ARRIS SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router | Comcast Xfinity Internet & Voice | Four 1 Gbps Ports | 2 Telephony Ports for Digital Voice | Up to 800 Mbps | 2 Year Warranty
Condition: New
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This item is eligible for return within 30 days of receipt
To qualify for a full refund, items must be returned in their original, unused condition. If an item is returned in a used, damaged, or materially different state, you may be granted a partial refund.
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Availability:
Only 1 left in stock, order soon!
Arrives
Nov 7 – Nov 11
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Style: Docsis 3.0 24x8 Modem | AC1750 Router | Xfinity Telco
Pattern Name: Router
Features
- A Trusted Name in Home Connectivity: Get high speeds, better coverage, and a two-in-one product! With the ARRIS SURFboard SVG2482AC Wi-Fi Cable Modem, you will increase your network capability and get faster streaming and downloading throughout your home. From a trusted brand with over 260 million modems sold and growing.
- Save Money: Own your modem and save. Reduce your cable bill up to $168 dollars per year in cable modem rental fees. For use with Xfinity Internet & Voice Service.
- Modem Technology: DOCSIS 3.0 Cable Modem with AC2350 Wi-Fi Router that delivers high speed internet to your home devices.
- Simple and Secure Set-up: Just plug-in, download the SURFboard Central App, and follow the step-by-step intrstuctions to activate the modem, set-up and customize your Wi-Fi network, and add devices to your home network! Once setup is complete, the app provides real-time monitoring of the devices on your network, enhanced parental controls like setting time limits and pausing internet and much more.
- Compatibility: The SURFboard SVG2482AC is compatible with Xfinity Internet & Voice service and is approved for cable internet speed plans up to 800 Mbps.
- What's in the Box: When you purchase you will get an ARRIS SURFboard SVG2482AC Cable Modem, Power Supply, Quick-Start guide, and 2-year warranty card.
- Router Technology: Features four 1-Gigabit ethernet ports and delivers Wi-Fi 5 speeds up to 1.7 Gbps (1,750 Mbps).
- Dedicated Customer Support: Live Chat and Phone Support available 8am -1am EST.
- Warranty Provided by ARRIS: Product ships with 2-Year Limited Warranty.
Description
Our leadership in video and broadband technology and services, combined with our dedication to close collaboration with our customers, allows us to continually stay ahead of the curve and innovate what's next. ARRIS is relentless in our focus to deliver strong results for our customers and our shareholders, and we do so in a forthright and ethical manner. ARRIS delivers a 70-year legacy of innovation. ARRIS invented digital TV & brought wireless internet into the home with the first cable modem gateway. We have a long track record of creating game-changing technology. We’re the same company that the world's leading service providers choose to connect millions of people around the world to the internet - we’re powering the digital world. ARRIS is at the center of a new era of entertainment and communication that unites our vision and technological leadership with our customers’ evolving needs to help transform the way that millions of people around the world connect to the internet and consume content. With the ARRIS SURFboard SVG2482AC Wi-Fi Cable Modem, you will increase your network capability and get faster streaming and downloading throughout your home. From a trusted brand with over 260 million modems sold and growing. Get high speeds, better coverage, and a two-in-one product!
Product Dimensions: 2.25 x 8 x 9.4 inches
Item Weight: 1 pounds
Item model number: SVG2482AC
Is Discontinued By Manufacturer: No
Date First Available: March 17, 2017
Manufacturer: CommScope
Country of Origin: China
Frequently asked questions
If you place your order now, the estimated arrival date for this product is:
Nov 7 – Nov 11
Yes, absolutely! You may return this product for a full refund within 30 days of receiving it.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
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Similar Products
Top Amazon Reviews
Style: Surfboard
Pattern Name: Router
Like most, I rented my combined cable modem + WiFi router from Comcast, another Arris model, for over 6 years at $10-$13 per month at a cost of up to $936 until I finally returned my rental after replacing it with this modem and my own WiFi router. For the longest time the available models with voice were very limited, until I found this one. I personally want to separate the components of Cable Modem from WiFi because WiFi evolves much faster than the cable modem aspects, and WiFi seems to break or become unreliable faster. Now I can just upgrade or replace just the faulty components going forward. I had already been through two models of renting the Arris cable modem + WiFi router (802.11g, then 802.11ac) because the WiFi eventually gave out. Even on the 802.11ac model I already added my own WiFi router because it too became unreliable for WiFi. While rented, Comcast replaces for free (other than the $936 I paid them monthly), but I can pick the best gaming or streaming routers from the most reliable brands of my own choosing if I like if they are separate. To be fair, I have a ton of Alexa devices, WiFi outlets / switches / bulbs which likely led to my WiFi problems, but work fine on my own separate WiFi routers (I actually have 3 -- Asus (my workhorse), Netgear (gaming), & AmpliFi (easy & pretty)). I picked this cable modem (SBV3202) because: (1) It is just the cable modem + telephone (keeps WiFi separate). (2) it offers the maximum downstream & upstream channels (32 x 8) available to me right now, versus a lot of 24 x 8 models and others with more limited DOCSIS speeds. (3) It is certified to work with my Comcast Xfinity internet & phone service. (4) DOCSIS 3.0 and up to 1.4 Gbps, and will be a very long time before I have actual internet service that fast, and although a newer DOCSIS standard is arriving, this is very current and I believe will last a very long time without envy. (5) It is one of only a few options available to buy instead of leasing for Comcast service. SETUP & ACTIVATION: Setup is actually very easy. Just unplug the other one, plug this one in its place, and get ready to spend an hour with Comcast customer service to activate it, likely with 3 different support people. Just be patient and nice, and you'll get through it. Meanwhile you will not have internet or home phone, so make sure you have cell service & your account info. The manual has a label with the S/N & MAC addresses right on it for easy reference (MTA MAC for phone, HFC MAC for internet). The manual says to do online activation first, but that doesn't work unless they already have your MAC addresses on file, which they don't if you bought your own, unless you leased this and are doing a self install. I still tried to no avail on 3 ways, on the old modem, on my new modem, and with my cell service internet. So then you just call the Comcast number in the manual. I recommend having a nice Bluetooth speakerphone or something to make it more comfortable. The Comcast agents were super nice and patient. The first person most likely will have trouble seeing your modem and activating it, even after asking for MAC addresses, model number, and S/N. Just be patient, and when it doesn't work they'll escalate it to another technical specialist where it really gets done. With Comcast, the internet and phone people are actually separate, so first the internet activation and they eventually find your modem, and then they route you to voice activation and pass along the info so you don''t have to repeat. Additionally, because I didn't setup a new WiFi router with the same SSID & password (already had my other routers setup), I had to run around the house and reconnect some devices (like all my smart WiFi outlets & bulbs) that were still on the old WiFi network and now stopped functioning until I reconnected them to one of my remaining WiFi routers. It is easiest to just have another replacement router set to use the same SSID & password and your existing devices will not know the difference. DRAWBACKS: (1) Emits a slightly audible high-pitched noise (and is located in my bedroom) like some electronics do, but not so high pitched as normal coil whine on some devices, and not as loud as some devices that I cannot have in the same room as me. I'm pretty sensitive to this, and my wife can even hear it on this one, but it honestly is quiet enough that I can live with it, just taking off 1 star for it because I still like it overall and tolerate it. I'm actually going to see about putting it in a cabinet, closet, or build wood box with some sound dampening insulation (but with good air flow). (2) LEDs are bright and blinking. Arris actually has updated firmware that (version 9.1.103AA65L and up) that offers "web manager access" rather than just a status page, and a new "CM Feature" tab that lets you toggle off the LEDs. *BUT* firmware upgrades are controlled by your cable provider through DOCSIS standard, so yours might not support that. Comcast upgraded my firmware and stopped at a prior version (9.1.103AA45E) on mine, so I cannot control it. So I resort to using blackout stickers, as I do for most devices around my bedroom. However, the LEDs are on a curved edge, and the surface material isn't prone to strong adherence of tape, so I have some trouble getting the blackout stickers to stay because by aren't meant to leave a gummy residue and peel back on their own. But it is solve-able. (3) Emits heat, but not as much as the bigger combined Arris cable modem + WiFi router. (4) Ethernet patch cable it comes with is Cat5e when Cat6 has been around a long time, and would be better for Gigabit speeds. But realistically Cat5e should be no noticeable difference for short distance and internet service speeds. I still used my existing Cat6 cable instead.
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Reviewed in the United States 🇺🇸 on September 21, 2019 by Tiger Tiger
Style: Surfboard
Pattern Name: Router
UPDATE: has been rock solid in the months I have owned it. The only hiccup was stupid Comcast did an unannounced DOCSIC speed update from just before midnight. After checking their service status web page (showed nothing down.) I spent 45 minutes trying to figure out what was busted. My router gave all kinds of crazy reasons. My phone line was dead, which I do not like happening and did not happen with copper. I did one last check of the service page before bed and giving up. Surprise! First it said service problems in my area. Then, a few minutes later it said they were updating. This is the down side to cable and especially Comcast. They have the worst customer service and give no warning to customers when service would be down for a (welcome) update. I went from 75 to 117 Mbps speed. Happy. But, Comcast had to fcuk it all up and not at least warn customer say, a week before then 24 hours before?! If you have cable and fiber and the prices are the same or very close, stick with fiber. In the case of Verizon and Comcast, they now both stick at customer service (nothing new but the stench is far greater this past year) and neither will deal with existing customers for a lower price. They gladly will up sell you and charge you more but NEVER negotiate a lower price, even for slower or alternative service packages. This forces user to change every 2-3 years. A total hassle. If you make a good living, settle in one and stay. Basically, the incompetent and corrupt ISP monopolies and duopolies in various municipalities in the US have total control of the whole ball of wax. THIS is the socialism in the USA not healthcare for all. But it is socialism for corporations and it is costing us all a lot of money. ------------ This was bought to replace Fios service. Fios jacked up my bill and, while I had the “best deal” they could offer, if I removed TV, the price went up. The fees Fios tacks on are also very high. Very annoying. That meant the only option was to change to Xfinity who gave me broadband and voice at a price I could stomach. I had had Xfinity before but rented a box. Now that I could buy a box with a phone jack, I saw this as a way to reduce my bill. Payback would take a few months. Ideally I wanted a DOCSIS 3.1 with 24x8 being the most I would ever need. But, this kind of modem WITH voice did not exist. A faster model did but, it had other issues that made it a bad pick, so I returned it and saved a bit more money. This DOCSIS 3.0 runs hot and is not as energy efficient as 3.1 but, has a up and down spec that made more sense for what I was paying. (However, if my electric bill shows a significant jump, I may return it!) Set up was easy. Most of the MASSIVE HASSLE of switching is all the doing of the cable and fiber companies. If you are not technical, don't even bother. Just keep paying and call them to see if they can reduce it about once a year. August is a good time to check as often they run deals for college students. But, the sad reality is that, like in my case, your only play is to hop back and fourth to keep your broad band bill low. Note that this modem is just a modem. Many others come with Wi-Fi routers. But I prefer to choose my own router. So I placed this modem in the basement (nice a cool down there for this warm box) and ran ethernet up to my router on the first floor. It was a big hassle for sure. I could have just reused the Fios ethernet line (it was same deal) but, it goes outside to the ONT box. Oh well… When they put it in, I should have asked them to put a break in it before it went out. Then I could have reused the part in my own basement. You can go to a web site for the modem and see data. I got the 8 hour back up battery. It showed it was still testing it a day or so later. This is normal, apparently. It also showed the 32 channels all being used. While I only have the 60 Mbps service, which tops at around 70 as Xfinity gives some headroom, these many channels (about 8 more than I technically need to have back up for my speed) were all being used. Note: when first charging, after any power failures or brown outs, keep an eye on the modem. Lithium batteries are starting to have a bad reputation for catching fire while charging. Hopefully the engineers at Arris did a good job at monitoring the battery condition to prevent this situation. The form factor of this newer product is the ugliest most dated thing I have ever seen. Honestly, it stopped me from even considering it until, I ran out of other options for a modem with phone for Xfinity at a price that made sense. I had a DOCSIS 2.0 modem in 2006 that was nicer looking and more up to date than this thing. So, stick it in the closet or basement out of site. The only mistake I made was that I did not wait for this to drop in price. I could have saved another $20 or so as it does come down in price a few times on Amazon during the year but, I did the math and, the sooner I switched to a cheaper plan, the faster my savings would start. But, if you are NOT in a hurry for a modem and are considering this (or any modem), I would check out Camel Camel Camel and see how low it can go. Set up an alert and get it at the lower price. Don't set the alert for the lowest as, usually, that is just bait. Go for just above the lowest price that lasted a few days. The rating I gave is really 3.5 stars. If they fixed the ugly design, 4.5. If they made it run cooler/efficient, 4.75. If they put in an ethernet router on the back (4 jacks out), 5.0.
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Reviewed in the United States 🇺🇸 on September 13, 2019 by N. Hyland