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PIONEER Air Conditioner Pioneer Mini Split Heatpump, 12000 BTU-208/230 V
PIONEER Air Conditioner Pioneer Mini Split Heatpump, 12000 BTU-208/230 V
PIONEER Air Conditioner Pioneer Mini Split Heatpump, 12000 BTU-208/230 V
PIONEER Air Conditioner Pioneer Mini Split Heatpump, 12000 BTU-208/230 V
PIONEER Air Conditioner Pioneer Mini Split Heatpump, 12000 BTU-208/230 V
PIONEER Air Conditioner Pioneer Mini Split Heatpump, 12000 BTU-208/230 V
PIONEER Air Conditioner Pioneer Mini Split Heatpump, 12000 BTU-208/230 V
PIONEER Air Conditioner Pioneer Mini Split Heatpump, 12000 BTU-208/230 V

PIONEER Air Conditioner Pioneer Mini Split Heatpump, 12000 BTU-208/230 V

PIONEER Air Conditioner Pioneer Mini Split Heatpump, 12000 BTU-208/230 V
PIONEER Air Conditioner Pioneer Mini Split Heatpump, 12000 BTU-208/230 V
PIONEER Air Conditioner Pioneer Mini Split Heatpump, 12000 BTU-208/230 V
PIONEER Air Conditioner Pioneer Mini Split Heatpump, 12000 BTU-208/230 V
PIONEER Air Conditioner Pioneer Mini Split Heatpump, 12000 BTU-208/230 V
PIONEER Air Conditioner Pioneer Mini Split Heatpump, 12000 BTU-208/230 V
PIONEER Air Conditioner Pioneer Mini Split Heatpump, 12000 BTU-208/230 V
PIONEER Air Conditioner Pioneer Mini Split Heatpump, 12000 BTU-208/230 V
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Features

  • Ultra high efficiency inverter++ ductless mini split heat pump system
  • Cooling capacity: 12, 000 BTU/H with 22.5 SEER efficiency
  • Heating capacity: 12, 000 BTU/H with 9.8 hspf efficiency
  • Voltage: 208~230 VAC, 60 hertz, 1 Phase (standard household 2 line power, l1-l2-g)
  • Please see the active links on this page for full specks, manuals, etc
  • Arctic heating version with base pan heaters. Heats down to -12°f ambient

Description

For full technical specks and other Information, Please refer to the highseer web site. Pioneer newest ways series wall mount mini split ductless Inverter air conditioning and heat pump system. Full system set, containing indoor section, outdoor section, remote controller and standard installation accessories. With a Pioneer ductless mini split type air conditioning system, it is possible to heat or cool any contiguous area, quietly, effectively and efficiently. Pioneer brand ways series ductless split heat pump systems come in a range of capacities; from 9000 BTU/hour to 36000 BTU/hour. Wys is an Inverter system with variable speed compressor, providing very high efficiency levels. Included wireless remote digital controller allows the users easily select among the 4 operating modes; cooling, heating, dehumidification and ventilation. Additionally, an automatic switchover mode is available for totally automatic operation through it's on board computer. A timer function allows the user to set the system to start or stop running at a certain time. Night mode function automatically adopts the temperature settings to the naturally changing body temperature levels during the night. Auto restart function memorizes all settings in case of a temporary power failure and restarts the system to continue running the same way after the power is reconnected. Cloud programmable wireless Internet remote access function is also available. Smart buyers choose Pioneer brand Inverter split systems for their top quality, reliability and performance, available at extremely affordable prices. Air flow capacity: 306 / 212 / 147 CPM


Product Dimensions 31.5 x 7.5 x 11.6 inches


Item Weight 18 pounds


Manufacturer Parker Davis HVAC International, Inc.


ASIN B01DVW6BAG


Item model number WYS012GMFI22RL


Customer Reviews 4.4 out of 5 stars 178 ratings 4.4 out of 5 stars


Best Sellers Rank #110,071 in Home & Kitchen (See Top 100 in Home & Kitchen) #7 in Split-System Air Conditioners


Is Discontinued By Manufacturer No


Is Assembly Required? No


Warranty Description 1 year parts, 3 year compressor (limited parts warranty).


Batteries Required No


Included Components Indoor Unit, Outdoor Unit, Installation Kit


Import Designation Imported


Shipping

This product includes free shipping to all US addresses.


Delivery

Unless otherwise stated above, most products arrive within 2-3 business days. Larger items may take 6-9 business days. Tracking information will be automatically provided as soon as your order ships.


View our full shipping policy here.

Returns

This product can be returned within 30 days of delivery for a full refund. Please visit our returns center to begin a return.

View our full returns policy here.

Features

  • Ultra high efficiency inverter++ ductless mini split heat pump system
  • Cooling capacity: 12, 000 BTU/H with 22.5 SEER efficiency
  • Heating capacity: 12, 000 BTU/H with 9.8 hspf efficiency
  • Voltage: 208~230 VAC, 60 hertz, 1 Phase (standard household 2 line power, l1-l2-g)
  • Please see the active links on this page for full specks, manuals, etc
  • Arctic heating version with base pan heaters. Heats down to -12°f ambient

Description

For full technical specks and other Information, Please refer to the highseer web site. Pioneer newest ways series wall mount mini split ductless Inverter air conditioning and heat pump system. Full system set, containing indoor section, outdoor section, remote controller and standard installation accessories. With a Pioneer ductless mini split type air conditioning system, it is possible to heat or cool any contiguous area, quietly, effectively and efficiently. Pioneer brand ways series ductless split heat pump systems come in a range of capacities; from 9000 BTU/hour to 36000 BTU/hour. Wys is an Inverter system with variable speed compressor, providing very high efficiency levels. Included wireless remote digital controller allows the users easily select among the 4 operating modes; cooling, heating, dehumidification and ventilation. Additionally, an automatic switchover mode is available for totally automatic operation through it's on board computer. A timer function allows the user to set the system to start or stop running at a certain time. Night mode function automatically adopts the temperature settings to the naturally changing body temperature levels during the night. Auto restart function memorizes all settings in case of a temporary power failure and restarts the system to continue running the same way after the power is reconnected. Cloud programmable wireless Internet remote access function is also available. Smart buyers choose Pioneer brand Inverter split systems for their top quality, reliability and performance, available at extremely affordable prices. Air flow capacity: 306 / 212 / 147 CPM


Product Dimensions 31.5 x 7.5 x 11.6 inches


Item Weight 18 pounds


Manufacturer Parker Davis HVAC International, Inc.


ASIN B01DVW6BAG


Item model number WYS012GMFI22RL


Customer Reviews 4.4 out of 5 stars 178 ratings 4.4 out of 5 stars


Best Sellers Rank #110,071 in Home & Kitchen (See Top 100 in Home & Kitchen) #7 in Split-System Air Conditioners


Is Discontinued By Manufacturer No


Is Assembly Required? No


Warranty Description 1 year parts, 3 year compressor (limited parts warranty).


Batteries Required No


Included Components Indoor Unit, Outdoor Unit, Installation Kit


Import Designation Imported


Shipping

This product includes free shipping to all US addresses.


Delivery

Unless otherwise stated above, most products arrive within 2-3 business days. Larger items may take 6-9 business days. Tracking information will be automatically provided as soon as your order ships.


View our full shipping policy here.

Returns

This product can be returned within 30 days of delivery for a full refund. Please visit our returns center to begin a return.

View our full returns policy here.

Features

  • Ultra high efficiency inverter++ ductless mini split heat pump system
  • Cooling capacity: 12, 000 BTU/H with 22.5 SEER efficiency
  • Heating capacity: 12, 000 BTU/H with 9.8 hspf efficiency
  • Voltage: 208~230 VAC, 60 hertz, 1 Phase (standard household 2 line power, l1-l2-g)
  • Please see the active links on this page for full specks, manuals, etc
  • Arctic heating version with base pan heaters. Heats down to -12°f ambient

Description

For full technical specks and other Information, Please refer to the highseer web site. Pioneer newest ways series wall mount mini split ductless Inverter air conditioning and heat pump system. Full system set, containing indoor section, outdoor section, remote controller and standard installation accessories. With a Pioneer ductless mini split type air conditioning system, it is possible to heat or cool any contiguous area, quietly, effectively and efficiently. Pioneer brand ways series ductless split heat pump systems come in a range of capacities; from 9000 BTU/hour to 36000 BTU/hour. Wys is an Inverter system with variable speed compressor, providing very high efficiency levels. Included wireless remote digital controller allows the users easily select among the 4 operating modes; cooling, heating, dehumidification and ventilation. Additionally, an automatic switchover mode is available for totally automatic operation through it's on board computer. A timer function allows the user to set the system to start or stop running at a certain time. Night mode function automatically adopts the temperature settings to the naturally changing body temperature levels during the night. Auto restart function memorizes all settings in case of a temporary power failure and restarts the system to continue running the same way after the power is reconnected. Cloud programmable wireless Internet remote access function is also available. Smart buyers choose Pioneer brand Inverter split systems for their top quality, reliability and performance, available at extremely affordable prices. Air flow capacity: 306 / 212 / 147 CPM


Product Dimensions 31.5 x 7.5 x 11.6 inches


Item Weight 18 pounds


Manufacturer Parker Davis HVAC International, Inc.


ASIN B01DVW6BAG


Item model number WYS012GMFI22RL


Customer Reviews 4.4 out of 5 stars 178 ratings 4.4 out of 5 stars


Best Sellers Rank #110,071 in Home & Kitchen (See Top 100 in Home & Kitchen) #7 in Split-System Air Conditioners


Is Discontinued By Manufacturer No


Is Assembly Required? No


Warranty Description 1 year parts, 3 year compressor (limited parts warranty).


Batteries Required No


Included Components Indoor Unit, Outdoor Unit, Installation Kit


Import Designation Imported


abunda_amazon_reviews Of all the items I have ordered over the years from Amazon, this is by far the worst product I had purchased. Now let’s start from the beginning. I had purchased the Pioneer Minisplit Heatpump 24000 BTU -208/230. The unit was delivered Jun 8th and was professionally installed on June 22nd. The unit operated as expected when installed (heating, Colling, fan, all worked). The unit was turned off on June 30th until July 6th as the family went on vacation. Upon our return it was turned back on and still appeared to operate correctly until everything changed on July 9th when the unit displayed an E1 error code. After looking this code up and consulting with HVAC export, the E1 code is an “indoor/outdoor units communication error.” Outdoor unit fan nor compressor will turn on when in cooling or head mode. After inspection I had confirmed that all wires are properly connected but the voltage between L2 and S of the outdoor unit is staying positive and not alternating as it should per manufacture, and this is likely due to a PCB malfunction. On July 11th I had explained this to the Pioneer PD-HVAC technical support team on a phone call and followed up with an email on July 12th, and also noted that the unit was powered off and wires removed and reattached to ensure solid connection but did not solve this issue and same code was displayed. On July 11th the Pioneer Support Team confirmed that was the issue and followed up on my July 12th email stating that “I apologize to hear about the troubles you are having with your new unit. If your measurement at those terminals is staying at a fixed value, this indicates a malfunction of the indoor circuit board. I want you to know we will send you this part right away. Please call warranty and parts department, I will forward this email to them as well so they can get to work on getting you this part.” Based on the email info above, I called back again on July 12th and was redirected to the technical support team again. The Technical team forwarded me to the Parts department, went on hold for over an hour and a secretary from the front desk eventually answered. The front desk stated that there was no one to take my call at this time in Parts. Now let’s jump to Jully 22nd when a finial sent another email after three calls, one email, and two weeks has elapsed. July 23rd I receded an email asking for shipping details, so even though this was previously provided, they were provided again the same day, along with Unit model and S/N numbers for both the outdoor and indoor units to make sure they had everything needed. Follow-ups were made to this email on July 28thm July 30th, August 4th, August 5th, August 7th, August 9th, and August 11th via email and countless phone calls with no response or kept getting the runaround. After that last email, I called twice again until today August 30th where I am posting this warning to all customers, and this same note to both Amazon and Pioneer. Do not buy this unit, stay away! It may be a good unit “IF” it would work but I have yet to have experience with a working unit. Also this is the worst customer service I had ever experienced. Now summer is over and we still have no AC and no heat pump for the Fall after spending $1,500 on the unit, having it installed, and all the time wasted on calling and writing emails and posts such as this one. To recap, delivered on Jun 8th, professionally installed on June 22nd, and still not working on August 30, 2019! Do not buy any Pioneer unit, stay away! Thanks, Very concerned customer.;;Reviewed in the United States on August 30, 2019;;1.0 out of 5 stars;;Buyer Beware;;Waltz45;;;I just purchased and installed myself a Pioneer 30,000 btu Inverter/AC/heat pump kit from Parker Davis at my home. I did not purchase through Amazon as I wanted to deal directly with the manufacturer to glean the most info I could before making the purchase. As an avid DYI if figured I'd be able to handle the job myself after reviewing forums and YouTube clips on how to do the install. So to all those contemplating one of these units and thinking of tackling it yourself I wanted to give you some info that will hopefully help you as I had to do this by myself with no help from on site professionals. So here is the GOOD, the BAD, the UGLY. The GOOD –Customer service–Parker Davis: It's professional, courteous and prompt. All questions were responded to in a timely fashion and if info was needed a reply was furnished quickly when the proper answers were obtained (thanks Karla). A technical question was answered by Tech Support with a direct phone call from the technician. It's good to know that service is there if you need it. If you need help and have questions they are there to help. –Pricing: My 30,000 unit came complete with all components needed to install and connect the air handler and the condenser. The price was very good considering I was getting quotes from professional HVAC installers ranging from $4000 for a 12,000 btu unit to $5600 for a 15,000 btu unit. While I understand the HVAC guys need to eat, and deserve to make a profit, when I researched the price of the units and the one day turnaround they were forecasting to install, I realized that their profit margin was excessive due to the amount of time involved. So for substantially less cost and a willingness to roll up ones sleeves, I got a bigger unit and saved thousands in the end. –Packing: This is a big unit. However, it arrived well packed and arrived undamaged. –Install /Operating Instructions: On the whole pretty good although there are some missing items (see the BAD section). I read thoroughly the install instructions before I started. It has step by step instructions that are pretty comprehensive. I only needed to contact tech support once to have a question answered (more on that later) –Construction: All main components seemed to be well made and are quite sturdy. The air handler door won't stay open by itself when opened, so you need to prop it with a stick when working inside, but overall the quality seems to match the high end machines that cost hundreds more. That being said, I have only had this working for a few days, so time will tell if the unit holds up. –Cooling: So far this one unit is cooling my entire downstairs about 1100 sq ft. With California experiencing some really toasty days, its a real blessing. How my electric bill will be affected is unknown at this time. Overall I'm very satisfied with the cooling effect provided with this system. –Quiet: For it's size this unit runs quiet! Both the condenser outside and the air handler inside, it is very quiet and you don't have to shout to carry on a normal conversation. The BAD –Installation: One of the biggest hurdles is bending the line set without kinking the lines. The 5/8" line on my unit coming out of the back of the handler comes tucked into the back of the handler to facilitate packing. Concern about bending these two lines without kinking caused me all kinds of worry. There is no room to get a tube bender in there so I wasn't quite sure how to turn and support the lines without damaging them. Unbeknownst to me...and what the installation instructions FAIL to mention, is the two lines come prepared to be bent! The small 1/4 line has a spring exterior at the top that allows you to bend it without kinking the line. The larger 5/8" line comes corrugated in its upper part which allows you to easily bend the line to the proper configuration. The only way I knew this is when I separated the insulation covering both lines and discovered these features. It would have been very helpful to have this info revealed in the instructions. Furthermore, having that 5/8 inch line corrugated it's full length would make bending the line set to the exterior of the house even easier. So when you get your unit peel back the insulation to check for this feature before you start bending. –Air Handler mounting: Why Pioneer doesn't provide a full size template to outline on your wall to facilitate installation of the air handler is beyond me. Having this would be a real time saver. All you have to work with is measurements in the install manual. While these give you a rough idea, it doesn't give you a good relationship between the wall bracket, the air handler, the thru hole you need to drill and the wall you are hanging it on. What I did is to take the cardboard side of the box the air handler came in and cut it out. Draw out the dimensions of the air handler on it, and then tape the the bracket within these lines to get a proper orientation of the air handler and bracket in relationship to the wall space that I want to hang the unit in. I got dimensions of where the bracket sits in relation to the air handler by mounting the bracket on the air handler; centering it, and then taking measurements. I then drilled out the 3" hole in the cardboard after determining where my line set was coming out of the back of the air handler. I didn't trust their measurements. Armed with this full sized cardboard template with the bracket firmly taped to it and the hole in the cardboard cut out, I taped that to the wall, leveled it and punched holes through the template to mark my holes for attaching. Note: make sure you don't line up a vertical stud with your three inch hole to the exterior.....that will be a bummer to cut through. Make sure you place that hole between the studs if your wall is common framing. Again, a full size paper/cardboard template is a real aid in installation. –Wiring: The instructions state that there is a wiring diagram in the back of the covering plate on the air handler. Mine was blank which necessitated a call to tech support for clarification. While the terminals are numbered, what goes where and to what is not explained. This should be included. Also, the terminal box inside the air handler has poorly made contact points that are difficult to reach and work. Having fingers the size of a three year old would have helped, but more helpful would have been placing the contact points on the surface of the terminal block and allow the use of forked type connectors instead of blindly trying to feed thin wires up into the bottom of the terminal block in an area you couldn't easily see. A small point....but it would make install easier. –Wiring 2: My original wiring came with no connectors. For some reason my replacement set ( I had to reorder a longer line set as my original was too short to reach the condenser) came with forked connectors on all wires. Not sure why this was, but check with Parker Davis how yours is coming when you order. I guess this point is moot as the forked wire connectors won't work on the Air Handler terminal box. At least not on my model. –Tools: Most common household tools will do the job. However, if you have to flare the tubing to make your connections make sure you have a proper flaring tool. Apparently the 410 refrigerant line sets require a different size flare from the old R22 stuff. Not sure if this is just hype but I wanted to play it safe. So I went to a local HVAC store and purchased a quality flaring tool (Yellow Jacket Deluxe Flaring Tool) to make sure I got the right style flare. $132 bucks, but you can always resell it later on E-Bay if you don't want to keep it. –Flaring sealant: The flaring sealant supplied in my kit was not enough. One tiny tiny tube that just didn't do it. Should throw in more of this stuff or buy an extra tube when you order. Better yet, get them to throw in at least one more tube of the stuff. –Optional Line set Cover: I ordered this to cover the copper lines on the outside of the house. Save your money. This kit is of poor quality. It fits poorly and probably won't hold up to the elements. Line set covers at HVAC stores make much better kits that will handle the rigors of outdoors. You spent a lot for this system, don't scrimp on the cover. –Guarantee: My understanding is that according to the instructions, the warranty is only valid if installed by a legitimate licensed contractor. As I did this install myself I guess I'm on my own. However, if anything does go wrong (leaks) I figure I'm still ahead of the game when it comes to costs. The UGLY –This install is not for the faint of heart. On a scale of Easy, Intermediate, Advanced, Uber Difficult, I label this install Advanced. However, if and when I do a second install I would label it intermediate. That being said, this is a fairly intensive install because of the weight of the unit, the bending of the line sets (so you don't kink the lines...to me this was one of the hardest parts), the need to evacuate the line sets before releasing the refrigerant and the need for wiring the unit to your panel. These last two steps you may require an HVAC guy to come out and evacuate your lines and test for leaks and open your system....and an electrician to wire the system from your panel—if you don't feel comfortable wiring it yourself. I had HVAC guys quote me $300-$400 for that service and electricians wanting the same for their service. Both steps are necessary to insure proper function and code safety so make sure you figure that in. –Originally I was going to mount the condenser on the wall to get it off the ground, but when I saw the size of the unit and hefted it's weight , I immediately shelved that idea and went with a small concrete pad to mount the condenser. Your choice, but this size unit is big and I didn't want to deal with a bracket hanging off a wall when confronted by the size. Your call. Overall I'm satisfied with this unit and will report back in a few months to see if the unit is still functioning as intended. To those brave souls out there like me I say go for it. Take your time...get another friend who is good with their hands/tools and tackle it. You'll be glad you did when the temperature soars! p.s. Any input you can get on bending the tubing (special tools, techniques, etc would be helpful as that is one area you have to be very careful in.) Hope this helps some of you! Good luck! p.p.s. Attaching photos of air handler corrugated tubing and finished install;;Reviewed in the United States on October 20, 2016;;4.0 out of 5 stars;;DYI Pioneer 30,000 Btu AC/Heat Pump Kit;;Harte R.

Shipping

This product includes free shipping to all US addresses.


Delivery

Orders placed now will arrive in 6-9 business days. Tracking information will be automatically provided as soon as your order ships.


View our full shipping policy here.

Returns

This product can be returned within 30 days of delivery for a full refund. Please visit our returns center to begin a return.

View our full returns policy here.

Top Amazon Reviews


1.0 out of 5 stars
By Waltz45 - Reviewed in the United States on August 30, 2019
Buyer Beware
Of all the items I have ordered over the years from Amazon, this is by far the worst product I had purchased. Now let’s start from the beginning. I had purchased the Pioneer Minisplit Heatpump 24000 BTU -208/230. The unit was delivered Jun 8th and was professionally installed on June 22nd. The unit operated as expected when installed (heating, Colling, fan, all worked). The unit was turned off on June 30th until July 6th as the family went on vacation. Upon our return it was turned back on and still appeared to operate correctly until everything changed on July 9th when the unit displayed an E1 error code. After looking this code up and consulting with HVAC export, the E1 code is an “indoor/outdoor units communication error.” Outdoor unit fan nor compressor will turn on when in cooling or head mode. After inspection I had confirmed that all wires are properly connected but the voltage between L2 and S of the outdoor unit is staying positive and not alternating as it should per manufacture, and this is likely due to a PCB malfunction. On July 11th I had explained this to the Pioneer PD-HVAC technical support team on a phone call and followed up with an email on July 12th, and also noted that the unit was powered off and wires removed and reattached to ensure solid connection but did not solve this issue and same code was displayed. On July 11th the Pioneer Support Team confirmed that was the issue and followed up on my July 12th email stating that “I apologize to hear about the troubles you are having with your new unit. If your measurement at those terminals is staying at a fixed value, this indicates a malfunction of the indoor circuit board. I want you to know we will send you this part right away. Please call warranty and parts department, I will forward this email to them as well so they can get to work on getting you this part.” Based on the email info above, I called back again on July 12th and was redirected to the technical support team again. The Technical team forwarded me to the Parts department, went on hold for over an hour and a secretary from the front desk eventually answered. The front desk stated that there was no one to take my call at this time in Parts. Now let’s jump to Jully 22nd when a finial sent another email after three calls, one email, and two weeks has elapsed. July 23rd I receded an email asking for shipping details, so even though this was previously provided, they were provided again the same day, along with Unit model and S/N numbers for both the outdoor and indoor units to make sure they had everything needed. Follow-ups were made to this email on July 28thm July 30th, August 4th, August 5th, August 7th, August 9th, and August 11th via email and countless phone calls with no response or kept getting the runaround. After that last email, I called twice again until today August 30th where I am posting this warning to all customers, and this same note to both Amazon and Pioneer. Do not buy this unit, stay away! It may be a good unit “IF” it would work but I have yet to have experience with a working unit. Also this is the worst customer service I had ever experienced. Now summer is over and we still have no AC and no heat pump for the Fall after spending $1,500 on the unit, having it installed, and all the time wasted on calling and writing emails and posts such as this one. To recap, delivered on Jun 8th, professionally installed on June 22nd, and still not working on August 30, 2019! Do not buy any Pioneer unit, stay away! Thanks, Very concerned customer.

4.0 out of 5 stars
By Harte R. - Reviewed in the United States on October 20, 2016
DYI Pioneer 30,000 Btu AC/Heat Pump Kit
I just purchased and installed myself a Pioneer 30,000 btu Inverter/AC/heat pump kit from Parker Davis at my home. I did not purchase through Amazon as I wanted to deal directly with the manufacturer to glean the most info I could before making the purchase. As an avid DYI if figured I'd be able to handle the job myself after reviewing forums and YouTube clips on how to do the install. So to all those contemplating one of these units and thinking of tackling it yourself I wanted to give you some info that will hopefully help you as I had to do this by myself with no help from on site professionals. So here is the GOOD, the BAD, the UGLY. The GOOD –Customer service–Parker Davis: It's professional, courteous and prompt. All questions were responded to in a timely fashion and if info was needed a reply was furnished quickly when the proper answers were obtained (thanks Karla). A technical question was answered by Tech Support with a direct phone call from the technician. It's good to know that service is there if you need it. If you need help and have questions they are there to help. –Pricing: My 30,000 unit came complete with all components needed to install and connect the air handler and the condenser. The price was very good considering I was getting quotes from professional HVAC installers ranging from $4000 for a 12,000 btu unit to $5600 for a 15,000 btu unit. While I understand the HVAC guys need to eat, and deserve to make a profit, when I researched the price of the units and the one day turnaround they were forecasting to install, I realized that their profit margin was excessive due to the amount of time involved. So for substantially less cost and a willingness to roll up ones sleeves, I got a bigger unit and saved thousands in the end. –Packing: This is a big unit. However, it arrived well packed and arrived undamaged. –Install /Operating Instructions: On the whole pretty good although there are some missing items (see the BAD section). I read thoroughly the install instructions before I started. It has step by step instructions that are pretty comprehensive. I only needed to contact tech support once to have a question answered (more on that later) –Construction: All main components seemed to be well made and are quite sturdy. The air handler door won't stay open by itself when opened, so you need to prop it with a stick when working inside, but overall the quality seems to match the high end machines that cost hundreds more. That being said, I have only had this working for a few days, so time will tell if the unit holds up. –Cooling: So far this one unit is cooling my entire downstairs about 1100 sq ft. With California experiencing some really toasty days, its a real blessing. How my electric bill will be affected is unknown at this time. Overall I'm very satisfied with the cooling effect provided with this system. –Quiet: For it's size this unit runs quiet! Both the condenser outside and the air handler inside, it is very quiet and you don't have to shout to carry on a normal conversation. The BAD –Installation: One of the biggest hurdles is bending the line set without kinking the lines. The 5/8" line on my unit coming out of the back of the handler comes tucked into the back of the handler to facilitate packing. Concern about bending these two lines without kinking caused me all kinds of worry. There is no room to get a tube bender in there so I wasn't quite sure how to turn and support the lines without damaging them. Unbeknownst to me...and what the installation instructions FAIL to mention, is the two lines come prepared to be bent! The small 1/4 line has a spring exterior at the top that allows you to bend it without kinking the line. The larger 5/8" line comes corrugated in its upper part which allows you to easily bend the line to the proper configuration. The only way I knew this is when I separated the insulation covering both lines and discovered these features. It would have been very helpful to have this info revealed in the instructions. Furthermore, having that 5/8 inch line corrugated it's full length would make bending the line set to the exterior of the house even easier. So when you get your unit peel back the insulation to check for this feature before you start bending. –Air Handler mounting: Why Pioneer doesn't provide a full size template to outline on your wall to facilitate installation of the air handler is beyond me. Having this would be a real time saver. All you have to work with is measurements in the install manual. While these give you a rough idea, it doesn't give you a good relationship between the wall bracket, the air handler, the thru hole you need to drill and the wall you are hanging it on. What I did is to take the cardboard side of the box the air handler came in and cut it out. Draw out the dimensions of the air handler on it, and then tape the the bracket within these lines to get a proper orientation of the air handler and bracket in relationship to the wall space that I want to hang the unit in. I got dimensions of where the bracket sits in relation to the air handler by mounting the bracket on the air handler; centering it, and then taking measurements. I then drilled out the 3" hole in the cardboard after determining where my line set was coming out of the back of the air handler. I didn't trust their measurements. Armed with this full sized cardboard template with the bracket firmly taped to it and the hole in the cardboard cut out, I taped that to the wall, leveled it and punched holes through the template to mark my holes for attaching. Note: make sure you don't line up a vertical stud with your three inch hole to the exterior.....that will be a bummer to cut through. Make sure you place that hole between the studs if your wall is common framing. Again, a full size paper/cardboard template is a real aid in installation. –Wiring: The instructions state that there is a wiring diagram in the back of the covering plate on the air handler. Mine was blank which necessitated a call to tech support for clarification. While the terminals are numbered, what goes where and to what is not explained. This should be included. Also, the terminal box inside the air handler has poorly made contact points that are difficult to reach and work. Having fingers the size of a three year old would have helped, but more helpful would have been placing the contact points on the surface of the terminal block and allow the use of forked type connectors instead of blindly trying to feed thin wires up into the bottom of the terminal block in an area you couldn't easily see. A small point....but it would make install easier. –Wiring 2: My original wiring came with no connectors. For some reason my replacement set ( I had to reorder a longer line set as my original was too short to reach the condenser) came with forked connectors on all wires. Not sure why this was, but check with Parker Davis how yours is coming when you order. I guess this point is moot as the forked wire connectors won't work on the Air Handler terminal box. At least not on my model. –Tools: Most common household tools will do the job. However, if you have to flare the tubing to make your connections make sure you have a proper flaring tool. Apparently the 410 refrigerant line sets require a different size flare from the old R22 stuff. Not sure if this is just hype but I wanted to play it safe. So I went to a local HVAC store and purchased a quality flaring tool (Yellow Jacket Deluxe Flaring Tool) to make sure I got the right style flare. $132 bucks, but you can always resell it later on E-Bay if you don't want to keep it. –Flaring sealant: The flaring sealant supplied in my kit was not enough. One tiny tiny tube that just didn't do it. Should throw in more of this stuff or buy an extra tube when you order. Better yet, get them to throw in at least one more tube of the stuff. –Optional Line set Cover: I ordered this to cover the copper lines on the outside of the house. Save your money. This kit is of poor quality. It fits poorly and probably won't hold up to the elements. Line set covers at HVAC stores make much better kits that will handle the rigors of outdoors. You spent a lot for this system, don't scrimp on the cover. –Guarantee: My understanding is that according to the instructions, the warranty is only valid if installed by a legitimate licensed contractor. As I did this install myself I guess I'm on my own. However, if anything does go wrong (leaks) I figure I'm still ahead of the game when it comes to costs. The UGLY –This install is not for the faint of heart. On a scale of Easy, Intermediate, Advanced, Uber Difficult, I label this install Advanced. However, if and when I do a second install I would label it intermediate. That being said, this is a fairly intensive install because of the weight of the unit, the bending of the line sets (so you don't kink the lines...to me this was one of the hardest parts), the need to evacuate the line sets before releasing the refrigerant and the need for wiring the unit to your panel. These last two steps you may require an HVAC guy to come out and evacuate your lines and test for leaks and open your system....and an electrician to wire the system from your panel—if you don't feel comfortable wiring it yourself. I had HVAC guys quote me $300-$400 for that service and electricians wanting the same for their service. Both steps are necessary to insure proper function and code safety so make sure you figure that in. –Originally I was going to mount the condenser on the wall to get it off the ground, but when I saw the size of the unit and hefted it's weight , I immediately shelved that idea and went with a small concrete pad to mount the condenser. Your choice, but this size unit is big and I didn't want to deal with a bracket hanging off a wall when confronted by the size. Your call. Overall I'm satisfied with this unit and will report back in a few months to see if the unit is still functioning as intended. To those brave souls out there like me I say go for it. Take your time...get another friend who is good with their hands/tools and tackle it. You'll be glad you did when the temperature soars! p.s. Any input you can get on bending the tubing (special tools, techniques, etc would be helpful as that is one area you have to be very careful in.) Hope this helps some of you! Good luck! p.p.s. Attaching photos of air handler corrugated tubing and finished install

Recent Reviews


1.0 out of 5 stars
By Waltz45 - Reviewed in the United States on August 30, 2019
Buyer Beware
Of all the items I have ordered over the years from Amazon, this is by far the worst product I had purchased. Now let’s start from the beginning. I had purchased the Pioneer Minisplit Heatpump 24000 BTU -208/230. The unit was delivered Jun 8th and was professionally installed on June 22nd. The unit operated as expected when installed (heating, Colling, fan, all worked). The unit was turned off on June 30th until July 6th as the family went on vacation. Upon our return it was turned back on and still appeared to operate correctly until everything changed on July 9th when the unit displayed an E1 error code. After looking this code up and consulting with HVAC export, the E1 code is an “indoor/outdoor units communication error.” Outdoor unit fan nor compressor will turn on when in cooling or head mode. After inspection I had confirmed that all wires are properly connected but the voltage between L2 and S of the outdoor unit is staying positive and not alternating as it should per manufacture, and this is likely due to a PCB malfunction. On July 11th I had explained this to the Pioneer PD-HVAC technical support team on a phone call and followed up with an email on July 12th, and also noted that the unit was powered off and wires removed and reattached to ensure solid connection but did not solve this issue and same code was displayed. On July 11th the Pioneer Support Team confirmed that was the issue and followed up on my July 12th email stating that “I apologize to hear about the troubles you are having with your new unit. If your measurement at those terminals is staying at a fixed value, this indicates a malfunction of the indoor circuit board. I want you to know we will send you this part right away. Please call warranty and parts department, I will forward this email to them as well so they can get to work on getting you this part.” Based on the email info above, I called back again on July 12th and was redirected to the technical support team again. The Technical team forwarded me to the Parts department, went on hold for over an hour and a secretary from the front desk eventually answered. The front desk stated that there was no one to take my call at this time in Parts. Now let’s jump to Jully 22nd when a finial sent another email after three calls, one email, and two weeks has elapsed. July 23rd I receded an email asking for shipping details, so even though this was previously provided, they were provided again the same day, along with Unit model and S/N numbers for both the outdoor and indoor units to make sure they had everything needed. Follow-ups were made to this email on July 28thm July 30th, August 4th, August 5th, August 7th, August 9th, and August 11th via email and countless phone calls with no response or kept getting the runaround. After that last email, I called twice again until today August 30th where I am posting this warning to all customers, and this same note to both Amazon and Pioneer. Do not buy this unit, stay away! It may be a good unit “IF” it would work but I have yet to have experience with a working unit. Also this is the worst customer service I had ever experienced. Now summer is over and we still have no AC and no heat pump for the Fall after spending $1,500 on the unit, having it installed, and all the time wasted on calling and writing emails and posts such as this one. To recap, delivered on Jun 8th, professionally installed on June 22nd, and still not working on August 30, 2019! Do not buy any Pioneer unit, stay away! Thanks, Very concerned customer.

4.0 out of 5 stars
By Harte R. - Reviewed in the United States on October 20, 2016
DYI Pioneer 30,000 Btu AC/Heat Pump Kit
I just purchased and installed myself a Pioneer 30,000 btu Inverter/AC/heat pump kit from Parker Davis at my home. I did not purchase through Amazon as I wanted to deal directly with the manufacturer to glean the most info I could before making the purchase. As an avid DYI if figured I'd be able to handle the job myself after reviewing forums and YouTube clips on how to do the install. So to all those contemplating one of these units and thinking of tackling it yourself I wanted to give you some info that will hopefully help you as I had to do this by myself with no help from on site professionals. So here is the GOOD, the BAD, the UGLY. The GOOD –Customer service–Parker Davis: It's professional, courteous and prompt. All questions were responded to in a timely fashion and if info was needed a reply was furnished quickly when the proper answers were obtained (thanks Karla). A technical question was answered by Tech Support with a direct phone call from the technician. It's good to know that service is there if you need it. If you need help and have questions they are there to help. –Pricing: My 30,000 unit came complete with all components needed to install and connect the air handler and the condenser. The price was very good considering I was getting quotes from professional HVAC installers ranging from $4000 for a 12,000 btu unit to $5600 for a 15,000 btu unit. While I understand the HVAC guys need to eat, and deserve to make a profit, when I researched the price of the units and the one day turnaround they were forecasting to install, I realized that their profit margin was excessive due to the amount of time involved. So for substantially less cost and a willingness to roll up ones sleeves, I got a bigger unit and saved thousands in the end. –Packing: This is a big unit. However, it arrived well packed and arrived undamaged. –Install /Operating Instructions: On the whole pretty good although there are some missing items (see the BAD section). I read thoroughly the install instructions before I started. It has step by step instructions that are pretty comprehensive. I only needed to contact tech support once to have a question answered (more on that later) –Construction: All main components seemed to be well made and are quite sturdy. The air handler door won't stay open by itself when opened, so you need to prop it with a stick when working inside, but overall the quality seems to match the high end machines that cost hundreds more. That being said, I have only had this working for a few days, so time will tell if the unit holds up. –Cooling: So far this one unit is cooling my entire downstairs about 1100 sq ft. With California experiencing some really toasty days, its a real blessing. How my electric bill will be affected is unknown at this time. Overall I'm very satisfied with the cooling effect provided with this system. –Quiet: For it's size this unit runs quiet! Both the condenser outside and the air handler inside, it is very quiet and you don't have to shout to carry on a normal conversation. The BAD –Installation: One of the biggest hurdles is bending the line set without kinking the lines. The 5/8" line on my unit coming out of the back of the handler comes tucked into the back of the handler to facilitate packing. Concern about bending these two lines without kinking caused me all kinds of worry. There is no room to get a tube bender in there so I wasn't quite sure how to turn and support the lines without damaging them. Unbeknownst to me...and what the installation instructions FAIL to mention, is the two lines come prepared to be bent! The small 1/4 line has a spring exterior at the top that allows you to bend it without kinking the line. The larger 5/8" line comes corrugated in its upper part which allows you to easily bend the line to the proper configuration. The only way I knew this is when I separated the insulation covering both lines and discovered these features. It would have been very helpful to have this info revealed in the instructions. Furthermore, having that 5/8 inch line corrugated it's full length would make bending the line set to the exterior of the house even easier. So when you get your unit peel back the insulation to check for this feature before you start bending. –Air Handler mounting: Why Pioneer doesn't provide a full size template to outline on your wall to facilitate installation of the air handler is beyond me. Having this would be a real time saver. All you have to work with is measurements in the install manual. While these give you a rough idea, it doesn't give you a good relationship between the wall bracket, the air handler, the thru hole you need to drill and the wall you are hanging it on. What I did is to take the cardboard side of the box the air handler came in and cut it out. Draw out the dimensions of the air handler on it, and then tape the the bracket within these lines to get a proper orientation of the air handler and bracket in relationship to the wall space that I want to hang the unit in. I got dimensions of where the bracket sits in relation to the air handler by mounting the bracket on the air handler; centering it, and then taking measurements. I then drilled out the 3" hole in the cardboard after determining where my line set was coming out of the back of the air handler. I didn't trust their measurements. Armed with this full sized cardboard template with the bracket firmly taped to it and the hole in the cardboard cut out, I taped that to the wall, leveled it and punched holes through the template to mark my holes for attaching. Note: make sure you don't line up a vertical stud with your three inch hole to the exterior.....that will be a bummer to cut through. Make sure you place that hole between the studs if your wall is common framing. Again, a full size paper/cardboard template is a real aid in installation. –Wiring: The instructions state that there is a wiring diagram in the back of the covering plate on the air handler. Mine was blank which necessitated a call to tech support for clarification. While the terminals are numbered, what goes where and to what is not explained. This should be included. Also, the terminal box inside the air handler has poorly made contact points that are difficult to reach and work. Having fingers the size of a three year old would have helped, but more helpful would have been placing the contact points on the surface of the terminal block and allow the use of forked type connectors instead of blindly trying to feed thin wires up into the bottom of the terminal block in an area you couldn't easily see. A small point....but it would make install easier. –Wiring 2: My original wiring came with no connectors. For some reason my replacement set ( I had to reorder a longer line set as my original was too short to reach the condenser) came with forked connectors on all wires. Not sure why this was, but check with Parker Davis how yours is coming when you order. I guess this point is moot as the forked wire connectors won't work on the Air Handler terminal box. At least not on my model. –Tools: Most common household tools will do the job. However, if you have to flare the tubing to make your connections make sure you have a proper flaring tool. Apparently the 410 refrigerant line sets require a different size flare from the old R22 stuff. Not sure if this is just hype but I wanted to play it safe. So I went to a local HVAC store and purchased a quality flaring tool (Yellow Jacket Deluxe Flaring Tool) to make sure I got the right style flare. $132 bucks, but you can always resell it later on E-Bay if you don't want to keep it. –Flaring sealant: The flaring sealant supplied in my kit was not enough. One tiny tiny tube that just didn't do it. Should throw in more of this stuff or buy an extra tube when you order. Better yet, get them to throw in at least one more tube of the stuff. –Optional Line set Cover: I ordered this to cover the copper lines on the outside of the house. Save your money. This kit is of poor quality. It fits poorly and probably won't hold up to the elements. Line set covers at HVAC stores make much better kits that will handle the rigors of outdoors. You spent a lot for this system, don't scrimp on the cover. –Guarantee: My understanding is that according to the instructions, the warranty is only valid if installed by a legitimate licensed contractor. As I did this install myself I guess I'm on my own. However, if anything does go wrong (leaks) I figure I'm still ahead of the game when it comes to costs. The UGLY –This install is not for the faint of heart. On a scale of Easy, Intermediate, Advanced, Uber Difficult, I label this install Advanced. However, if and when I do a second install I would label it intermediate. That being said, this is a fairly intensive install because of the weight of the unit, the bending of the line sets (so you don't kink the lines...to me this was one of the hardest parts), the need to evacuate the line sets before releasing the refrigerant and the need for wiring the unit to your panel. These last two steps you may require an HVAC guy to come out and evacuate your lines and test for leaks and open your system....and an electrician to wire the system from your panel—if you don't feel comfortable wiring it yourself. I had HVAC guys quote me $300-$400 for that service and electricians wanting the same for their service. Both steps are necessary to insure proper function and code safety so make sure you figure that in. –Originally I was going to mount the condenser on the wall to get it off the ground, but when I saw the size of the unit and hefted it's weight , I immediately shelved that idea and went with a small concrete pad to mount the condenser. Your choice, but this size unit is big and I didn't want to deal with a bracket hanging off a wall when confronted by the size. Your call. Overall I'm satisfied with this unit and will report back in a few months to see if the unit is still functioning as intended. To those brave souls out there like me I say go for it. Take your time...get another friend who is good with their hands/tools and tackle it. You'll be glad you did when the temperature soars! p.s. Any input you can get on bending the tubing (special tools, techniques, etc would be helpful as that is one area you have to be very careful in.) Hope this helps some of you! Good luck! p.p.s. Attaching photos of air handler corrugated tubing and finished install