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Availability:
Only 2 left in stock, order soon!
Arrives
Jul 9 – Jul 11
Color: Mirror Black
Features
- Programmable smart thermostat that learns your schedule and the temperatures you like and programs itself to help you save energy and stay comfortable
- Home/Away Assist automatically adjusts itself to an Eco Temperature after you leave, so you dont heat or cool an empty home; remote control lets you change the temperature from anywhere on your phone, laptop, or tablet[1]
- With Energy History, just check your phone to see how much energy you used and why, or use Quick View on the display to reach Energy History, settings, or your schedule; the Nest Leaf appears when you choose a temperature that saves energy
- Smart thermostat with HVAC monitoring, which looks out for your heating and cooling systems; sends an alert if something doesnt seem right, along with helpful reminders to make maintenance easier[2]
- The Nest Learning Thermostat works with the Nest Temperature Sensor (sold separately) to help make sure a certain room is the exact temperature you want it to be
- Beautifully designed, with polished metal finishes and bright, high resolution display; Farsight shows you the temperature, weather, or time on your thermostat when you walk in the room
- Its easy to install your thermostat, typically in 30 minutes or less, with everything you need included in the box; compatible with 95% of heating and cooling systems
- Google Nest Learning Thermostat (Stainless Steel) with a Google Authenticity Seal
- Nest Renew makes it simple to support clean energy right from home; it works with your Nest Learning Thermostat[6] to help you automatically prioritize your usage[7] to times when energy is cleaner or less expensive
- Please refer to the product description section below for all applicable legal disclaimers denoted by the bracketed numbers in the preceding bullet points (e.g., [1], [2], etc.)
Description
The Nest Learning Thermostat is a smart thermostat that learns your schedule and programs itself to help save energy. You can control it from anywhere with the Nest app, and it works with Alexa and Google Assistant so you can adjust the temperature with your voice. And it’s beautifully designed, with a big, bright display and metal finishes to suit any home’s style. [1] Remote control and mobile notifications require working internet and Wi-Fi. [2] Alerts can notify you of a potential issue with eligible HVAC systems. They’re meant to provide helpful information, not an endorsement, representation, or warranty of any kind about the health of your HVAC system. Alerts aren’t intended to replace a diagnosis by a qualified HVAC professional. [3] Energy savings are not guaranteed and depend on energy usage, weather, and other factors. [4] Voice control requires a compatible device, and working internet and Wi-Fi. [5] Independent studies showed that Nest thermostats saved people an average of 10% to 12% on heating and 15% on cooling. Based on typical energy costs, we’ve estimated average savings of $131 to $145 a year. Individual savings are not guaranteed. [6]Nest Renew requires 3rd generation Nest Learning Thermostat, Nest Thermostat E, or the newest Nest Thermostat (sold separately), connected to a Google account. Only available in areas served by major continental US grids. Only available for customers on certain electric utility time-of-use rates. Learn more at support.google.com/googlenest/answer/11156316. [7]Adjustments only shift electricity usage from your heating and cooling.
Brand: Google
Model Name: Nest
Product Dimensions: 3.3"D x 3.3"W x 1.21"H
Special Feature: Daylight Savings Time Ready
Additional Features: Daylight Savings Time Ready
Specific Uses For Product: Air Conditioner
Temperature Control Type: Heating, Cooling
Connectivity Technology: Bluetooth, Wi-Fi
Power Source: Battery Powered
Voltage: 24 Volts
Display Type: LCD
Control Type: Voice Control
Control Method: Voice
Connectivity Protocol: Wi-Fi
Mounting Type: Wall Mount
Backlight: Yes
Number of Batteries: 1 Lithium Ion batteries required. (included)
Smart Home Compatibility: Smart Home Compatible
Item Dimensions D x W x H: 3.3"D x 3.3"W x 1.21"H
Item Weight: 8 ounces
Specification Met: energy,reach
Brand Name: Google
Model Name: Nest
Included Components: All
Model Number: T3018US
UPC: 813917022023 813917021033
Manufacturer: Google
Manufacturer Part Number: T3018US
Item Type Name: Google
Unit Count: 1.0 Count
Color: Mirror Black
Shape: Round
Product Style: Thermostat Only
Material Type: Metal
Frequently asked questions
Yes, the Nest Learning Thermostat can be controlled remotely. You can adjust the temperature, view history, and have access to other features all through the Nest app on your smartphone or tablet.
Yes, the Nest Learning Thermostat is compatible with Amazon Alexa. This allows you to control your thermostat with simple voice commands for added convenience.
The 'smart' in Nest Learning Thermostat refers to its ability to 'learn' your schedule and preferences, and automatically adjust the temperature accordingly. The thermostat typically takes about a week to learn your schedule and starts making adjustments on its own to save energy and keep your home comfortable.
This is the 3rd generation of the Nest Learning Thermostat, which comes with several upgrades including a larger display, better activity sensors, and advanced learning capabilities.
Similar Products
Top Amazon Reviews
🚀 Abunda's Overview
This is our summary and key points to consider based on customer reviews.
The Nest Learning Thermostat offers users easy installation, aesthetically pleasing design and functional features which provides control over various aspects of home living including AC use and smart lighting. Its eco mode and its ability to sync with other home management devices were highly praised by users. Additional temperature sensors were recommended for improved and consistent cooling or heating across multiple rooms. Most customers found value in its convenient remote access and useful energy usage reports.
Pros
- 🎯 Easy to install and use
- 🌟 Aesthetically pleasing design
- 💠 Offers eco mode for energy saving
- 📲 Convenient remote control via phone
- 🔗 Can be synced with other smart home devices
- 📊 Provides energy usage reports
Cons
- ❌ Some users faced issues syncing the device with the Nest app
- 🔋 Constant use of geolocation may decrease phone's battery life
Should I Buy It?
Yes, the Nest Learning Thermostat is recommended for anyone seeking a smart, energy-saving solution for home temperature control. With its sleek design, intuitive usage and ability to integrate with other smart home devices, it offers a comprehensive and convenient solution. However, to maximize its potential, consider buying additional temperature sensors for a more consistent indoor temperature.
Color: Stainless Steel
I have a lot of observations to make about this product. I'll start with what I was faced with first. I live in a 2 story house, purchased last July. I live in South Carolina, where it's very humid and we rarely use our heating systems. The heater with air handler is located in the attic. The house was built in 2003. No one has ever replaced the contractor-installed Bryant brand heater. I've had these heaters before, and they are annoying. Whenever I replaced them in the past with a Trane furnace, my bill was cut in half and none of the ridiculous traits of the Bryant happened anymore. Those being the following: Cold spots in different places all over the house. A long ignite time, which means it's blowing cold air on you from the vents before it finally ignites. Too long to ignite. Uneven heating everywhere. Too hot upstairs, too cold downstairs. When the temps got below 35, it was unbearable downstairs unless I cranked it up to 70, which is a high temp for me on the thermostat in the winter. My AC condenser was replaced recently, so in the summer the air conditioner handled everything very well. It is a 4 ton unit and unrelated brand to the Bryant. (not a very good plan, but at least the AC works well). The AC has none of the issues that the furnace has. It works great. There's a problem, though. Because past owners pieced together a different AC system, the two systems are not as efficient as they could be. They also just can't put in a furnace and make it all work. Not the kind of efficiency furnace I've bought before. I just needed a furnace, but not an AC unit. So, I set out to talk to all these Trane installers. I love the two stage AC units from Trane because they only go into the higher mode when they really have to. The answer I got? "You can't change out only one unit. It has to be both." (something I knew from previous houses, anyway). Installer: "That's going to cost you $13,000.00" Me: "Gulp. I know that they really need to both be married up, in order for them to work well." Installer: "No other way, with this pieced together system you have right now." The problem with this? I didn't have the cash. Lowes would only loan me $6,000 at no interest. I always went for no interest loans in the past. Wells Fargo would only give me 5,700.00 but I could not combine both of these financing options. No one would loan me (or anyone else) that much money. I could've gone with a personal line of credit at my bank, but it was 10 - 12 %. Banks are a lot tighter with home improvement loans these days, since GE sold its finance division to a company called MySynchrony. GE gave me 15,000.00 no interest for the first year once. Not anymore. So, I set out to get 4 more quotes. Same answer from all of them. So, I was stuck with running downstairs to turn the heat down at night because I felt like I was going to suffocate upstairs, then running downstairs in the morning to turn it up to get it warmer down there. Then I remembered the Nest. It's expensive, yes. But .....it is better to at least try to spend $248.00 instead of 13 grand. (All the quotes I got were pretty much the same.) At the very least, I could incorporate it into a new system in the future. Install: Easiest install of any thermostat I've ever performed. I've always done my own installs because I liked Honeywell for many years, but there are no screws or difficult, cramped holes to put the wires into. You don't have to read a book to figure out which wires to use and guess what kind of system you have. It already knew, once I installed it. It's connected to the Internet through your WIFI. If I'm upstairs with the heat on and it gets too hot up there, I just pick up my iPhone, go to the app and adjust it. If I want to go downstairs in the morning and know I have it set to 65 down there, I just heat it up a bit on my iPhone before I get out of bed. It learns. I'm not quite sure what it will learn from me, because I'm retired and usually keep things about the same. But, the programming was extremely easy, both on the unit and on the iPhone app. Change it anytime I want. I was at the doctor yesterday. Realized that just my dogs were at home and I had started the AC this past weekend. (You can switch between heat and air any time you want on the iPhone or iPad app...awesome. ) So, I just turned up the AC to a warmer temp because my dogs aren't too crazy about it being really cold. Before I got home, I set it back to 70 for AC, where I like it. I was bed-ridden after some spinal injections this past weekend. I was praising this thing for making my life comfortable while I recuperated upstairs. Before, it would've been absolute agony to go downstairs all the time because South Carolina is in Spring already. You never know what the day will be like. I just changed it when I needed to on my iPhone. The WIFI was easy to connect, once I realized that you turn the unit itself with a rotating dial either left or right, then press on the choice you want. No annoying methods to type in your password like it is on a Bluray player to login to an app like Netflix. Those are a pain. The screen is motion-sensing on the unit, so you just have to walk by or wave your hand to see its settings. It seems to also get my systems to the correct temperature WAY faster than my Honeywell thermostat did. Seconds vs minutes. Now: I've saved $13 Grand. For now. It's made my furnace manageable in a two story house. I can save up the cash for a new system. It has a mode called Airwave that is supposed to save you on AC costs. I'll know in July and August if that works well. I believe it's going to save me a lot of money and allow me the time to save up for the new system that I really want. I will have my installers just leave the Nest there. It's an incredible product. I've not found one bug with it yet. It's only been about 5 days, but it is already telling me it is learning. Love this product. So glad I bought it. It's the best piece of technology I've bought so far, besides the iPad Pro. Thank you Nest. You saved me a lot of money for now. A few months later: This product is already saving me a lot of money. It's already saved me $40.00 this month on electric. One thing I wanted to mention was someone was complaining about the way it displays the temperature. I think that it is just a matter of getting used to it because there is a rare occasion that the large number in the middle and the smaller number are not the same. What I've noticed is it gets my system up to the correct temperature way faster, and so I'm really not so concerned with the smaller number anymore. I also saw that someone was complaining about the Away function if you don't walk in front of it often and waking up to a cold house. I'm retired, so I don't really need a regular Away function. I go out at really different times, so I went into the settings on the App and turned that off. Problem solved. I love that my air conditioner doesn't run as much as it used to, and I noticed I don't have as much cold air coming out of the vents when the heater is working. I also get an email of my usage each month from Nest. (see image) The leafs mean you've set your temp to an energy-saving setting and will also show up on the dial. And It's still saved me 13 grand. Win win for me.
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Reviewed in the United States on February 23, 2016 Reviewed in the United States on February 23, 2016 by Breathtaking Vintage
Color: Stainless Steel
So the gentleman who posted the top review that says "Will not display the current temperature -- by design!" is incorrect at worst and misleading at best. I just installed one of these and it will display the current temperature, it's just not in huge numbers. When you walk up to the unit it will know you're there, and display what you have the heat/cooling set to and then will switch to the mode that lets you see what the temperature is. The temperature will be noted with a hash mark/notch and a number. I've included a picture here to show what I'm talking about and the stock amazon photo shows the same thing. If you look at my picture you will see where my unit is set to heat at 66 degrees and cool at 74. In between those numbers is 72, which is the current temperature. I also included a picture where I turned the dial to go to cool to 71 degrees and the display still shows the current temp at 72. In Amazon's stock picture the unit is set to heat up to 68 degrees and the current temperature is 65 degrees, as indicated on the upper left hand side of the picture. If you tap the unit it will pull up the main display screen which has the temp as well. Maybe the gentleman didn't understand the differences here or he had an older firmware than what it uses now. Regardless, I don't feel it's fair to knock this unit for not displaying the temperature even though it does. It's not in giant numbers, but it's pretty easy to tell what the current temperature is if you take a moment and look. The current temp is on dispaly immediately if you're looking at the unit. Now to the actual review. This unit was very easy to install, the big pain was getting my old thermostat off of the wall. Nest has a interactive website for the installation of this unit (nest.com/works) that makes it easy to figure out if your current wiring will support one of these newer thermostats. You log onto the Nest site and chose the wires that you have coming out of your thermostat and from there the Nest site will tell you if you can use the Nest thermostat with your current setup. I would suggest looking that up before you purchase this unit. Or if you too like to live dangerously, do what I did and pull up the site on your iPad after you've bought the unit. With that out of the way, the unit comes with a back plate that you will connect your wires to. Before you do this, turn off the power to your HVAC system. I like to live dangerously, but not THAT dangerously. Connect the wires to the back plate, attach the unit to the wall and flip your breaker. The unit will light up and guide you through a pretty easy set up. NOTE: You do have to have wifi to get this unit to work properly. If you do not have wifi do not bother purchasing this thermostat. The thing I like the most about this thermostat is I can set a threshold for heating and cooling. Every house I've lived in has always had thermostats that seemed like they were from the 1970s so I don't know if this feature is normal on new thermostats, however this is a game changer for me. Where I live the temperatures can vary by 40 degrees each day and having a thermostat that will let me run the ac in the evening and then turn on the heat at 2 am when the temp drops is worth every penny. I literally have set the thermostat and left it alone since installing it. Some other cool features of this thermostat are that it keeps track of how much heating and cooling you do each day if you're into metrics, and it has a feature called "Sunblock". When you install the thermostat it asks you where you're installing it (such as a bedroom, hallway, kitchen, etc) and if the unit is in direct sunlight. If it is the unit will use Sunblock, which uses the light sensors in the thermostat to determine when it's under direct sunlight. This is used to learn the sun’s patterns in relation to your house the temperature sensors to detect the heat spikes that occur in direct sunlight. It then links to your wifi and knows when the sun rises and sets in your area. Sunblock will use that information to set the correct temperature whenever it’s in direct sunlight and not waste energy. Again, this is a game changer. My previous house had a thermostat that was near direct sunlight and close to a computer so it would run the AC when it wasn't needed, and jack up our electrical bills. There's an app as well that lets you control the temperature if you're lazy and don't want to get up, and to set the temp in the house while you're away. Overall I think this is a really cool product, and if the features I've mentioned are something you'd be interested in then I think it's worth the money. It's especially worth it if your power company has a rebate for purchasing one of these units. That can bring the cost down $50-$100 dollars.
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Reviewed in the United States on April 7, 2016 Reviewed in the United States on April 7, 2016 by L. Lamb
Color: Stainless Steel
I bought this item through Amazon, as always the item came well packaged and on time. If there is one thing I have ever learned, that is nothing is as easy as plug and play, but first I want to get to the good. Besides what others have said this does show the current temp in the house but it is on the outer ring and in small numbers. Others have complained that the current temp is to small and the temp setting being the focus is a problem for them, I am more concerned with what temp I set it to, not what the current temp is. Once the unit has programmed it's self based on your temp preferences the only reason to be concerned with the current temp is if the unit fails to turn on, or you really have to have that gee wiz info. I bought this to save money not to impress others with the screen and info. The screen is large, easy to read, I like that it turns on when you walk up to it, it is simple to use, the app is great and works flawlessly, and yes it is a bonus that it looks nice. Now for the bad, when I installed it I followed all the instructions, all the wires went exactly where they belong. It is nice that for those with large dual zone systems and humidifiers and all the bells and whistles they have stickers with the wire names provided, they say Y1, RH W1, G and so on. My system only used 4 wires R, Y, W, G and had no jumpers for the old system so my system was not exactly rocket science to wire correctly. I kept getting a fault saying it would not recognize the Y1 (cooling) wire, after trouble shooting on my own I confirmed the connections were good, no wires broken or twisted and everything was good on that end. In this 4 wire configuration there is no blue (or sometimes black) wire which is required, this is a power wire that some systems use to provide constant 24 volt power to the thermostat. If you do not have this wire some systems will still work with this unit with no problem, it simply takes a little power from the RH and Y1 to get its power, and remember it was not recognizing my Y1. I finally call customer support and was on the phone with them for about 2 hours, they were very polite and tried there hardest to help but that night it was getting to late at night and the house getting to cold to deal with it and the thermostat required a full charge to continue troubleshooting. As a side bar there is a mini USB plug on the back of the faceplate that works with android style plugs to provide a quick charge, this is in the event of extended black outs you can recharge fast. So for the night I reconnected the old thermostat and the HVAC worked fine. Next morning I'm back on the phone with tech support. After giving them the case number from the night before we started going through many of the steps again since my old thermostat seemed to work fine that proved there was no problem with the HVAC wiring it's self, so this wire detection problem was a bit of a mystery. After moving wires to different terminals and reading out voltages from the tech info screen for about a hour and a half, they determined that it was a faulty base plate, they were kind enough to order a replacement base plate and even overnight FEDEX it to me, so at this point I'm waiting for a part that might fix the problem. Knowing modern housing construction practices, I still had my suspicions that it was not a issue with the baseplate but was a wiring problem with the HVAC, besides I hate throwing parts at a problem to see what might fix the issue. I had a friend that does HVAC look at the system, first thing he said was I needed that C (blue) common wire connected to provide enough power. I had already tried that and seen that the issue was not fixed, that was because as I suspected the system was not wired up correctly. The common wire was there but not connected to anything, so after rewiring the entire system we got the Nest thermostat to work as advertised. There are two morals to this story, first is that Nest tech support is great and they try everything they can to get you up and running, but in the end you are talking to IT people not HVAC professionals. The second moral is if your are replacing a old "dumb" thermostat or even a newer programmable one but not a "smart" one, and they worked fine before does not mean that the system was wired up correctly to work with this unit. So if you plug it in and it gives you a E80 fault code and you do not have a blue wire or it's not connected to the terminal, chances are you need it, and after connecting it if you continue to have faults chances are your blue wire is not connected properly. If you really are insitant on upgrading your thermostat call a HVAC person to look at your system.
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Reviewed in the United States on January 7, 2016 by Glendon M.
Color: Stainless Steel
The Nest is freaking awesome. I love it's ease of use and how smart it is, it feels much better in my house over my previous thermostat. My old thermostat had scheduling that was set up by the previous home owners and I had no way to figure out how to change it or what to change it to. I pretty much just constantly would walk down stairs (3 story townhouse) and manually mess with the controls when it was too cold or too hot. That's another thing, my old thermostat wouldn't turn on until you went up a couple degrees above the current temp and it wouldn't turn off until it was a couple degrees higher than that. Same goes in the other direction, the thermostat wouldn't turn on unless it was really really cold if at all because of the stupid scheduling. I don't have those problems with Nest. I have it set to 70 and it seems to know what the temperature is better than the old thermostat. It turns on for a bit and turns off at an appropriate time. Nest says it's still 70 and it just feels comfortable. It's still in it's learning phase so I've had to adjust the temperature here or there when it got too cold in the upstairs rooms, but overall it's much, much better. And to adjust things without ever leaving my comfy bed by using my phone is amazing. I haven't had it long enough to see what my electric bill is so we'll see if I adjust my review a couple months from now, but the comfort I feel at home and the convenience seem worth any extra cost or savings. Installation was easy, the hardest part I had was around the C wire or Common wire and also getting the device seated to the base. For me, the C wire was plugged into my old thermostat so I plugged it into the Nest. It refused to even boot up. Did some research and their website said not to use the C wire so I removed it and it booted instantly. Getting the device to click into the base was a bit tricky. It looks like you might have a couple millimeters of space between the two. You don't, it's a tighter fit than it appears. I had to really cram the wires to be as flushed as possible or it flat out wouldn't seat correctly. You'll know if it isn't seated correctly, the Nest tells you and no amount of force pushing on the device will fix that, you need to pull the Nest off the base and re-cram the wires down harder and try again. Another issue I had isn't a Nest problem exactly. My old thermostat was about the same height as the backplate that comes with the Nest, but my old thermostat was longer. Unfortunately the previous owner of my house painted around the thermostat instead of removing it so there is some unpainted wall that is exposed since the plate isn't big enough. Ultimately it would be great if Nest offered some additional back plates you can purchase; I'm currently looking at some options here on Amazon, but it looks like my choices are a big round stainless steel look or something custom built. It's not a huge deal, but just doesn't look good to me. So to summarize: Pro: - Easy installation - Easy set up - Works great, seems smart and gives me better comfort - Love the app (Android) Cons: - Not needing the C wire or Common wire was confusing. I don't think that was in the instruction manual, but I found it on their website. - Wish they had more backplate sizes I could purchase - Wish the device and app worked on local wifi networks. Seems you need internet in order for the App to communicate with the Nest. My internet went down so I had to do things manually going up and down the stairs. Not a big deal, but still annoying when all my other devices work locally. - The way the device connects to the base has me feeling uncomfortable. I had to pull it off the base to re-shove wires a bunch of times and each time it just doesn't feel like it's securely fastened. I worry one of the kids will go to use it and it'll just fall 4.5 feet and slam on the hardwood. That would be a tough $200 pill to swallow.
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Reviewed in the United States on November 30, 2016 by k24
Color: Stainless Steel
I copied this from M Strikers review because it is exactly what has happened to me. I was until I had all of this trouble a Google shareholder. I have since sold my shares as I have lost confidence in the company. After reading the reviews it appears that when the Nest works it works well. But when you have an issue they send you a replacement from their collection of broken thermostats. I hope it works for you but be prepared to be without a working thermostat for months if it ever breaks. Save your old thermostat, you may need it. M Striker 1.0 out of 5 starsVerified Purchase The worst piece of technology I have ever purchased Reviewed in the United States on April 18, 2023 Color: Stainless SteelStyle: Thermostat Only I purchased a Google Nest 3rd Generation Learning Thermostat in late August of 2022. It worked fine until early January 2023 when it started displaying an error message stating it could not connect to my Wi-Fi network. My wife and I both tried to get it to reconnect and could not get it reconnected to our Wi-Fi network which has a very strong signal. My Wi-Fi network has been the same network during this time, and no other devices in the house including phones, tablets, laptops, printers, cameras and numerous other connected devices have had any Wi-Fi issues during this time. I called Google tech support and they talked me through a bunch of steps including several ‘master reset’ attempts and it did briefly reconnect to the network, but within an hour had disconnected from the Wi-Fi again. I called Google Tech support a 2nd time, and they determined my unit was defective and needed to be replaced. They wanted me to send the thermostat back to them, and then they would send a replacement. Considering it is the middle of winter, and I can’t have a house without a thermostat, I asked for another (faster) option to get their defective unit replaced. They said the only option was to charge credit card for a replacement unit, and then when I returned the defective unit to them, they would remove the charge on my credit card. I reluctantly agreed to this (because I had no other option). When the replacement unit arrived, I discovered it was not a new unit but a ‘reconditioned unit’. When I went to install it, it would not power up, so I called Google Tech Support (3rd call to Google). They helped me to determine that the battery was dead on the replacement unit, and I had to charge the unit on a USB cable before installing it. The next day (after charging it for 24 hours) I tried to install the unit and it again would not make it through the start up menu. It alternated 2 error messages (1. Disconnect unit from the wall 2. Reconnect unit to the wall) depending if the unit was on or off the wall. So, I called Google support again (4th call) and they determined the unit was defective. I requested they send me a brand new unit this time, but I they said that was not their ‘process’ and they would send another refurbished unit. I protested to no avail. They said I would have to send back the defective refurbished unit before they could send me another replacement (All this time I have been using the original Nest from August because it at least functions as a DUMB thermostat, it just can’t connect to Wi-Fi or run schedules). So, I sent the defective refurbished replacement back and then waited almost 2 weeks for them to send another refurbished unit. I think during that time I called Google support 2 more times trying to get the status of the replacement. That 2nd replacement unit arrived 2 days ago, and again the battery was dead. I charged that unit for 1 day, and then reinstalled the unit, and again found it would not make it through the startup menu. It alternated 2 error messages (1. Disconnect unit from the wall 2. Reconnect unit to the wall) depending if the unit was on or off the wall. I again had to call Google tech support who again determined this 2nd replacement unit was defective. I again begged for a new unit, and they again would only send a replacement by charging my credit card again. That third replacement arrived and was another refurbished unit with a dead battery and had to be charged to get it to work. That unit worked from mid-February to unit midmid-April (2 months). However, on the first really warm day, we turned on the AC and our outdoor unit started making a loud clicking noise. I assumed there was something wrong with the motor or fan on the outdoor unit and schedule an HVAC repairman to come diagnose the problem the next business day. That repairman came today and spent about 2 hours troubleshooting the issue and he determined that the Google Nest was not sending a consistent signal to the AC unit causing the outdoor unit fan to intermittently shut off/on repeatedly. Obviously, I had to pay for that service call which was not cheap. I just purchased and installed an EcoBee Thermostat and it, and my HVAC unit are now working fine. I just tried calling Google to ask for a refund for my Nest and the Google Nest Remote temperature sensor, and they have refused to refund my money. They only want to send me yet another refurbished unit, but after all these problems, I am not willing to try that. So now, I am out almost $300 for the Google Nest and the Remote sensor, but also out another $100 for the HVAC service call, and countless hours trying to get the Google Nest to work. This is absolutely the worst piece of technology that I have ever purchased. Google’s tech support was completely inflexible to offer any solutions other than just more refurbished units. If I could have rated this product lower, I would have.
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Reviewed in the United States on May 6, 2023 by Timothy D.
Color: White
Honestly the installation of this thermostat is pretty darned simple, or so it seems. Take a picture of your existing wiring, look through the app and if necessary send a copy of the picture of your wiring into Nest support and you should wind up getting a clear set of instructions on which wires need to connect to which terminals that this thermostat will be using. In most cases it is simple. Until it isn't quite so so simple. Which was the case for me recently. I actually called in the services of a family friend that I paid a few $$ to do the install of this thermostat (along with putting in an older thermostat back in my old home as the new owners didn't want to have the Nest thermostat and instead wanted a "dumb" thermostat to use there). He got it installed pretty quickly and the initial tests seemed to show it was working as it should. We could feel cool air blowing through the vents when we should and seemed to be getting warm air when we should. Seemed to be though, and not actually getting forced air like we should have. I didn't catch the issue until the next day and at that point it was a bit cooler outside and I was looking for more forced air to push the warm air around. I was very disappointed in not having the fan motor running as it should be, and worse without the fan working the heat was working too hard, heating up and not having the air blown through so it was turning itself off after just a few minutes before it cooled down enough to try to repeat the cycle. This issue lead me to make use of Tech support to try to confirm the wiring was correct and had me uploading the picture of the old wiring along with a picture of the new wiring. They confirmed that things *should* have been correct. OK. That lead to more trouble shooting and a determination by the tech that the Thermostat that I had just purchased must have had a bad terminal internally. No problem, I was offered a replacement unit and would be shipping the "bad" unit back upon receipt and install of the replacement. Replacement unit was received and other than having to take down the old thermostat (that I had to go back to using during the intervening period, at least temporarily) and wire in the new one, the replacement went quickly and easily. Except the same problem still existed. Which ruled out bad hardware and left me wondering and troubleshooting again as to what wires were used on which terminals. More troubleshooting lead to proving that the fan motor worked, that the heat worked depending on how the device was wired, or that the air conditioning worked depending on how it was wired. Getting the proper combo of all of those was continuing to elude me. Back and forth between where the thermostat was and where they HVAC and heating system are installed was exhausting me a bit, but I went and confirmed the manufacturer of the hardware and relayed that information to the technician that was providing technical support. In doing this I started researching a bit myself to see if that combo of hardware and Nest was a problem or had known issues and that eventually lead me to solving my own problem when I saw mention of the wiring for the Oil heat making use of the RH terminal. Hmmm, the recommended wiring for me was using the other R terminal, and not that terminal. The tech support person kept going with me and I noted that I was going to and did test using the RH terminal. MAGIC happened!! It worked. Again, not what the tech support people were telling me to use for my own wiring, but was exactly what was needed. I give credit to the tech support people for being pretty patient with me. I give credit to them for working to ship me a replacement item when they thought that the one that I had was malfunctioning. I give credit for the additional support and trouble shooting time that was taken when I was trying to get the replacement working. I take away some of the rating for not realizing early on that they should have suggested trying the RH terminal earlier. Functionally, this is a pretty nice smart (learning) Thermostat. I like it, otherwise I wouldn't have bought a second one for use in my new home. (One upstairs, one downstairs actually) I have a complaint that has been common with these in the past in that I really, really, really wish that you could set a "hold" temperature and get this thermostat to stay at that manually set temperature until the hold is released. If I know I'm going on vacation, I should be able to quickly and easily use that sort of function. This has been asked about multiple times by multiple users or potential users and I honestly believe this is a failing that the company just doesn't want to address. It shouldn't be that tough to add as a new feature. I can't give this 5 stars at this point (reasons listed above), but I do really like it. It is mostly a really nice Smart Thermostat and the Alexa integration makes it a really nifty item to use in my home. Alexa set {Thermostat name} to {Temperature} is really powerful for someone wants to make things easier on themselves. 4 stars from this reviewer.
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Reviewed in the United States on May 6, 2020 by terpfan1980
Color: Stainless Steel
I ended up buying this thermostat directly from Nest.com because they had a promotional discount on the 4th of July. I was very happy with this purchase as there are rebates for Southern California Edison and SoCal Gas for buying this thermostat with continuous rebates throughout the year. I really do love this thermostat, not only is it incredibly functional, it's very beautiful on the wall replacing an ugly old school Honeywell system that was easily 16 years old. Things I love: * Installation was very simple and Nest makes it easy by going online first and doing a compatibility check and shows you a wiring diagram you should print off. I'm no electrician and could easily do this install in about 15 min once I had the diagram and the tools in front of me. * The integrated feel - it connects to your wi-fi, you have an app for iPhone (and I believe Android), you can control it online in a traditional browser. Besides doing it's job it's keeping track of energy usage and helping to show you where you can be saving. Plays well with other internet of things, like Amazon Alexa and IFTT * The trim plate - the ugly old Honeywell system i had left a large square mark on the wall, the trim plate that came with Nest easily covered that up and it looks beautiful. * Senses when you walk by or approach and lights up to show you the current temperature, and outside temperature (gleans from wifi weather) * Intuitive interface, you press in the lower part of the thermostat to bring up a menu and you rotate the dial and press again to make choices, very simple and easy-to-use. * Partnership with energy companies - besides a rebate with gas and electric companies, they have a partnership with a solar company in my area I'm going to check out. Strong partnerships like that can lead to highly efficient systems and reducing cost (hopefully). What I don't like: * As a geeky nerd, I'm a little disappointed that I have to use the interface to connect to my wifi. If you have a very secure wifi password that is long, this will be a test of patience. In other devices, I'm used to it broadcasting it's own connection that you can securely connect to and set the password on with another device, like your iphone. I wish this kind of option were available, or other kind of pairing ease-of-use. * The auto-schedule that tries to learn your pattern in the first few days can be a little grumpy. For example, I had my power off on a hot day when installing. Once I got it installed it was quite warm in my house. I turned it on and immediately set to 65. I later adjusted that, but over the next few days it set itself to 65 until it figured out that wasn't a normal thing. Overall, I like the auto-schedule, it's just in the first few days you'll be scratching your head. * Don't do like me and set to 65 if you'd be happy at 71, for example. Just set your ideal, not a drastic temperature. * When you first turn it on, it may not be immediately apparent how to achieve what you want. I put it on hot/cold (by accident) and was trying to figure out how to just cool the house when I was staring at the heating screen. Stick with it and it will get easier in a day. The iPhone app is a lot easier to deal with, but once you get used to the interface, you won't give it a second thought after 2-3 days. * Cost.. it's expensive. Nest had a 4th of July sale for $50 off which made it attractive along with the rebates is like $175 off. But, you do get a lot more for your money. Final thoughts: If you plan to do more home automation, or already have a home automation system, be sure to know if this will work with it. For example, at the time of writing this I'm considering a SmartThings Hub system by Samsung which apparently Nest does not have a working partnership with Samsung on, so Samsung doesn't have a supported connection to Nest thermostat (although there are developer work-arounds that work). It does work well with Wink Hub system. This isn't an endorsement for either SmartThings or Wink Hub but it's a good idea to know this information if you have the desire to integrate and update more items in your home like lighting, locks, sensors, etc that require a hub of some sort.
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Reviewed in the United States on July 25, 2016 Reviewed in the United States on July 25, 2016 by R. Sherman
Color: Stainless Steel
First off, I have to say that I am not only impressed with the actual thermostat but also Nest as a company. This was quite an expensive purchase and took some time making sure I was making the right purchase. One of the things that solidified my decision to purchase this thermostat was Nest's compatibility checker on their website which made the process a lot easier to know it would be compatible with my existing system. It involved me taking off the cover on my existing thermostat, looking at the connected wires and their labels, and then putting that into a checker on their website. Nest told me which models would be compatible and then also how it would look once I received it. Others here say that the installation is simple and they are not lying. I'm somewhat handy, but I hate messing with electronics like this. This was a relatively easy job that took me about 30 minutes, if that. Nest also included most of the tools I'd need to do it, minus one screwdriver but that was to remove my existing unit. Now Nest doesn't leave you in the dark once they get their money like other companies do. While going through the setup in the app (which is extremely user friendly and helpful), I encountered a problem. I called Nest support as I was directed in the app. The wait was about 7 minutes and I was speaking to someone who spoke clear, understandable English and then transferred me to their thermostat division. The call was interrupted for some reason, maybe my end, I don't know, but they called me back and the woman was extremely helpful in explaining. She didn't baby talk me nor did she use jargon most people wouldn't understand. She explained, what turned out to be, a very stupid misunderstanding on my part. Had I read the directions a little more clearly, I would have seen it, I just got confused. Once we got all that cleared up, she sent me an e-mail and directed me to take a picture and send it back to her. The e-mail arrived to me faster than she could finish her sentence, and I'm not exaggerating on that. She received my e-mail as I was done sending it and she explained to me over the phone how my wiring would be done. She also offered to create a customized diagram for me to use which showed me exactly which wires would go where. The rep offered to stay on the phone with me while I finished or encouraged me to call back if I ran into any other issues or questions as they have a 24 hour customer service line just for questions like this. I have to say I was very impressed based on that call alone. Next part was that I had a working thermostat in 5-10 minutes after ending the call with her. It really works! Setting up Alexa was no problem as well which Alexa does on her own for the most part in the app. We needed a thermostat like this for my dad who has been having vision issues. Thanks to this thermostat, he is able to control the temperature in the house much better than before, making him feel more independent and better even though he's in this nasty situation. From myself and my family, we thank you Nest for allowing this for us. The only complaints I have is in regards to the voice control, which I suppose could be changed if we really wanted to. For instance, there's no documentation I could find that tells you exactly what you need to say. But after a Google search, I found a forum on this where someone had the same issue and I found the solution. To control the thermostat using voice, you say "Alexa turn up the heat" or "Alexa turn on the cooling" depending on whether you want air conditioning or heating. I was hoping more for "Alexa turn up the heat to 80" but this is fine. We all now understand what to say and there's no real issue. The thermostat is smart and seems to be learning our habits and how we like the house and the Eco feature is supposed to save us some money on our bill, so we're looking forward to that. I can't comment on either of those features at this time since we've only had the unit for around a month now. As of now, we're extremely satisfied with this. It truly feels like we're living in the 21st century when you can turn up and down the temperature using your voice. And that thermostat is absolutely beautiful to pass by. It has a lot of useful information on the display and also lights up when you pass by. It's really awesome and I'm really excited about it.
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Reviewed in the United States on March 2, 2019 by Nathan