1.0 out of 5 stars | Scam company, useless warranty
My scooter arrived with a non-working tail light. Seems like a small issue, but it's a safety thing, and I paid a lot for this scooter. So I went through the Amazon process to replace it, but that referred me to the Gotraxx company. They made me submit the same information 3 times, then finally approved the replacement, but said I had to pay for shipping. And they would only replace it 1 time, so if the next one was also defective (maybe even worse than the first) then I just wasted about $450 on a junk scooter. I then went through a long process to get support from Amazon, finally reached a human! He agreed that I shouldn't have to deal with the manufacturer directly, and said it was some kind of mistake. But then he issued a refund/shipping label for $330. I had wasted so much time dealing with the manufacturer that I was 1 day beyond the return deadline. Still he said he would check with a manager, get approval for the full refund, and call me back. I didn't get a call back or an updated email, etc. Now I've given up, I will never buy another product from Gotraxx, and I'm reconsidering my use of Amazon.
Reviewed in the United States on February 3, 2021 by Nate
5.0 out of 5 stars | Great Commuter Scooter
The media could not be loaded. I got the the Xr electric scooter so I could commute and run errands without my car. The scooter makes it easy. It feels very safe to ride with the dual braking systems, sturdy frame, and pneumatic tires. The speed is modest, topping out around 15mph, but it gets me efficiently to where I need to go. The headlight and bell are nice features. I also like that the cruise control kicks in so I don’t always have to hold the throttle down. This has been a great value buy. For $300 I don’t think I could’ve gotten a better scooter.
Reviewed in the United States on February 21, 2020 by Nick
1.0 out of 5 stars | Beware
Buyers Beware This is my first negative review ever. I purchased a scooter directly from GoTrax.com. It only worked one weekend. We asked for an exchange on May 28th and have sent many emails since then. They do not answer the phone and do not respond to emails. Update: It took 6 months to get my refund after filing with BBB.
Reviewed in the United States on June 13, 2020 by BigTex
5.0 out of 5 stars | very solid scooter
I've done a lot of research before purchasing this scooter due to the bad experience I had with my previous one. Many of the bad reviews for electric scooter are regarding to the battery issue. Most of them stop charging after couple months or a year, but many brands don't offer battery replacement. Once the battery dies, the entire scooter becomes useless. That's the issue I had with my first one and I couldn't find that scooter on amazon anymore, not to mention about the battery. Reason I like GOTRAX is it has an official website that I can buy parts such as battery or disc to replace. I've checked the battery for this scooter, it's $99 which is very reasonable. You really don't want to throw out a $300 scooter just because the battery is dead. Anyway, it's a very decent scooter. The big air wheels provide good suspension and smooth ride. The power and max distance per charger are awesome. I have been riding it to supermarket just to avoid finding parking spot for the past two weeks. No problem with it at all.
Reviewed in the United States on April 24, 2020 by Maggie
5.0 out of 5 stars | Super fun for adults and kids
We purchased one of these scooters for my son to cruise around the neighborhood on. Soon his friends all wanted to ride it as well, so we got a second one so he could always have a buddy! Despite the fact that the scooter is marketed to adults, my 10 year old could ride it perfectly. The scooter is easy to assemble. It only requires connecting the brake cable. Tires came pre-filled with air, and the battery was fully charged. There are two gears, first and second. This is a nice feature because you can leave it in first gear for children or an adult who might be worried about topping out at the fast speed. (The scooter still takes off in second gear, so it's not like something you have to shift into while you're riding.) The LED headlight is nice but I wish that it flashed as a way to attract the attention of oncoming cars. There's a reflector in the rear, but no light. I may consider adding a flashing rear light for commuting. It's winter here, so I have not tested the range on this scooter, so I cannot confirm the mileage. Batteries will be effected by the colder weather, so you may see a decrease during cold days. The scooter is heavy. Not heavy enough that a child couldn't ride it, but a little more than a child could pick up if you were folding it over and trying to carry it up stairs. All in all, this is SUCH an improvement over the old Razor electric scooter my son had. That scooter was loud, slow, and the acid batteries couldn't hold a candle on these Lithium batteries. This scooter is quiet as a mouse and accelerates evenly and smoothly.
Reviewed in the United States on March 2, 2020 by Joshua
