The holes in the tubing are oversize and do not match the opposite part which to me is a safety issue. The canopy mountings are made of plastic, unbelievable! Any slight wind will destroy these mountings. I am extremely disappointed. Do not buy items like this as you can not see them for real, only in flashy photos and misleading descriptions. There are no useful build instructions and they are photocopied sheets. This is a terribly made product, nothing is of good quality and is not worth even half the cost. Do not waste your money on junk like this.

1.0 out of 5 stars

By Heather Robertson - Reviewed in the United States on October 4, 2016

Don't buy this swing... or anything from Best Choice Products

Don't bother with this swing. It's a pile of garbage. It's nearly impossible to assemble and instructions are unclear. Once assembled, it's rickety, lightweight, and the color of the cushions has faded substantially within 3 months. Last night, a relatively tame gust of wind knocked the whole swing off the patio, and it bent the frame in several places, ripping it out of the bolts. It is irreparable. I called Best Choice customer service and found out that their name should actually be Worst Choice. The warranty expires after 2 months and I had owned it for a whopping 3 months. Now we know why their policy is 60 days - because this swing is not made to last. Easily one of the worst purchases we've made.

2.0 out of 5 stars

By Miki H. - Reviewed in the United States on July 12, 2017

Loved at first, but is now unusable.

Ok. I LOVED this swing at first. I even rated it at 4 stars originally. But, less than a year later, it's broken. A couple of guests came over and sat on the swing and it just ripped out from underneath them. Luckily, no one was hurt, but I'm disappointed that it didn't even last 10 months. I was going to see if I could buy the canvas replacement for the seat, not sure how I would reattach it, but I can't seem to find any parts for it anyway. So, I called the number for Best Choice and was unable to get a resolution to my problem. I'll update this review if they are able to help me.

1.0 out of 5 stars

By Eric Georgia - Reviewed in the United States on April 13, 2017

Do not buy this.

Pretty much like everyone else says. Cushions don't attach so are flimsy. They soaked up water and now are stained. Wind blew it over easily now canopy is ripped. Not a good buy for what I paid.

1.0 out of 5 stars

By Mary McColley - Reviewed in the United States on May 29, 2016

Company has no support, product is cheap and not worth $10

Just unpacked this. What a joke. No parts bag with it. No bolts, springs, etc. Talked to the "help" desk at Best Choice products and they pushed it back on Amazon. Box was intact and no where for them to fall out. Buyer beware. You're on your own with this one.

2.0 out of 5 stars

By Julianna M. - Reviewed in the United States on April 8, 2016

Parts not adequate to hold canopy.

Don't purchase this product, unless you have no intentions of using the canopy. The flimsy plastic parts they use to attach and hold the canopy are a joke. (see image 1) They should absolutely under No Circumstance consider this material adequate to hold this canopy in place. The fact that they have done this has Truly baffled me. They should be using sturdy metal parts like this (Image 2) with even a wider / sturdier bolt to hold a canopy in place and the fact that they don't is very troubling. Also, as mentioned instructions were probably about as tricky as possible to navigate, but if you use your brain, it can be done. However it still can be confusing which way pieces should face and you may end up having to do some things over. This review is being posted not as Verified Purchase because we actually purchased a similar competitors model with much better reviews. But the seller sent us this one we did not realize until unit was already put together (except for canopy of course), so we feel a bit stuck as I am not willing to go through hassle of disassembly and another assemble. We are planning to try and device a way to replace flimsy plastic parts with sturdy steel. Until then the swing is comfy and a standing umbrella works well enough as we live in high wind area and taking down umbrella is perhaps easier then taking on / off canopy. All in all this wouldn't be such a bad unit (so far, for us) if they hadn't sabotaged it by making such an unfathomable choice of material to hold the canopy structure. Now I will avoid purchasing from this company at all costs. Makes me wonder where else they're making shortcuts that I as the consumer will pay the price.

1.0 out of 5 stars

By Daniel Dorn - Reviewed in the United States on May 12, 2016

Don't do it!!!!

Canopy is very bad design and won't stay in place, plastic nylon garbage. The bars attached to the swing that go to the spring is not the same as the pictures on the site and neither is the latches when converting to a bed, the pictures on the site is a better design. The instructions are horrible, it's a good thing I am good at puzzles, the directions are non-existent. Laying down on the cushions is like laying on a convertible couch, a bar up your back. Used a low torque wrench on the screws and the frame is twisted, the frame does not sit nor does the swing sit center on the frame, drives my wife crazy!

1.0 out of 5 stars

By Wassim - Reviewed in the United States on April 10, 2016

the bench seating is horrible with the bottom to short and low to the ...

Poorly engineered and not worth $100... the bench seating is horrible with the bottom to short and low to the ground and the back also short. The bar going across the bench makes it even more uncomfortable to seat in. Also, you cannot make the back more upright to be comfortable as its like a 45 degree angle. The cushions are three separate peaces and are horrible as they just slide off the bench. Stick to a better product from Costco.