Keurig K-Elite Coffee Maker, Single Serve K-Cup Pod Coffee Brewer, With Iced Coffee Capability, Brushed Silver

LEAKS WATER-2 Keurigs of the model SAME PROBLEM! Bought this to replace an original design of Keurig that we had for years and the pump finally went out. This model Keurig I originally bought last 29 days before we woke up and the Keurig had leaked water from the brewing spout all over the counter, down the cabinet and on my wood floors. Amazon was great and replaced immediately with the same model overnight. The replacement leaks off and on. Now we randomly wake up to a flooded counter even with an extra cup under the dispenser. You will not have coffee-just cleanup! It will leak in the off mode and the auto on feature is hit or miss. Very disappointed! Keurig customer service was contacted and they said they’d take care of us. Great customer care and with their admission of leaking issues on a batch of serial numbers, Keurig is sending a new machine free of charge and emailed a coupon for 2 free boxes of Kcups. I do have to say Keurig really stepped up to resolve the issue as make it right. I should have a new Keurig in a week and they said this leaking issue has been resolved and I should love the new machine.

Our 6 year old K75 died recently. The typical with those, the air pump went out on it. So I looked into the new ones and went with the Elite. I read several reviews that said it made weak coffee even with the strong brew setting turned on. There were way more positive reviews, so I pulled the trigger and went for it. I can't help but think that the people that left the reviews saying the coffee was weak, were trying to brew a travel mug size with a single coffee pod. I'll explain why I think this further into the review. First, lets talk about the physical aspects of this machine. Quality seems to be much higher than on our old one. It just feels more solid, the bale is actually made of metal on the Elite, it was plastic on the K75. It's smooth operating and just feels solid. The water reservoir is larger and has a much better sliding attachment system. Very easy to get on and off. The drip tray is not as tall, so you can get taller mugs under it without removing the drip tray, and if you do have to remove it, it's quick and easy. No water reservoir on the left side to get int the way anymore. So I feel the design if far superior to that of the K75, at least on the outside. Now, as far as how well the Elite brews coffee. Absolutely phenomenal cup of coffee. Best we have had from a Keurig ever! So, let me preface this a little bit. We personally don't use the coffee pods, as we don't like to contribute to plastic in the landfill if we don't have to. We get whole bean coffee and grind it fresh with a high quality burr grinder and use the "My K-Pod". This actually has two fill lines for coffee grounds. One for normal size mugs and one for travel mugs. My wife and I like our coffee strong, and we use a dark roast, so we filled the My K-Pod with coffee to just below the travel mug size. Set the Keurig Elite to strong brew and then selected the largest mug size, which says it's 10oz. This made a really good, strong, full flavored cup of coffee. Far, far better than our old K75 could do. We did the same with our K75, even selected a smaller cup size and couldn't get anywhere near the strength that we are getting with the Keurig Elite. I wasn't happy about having to buy a new coffee maker, but it turned out to be a blessing in disguise. We are very very happy with the purchase. You won't be disappointed with this, especially if you like to grind your own coffee. So, this leads me to think that maybe some of the people that left one star reviews were using normal coffee pods, possibly using a light or medium roast, and selecting a large cup size. Of course, I don't know this for sure, but then one star reviewers rarely put any detail into their reviews. It's one star and one sentence. If you want good coffee, grind it fresh with a good quality grinder and use the My K-Pod. This gives you control over freshness, grind quality, and you can put in more grounds than a standard K-Cup. Follow the instructions, don't grind the coffee too fine, don't overfill and don't compress the coffee grounds. You should be able to shake the My K-Pod and hear them moving inside, (make sure you have the lid on when you do this). If you can't get a good cup of coffee out this, then you are doing something wrong.

Purchased this to replace another Keurig that I took to the office. I really like this one for the most part. The reason behind the 2 stars is because it leaks water from the dispenser area into either the cup you have under it or, if no cup is present, into the tray and onto the counter. It's not a huge amount, maybe an ounce or two at most and seems to happen more-often when the reservoir is full. I've contacted Keurig with ZERO customer service feedback (very disappointing) and it has been well over a month since I inquired. I considered sending this unit back to Amazon and getting a new one sent, just in case it's simply my unit, honestly, I don't have the original box and I dont want to deal with the hassle of shipping it back, explaining the reasoning, going through Square Trade (if needed) and so on. So for now I'm just 'dealing with it', undecided if I will continue to be a loyal Keurig customer going forward. I sincerely hope you have better luck with your purchase. Again, overall, it's a GREAT K-Cup Single Serve appliance - other than the very annoying leak and the less-than-shotty support from Keurig, should you ever need to contact them. **Updated 7.26.18: I updated this review and star rating today from 2 stars to 4 stars. After multiple attempts and finally hearing back from Keurig's customer service via/because-of my Amazon review, I had to again contact Keurig via a phone call to explain the situation. They acknowledged that this 'leaking' issue was something they were experiencing with many of the earlier units and therefore would replace mine. As of today I've received an email confirmation that the new unit has shipped and will be here in a couple days. Also included was a paid shipping label for the Keurig I need to send back. For me, this is exactly what I had hoped for in the first place and I appreciate Keurig stepping up to resolve. The reason it's still 4 stars and not 5 is because of the work and time on my end to get this acknowledged and the fact that I still dont know 'for certain' that the new device will not experience the same issues. If the new one is still a leaker, I will update my review once-again to let potential buyers know. Otherwise, consider 'no news is good news'.