Buy Now, Pay Later
As low as
$35.00
/ mo
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- – 6-month term
- – No impact on credit to apply
- – Instant approval decision
- – Secure and straightforward checkout
Ready to go? Add this product to your cart and select a plan during checkout.
Payment plans are offered through our trusted finance partners Klarna, Affirm, Afterpay, Zip, Apple Pay, and Google Pay. No-credit-needed leasing options through Acima may also be available at checkout.
Learn more about financing & leasing here.
Free shipping on this product
30-day returns
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30-day refund/replacement
To qualify for a full refund, items must be returned in their original, unused condition. If an item is returned in a used, damaged, or materially different state, you may be granted a partial refund.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
Availability:
In Stock.
Arrives
Oct 2 – Oct 3
Recently Viewed
Features
- Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
- Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Features
- COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
- EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
Date First Available: June 3, 2020
Manufacturer: ASURION
Date First Available: June 3, 2020
Manufacturer: ASURION
Frequently asked questions
If you place your order now, the estimated arrival date for this product is:
Oct 2 – Oct 3
Yes, absolutely! You may return this product for a full refund within 30 days of receiving it.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
- Klarna Financing
- Affirm Pay in 4
- Affirm Financing
- Afterpay Financing
- Zip Pay in 4
- Financing through Apple Pay
- Financing through Google Pay
Learn more about financing & leasing here.
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Top Amazon Reviews
I've yet to need this service for my current phone, as is normal for most protection/insurance plans. However, on a previous device, I had a plan from this company and it was a good experience. When that phone died I was instructed to mail it off via UPS prepaid postage, i.e. they paid for the shipping. Within three days, I had a refurbished unit. Second instance of using a protection plan from this company was similar to the first, but the unit sent as a replacement was faulty, and I ended up going through several replacements until I got one without issue. While some may see that as a negative, I see it as a solid attempt from them to get me a working device instead of saying 'tough luck'. ---- If you made it this far, here's the rub, much like medical insurance you are paying a monthly premium--and you will have to pay a deductible for a new unit...even a refurbished one. With my previous phone--it was a HTC-- the purchase price was around $320USD. The replacement deductible was $40USD. not a bad deal considering I'd been paying an extra $5/month for nearly two years. Only downside is that you have to send in your phone before getting another. This, you are without a phone ne until the replacement comes unless you have/purchase a backup/burner. If not had to activate a plan from them in over three years. I hope that they are still as reliable as they were then, if not moreso.
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Reviewed in the United States on October 5, 2022 by Stephen Banks
EDIT: Finally, hear from the claims team on TUESDAY! They had no idea where the phone was or why it was not repaired. All they could offer was to restart my THIRD claim for this same phone. No other solution but to send Asurion the phone again! Thankfully I have already purchased a new phone. Useless customer service and repair department. The greatest part is I still do not receive my reimbursement until I get them back the phone again! 5 chats, 2 phone calls, and almost 3 weeks later for a cracked screen? I have never had this many issues with their coverage before. No insurance is perfect but my current claim has been an absolute nightmare. I purchased the coverage for a mobile device. I accidentally cracked the screen and decided actually to use my mobile insurance. I was shocked as others stated that there is an additional fee for repairs/replacement above the insurance plan price. No worries because it was mentioned in their terms and conditions, so I paid it promptly. I was told by the Asurion agent that they would email me the shipping label and send a return box for the phone. A week goes by and nothing comes. I chatted back with Asurion and the agent stated they could resend the email and I could just mail the phone myself. I asked about the shipping package I was promised and the agent stated all she could do was the email. I asked the agent to remain in the chat until the email arrived since I did not receive it the first time. The agent promptly gave me her closing statement and then stopped responding. The agent curiously did not end the chat for almost 10-15 minutes. They do this because if the customer closes the chat, there's no survey. I purposely waited for the agent to close the chat to send her survey and ask for another chat agent. This agent went above and beyond in what I thought was him resolving the issue. He could not even locate the original repair request. He offered next-day delivery of the return packaging, sent me the shipping label email immediately, and arranged for UPS to come by my home and pick up the package. I thought this was surely enough to make up for their errors before. The email came, and the return packing came, but UPS was never scheduled. But hey, who cares? I can drop it off and it's next-day air, right? I drop the package off and two days later my mobile is returned to me with the cracked screen still. I chat with Asurion to ask what is going on with this situation. The chat agent has zero information on my mobile's location or status. His only answer is to call in tomorrow and talk to someone on the phone. I asked him to get me another agent who is willing to do research into this issue and assist me and he told me again to call tomorrow. I agree and tell him to end the chat. As before, they refuse and just sit with the chat window open. Now and then typing but not submitting into the chat. In what I assume is an effort to keep the window alive. At this point in writing, he has been with me for 35 minutes, just keeping the window open. So, I called Asurion and the phone operator told me that no one could access what was happening with my insurance plan. They do not know why the device was not repaired. They cannot offer me a refund for repairing the screen either. Also, they cannot refund my insurance payment because the option was unavailable. I have never had this many issues with their coverage before. No insurance is perfect but my current claim has been an absolute nightmare. I purchased the coverage for a mobile device. I accidentally cracked the screen and decided actually to use my mobile insurance. I was shocked as others stated that there is an additional fee for repairs/replacement above the insurance plan price. No worries because it was mentioned in their terms and conditions, so I paid it promptly. I was told by the Asurion agent that they would email me the shipping label and send a return box for the phone. A week goes by and nothing comes. I chatted back with Asurion and the agent stated they could resend the email and I could just mail the phone myself. I asked about the shipping package I was promised and the agent stated all she could do was the email. I asked the agent to remain in the chat until the email arrived since I did not receive it the first time. The agent promptly gave me her closing statement and then stopped responding. The agent curiously did not end the chat for almost 10-15 minutes. They do this because if the customer closes the chat, there's no survey. I purposely waited for the agent to close the chat to send her survey and ask for another chat agent. This agent went above and beyond in what I thought was him resolving the issue. He could not even locate the original repair request. He offered next-day delivery of the return packaging, sent me the shipping label email immediately, and arranged for UPS to come by my home and pick up the package. I thought this was surely enough to make up for their errors before. The email came, and the return packing came, but UPS was never scheduled. But hey, who cares? I can drop it off and it's next-day air, right? I drop the package off and two days later my mobile is returned to me with the cracked screen still. I chat with Asurion to ask what is going on with this situation. The chat agent has zero information on my mobile's location or status. His only answer is to call in tomorrow and talk to someone on the phone. I asked him to get me another agent who is willing to do research into this issue and assist me and he told me again to call tomorrow. I agree and tell him to end the chat. As before, they refuse and just sit with the chat window open. Now and then typing but not submitting into the chat. In what I assume is an effort to keep the window alive. At this point in writing, he has been with me for 35 minutes, just keeping the window open. So, I called Asurion and the phone operator told me that no one could access what was happening with my insurance plan. They do not know why the device was not repaired. They cannot offer me a refund for repairing the screen either. Also, they cannot refund my insurance payment because the option was unavailable. I'm now going on 3 weeks with a broken phone that has total insurance coverage, that I have submitted two separate repair tickets for and Asurion has done nothing but take my money and employ these individuals in customer service who have nothing but themselves in mind. I will be bringing this to Amazon’s customer service team to see if they will refund the insurance with all of the issues I have had documented with Asurion. I have had so many of these plans and used a few with great success. I honestly believe that this is a separate section of Asurion from the rest. They remind me more of the dealings with a cellphone carrier insurance agency. Any means to not have to uphold their insurance policies.
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Reviewed in the United States on June 29, 2024 by Darryl
I have not received anything from them for my warranty by email or anything else. 200 down the drain.
Reviewed in the United States on February 16, 2024 by angela bonham
Effectiveness of the 'product' cannot be determined. Purchased as an 'insurance plan.'
Reviewed in the United States on September 26, 2023 by H. Michael Richards
My phone got the black screen of death Monday night. I went through the claim process. Everything was quick and easy! I purchased a new phone with the money I received with my claim as well as the insurance again. I've told all my friends and family about this insurance and how easy the claim process is!
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Reviewed in the United States on September 22, 2022 by Turtlegirl
Asurion lies when you submit your claim. They don't even try to repair your phone but offer to refund you the money for the cost of the phone. The representative told me I could either get a refund via a mailed check or Amazon gift card. I opted for the check as I wasn't planning to buy the phone from Amazon. I confirmed this with her multiple times. She verified I would receive a check in the mail once I paid the $129 service fee, and turned in the phone to Ubreak I fix. I purchase my phone from Best Buy, transfer all my information and get a call the day after turning in the broken phone that they had sent an Amazon gift card. Called immediately and told them thats not what was discussed. They then claim they cant change it once its submitted and they can connect me to Amazon and they will change it and refund the money to my banking account. Amazon was absolutely no help. They continued to say it was Asurion that should be submitting the refund. I went back and forth all day between Amazon and Asurion and both were in essence shrugging their shoulders. On top of that Amazon put me on hold for 20 minutes while pretending to discuss my "case" with a manager. But then just put another representative on the phone whom refused to connect me to a manager. Basically Asurion is in cohoots with Amazon to make sure you get locked in to purchasing your next phone with Amazon by your only option for a refund being an Amazon gift card. They lie and tell you, you can get a check, knowing you have to purchase a new phone before you turn in your old one. So if you did buy it outside of Amazon, you still have to spend upwards of $1,000 (or whatever high cost of your phone) back on Amazons website with their gift card. If they had told me during the claims process my only option was a gift card, I wouldn't have even filed the claim. Its put a bad taste in my mouth with Amazon too. My family and I spend WAY to much money on here for this BS. Asurion has all kinds of claims and complaints of Fraud on the Better Business Bureau website and Amazon doesn't seem to have a problem putting their hand in Asurion's back pocket. Get your phone from Best Buy whom has a much better insurance plan or your cell phone carrier. Asurion and Amazon will scam you if not. Matter of fact, Asurion will likely scam you no matter who they are working with. Piss poor company. 1 star is too much.
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Reviewed in the United States on December 18, 2024 by C.F.
Work flow process between the two parties needs improvement. Almost impossible to file a claim and verify someone bought a claim. Chat w/ feature doesn’t connect and/ or no one responds. 24/7 phone number works on & off sometimes dead silent while on the line
Reviewed in the United States on March 29, 2022 by antonia
The plan is clear and straight forward. Offers a peace of mind when it comes to taking care of our phones. I have had Asurion coverage in the past with other electronic items. The call representative I spoke with was helpful and took care of my issue without any run-around.
Reviewed in the United States on December 29, 2020 by Amazon Customer