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ARRIS

ARRIS SURFboard mAX Pro W31 Tri-Band Mesh Ready Wi-Fi 6 Router , AX11000 Wi-Fi Speeds up to 11 Gbps , Coverage up to 3,000 sq ft , 1 Router, Alexa Support

Based on 229 reviews
Condition: New
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$217.32

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Availability: Only 2 left in stock, order soon!
Fulfilled by Newfangled Networks
Arrives Nov 19 – Nov 25
Order within 19 hours and 27 seconds

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At a glance

Condition
New
Style
1 AX11000 Router
Model
W31
Weight
2.2 lb
Color
Black
Special Feature
QoS, WPS
Frequency Band Class
Tri-Band
In the box
AC Power AdapterEthernet Cable
Warranty
2 years
Works with
iPhone, cell phone, Tablet, computer, streaming devices, smart TV, IOT devices

Features 8

  • ARRIS Quality: With over 260 Million devices sold in home connectivity, we are the experts in making quality networking products! The SURFboard mAX AX11000 Mesh-Compatible Router uses cutting edge technology to deliver the fastest speeds throughout your home. Count on our technology and expertise to deliver up to 400% longer range and faster speeds than 802.11ac..Preset Wi-Fi Security : Yes, WPA2-PSK (AES). Gigabit Ethernet Port : 3 Ethernet LAN and 1 Ethernet WAN.
  • The SURFboard mAX AX11000 Difference: Are you ready to upgrade your home network? The AX11000 Router is mesh-compatible and optimized for virtual reality, online gaming, and 4K video. Bursting with premium components & technology - we invested in tri-band (2.4GHz/5GHz/5GHz High) 4x4 design that ensure your devices and your network are always operating at peak peformance. Significantly reduced buffering, high ping rate for gamers for delays on your devices.
  • Tri-Band System is Expandable: You can connect additional W131 or W31 SURFboard mesh devices to turn your router into a Wi-Fi 6 AX11000 mesh system (up to 3 routers). The result: true gigabit speeds throughout your home. Each router has eight Wi-Fi 6 streams, delivering speeds for: audio & video conferencing, HD & 4K video streaming, Alexa Connectivity, online gaming simultaneously at speeds up to 11,000 Mbps & up to 3,000 sq ft of coverage!
  • Simple and Secure Set-up: The SURFboard Central app provides step-by-step instructions to set-up, configure and manage your network. Once setup is complete, the app provides real-time monitoring of the devices on your network, enhanced parental controls like setting time limits, pausing internet, QoS, guest network, parental control rules, and much more!

Description

Our leadership in video and broadband technology and services, combined with our dedication to close collaboration with our customers, allows us to continually stay ahead of the curve and innovate what's next. ARRIS is relentless in our focus to deliver strong results for our customers and our shareholders, and we do so in a forthright and ethical manner. ARRIS delivers a 70-year legacy of innovation. ARRIS invented digital TV & brought wireless internet into the home with the first cable modem gateway. We have a long track record of creating game-changing technology. We’re the same company that the world's leading service providers choose to connect millions of people around the world to the internet - we’re powering the digital world. ARRIS is at the center of a new era of entertainment and communication that unites our vision and technological leadership with our customers’ evolving needs to help transform the way that millions of people around the world connect to the internet and consume content. ARRIS Quality: With over 260 Million devices sold in home connectivity, we are the experts in making quality networking products! The SURFboard mAX AX11000 Mesh-Compatible Router uses cutting edge technology to deliver the fastest speeds throughout your home. Count on our technology and expertise to deliver up to 400% longer range and faster speeds than 802.11ac.

Specs 40

Brand ARRIS
Model Name W31
Special Feature QoS, WPS
Frequency Band Class Tri-Band
Wireless Communication Standard 802.11ax
Recommended Uses For Product Gaming, Home
Connectivity Technology Ethernet, Wi-Fi
Color Black

Frequently asked questions

If you place your order now, the estimated arrival date for this product is: Nov 19 – Nov 25

Yes, absolutely! You may return this product for a full refund within 30 days of receiving it.

To initiate a return, please visit our Returns Center.

View our full returns policy here.

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Leasing options through Acima may also be available during checkout.

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Top Amazon Reviews

Works after troubleshooting
I have two of these setup. One as the router and one as an extended satellite. Now the most important thing is to have your phone within 2 feet of the router/satellite when attempting to hook them up. I had multiple connection fails standing 6 feet away, yet when my phone was one foot away I had no more issues. Now once the router was connected to the internet and the network was configured, the instructions tell you to set the satellite up away from the router in the house. This is incorrect. You power up the satellite one or two feet from your phone and the router. Then you connect to the satellite and make sure it connects and registers to the network. Only after that can you move it to the spot you wish for extended coverage (different floor, etc). Otherwise if you move the satellite to a different floor before setting it up, it will fail to connect every time. I hope this saves others the headache and hours of troubleshooting I spent hooking these up. Now that they are hooked up, I have had zero issues and all my Wifi devices from robot vacuum to tv's, computers, cell phones, printers, etc. Everything is happy and speeds are excellent. On a 1GB down I get 750 Mbps and low latency at 7ms. Zero issues gaming over wifi. No buffering on streaming movies or videos. I give it five stars because they work great for me after I figured the install procedure out. Also super limited settings and you have to use the app. But otherwise so far so good. ... show more
Reviewed in the United States on April 10, 2024 by D. Collins
Absolutely Awful.
Review Image by Isherwood
This was so terribly frustrating to actually get set-up, even with their terrible app that just says ‘sorry, we failed to connect, try again’. Modem works fine, Spectrum verified that. But this router is absolutely haywire. After about to hours of constantly retrying over and over and unplugging, replugging, resetting, etc, i go to lift it up to check for a WPS button (which btw, it doesnt have so wifi extenders you have? Yah, completely null and useless now) and the thing powered off. Now it only gives me red lights. App is no help, resetting doesnt work, new ethernet cables dont work. Do not buy. *UPDATE* Now its forever stuck on a white light (looked up, its the successful bootup light) and nothing happens after. ... show more
Reviewed in the United States on December 9, 2023 by Isherwood
Stable connection and network speed
Not the most functional router, but one of the most stable and reliable. No WPA-3 support, it could be added in the update. But I'm not sure if they will ever update it again. Very easy to configure and control. Stable connection and network speed. I replaced my old huawei router and am very happy with the results. This router meets today's needs in being able to connect a large number of devices, which is vital for a smart home these days ... show more
Reviewed in the United States on April 5, 2023 by Inna
Works great - finally!
OK. To start with, I couldn't get my phone to connect to it via bluetooth like most other people who buy these refurbished from the internet. I couldn't believe that for all the ones I've bought that they could all be bad. So last night I decided to load the surfboard central app on my fire tablet (you have to sideload Play! to get the app as AMAZON doesn't have it). My tablet has bluetooth 4.0, not 5.0 like my android phones. I was able to connect directly to it the first time. I'm now able to see all 3 of my mesh routers and they're working great! There might be something about the older bluetooth installed on the Arris devices that don't let them communicate with newer phones. Arris would be better off developing another app for PC, or better yet, make a web interface option for configuration. Special Note: This seller contacted me directly when I started the return for this device with some helpful info but it didn't work. They then said they'd issue the refund as soon as the product was returned. Thankfully I didn't need to return it. Awesome communication! I would buy from them again! ... show more
Reviewed in the United States on August 19, 2024 by Helpful_User
Great Wireless 6 PCIe Card! Does the Job Really Good! Bought 4 PCIe Card Units!
Bought 4 Wireless PCle Unit Cards! Easy to install and comes with low profile bracket if needed as well as some case screws and small screwdriver. The driver is loaded on provided USB and which was very easy to setup and had I had no problems on Windows 10. WiFi antennas are really nice and big and I got great signal and relatively fast high speeds for my setup. Bluetooth really did worked fine for me which is a nice added bonus to the product! ... show more
Reviewed in the United States on September 9, 2020 by Alex Cervantes
You lose control of network and gain nothing in speed
First off, I have a tech background so my expectations may be different than others who buy this. I purchased the W31 to take over router capabilities on my gigabit xFinity internet service. I have the Samsung S10+ which has ax WiFi and I have the X570 motherboard and AMD R7 3700X for my desktop so both my clients in this review are fully 802.11ax compliant and fully compatible. On the W31 functionality- the setup is very smooth and well done with the app which brings up my biggest gripe and the reason for the poor rating. As a caveat, if you want a "set it and forget it" solution then this is great for you unless you are expecting some major speed improvements over your existing 802.11ac network, The APP is all you get. That's it. There is no web page to access the detailed settings. You have absolutely no access to or the ability to change the WiFi channels or remove the consolidated 2.4 and 5Ghz channels. You also cannot kick a device off your network, you lose all control except to create the network name. In terms of performance I experienced a considerable drop in speed. My xFinity network is split in to 2.4 and 5Ghz networks and I consistently achieve over 600Mbs on my desktop WiFi. On the consolidated W31 network and with a variety of different adapter configurations but never hit over 300 Mbs over a 3 week period with the W31 as my only router. The minute I removed the W31 and went back to my XB6 xFinity router I was again hitting 600Mbs and over consistently. I did not test this on ethernet. For me, the loss of all ability to configure any of the crucial elements of this router and the loss of the ability to directly control what devices were on my network in real time created a low score for this. I really feel that these manufacturers need to allow those who want that detailed control to be able to do that. But with the issues of a loss of WiFi speed too, there is no reason for me to ever use this router again. ... show more
Reviewed in the United States on September 15, 2019 by dk2463
Great product? Mixed set up experience
I purchased a two node version for my home and a three node version for my Florida House. The set up on my home unit was plug-and-play, I plugged it in Saturday and it worked flawlessly. I have a three node system at my Florida House and the set up was a pain. My son-in-law help me and I was on tech-support for 40 minutes. I was almost ready to give up on it when we finally figured out why it wasn’t setting up properly. The reason was it had a hardwired remote switch plugged in and for some reason once we Disconnected it and re-ran the set up it worked. Ever since they have been set up they have been absolutely flawless. The speed of connections is lightning fast, I have 100% signals in all portions of my homes I dont get dropped by devices anymore. I gave it 5 stars even though it was a pain to set up in one of my homes but one episode connected it exceeds expectations. I think it was a fairly new product and the documentation has been lacking. They need to improve documentation and troubleshooting. ... show more
Reviewed in the United States on January 8, 2020 by Jim L
Good WiFi...if you don't need advanced features. Kind of a let down.
Setup was simple, wifi speed tests show great throughput on gig-Internet service. If you need advanced features this is not the system for you. No control over IP addressing for local network, there is no DDNS, and no loopback NAT from what I can tell. I've noticed that I got booted off running speed tests and then had to reconnect to WiFi...could be a fluke, but it happened a few times. Also noticed some devices were extremely slow to connect...for instance, I have about 30 devices on my network, but at any one time I could only see about 18 to 20 on the network. Coverage seemed decent but definitely not 400% better, though that could be because I have no WiFi 6 capable devices. Hope Arris releases an update to get some of these advanced features incorporated. Not everyone has a basic network at their house. ... show more
Reviewed in the United States on August 24, 2019 by Mike C
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