ProForm Performance 400i Treadmill World-Class Personal Training in The Comfort of Your Home

Ordered in Amazon and also ordered professional installation. Technician arrived at the scheduled time and spends an hour and a half getting the treadmill set up. He commented that it ran louder than any other treadmill, of the same model, that he's set up and recommended we contact the manufacturer. It is very loud and gets louder the slower it is set to. The running surface slows down a lot when I step on it, so something is obviously wrong. Doesn't look like it was set up incorrectly so I suspect we will have to contact the manufacturer to take a look. Needless to say, I'm fairly disappointed so far. -------update----------- Looks like the other one had a motor issue. After contacting Amazon, we set up the delivery of the second treadmill. It arrived broken in half. I don't blame the manufacture here, this was the shipper who was at fault, but now I have two broken treadmills and have to coordinate the pick up of both. This is the risk you run ordering these kinds of things online. I wanted a refund, but at the same time, this treadmill has all the features we wanted and is the ideal size for or small room. We will try one more time. ---------edit---------- After the other two treadmills were picked up we set up the delivery and installation of the third attempt. Third time is the charm because the treadmill arrived intact and was setup the same day. It is WAY quieter now and functions perfectly. It looks really nice as well! I'll try to run a few miles with it every day for a week and will update the score once I confirm everything is working.

So, the treadmill came with a bent base bar. It prevents the treadmill from folding up for storage. Also, I don’t feel comfortable doing the incline with it this way. I got this on Feb 27 2019, called customer the next day. I sent pictures (keep that in mind) of the part that needed replacing. About a week later, received wrong part. Called, described the part again, pics again, SAME wrong part sent again. Called yet again, end of March, I was told that the right part was sent twice already. Called again, and the rep video chatted with me to see the part (even though pictures were on file). I was told that the part would be expedited due to the circumstances. Received the confirmation email April 1st. As of 4/18/19, still no part. Even when I do finally get the part, I have to wait for a technician to come out and swap the part. So who knows when my machine will be fixed. I enjoy the treadmill and like the video workouts. The option to run wherever you’d like, as long as Google Street view available, is not worth using at all. It’s like running with still pictures changing every few seconds. Good machine, quiet, but absolute nightmare customer service. I gave a one Star on maneuverability due to the fact that I can’t move it with the bent bar. Two stars all together due to customer service, and I can’t use the full features. Each rep was rude and uncaring. I say go with a different company. I guess iconfitness.com owns Pro Form? I dunno. But stay away from them.

The treadmill it self is very nice. The issue is with Ifit. During the account creation they tried to charge my credit card $429, twice. I have no idea why they would, concidering i have a year free with the purchase of the treadmill. Luckly my credit card company expected fraud and blocked the charges. I tried to call Ifit a few times today without anyone ever answering. I wonder what will happen after my free membership expires.

Amazon at first shipped the wrong treadmill and the shipping company notified me when they called to confirm the day of delivery. I checked to see if the mistaken treadmill was a better one but it wasn't so I instructed them to return it. Because of the delay and my missing a half day from my private practice, they refunded me $181. Two weeks later the correct one came in. My 15 year old engineer wanna be daughter and I set it up in a little under 3 hours. It took about 45 minutes to carefully unwrap all the parts and while the instructions recommended two people to set up, one person could if careful. I've only had two runs on it, one manual and the other after following the prompts, used the wifi and took one of the pre programmed runs in a park in Israel. It is relatively quiet and I could hear my stereo playing over it in the other room and hadn't initially noticed that It had very quietly raised the incline up to 10%. Solid workout! Good cushioning also! I've only had it a few days so far with no troubles, except the heart rate mechanism is either right on or right off.. I was seeing 150ish, which is where I should have been, quickly plummeting to 50 (I don't think so at 10% incline and 6 mph!). Haven't tried out the onboard speakers yet (not a biggie), but so far so good. Seems reasonable sturdy and for the money I would recommend! Jody Koval

Better than I expected! Shipping was great! My husband took about 1.5hour for assembly. I tried it on for about 5 minutes. I love this treadmill. Hopefully it will last for a long time. I just redeemed ifit. Now I am confused how to cancel membership before it’s going to auto renew??

i purchased this 4 months ago and just started using it lately and just activated the free ifit for it... i havent tried the ifit but doing manual workout it has been fine for me. this is a fairly priced product but i just wish there was bluetooth instead of the audiojack for music... assembling everything needs 2 people coz its so heavy! despite from other screws being really tight to assemble its pretty straight forward and the only tricky part was connecting the wiring of the treadmill’s console the manual so suck im glad i didnt connect the wires wrong (tip: make sure to follow the drawing on the manual ).. if you can afford extra bucks for assembly then do it as it saves you time and energy.. in case of defective equipment this thing is pretty hard to return! i gambled with my luck and soon after assembly i threw all the packaging to the trash as it was so heavy and so many making a mess of my place. i just hope this equipment will last coz the last time i had a proform it was an indoor bike and it broke just after 6 months of use! support was nonexistent and unhelpful...