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Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)
Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)
Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)
Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)
Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)
Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)
Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)
Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)
Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)
Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)

Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)

Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)
Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)
Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)
Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)
Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)
Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)
Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)
Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)
Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)
Samsung Electronics UN65MU8000 65-Inch 4K Ultra HD Smart LED TV (2017 Model)
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Features

  • An extreme step up in color with a billion more shades than regular 4K UHD.
  • See extreme contrast between the darkest darks and the lightest lights, plus expanded color and depth.
  • See what you’ve been missing, even in dark scenes.
  • Enjoy smooth, crisp action, even in the fastest scenes, bringing sports and fast-moving content to life.
  • Please note the differences between the MU8000 and the MU800D. MU8000: Gray cabinet, 500 nits HDR sustained brightness, Mega Dynamic Contrast MU800D: Dark Titan cabinet, 470 nits HDR sustained brightness, Ultra Dynamic Contrast

Description

Every scene deserves a brilliant picture. Experience lifelike color with a billion more shades than regular 4K UHD and enjoy the expanded depth of HDR. With extreme contrast between the darkest darks and lightest lights, you never miss a detail. Mr. 240 brings fast action to life, and you can take it all in on a TV that's streamlined from every angle- from a sleek frame to a clean back.


Brand Name Samsung


Item Weight 53.1 pounds


Product Dimensions 56.9 x 11.4 x 36 inches


California residents Click here for Proposition 65 warning


Item model number UN65MU8000FXZA


Batteries 2 AAA batteries required.


ASIN B06X9VSZYM


Customer Reviews 3.9 out of 5 stars 653 ratings 3.9 out of 5 stars


Best Sellers Rank #65,047 in Electronics (See Top 100 in Electronics) #425 in LED & LCD TVs


Shipping Weight 72.3 pounds (View shipping rates and policies)


Date First Available March 3, 2017


Shipping

This product includes free shipping to all US addresses.


Delivery

Unless otherwise stated above, most products arrive within 2-3 business days. Larger items may take 6-9 business days. Tracking information will be automatically provided as soon as your order ships.


View our full shipping policy here.

Returns

This product can be returned within 30 days of delivery for a full refund. Please visit our returns center to begin a return.

View our full returns policy here.

Features

  • An extreme step up in color with a billion more shades than regular 4K UHD.
  • See extreme contrast between the darkest darks and the lightest lights, plus expanded color and depth.
  • See what you’ve been missing, even in dark scenes.
  • Enjoy smooth, crisp action, even in the fastest scenes, bringing sports and fast-moving content to life.
  • Please note the differences between the MU8000 and the MU800D. MU8000: Gray cabinet, 500 nits HDR sustained brightness, Mega Dynamic Contrast MU800D: Dark Titan cabinet, 470 nits HDR sustained brightness, Ultra Dynamic Contrast

Description

Every scene deserves a brilliant picture. Experience lifelike color with a billion more shades than regular 4K UHD and enjoy the expanded depth of HDR. With extreme contrast between the darkest darks and lightest lights, you never miss a detail. Mr. 240 brings fast action to life, and you can take it all in on a TV that's streamlined from every angle- from a sleek frame to a clean back.


Brand Name Samsung


Item Weight 53.1 pounds


Product Dimensions 56.9 x 11.4 x 36 inches


California residents Click here for Proposition 65 warning


Item model number UN65MU8000FXZA


Batteries 2 AAA batteries required.


ASIN B06X9VSZYM


Customer Reviews 3.9 out of 5 stars 653 ratings 3.9 out of 5 stars


Best Sellers Rank #65,047 in Electronics (See Top 100 in Electronics) #425 in LED & LCD TVs


Shipping Weight 72.3 pounds (View shipping rates and policies)


Date First Available March 3, 2017


Shipping

This product includes free shipping to all US addresses.


Delivery

Unless otherwise stated above, most products arrive within 2-3 business days. Larger items may take 6-9 business days. Tracking information will be automatically provided as soon as your order ships.


View our full shipping policy here.

Returns

This product can be returned within 30 days of delivery for a full refund. Please visit our returns center to begin a return.

View our full returns policy here.

Features

  • An extreme step up in color with a billion more shades than regular 4K UHD.
  • See extreme contrast between the darkest darks and the lightest lights, plus expanded color and depth.
  • See what you’ve been missing, even in dark scenes.
  • Enjoy smooth, crisp action, even in the fastest scenes, bringing sports and fast-moving content to life.
  • Please note the differences between the MU8000 and the MU800D. MU8000: Gray cabinet, 500 nits HDR sustained brightness, Mega Dynamic Contrast MU800D: Dark Titan cabinet, 470 nits HDR sustained brightness, Ultra Dynamic Contrast

Description

Every scene deserves a brilliant picture. Experience lifelike color with a billion more shades than regular 4K UHD and enjoy the expanded depth of HDR. With extreme contrast between the darkest darks and lightest lights, you never miss a detail. Mr. 240 brings fast action to life, and you can take it all in on a TV that's streamlined from every angle- from a sleek frame to a clean back.


Brand Name Samsung


Item Weight 53.1 pounds


Product Dimensions 56.9 x 11.4 x 36 inches


California residents Click here for Proposition 65 warning


Item model number UN65MU8000FXZA


Batteries 2 AAA batteries required.


ASIN B06X9VSZYM


Customer Reviews 3.9 out of 5 stars 653 ratings 3.9 out of 5 stars


Best Sellers Rank #65,047 in Electronics (See Top 100 in Electronics) #425 in LED & LCD TVs


Shipping Weight 72.3 pounds (View shipping rates and policies)


Date First Available March 3, 2017


abunda_amazon_reviews Although I like the UN55MU8000 TV sleek design, great picture quality, and decided integration with services like Netflix, I cannot overlook the banner ads Samsung has injected into the smart hub. For a premium TV, this is a violation of trust and disregard for customers experience. SHAME! I wish Samsung would either get rid of the ad on this premium TV or give users a way to turn it off. RETURNED...;;January 5, 2018;;2.0 out of 5 stars;;Shame, Banner Ads Also Included;;decoy;;;The Samsung TV has developed a line across the entire screen. I contacted Samsung Technical Support.They were totally useless! I then contacted Amazon support which was very polite and useful. The problem was resolved by replacing the TV. Thank you, Amazon. This is why I only buy from Amazon. Thanks;;February 5, 2018;;1.0 out of 5 stars;;They were totally useless! I then contacted Amazon support which was very ...;;Coleman B. Ramsey;;;I recently received the 55" MU8000 TV, and it's definitely a big step up from the KU6300 I previously had in every way. However, there are some issues that should be brought up. Pros: - Excellent blacks. Provides a very deep black picture. - Vivid colors, but it could be a bit better with its 10 bit panel. - No lightbleed at all. - Native 120Hz refresh rate / Full 24p playback. - Very nice build quality. Extremely thin bezel around the panel. - 4x HDMI 2.0 ports, and each support HDR. - Normal and UltraHD Blu-ray movies look very, very nice. - Very low input lag, which is great for gaming. - Motion handling is very good. - Excellent upscaling, especially from 1080p content. - Cable management on the back is a nice addition. - Personally, I've really liked the remotes Samsung uses, but I can see others not enjoying its simplicity. Voice control works well. - I don't use the stands which are provided, but they're of very high quality. Neutral: - Edge-lit display. Other brands are using full array back lighting at the same price or less. - I've noticed some very slight blooming, but it's only when the screen is black and a white logo/image appears. - The "One Connect Box" is kind of annoying. Takes up more space and requires another long cable. It works fine, but I'd rather have all ports on the TV itself. - Mounting the TV on the wall or a TV stand with a bracket can be problematic due to the shape on the rear of the TV. Does not include proper M8 screws, so be sure to measure beforehand. You must use the included standoffs. Be careful and plan ahead if you count on mounting this TV. - Be sure to plug in the power and One Connect Box cables in to the TV before mounting or fitting the TV in to a tight space. Their locations (center-bottom) are nearly impossible to reach if you mount it beforehand. - At this time, the Tizen OS can be quite laggy when navigating. - Moving the "Game Mode" setting to "External Devices," rather than "Picture Settings" of the past causes a waste of time. On past Samsung TV's, it was quick and easy to switch between picture modes. Though using Voice Control helps in this situation. Cons: - Samsung claims the panel is HDR 1000 compatible (1000+ nits brightness), but in reality, it's less than 500 nits. Therefore, it's best to watch in a dimly lit room or in the dark. - HDR isn't all that great on this panel, mostly due to its subpar wide color gamut. - Very poor gradients are displayed at times, primarily when using Game Mode. - Reflections are quite bad on this set. - Poor viewing angles. - For what you get, picture and feature-wise, it's an expensive TV. Especially when other brands are using superior panels and technology at the same cost or less. - Hope that you don't have to ever deal with Samsung's TV customer support. Long story short: it's the worst support experience I've ever dealt with. Conclusion: Even though the MU8000 provides a very nice overall picture and excellent build quality, there are a couple of areas where Samsung basically used false advertising. If you can find last year's KS8000 series ($1,000 now for the 55"), then definitely purchase that over the MU8000. It fully supports HDR 1000 and provides a much wider color gamut. The new Sony 900E series is also a much better option, picture-wise, and it's the same price as the MU8000. I simply feel that $1,500 is too much money for what this model claims to provide, but doesn't afterall. However, it is a nice package for the most part.;;April 10, 2017;;3.0 out of 5 stars;;Nice TV, but overpriced and small annoyances.;;Matt;;;Apparently, Samsung believes that it's OK to put sponsored content on our TVs. Samsung wants to continue making money on a product that they have sold to us, by selling our screen real-estate to 3rd parties. There is no option to turn those ads off. So keep in mind that if you purchase this product, you are installing a Samsung billboard in your house. Dear Samsung, do customers need a class action lawsuit to get their ad revenue share? Or will you stop pushing ads on our TVs, or let us turn this violation of privacy off? Unless clearly stated (and I haven't seen it), you do NOT own what you have sold, which includes every inch of the screen on my TV. 2018/01/05 - Update with Samsung's response to a Better Business Bureau complaint (below) Nowhere on the product packaging, on this website, or anywhere is Samsung telling us that we are purchasing/paying full retail price for a Samsung ad billboard. Once we have it in our home, and we set it up, we've apparently agreed to let Samsung sell ads on our TVs. Still want to buy another Samsung product? ----------- Hello, We received your complaint that was sent to the Better Business Bureau at the CEO’s office of Samsung Electronics. We are sorry to hear that you are experiencing issues with your Samsung product. Samsung believes in building quality products and we apologize all of your expectations of us have not been met. We value our relationship and are committed to providing the highest level of service simply because our customers deserve it. The feedback you provided is vital to Samsung and our commitment and dedication to our products and services. We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures. When setting up your television you agree to a series of terms and conditions in order to utilize the product, in these terms and conditions you are agreeing to allow Samsung and its affiliates to provide select advertisements onto your product. Unfortunately there is no way for the consumer to opt out of these advertisements as they are built into our platform. As far as your concern regarding the preinstalled applications being unable to be removed, I do understand your frustration regarding this issue but much like cell phones our televisions come installed with a select variety of applications that many of our customers have found useful. This is an industry standard that has been utilized by multiple different brands, these applications are non-removable by our consumers as they too are built into our user interface. If you have any further questions regarding this please feel free to contact me. Respectfully, Amber H. Amber Harris | Office of the President Snaecr_ag18@sea.samsung.com / Snaecr_ag18@partner.sea.samsung.com;;November 4, 2017;;1.0 out of 5 stars;;Great HDTV - now let's file a class action lawsuit!!!;;arnox

Shipping

This product includes free shipping to all US addresses.


Delivery

Orders placed now will arrive in 6-9 business days. Tracking information will be automatically provided as soon as your order ships.


View our full shipping policy here.

Returns

This product can be returned within 30 days of delivery for a full refund. Please visit our returns center to begin a return.

View our full returns policy here.

Top Amazon Reviews


2.0 out of 5 stars
By decoy - January 5, 2018
Shame, Banner Ads Also Included
Although I like the UN55MU8000 TV sleek design, great picture quality, and decided integration with services like Netflix, I cannot overlook the banner ads Samsung has injected into the smart hub. For a premium TV, this is a violation of trust and disregard for customers experience. SHAME! I wish Samsung would either get rid of the ad on this premium TV or give users a way to turn it off. RETURNED...

1.0 out of 5 stars
By Coleman B. Ramsey - February 5, 2018
They were totally useless! I then contacted Amazon support which was very ...
The Samsung TV has developed a line across the entire screen. I contacted Samsung Technical Support.They were totally useless! I then contacted Amazon support which was very polite and useful. The problem was resolved by replacing the TV. Thank you, Amazon. This is why I only buy from Amazon. Thanks

3.0 out of 5 stars
By Matt - April 10, 2017
Nice TV, but overpriced and small annoyances.
I recently received the 55" MU8000 TV, and it's definitely a big step up from the KU6300 I previously had in every way. However, there are some issues that should be brought up. Pros: - Excellent blacks. Provides a very deep black picture. - Vivid colors, but it could be a bit better with its 10 bit panel. - No lightbleed at all. - Native 120Hz refresh rate / Full 24p playback. - Very nice build quality. Extremely thin bezel around the panel. - 4x HDMI 2.0 ports, and each support HDR. - Normal and UltraHD Blu-ray movies look very, very nice. - Very low input lag, which is great for gaming. - Motion handling is very good. - Excellent upscaling, especially from 1080p content. - Cable management on the back is a nice addition. - Personally, I've really liked the remotes Samsung uses, but I can see others not enjoying its simplicity. Voice control works well. - I don't use the stands which are provided, but they're of very high quality. Neutral: - Edge-lit display. Other brands are using full array back lighting at the same price or less. - I've noticed some very slight blooming, but it's only when the screen is black and a white logo/image appears. - The "One Connect Box" is kind of annoying. Takes up more space and requires another long cable. It works fine, but I'd rather have all ports on the TV itself. - Mounting the TV on the wall or a TV stand with a bracket can be problematic due to the shape on the rear of the TV. Does not include proper M8 screws, so be sure to measure beforehand. You must use the included standoffs. Be careful and plan ahead if you count on mounting this TV. - Be sure to plug in the power and One Connect Box cables in to the TV before mounting or fitting the TV in to a tight space. Their locations (center-bottom) are nearly impossible to reach if you mount it beforehand. - At this time, the Tizen OS can be quite laggy when navigating. - Moving the "Game Mode" setting to "External Devices," rather than "Picture Settings" of the past causes a waste of time. On past Samsung TV's, it was quick and easy to switch between picture modes. Though using Voice Control helps in this situation. Cons: - Samsung claims the panel is HDR 1000 compatible (1000+ nits brightness), but in reality, it's less than 500 nits. Therefore, it's best to watch in a dimly lit room or in the dark. - HDR isn't all that great on this panel, mostly due to its subpar wide color gamut. - Very poor gradients are displayed at times, primarily when using Game Mode. - Reflections are quite bad on this set. - Poor viewing angles. - For what you get, picture and feature-wise, it's an expensive TV. Especially when other brands are using superior panels and technology at the same cost or less. - Hope that you don't have to ever deal with Samsung's TV customer support. Long story short: it's the worst support experience I've ever dealt with. Conclusion: Even though the MU8000 provides a very nice overall picture and excellent build quality, there are a couple of areas where Samsung basically used false advertising. If you can find last year's KS8000 series ($1,000 now for the 55"), then definitely purchase that over the MU8000. It fully supports HDR 1000 and provides a much wider color gamut. The new Sony 900E series is also a much better option, picture-wise, and it's the same price as the MU8000. I simply feel that $1,500 is too much money for what this model claims to provide, but doesn't afterall. However, it is a nice package for the most part.

1.0 out of 5 stars
By arnox - November 4, 2017
Great HDTV - now let's file a class action lawsuit!!!
Apparently, Samsung believes that it's OK to put sponsored content on our TVs. Samsung wants to continue making money on a product that they have sold to us, by selling our screen real-estate to 3rd parties. There is no option to turn those ads off. So keep in mind that if you purchase this product, you are installing a Samsung billboard in your house. Dear Samsung, do customers need a class action lawsuit to get their ad revenue share? Or will you stop pushing ads on our TVs, or let us turn this violation of privacy off? Unless clearly stated (and I haven't seen it), you do NOT own what you have sold, which includes every inch of the screen on my TV. 2018/01/05 - Update with Samsung's response to a Better Business Bureau complaint (below) Nowhere on the product packaging, on this website, or anywhere is Samsung telling us that we are purchasing/paying full retail price for a Samsung ad billboard. Once we have it in our home, and we set it up, we've apparently agreed to let Samsung sell ads on our TVs. Still want to buy another Samsung product? ----------- Hello, We received your complaint that was sent to the Better Business Bureau at the CEO’s office of Samsung Electronics. We are sorry to hear that you are experiencing issues with your Samsung product. Samsung believes in building quality products and we apologize all of your expectations of us have not been met. We value our relationship and are committed to providing the highest level of service simply because our customers deserve it. The feedback you provided is vital to Samsung and our commitment and dedication to our products and services. We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures. When setting up your television you agree to a series of terms and conditions in order to utilize the product, in these terms and conditions you are agreeing to allow Samsung and its affiliates to provide select advertisements onto your product. Unfortunately there is no way for the consumer to opt out of these advertisements as they are built into our platform. As far as your concern regarding the preinstalled applications being unable to be removed, I do understand your frustration regarding this issue but much like cell phones our televisions come installed with a select variety of applications that many of our customers have found useful. This is an industry standard that has been utilized by multiple different brands, these applications are non-removable by our consumers as they too are built into our user interface. If you have any further questions regarding this please feel free to contact me. Respectfully, Amber H. Amber Harris | Office of the President Snaecr_ag18@sea.samsung.com / Snaecr_ag18@partner.sea.samsung.com

Recent Reviews


2.0 out of 5 stars
By decoy - January 5, 2018
Shame, Banner Ads Also Included
Although I like the UN55MU8000 TV sleek design, great picture quality, and decided integration with services like Netflix, I cannot overlook the banner ads Samsung has injected into the smart hub. For a premium TV, this is a violation of trust and disregard for customers experience. SHAME! I wish Samsung would either get rid of the ad on this premium TV or give users a way to turn it off. RETURNED...

1.0 out of 5 stars
By Coleman B. Ramsey - February 5, 2018
They were totally useless! I then contacted Amazon support which was very ...
The Samsung TV has developed a line across the entire screen. I contacted Samsung Technical Support.They were totally useless! I then contacted Amazon support which was very polite and useful. The problem was resolved by replacing the TV. Thank you, Amazon. This is why I only buy from Amazon. Thanks

3.0 out of 5 stars
By Matt - April 10, 2017
Nice TV, but overpriced and small annoyances.
I recently received the 55" MU8000 TV, and it's definitely a big step up from the KU6300 I previously had in every way. However, there are some issues that should be brought up. Pros: - Excellent blacks. Provides a very deep black picture. - Vivid colors, but it could be a bit better with its 10 bit panel. - No lightbleed at all. - Native 120Hz refresh rate / Full 24p playback. - Very nice build quality. Extremely thin bezel around the panel. - 4x HDMI 2.0 ports, and each support HDR. - Normal and UltraHD Blu-ray movies look very, very nice. - Very low input lag, which is great for gaming. - Motion handling is very good. - Excellent upscaling, especially from 1080p content. - Cable management on the back is a nice addition. - Personally, I've really liked the remotes Samsung uses, but I can see others not enjoying its simplicity. Voice control works well. - I don't use the stands which are provided, but they're of very high quality. Neutral: - Edge-lit display. Other brands are using full array back lighting at the same price or less. - I've noticed some very slight blooming, but it's only when the screen is black and a white logo/image appears. - The "One Connect Box" is kind of annoying. Takes up more space and requires another long cable. It works fine, but I'd rather have all ports on the TV itself. - Mounting the TV on the wall or a TV stand with a bracket can be problematic due to the shape on the rear of the TV. Does not include proper M8 screws, so be sure to measure beforehand. You must use the included standoffs. Be careful and plan ahead if you count on mounting this TV. - Be sure to plug in the power and One Connect Box cables in to the TV before mounting or fitting the TV in to a tight space. Their locations (center-bottom) are nearly impossible to reach if you mount it beforehand. - At this time, the Tizen OS can be quite laggy when navigating. - Moving the "Game Mode" setting to "External Devices," rather than "Picture Settings" of the past causes a waste of time. On past Samsung TV's, it was quick and easy to switch between picture modes. Though using Voice Control helps in this situation. Cons: - Samsung claims the panel is HDR 1000 compatible (1000+ nits brightness), but in reality, it's less than 500 nits. Therefore, it's best to watch in a dimly lit room or in the dark. - HDR isn't all that great on this panel, mostly due to its subpar wide color gamut. - Very poor gradients are displayed at times, primarily when using Game Mode. - Reflections are quite bad on this set. - Poor viewing angles. - For what you get, picture and feature-wise, it's an expensive TV. Especially when other brands are using superior panels and technology at the same cost or less. - Hope that you don't have to ever deal with Samsung's TV customer support. Long story short: it's the worst support experience I've ever dealt with. Conclusion: Even though the MU8000 provides a very nice overall picture and excellent build quality, there are a couple of areas where Samsung basically used false advertising. If you can find last year's KS8000 series ($1,000 now for the 55"), then definitely purchase that over the MU8000. It fully supports HDR 1000 and provides a much wider color gamut. The new Sony 900E series is also a much better option, picture-wise, and it's the same price as the MU8000. I simply feel that $1,500 is too much money for what this model claims to provide, but doesn't afterall. However, it is a nice package for the most part.

1.0 out of 5 stars
By arnox - November 4, 2017
Great HDTV - now let's file a class action lawsuit!!!
Apparently, Samsung believes that it's OK to put sponsored content on our TVs. Samsung wants to continue making money on a product that they have sold to us, by selling our screen real-estate to 3rd parties. There is no option to turn those ads off. So keep in mind that if you purchase this product, you are installing a Samsung billboard in your house. Dear Samsung, do customers need a class action lawsuit to get their ad revenue share? Or will you stop pushing ads on our TVs, or let us turn this violation of privacy off? Unless clearly stated (and I haven't seen it), you do NOT own what you have sold, which includes every inch of the screen on my TV. 2018/01/05 - Update with Samsung's response to a Better Business Bureau complaint (below) Nowhere on the product packaging, on this website, or anywhere is Samsung telling us that we are purchasing/paying full retail price for a Samsung ad billboard. Once we have it in our home, and we set it up, we've apparently agreed to let Samsung sell ads on our TVs. Still want to buy another Samsung product? ----------- Hello, We received your complaint that was sent to the Better Business Bureau at the CEO’s office of Samsung Electronics. We are sorry to hear that you are experiencing issues with your Samsung product. Samsung believes in building quality products and we apologize all of your expectations of us have not been met. We value our relationship and are committed to providing the highest level of service simply because our customers deserve it. The feedback you provided is vital to Samsung and our commitment and dedication to our products and services. We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures. When setting up your television you agree to a series of terms and conditions in order to utilize the product, in these terms and conditions you are agreeing to allow Samsung and its affiliates to provide select advertisements onto your product. Unfortunately there is no way for the consumer to opt out of these advertisements as they are built into our platform. As far as your concern regarding the preinstalled applications being unable to be removed, I do understand your frustration regarding this issue but much like cell phones our televisions come installed with a select variety of applications that many of our customers have found useful. This is an industry standard that has been utilized by multiple different brands, these applications are non-removable by our consumers as they too are built into our user interface. If you have any further questions regarding this please feel free to contact me. Respectfully, Amber H. Amber Harris | Office of the President Snaecr_ag18@sea.samsung.com / Snaecr_ag18@partner.sea.samsung.com