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ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator
ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator
ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator
ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator
ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator
ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator
ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator
ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator
ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator
ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator

ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator

ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator
ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator
ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator
ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator
ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator
ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator
ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator
ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator
ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator
ASUS RT-AC5300 AC5300 Tri-Band WiFi Gaming Router, MU-MIMO, AiProtection Lifetime Security by Trend Micro, AiMesh Compatible for Mesh WiFi System, WTFast Game Accelerator
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Features

  • Tri band (Dual 5 GHz, single 2; 4 GHz) with the latest 802; 11AC 4x4 technology for maximum throughput (5334 Mbps) and coverage (up to 5, 000 square feet )
  • Mu memo technology enables multiple compatible clients to connect at each client’s respective maximum speed; Supports every operating System, including Windows, Mac OS and Linux
  • Built in ACCESS to Waist gamers private network (GPN) of route optimized servers ensures low, stable ping times for gaming; Printer Server ; Multifunctional printer support (Windows only)
  • A protection powered by Trend Micro provides multi stage protection from vulnerability detection to protecting sensitive data
  • ASUS Smart Connect delivers consistent bandwidth by dynamically switching devices between 2; 4 and 5 GHz bands based on speed, load and signal strength ; NOTE : Refer the user manual ; WAN Connection Type: Internet connection type : Automatic IP, Static IP, Pepo(MPPE supported), PPTP, L2TP.DC Output : 19 Volt with max; 3.42 A current

Description

Wireless-AC5300 Tri-band Gigabit Router with 5330 Mbps throughput for smooth up to 4K/UHD video playback, support Air Protection, MU-MIMO, Link aggregation with teaming ports and Tri-Band Smart Connect. Power Supply - AC Input - 110V~240V(50~60Hz), DC Output - 19 V with max. 3.42 A current


Product Dimensions 24.5 x 6.5 x 24.5 inches


Item Weight 3.21 pounds


ASIN B0167HG1V6


Item model number RT-AC5300


Batteries 1 Lithium ion batteries required.


Customer Reviews 3.9 out of 5 stars 3,506 ratings 3.9 out of 5 stars


Best Sellers Rank #2,477 in Electronics (See Top 100 in Electronics) #64 in Computer Routers


Is Discontinued By Manufacturer No


Date First Available October 21, 2015


Manufacturer ASUS Computer International Direct


Shipping

This product includes free shipping to all US addresses.


Delivery

Unless otherwise stated above, most products arrive within 2-3 business days. Larger items may take 6-9 business days. Tracking information will be automatically provided as soon as your order ships.


View our full shipping policy here.

Returns

This product can be returned within 30 days of delivery for a full refund. Please visit our returns center to begin a return.

View our full returns policy here.

Features

  • Tri band (Dual 5 GHz, single 2; 4 GHz) with the latest 802; 11AC 4x4 technology for maximum throughput (5334 Mbps) and coverage (up to 5, 000 square feet )
  • Mu memo technology enables multiple compatible clients to connect at each client’s respective maximum speed; Supports every operating System, including Windows, Mac OS and Linux
  • Built in ACCESS to Waist gamers private network (GPN) of route optimized servers ensures low, stable ping times for gaming; Printer Server ; Multifunctional printer support (Windows only)
  • A protection powered by Trend Micro provides multi stage protection from vulnerability detection to protecting sensitive data
  • ASUS Smart Connect delivers consistent bandwidth by dynamically switching devices between 2; 4 and 5 GHz bands based on speed, load and signal strength ; NOTE : Refer the user manual ; WAN Connection Type: Internet connection type : Automatic IP, Static IP, Pepo(MPPE supported), PPTP, L2TP.DC Output : 19 Volt with max; 3.42 A current

Description

Wireless-AC5300 Tri-band Gigabit Router with 5330 Mbps throughput for smooth up to 4K/UHD video playback, support Air Protection, MU-MIMO, Link aggregation with teaming ports and Tri-Band Smart Connect. Power Supply - AC Input - 110V~240V(50~60Hz), DC Output - 19 V with max. 3.42 A current


Product Dimensions 24.5 x 6.5 x 24.5 inches


Item Weight 3.21 pounds


ASIN B0167HG1V6


Item model number RT-AC5300


Batteries 1 Lithium ion batteries required.


Customer Reviews 3.9 out of 5 stars 3,506 ratings 3.9 out of 5 stars


Best Sellers Rank #2,477 in Electronics (See Top 100 in Electronics) #64 in Computer Routers


Is Discontinued By Manufacturer No


Date First Available October 21, 2015


Manufacturer ASUS Computer International Direct


Shipping

This product includes free shipping to all US addresses.


Delivery

Unless otherwise stated above, most products arrive within 2-3 business days. Larger items may take 6-9 business days. Tracking information will be automatically provided as soon as your order ships.


View our full shipping policy here.

Returns

This product can be returned within 30 days of delivery for a full refund. Please visit our returns center to begin a return.

View our full returns policy here.

Features

  • Tri band (Dual 5 GHz, single 2; 4 GHz) with the latest 802; 11AC 4x4 technology for maximum throughput (5334 Mbps) and coverage (up to 5, 000 square feet )
  • Mu memo technology enables multiple compatible clients to connect at each client’s respective maximum speed; Supports every operating System, including Windows, Mac OS and Linux
  • Built in ACCESS to Waist gamers private network (GPN) of route optimized servers ensures low, stable ping times for gaming; Printer Server ; Multifunctional printer support (Windows only)
  • A protection powered by Trend Micro provides multi stage protection from vulnerability detection to protecting sensitive data
  • ASUS Smart Connect delivers consistent bandwidth by dynamically switching devices between 2; 4 and 5 GHz bands based on speed, load and signal strength ; NOTE : Refer the user manual ; WAN Connection Type: Internet connection type : Automatic IP, Static IP, Pepo(MPPE supported), PPTP, L2TP.DC Output : 19 Volt with max; 3.42 A current

Description

Wireless-AC5300 Tri-band Gigabit Router with 5330 Mbps throughput for smooth up to 4K/UHD video playback, support Air Protection, MU-MIMO, Link aggregation with teaming ports and Tri-Band Smart Connect. Power Supply - AC Input - 110V~240V(50~60Hz), DC Output - 19 V with max. 3.42 A current


Product Dimensions 24.5 x 6.5 x 24.5 inches


Item Weight 3.21 pounds


ASIN B0167HG1V6


Item model number RT-AC5300


Batteries 1 Lithium ion batteries required.


Customer Reviews 3.9 out of 5 stars 3,506 ratings 3.9 out of 5 stars


Best Sellers Rank #2,477 in Electronics (See Top 100 in Electronics) #64 in Computer Routers


Is Discontinued By Manufacturer No


Date First Available October 21, 2015


Manufacturer ASUS Computer International Direct


abunda_amazon_reviews I would have kept it a sold five stars had the last firmware update not wrecked my 2.4 GHz channel. Factory reset and all the tweaking in the world will no longer keep all of my 2.4 devices connected. I have to constantly change the channel bandwidth in order to keep MOST things connected. There are at least two wifi devices that will no longer connect at all. This is a far cry from when practically out of the box, it worked flawlessly. I've had it with this router. Certainly expected better quality out of ASUS. $200 for a router that only lasts a year is unacceptable. Update 5-16-18: Latest firmware (3.0.0.4.382_50470) effectively unborked the previous update. Router is now working like it used to. The fact that it took more than two months; that ASUS admitted no fault in their product and for having me jump through all of the hoops to troubleshoot "MY" issue pisses me off to no end. I spent countless hours of my own time removing and reconnecting wifi security cams along with over another dozen devices chasing this ghost. Such a PITA ordeal that I would still not rebuy or recommend this router to anyone. My 1-star review remains.;;Reviewed in the United States on March 10, 2018;;1.0 out of 5 stars;;Got about a year out of it before problems set in.;;Rex Kramer;;;This could easily be 5/5 stars but it's getting a crappy 1/5 stars for: The advance features of this model doesn't specify that all my web traffic is enforced to be sent to Trend Micro. No privacy rights. Can't enable the features w/o having all your web traffic logged. No thank you. This had the best layout and very rich features which I desired the most but not at the expense of my freedom of privacy.;;Reviewed in the United States on January 23, 2019;;1.0 out of 5 stars;;No privacy rights.;;m;;;2.4GHz band was DOA. I tried every combination of setting I could find: N only, Legacy, 20hz, 40hz, beamshaping, channels. The 5GHz bands worked fine, but 2.4Ghz -- which is what most smaller electronics use -- never worked. I contacted ASUS support and over the course of SIX WEEKS I was bounced between support agents who each gave me a canned 'thank you for contacting asus support!' letter and then asked me to confirm the firmware version for the 9th time and to do a factory reset for the 30th time. Over the course of this, my 'case number' kept getting changed, and I suspect that ASUS has such a terrible support system that they couldn't actually keep track of the case, so I got stuck in a hellscape of unhelpful support agents completely ignoring my pleas that I had already done a reset. Finally I managed to get them to relent that there might be something wrong with the hardware, only to find that they couldn't "advance ship" a replacement because they were "out of stock" (of a router that is fully in stock anywhere I look and is certainly not flying off the shelves). They suggested I RMA it and wait however long it took to "repair" -- never mind the fact that if the hardware was bad and they needed to replace it that they couldn't, because they were out of stock... This is unacceptable for the single most expensive consumer router on the market. This is the // most // expensive // consumer // router // on the market and ASUS just could not care less about providing any sort of support or reasonable warranty for their junk routers. Shame on ASUS, and shame on any of us for supporting them. Do not buy this router.;;Reviewed in the United States on May 1, 2018;;1.0 out of 5 stars;;2.4GHz Band DOA -- ASUS support is an abysmal dumpsterfire -- Do not buy this router;;Mike Manfrin;;;I am a network analyst, with a major ISP. I have nearly 20 years in the field. I troubleshoot networks that span the continent, and some that cross the ocean. I've worked support for wireless networks, Internet connections, I work on business networks currently, and routers far more advanced than what this device is. I say this, not to toot my own horn, but to state that what I am sharing comes from an experienced professional. I chose this device because of some of the advanced features, believing they would help with certain over utilization issues I have with a previous wireless router I was sadly running the CPU on that router into the ground, so I needed something a bit more powerful. There is a defect in my router. LAN devices do not communicate with each other, this is a sporadic issue unique to this router, every other wireless router works out of the box with no issues in this respect. Devices like the Roku can not be connected at times to the IP remote, or controlled by/seen by a smart device with an app. the wireless printer is rarely visible and usable. Logitech Harmony remote base is also giving an error that the device isn't on the same network. This mostly happens on the wireless, however the problem does happen on Wired connections as well. none of this is why they get 1 star. it's defective. I get that. this happens with any electronic equipment or manufactured device. I write this review because their support is one bad experience after another. I have found 1 other person on an obscure forum that has the same issue, but no resolution was available. I had already updated the firmware, factory reset, and gone through every setting available to try to resolve this issue. I went through the paces with their email support who also had me do the same steps I've already performed. 1. The first Rep I worked with barely asked any questions before stating it needed to be sent in to be repaired. I agreed since the equipment was faulty. 2. They do not work with their customers to get the RMA done. They will not provide a shipping label for their defective product. 3. They will not provide a shipping label for their defective product. 4. When they do receive the product for repair, their technician doesn't pay attention to what the issue is, and states they cannot duplicate it. The only response I get when they send the item back is "test Ok, cannot duplicate issue" 5. They do not return calls when they say they will. 6. I have yet to actually speak to someone regarding this issue, and over all this has been ongoing for months. 7. Had the tech that received the device done proper troubleshooting, they would have connected more than one device. they probably tested WAN, and found no issues. I wrote them detailed information on what the problem was. had they connected several devices and tested communication between them over the local area network they would have duplicated the issue. I am done with ASUS. so far, the last 3 products I have purchased from them have been defective. I may just have lousy luck, but after spending hours with their lack of support, I, am, Done. I gave them every opportunity to make this right. I recommend using Name brand routers only the only 2 wireless brands I suggest to others are Linksys, and Netgear. I've actually said that for the last 10 years to all my customers. Asus is new to the router scene. I had high hopes, I've been an Asus customer since their early days when I used to go to computer shows to build a PC, before shopping on the internet was possible. In the past I would have recommended them as the best motherboards. That is no longer the case either I'm afraid. they are over priced, under supported, and can not keep their promises. Buy a Netgear, half the price, none of the pain.;;Reviewed in the United States on April 18, 2018;;1.0 out of 5 stars;;Devices like the Roku can not be connected at times to ...;;B. Runnells

Shipping

This product includes free shipping to all US addresses.


Delivery

Orders placed now will arrive in 6-9 business days. Tracking information will be automatically provided as soon as your order ships.


View our full shipping policy here.

Returns

This product can be returned within 30 days of delivery for a full refund. Please visit our returns center to begin a return.

View our full returns policy here.

Top Amazon Reviews


1.0 out of 5 stars
By Rex Kramer - Reviewed in the United States on March 10, 2018
Got about a year out of it before problems set in.
I would have kept it a sold five stars had the last firmware update not wrecked my 2.4 GHz channel. Factory reset and all the tweaking in the world will no longer keep all of my 2.4 devices connected. I have to constantly change the channel bandwidth in order to keep MOST things connected. There are at least two wifi devices that will no longer connect at all. This is a far cry from when practically out of the box, it worked flawlessly. I've had it with this router. Certainly expected better quality out of ASUS. $200 for a router that only lasts a year is unacceptable. Update 5-16-18: Latest firmware (3.0.0.4.382_50470) effectively unborked the previous update. Router is now working like it used to. The fact that it took more than two months; that ASUS admitted no fault in their product and for having me jump through all of the hoops to troubleshoot "MY" issue pisses me off to no end. I spent countless hours of my own time removing and reconnecting wifi security cams along with over another dozen devices chasing this ghost. Such a PITA ordeal that I would still not rebuy or recommend this router to anyone. My 1-star review remains.

1.0 out of 5 stars
By m - Reviewed in the United States on January 23, 2019
No privacy rights.
This could easily be 5/5 stars but it's getting a crappy 1/5 stars for: The advance features of this model doesn't specify that all my web traffic is enforced to be sent to Trend Micro. No privacy rights. Can't enable the features w/o having all your web traffic logged. No thank you. This had the best layout and very rich features which I desired the most but not at the expense of my freedom of privacy.

1.0 out of 5 stars
By Mike Manfrin - Reviewed in the United States on May 1, 2018
2.4GHz Band DOA -- ASUS support is an abysmal dumpsterfire -- Do not buy this router
2.4GHz band was DOA. I tried every combination of setting I could find: N only, Legacy, 20hz, 40hz, beamshaping, channels. The 5GHz bands worked fine, but 2.4Ghz -- which is what most smaller electronics use -- never worked. I contacted ASUS support and over the course of SIX WEEKS I was bounced between support agents who each gave me a canned 'thank you for contacting asus support!' letter and then asked me to confirm the firmware version for the 9th time and to do a factory reset for the 30th time. Over the course of this, my 'case number' kept getting changed, and I suspect that ASUS has such a terrible support system that they couldn't actually keep track of the case, so I got stuck in a hellscape of unhelpful support agents completely ignoring my pleas that I had already done a reset. Finally I managed to get them to relent that there might be something wrong with the hardware, only to find that they couldn't "advance ship" a replacement because they were "out of stock" (of a router that is fully in stock anywhere I look and is certainly not flying off the shelves). They suggested I RMA it and wait however long it took to "repair" -- never mind the fact that if the hardware was bad and they needed to replace it that they couldn't, because they were out of stock... This is unacceptable for the single most expensive consumer router on the market. This is the // most // expensive // consumer // router // on the market and ASUS just could not care less about providing any sort of support or reasonable warranty for their junk routers. Shame on ASUS, and shame on any of us for supporting them. Do not buy this router.

1.0 out of 5 stars
By B. Runnells - Reviewed in the United States on April 18, 2018
Devices like the Roku can not be connected at times to ...
I am a network analyst, with a major ISP. I have nearly 20 years in the field. I troubleshoot networks that span the continent, and some that cross the ocean. I've worked support for wireless networks, Internet connections, I work on business networks currently, and routers far more advanced than what this device is. I say this, not to toot my own horn, but to state that what I am sharing comes from an experienced professional. I chose this device because of some of the advanced features, believing they would help with certain over utilization issues I have with a previous wireless router I was sadly running the CPU on that router into the ground, so I needed something a bit more powerful. There is a defect in my router. LAN devices do not communicate with each other, this is a sporadic issue unique to this router, every other wireless router works out of the box with no issues in this respect. Devices like the Roku can not be connected at times to the IP remote, or controlled by/seen by a smart device with an app. the wireless printer is rarely visible and usable. Logitech Harmony remote base is also giving an error that the device isn't on the same network. This mostly happens on the wireless, however the problem does happen on Wired connections as well. none of this is why they get 1 star. it's defective. I get that. this happens with any electronic equipment or manufactured device. I write this review because their support is one bad experience after another. I have found 1 other person on an obscure forum that has the same issue, but no resolution was available. I had already updated the firmware, factory reset, and gone through every setting available to try to resolve this issue. I went through the paces with their email support who also had me do the same steps I've already performed. 1. The first Rep I worked with barely asked any questions before stating it needed to be sent in to be repaired. I agreed since the equipment was faulty. 2. They do not work with their customers to get the RMA done. They will not provide a shipping label for their defective product. 3. They will not provide a shipping label for their defective product. 4. When they do receive the product for repair, their technician doesn't pay attention to what the issue is, and states they cannot duplicate it. The only response I get when they send the item back is "test Ok, cannot duplicate issue" 5. They do not return calls when they say they will. 6. I have yet to actually speak to someone regarding this issue, and over all this has been ongoing for months. 7. Had the tech that received the device done proper troubleshooting, they would have connected more than one device. they probably tested WAN, and found no issues. I wrote them detailed information on what the problem was. had they connected several devices and tested communication between them over the local area network they would have duplicated the issue. I am done with ASUS. so far, the last 3 products I have purchased from them have been defective. I may just have lousy luck, but after spending hours with their lack of support, I, am, Done. I gave them every opportunity to make this right. I recommend using Name brand routers only the only 2 wireless brands I suggest to others are Linksys, and Netgear. I've actually said that for the last 10 years to all my customers. Asus is new to the router scene. I had high hopes, I've been an Asus customer since their early days when I used to go to computer shows to build a PC, before shopping on the internet was possible. In the past I would have recommended them as the best motherboards. That is no longer the case either I'm afraid. they are over priced, under supported, and can not keep their promises. Buy a Netgear, half the price, none of the pain.

Recent Reviews


1.0 out of 5 stars
By Rex Kramer - Reviewed in the United States on March 10, 2018
Got about a year out of it before problems set in.
I would have kept it a sold five stars had the last firmware update not wrecked my 2.4 GHz channel. Factory reset and all the tweaking in the world will no longer keep all of my 2.4 devices connected. I have to constantly change the channel bandwidth in order to keep MOST things connected. There are at least two wifi devices that will no longer connect at all. This is a far cry from when practically out of the box, it worked flawlessly. I've had it with this router. Certainly expected better quality out of ASUS. $200 for a router that only lasts a year is unacceptable. Update 5-16-18: Latest firmware (3.0.0.4.382_50470) effectively unborked the previous update. Router is now working like it used to. The fact that it took more than two months; that ASUS admitted no fault in their product and for having me jump through all of the hoops to troubleshoot "MY" issue pisses me off to no end. I spent countless hours of my own time removing and reconnecting wifi security cams along with over another dozen devices chasing this ghost. Such a PITA ordeal that I would still not rebuy or recommend this router to anyone. My 1-star review remains.

1.0 out of 5 stars
By m - Reviewed in the United States on January 23, 2019
No privacy rights.
This could easily be 5/5 stars but it's getting a crappy 1/5 stars for: The advance features of this model doesn't specify that all my web traffic is enforced to be sent to Trend Micro. No privacy rights. Can't enable the features w/o having all your web traffic logged. No thank you. This had the best layout and very rich features which I desired the most but not at the expense of my freedom of privacy.

1.0 out of 5 stars
By Mike Manfrin - Reviewed in the United States on May 1, 2018
2.4GHz Band DOA -- ASUS support is an abysmal dumpsterfire -- Do not buy this router
2.4GHz band was DOA. I tried every combination of setting I could find: N only, Legacy, 20hz, 40hz, beamshaping, channels. The 5GHz bands worked fine, but 2.4Ghz -- which is what most smaller electronics use -- never worked. I contacted ASUS support and over the course of SIX WEEKS I was bounced between support agents who each gave me a canned 'thank you for contacting asus support!' letter and then asked me to confirm the firmware version for the 9th time and to do a factory reset for the 30th time. Over the course of this, my 'case number' kept getting changed, and I suspect that ASUS has such a terrible support system that they couldn't actually keep track of the case, so I got stuck in a hellscape of unhelpful support agents completely ignoring my pleas that I had already done a reset. Finally I managed to get them to relent that there might be something wrong with the hardware, only to find that they couldn't "advance ship" a replacement because they were "out of stock" (of a router that is fully in stock anywhere I look and is certainly not flying off the shelves). They suggested I RMA it and wait however long it took to "repair" -- never mind the fact that if the hardware was bad and they needed to replace it that they couldn't, because they were out of stock... This is unacceptable for the single most expensive consumer router on the market. This is the // most // expensive // consumer // router // on the market and ASUS just could not care less about providing any sort of support or reasonable warranty for their junk routers. Shame on ASUS, and shame on any of us for supporting them. Do not buy this router.

1.0 out of 5 stars
By B. Runnells - Reviewed in the United States on April 18, 2018
Devices like the Roku can not be connected at times to ...
I am a network analyst, with a major ISP. I have nearly 20 years in the field. I troubleshoot networks that span the continent, and some that cross the ocean. I've worked support for wireless networks, Internet connections, I work on business networks currently, and routers far more advanced than what this device is. I say this, not to toot my own horn, but to state that what I am sharing comes from an experienced professional. I chose this device because of some of the advanced features, believing they would help with certain over utilization issues I have with a previous wireless router I was sadly running the CPU on that router into the ground, so I needed something a bit more powerful. There is a defect in my router. LAN devices do not communicate with each other, this is a sporadic issue unique to this router, every other wireless router works out of the box with no issues in this respect. Devices like the Roku can not be connected at times to the IP remote, or controlled by/seen by a smart device with an app. the wireless printer is rarely visible and usable. Logitech Harmony remote base is also giving an error that the device isn't on the same network. This mostly happens on the wireless, however the problem does happen on Wired connections as well. none of this is why they get 1 star. it's defective. I get that. this happens with any electronic equipment or manufactured device. I write this review because their support is one bad experience after another. I have found 1 other person on an obscure forum that has the same issue, but no resolution was available. I had already updated the firmware, factory reset, and gone through every setting available to try to resolve this issue. I went through the paces with their email support who also had me do the same steps I've already performed. 1. The first Rep I worked with barely asked any questions before stating it needed to be sent in to be repaired. I agreed since the equipment was faulty. 2. They do not work with their customers to get the RMA done. They will not provide a shipping label for their defective product. 3. They will not provide a shipping label for their defective product. 4. When they do receive the product for repair, their technician doesn't pay attention to what the issue is, and states they cannot duplicate it. The only response I get when they send the item back is "test Ok, cannot duplicate issue" 5. They do not return calls when they say they will. 6. I have yet to actually speak to someone regarding this issue, and over all this has been ongoing for months. 7. Had the tech that received the device done proper troubleshooting, they would have connected more than one device. they probably tested WAN, and found no issues. I wrote them detailed information on what the problem was. had they connected several devices and tested communication between them over the local area network they would have duplicated the issue. I am done with ASUS. so far, the last 3 products I have purchased from them have been defective. I may just have lousy luck, but after spending hours with their lack of support, I, am, Done. I gave them every opportunity to make this right. I recommend using Name brand routers only the only 2 wireless brands I suggest to others are Linksys, and Netgear. I've actually said that for the last 10 years to all my customers. Asus is new to the router scene. I had high hopes, I've been an Asus customer since their early days when I used to go to computer shows to build a PC, before shopping on the internet was possible. In the past I would have recommended them as the best motherboards. That is no longer the case either I'm afraid. they are over priced, under supported, and can not keep their promises. Buy a Netgear, half the price, none of the pain.