ARRIS Surfboard mAX Pro W133, Discontinued and is no longer supported
Condition: Used - Like New
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This item is eligible for return within 30 days of receipt
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Availability:
Only 10 left in stock, order soon!
Arrives
Sunday, Sep 27
Style: Mesh System - mAX Pro
Features
- Buyer Beware: ARRIS has discontinued this product and ended support for it. Effective April 16, ARRIS Customer Support will no longer assist customers with this unit. Additionally, any unit installed after April 16 will no longer be able to connect or function. If you are purchasing this product, be aware that it is no longer supported by the manufacturer and may be unusable upon installation.
- Buyer Beware: ARRIS has discontinued this product and ended support for it. Effective April 16, ARRIS Customer Support will no longer assist customers with this unit. Additionally, any unit installed after April 16 will no longer be able to connect or function. If you are purchasing this product, be aware that it is no longer supported by the manufacturer and may be unusable upon installation.
Description
Buyer Beware: ARRIS has discontinued this product and ended support for it. Effective April 16, ARRIS Customer Support will no longer assist customers with this unit. Additionally, any unit installed after April 16 will no longer be able to connect or function. If you are purchasing this product, be aware that it is no longer supported by the manufacturer and may be unusable upon installation.
Brand: ARRIS
Model Name: W133 Pro Mesh WiFi 6 System
Special Feature: LED Indicator, Parental Control, QoS
Frequency Band Class: Tri-Band
Wireless Communication Standard: 802.11ax
Compatible Devices: Laptop, Personal Computer, Smartphone, Tablet
Recommended Uses For Product: Business, Gaming, Home
Included Components: SURFboard mAX Pro Bundle (W133 = W31 + W31)
Connectivity Technology: Ethernet
Color: Black
Other Special Features of the Product: LED Indicator, Parental Control, QoS
Frequency Band Class: Tri-Band
Wireless Compability: 802.11ax
Compatible Devices: Laptop, Personal Computer, Smartphone, Tablet
Antenna Location: Business, Gaming, Home
Connectivity Technology: Ethernet
Antenna Type: Internal
Operating System: Linux
Security Protocol: WPA-PSK, WPA2-PSK
Number of Ports: 4
Control Method: Voice
Data Transfer Rate: 9600 megabits_per_second
LAN Port Bandwidth: 1000 Mbps
Voltage: 120 volts_of_alternating_current
Maximum Upstream Data Transfer Rate: 11000 megabits_per_second
RAM Memory Installed: 1024 MB
Number of Antennas: 8
Wi-Fi Generation: Wi-Fi 6
Router Network Type: Mesh
Connectivity Range: 6000 square_feet
Connectivity Protocol: wi-fi
Coverage: 6000 sq ft
Frequency: 5 GHz
Brand: ARRIS
Model Name: W133 Pro Mesh WiFi 6 System
Built-In Media: SURFboard mAX Pro Bundle (W133 = W31 + W31)
Model Number: W133
Unit Count: 2 Count
UPC: 612572215333
Number of Items: 2
Global Trade Identification Number: 33
Manufacturer: CommScope
Item Type Name: Mesh Wi-Fi 6 System
Mfr Part Number: W133
Warranty Description: 2 Year Limited Warranty
Item Weight: 7.8 pounds
Item Dimensions L x W x H: 4"L x 4"W x 8"H
Color: Black
Frequently asked questions
If you place your order now, the estimated arrival date for this product is:
Sunday, Sep 27
Yes, absolutely! You may return this product for a full refund within 30 days of receiving it.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
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Top Amazon Reviews
I initially tried this unit couple of months ago and found that the mesh was steering devices to 2.4Ghz instead of the 5Ghz band, which created poor performance. I decided to purchase the unit again, and the updated software, along with new firmware shows that the devices priorities the 5Ghz band. The wifi performance is excellent with the highest download and upload speeds that enable me to use my gigabit service to its potential. The updates resolved a long-standing problem of dropouts and my PlayStation has not had any error during gameplay with consistent performance and reliable connection. The new interface is simple, and it works without any issues. If you're looking for something that enables a lot of customization, then this is not the right unit. I like to set up my stuff and not have to tinker with to optimize the performance, which this mesh system does very well out of the box. My only negative is that my first unit came with cosmetic defects, which Amazon set up a replacement.
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Reviewed in the United States on July 4, 2020 by Greg W.
To start with, the box has instructions for you to download the app "Arris Surfboard Max Manager" for Android. There is an "Arris Surfboard Manager" available but it is not the same app! This app is for different Arris devices (which I just presumed as modems... though I could be wrong). The correct app needed for installation is called "Surfboard Central". Following the instructions at "Surfboard Central" seems simple to follow. Installation went through as expected and wifi was correctly configured (and working). What follows next is the nightmare. The app will ask you if you want to install a satellite... which I chose. However, there is button labelled "Next" which is unclickable (no matter what I do). If I click "Cancel", it would just bring me back to the app page where there are several links for you to add a satellite. Clicking any of this links would bring you to the same page with the "Next" button (but unclickable). I chose to close the app and restart it. To my surprise it brought me back to the start of the installation process... but now you could no longer connect to the router since it was already installed. I had to reset the router and repeat the installation process. It went through again... but like what happened previously.... I'm stuck with the unclickable "Next" button when I tried to add a satellite. What use would I have for an additional satellite if I can't install it? It's a very frustrating experience! Avoid this product. It's cheaper but you get what you pay for.
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Reviewed in the United States on May 9, 2023 by Christopher Jay Soon
Both the W33 mesh duo I previously ordered and set up and now this W133 work pretty well as extenders for my Aosu video cameras and doorbell as my Arris modem/router didn't have the range. The set up was relatively simple using the Surfboard app on my Android phone and using Blu-Tooth and it worked for both models, 2 x W131 and 1 x W133. However, there's one outstanding issue in that my smart devices wont connect to these mesh devices and have to remain connected to my Arris modem/router. The Android Smartlife app can't find the smart switches via the mesh router single SSID but does work via the Arris Modem/Router dedicated 2.4 ghz SSID and likewise Alexa wont work on the mesh either. I'm currently diagnosing the issue with Arris support but for now, I cant switch my Modem/Router to 'bridge' mode, the preferred setting to avoid two routers in serial when only the mesh routing function is preferred. IMO, the mesh router needs 2 dedicated SSID's, one for 2.4 ghz and one for 5ghz, just like the modem/router has.
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Reviewed in the United States on May 16, 2025 by expat-mike
When purchasing ARRIS SURFboard mAX Pro W133 AX11000 Mesh System, Dontrentyourmodem-com offerred a Like New options with Two ARRIS SURFboard mAX Pro W31 for $195+$8.99S/H. I didn't notice the equivalent and purchased it. Upon opening the box, I realized that it's 2 W31 standalone router. It is an AX11000 Tri-Band Router covers 3,000 SqFt, but I thought the 2 W31 requires hardwired link. I returned it. A representative of Dontrentyourmodem-com sent a msg and said his tech person said it's the same as W133. All they have is 2 W31. I read up on the W133 and W31, and I think they can be linked wirelessly via SURFboard Central App. Indeed, they can be linked and act as a mesh system covering 6,000 SqFt as follows: 1. Power up each W31 and reset it, as they are used Like New units. 2. Turn off one unit and open SURFboard Central App (I had an ARRIS SURFboard S33 Cable Modem and already registered it in the App.) 3. In the App, select Add New Device, then Select mAX Pro Mesh, Next Link the App with the W31 Router already ON and Wired to the Cable Modem, a S33 in my case, Once connected, it will checked for any software updates. This part is tricky for me. It failed, and I had to turn off the S33 cable modem and W31 several times, and additional Reset of the W31 also. Finally it connected. This is the Main Router Unit. The other W31 can act as a satellite on a different floor or location on the same floor. 4. In the App, Select Add Satellite, Turn on the 2nd W31 unit, Click Next to connect the 2nd W31 to the App via bluetooth, Next to connect the 2nd W31 to the Main Router the 1st W31Unit. Again it took several tries to connect. That's all it took. The Wi-Fi signals are strong on both floor. I have a 5,400 SqFt house. Internet service with xFinity plan 400mbps Down and 100mbps up. Attached is an internet speed test with a XDO External USB WiFi6 Adapter Model AX1830 with 1201mbps on 5GHz Band and 574mbps on 2.4GHz Band. I got 471mbps down and 11.70mbps up. Great Connection and speed. The PC in the same room with the router. The speed varies during the days, but I'm happy with any speed above 100mbps. The speed is equally great on my iPhone 12 Pro Max. Before with an ORBI 2200AC, I got around 70mbps on my same PC with an built-in Realtek 802.11n, and around 130mbps on my iPhone 12 Pro Max. The XDO AX1830 is also a Realtek USB3 adapter. I would recommend Two W31 Units as Tri-Band Mesh AX11000 System.
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Reviewed in the United States on January 31, 2023 by Chopintho N. Nguyen
UPDATE: I tried to give this a second chance.. I really did. These things suck. Hooked it back up, and almost half of the 40ish devices throughout my house are connected, but don't show in the app. I chatted a week ago and was promised a callback in 24-48 hours.. chatted again today (Tuesday) and was told Thursday someone would call. Was gaming tonight on my Playstation Portal, w/ a mesh node ~10 feet from me, and randomly the Arris decided I should connect to the main node 4 rooms away on the 2.4 band. Totally avoid this garbage product. I’ll echo what numerous other reviews say - the hardware on these is absolutely fantastic, but the software just absolutely lets them down. I have 3 of these, 2 on the second floor and one on the first. One satellite is in our video game room. In that same room, there is currently a Nintendo Switch, a smart plug, and a Govee TV smart light connected wirelessly… to the MAIN router 3 rooms away. Only one wireless device, my cell phone, was deemed “correct” to have connected to it. Another fun one - we have a smart vacuum sitting within 8 feet of the 2nd satellite, which is a floor away. Instead of connecting to that satellite, it’s currently connect to the main node as well. Also within eye sight of that satellite is our Ring doorbell - you guessed it; it’s connected to the Main node. I have multiple Ethernet devices connected throughout our house - for some reason, they all show as connected to the one Satellite, even though the main Ethernet switch runs into the main node. I truly don’t get it - the speed on these is fantastic. Even before I ran the Ethernet for the back haul, the wireless via the satellites was ridiculously fast compared to the Orbi mesh system it replaced. Going to stick it out because of what we’ve picked up for speed.. Arris, for the love of God, read the reviews and upgrade your app interface. Or, give us a web interface.
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Reviewed in the United States on December 29, 2023 by ehren m
This router works great for everything I personally need of it. It's easy to set up and WiFi speeds are very fast. I was in the market for a mesh system because my Netgear R6220 couldn't quite cut it for gaming and streaming in my downstairs living area. It's about as far away as it could be from my modem, so nothing against the R6220 but I needed something with greater range. After setting up one unit upstairs and one unit downstairs, I have great coverage and fast speeds around the whole house. The whole setup process took about 15 minutes and was easy as can be. One little quirk was the mobile app to configure the router suggested downloading a newer app that has replaced the original, but it was a trivial matter. As other reviewers have mentioned, it's true this is not the most configurable router, but this isn't something that has affected me so I can't hold it against the product. If you want something that's easy to set up and performs extremely well, this is an excellent purchase.
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Reviewed in the United States on July 27, 2020 by Max Ackley
Let’s start with a Cliff Notes version of this review. Where it was needed most the AX11000 performed as promised, delivering high speeds and coverage greatly improved over a single router system. Downside - the AX1100 failed to deliver consistently to all locations; it appears at least a third ARRIS relay will be needed. The units are big and ugly. Set up app takes some work to get through. The unit was intended to provide full-house coverage in my 3,400 ft2 home – delivering up to 500 Mbs from our Xfinity-supplied coverage. This three-story house was constructed 1900s with about 1100 ft2 per floor. The internet runs through a CISCO DPC3941T data modem located in a basement office at one corner of the house. Our plan has a nominal download max of 500 Mbs and upload max of 15 Mbs. The CISCO modem delivers something shy of the top rate in the basement (my office). On the first floor we experienced 60-70% speed lost on the first floor, with no to little reception in the upstairs (3rd) floor. Outside (deck and yard), download speeds at best only around 4 – 20 Mbs. Outside of the office the heaviest use is the main room which is immediately above the CISCO modem. For reasons we believe have to do with a very massive fir floor (old growth 2”x8”x20’ timbers laid in parallel and glued together) we would receive only 150ish Mbs with occasional loss of reception during the most inopportune times. The last straw was when the system froze during the Twist and Shout parade scene in Ferris Bueller’s Day Off; I mean seriously who could tolerate that? Further out on the first floor in the kitchen online static recipes were ok – but trying to emulate the cooking skills in Szechuan Stir Fry on the You Tube Happy Wok channel; well let’s just leave it at beef and onions were burned. No e-books upstairs and no pandora outside. Of the ARRIS Surfboard family of products on Amazon, opted for the AX11000 based on ARRIS’ claim of whole-home coverage to 6,000 ft2 with 2 units, and the reviews offered by other users. Went with the top-of-the line unit hoping to do this but once – i.e., a unit that would provide the Full Monty over the whole house. Purchased it through Amazon, installed, speed tested the units in the basement, on the first floor, moved/optimized the ARRIS relay unit, tested/moved, tested/moved, and then let run for a month. Being a serious data geek, performed speed testing to optimize the second unit location, and then again after the final location was determined. Speed tests were done using Xfinity’s speed test with the CISCO alone, and then the AX11000 unit in side-by-side testing. A minimum of three measures were made for each location. Speed data are presented in the table, below. The results are fairly self-evident. In the basement where the CISCO is located the speeds were more-or-less equivalent. On the first floor the AX11000 improved download coverage significantly (and yes, I can use that term as I performed one-way statistical tests. Told you I was a data geek). What was unexpected and disappointing is that the upstairs speeds were the same. The only difference there was that the CISCO frequently dropped out completely; the AX11000 did not. Outside in the back yard both units hardly worked at all. The other unexpected item was that the upload speeds were the same for both systems in most locations. Net determination. Performance of the cable improved on the first floor. Reran the Buehler and Szechuan Wok tests; both performed as hoped. My kindle upstairs still is spotty; no Pandora in the back yard. Suspect to overcome that problem would need to add a third relay – which frankly at this price I am disappointed in. Other items to consider. The design and size of these units might be best described as Steam Punk meets bad plastic. Perhaps the units need to be that large to house the electronics, but when compared to the simplicity of design in Google Next, TP-Link, or Amazon’s eero can’t help but wonder if that could not be improved on. Several reviewers noted that the setup app could use work, and I concur. It was not intuitive, albeit I did get through it and ran the optimization after several iterations. Final score. Gave 4 stars for performance but withheld the final star due to the inability to cover my 3400 ft2 over three floors. Aesthetics gave it three stars; app three stars – ok the math is 3.33 stars but Amazon only deals in ½s.
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Reviewed in the United States on September 14, 2020 by Tim Thompson
PROs: - The Routers themselves are fast and work flawlessly. -Setup is stupid easy if you follow the instructions step by step. Don't skip ahead! Just do what the App tells you when it tells you and you will be Setup in 5-10 mins. - App is friendly and displays everything in a very straight forward manner. -IPV6, active by default. -Auto selects the best format for devices as used 2.4ghz or 5ghz (Defaults to 2.4ghz on Setup). Tune all my devices to 5ghz when each device was used for the first time. CONS: -The App is limited as far as advanced network controls are concerned. So if you like having advanced user control it may not be for you. Final Thoughts: This router has everything optimized for the everyday internet user (gamer,work-from-home,IoT,Streamer). I highly recommend this router for any of the above users. It's fast, reliable and user friendly.
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Reviewed in the United States on October 1, 2022 by J. Robitaille