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DJI

DJI Spark, Mini Drone, Lava Red

  • Based on 101 reviews
Condition: Used - Like New
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Arrives Thursday, Jun 25
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Color: Lava Red


Style: Base


Features

  • Intelligent Flight ModesSmart, reliable, and incredibly intuitiveQuick ShotVideos with a Tap
  • High-Performance CameraAmazing images and stabilized videoMechanical Gimbal StabilizationShake-Free Shots
  • Flight PerformanceAwesome potential, immersive experiencesPowerful Propulsion Speed and Precision Control
  • Flight SafetyWorry-free flight in the palm of your hand
  • 2-Axis Stabilized Gimbal Camera

Description

Spark is a mini drone that features all of DJI's signature technologies, allowing you to seize the moment whenever you feel inspired. With intelligent flight control options, a mechanical gimbal, and a camera with incredible image quality, Spark empowers you to push your creative boundaries. Quick Launch With Face Aware, Spark lifts off from your hand by recognizing your face.[1] It takes off and hovers in place within seconds of powering on. Simple Control Take amazing aerial photos using just hand gestures, without a remote controller or mobile device.[1] Create with Ease Intelligent Flight Modes and intuitive controls help you create cinematic aerial videos with just a few taps. Edit and Share The DJI GO 4 app features automatic editing templates and an array of filters. Quickly edit videos and share them straight to social media.

Brand: DJI


Model Name: Spark


Special Feature: Intelligent flight modes, mechanical gimbal, high-performance camera, obstacle sensing, vision system See more


Age Range (Description): Adult


Color: Lava Red


Video Capture Resolution: 1080p


Connectivity Technology: Wi-Fi technology


Included Components: Aircraft body, Charger, Manual, Micro USB Cable, Storage Box, extra Propellers


Skill Level: Beginner


Item Weight: 1.5 Pounds


Special Features: Intelligent flight modes, mechanical gimbal, high-performance camera, obstacle sensing, vision system


Video Capture Resolution: 1080p


Connectivity Technology: Wi-Fi technology


Skill Level: Beginner


Battery Capacity: 1480 Milliamp Hours


Video Capture Format: ASF


Remote Control Technology: Wi-Fi


Control Type: Remote Control


Wireless Communication Technology: Wi-Fi


Battery Cell Composition: Lithium Ion


Are batteries included?: Yes


Operating Temperature: 32 Degrees Fahrenheit


Supported Image Format: JPEG, MP4


Video Output Resolution: 1080p pixels


Includes Remote?: No


Optical Sensor Technology: CMOS


Includes Rechargeable Battery: No


Media Type: Flash


Brand Name: DJI


Model Name: Spark


Age Range Description: Adult


Included Components: Aircraft body, Charger, Manual, Micro USB Cable, Storage Box, extra Propellers


Global Trade Identification Number: 78


Manufacturer: DJI Europe B.V.


Model Number: CP.PT.000735


Part Number: CP.PT.000735


Unit Count: 1.0 Count


Warranty Description: Standard Warranty


Color: Lava Red


Material: Plastic


Item Weight: 1.5 Pounds


Frequently asked questions

If you place your order now, the estimated arrival date for this product is: Thursday, Jun 25

Yes, absolutely! You may return this product for a full refund within 30 days of receiving it.

To initiate a return, please visit our Returns Center.

View our full returns policy here.

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Top Amazon Reviews


  • Great for design Great for design
Color: Lava Red Style: Base
Moved my intro to the bottom so can get right into the Spark. Really impressed by this lil bird. I started out with a jjrc and that was a flop. Then I moved to the little Cheerson cx10wt. Pretty cool but needed 3 just to have any flight time. By the time I got this spark I was ready for a real bird. I found the first flight to be impressive. It was so stable in the air. I had the Spark out in +15mph winds and it just sat there locked in position. I got just the spark it self and used my iPhone6 to start. It was cool for a bit but was lacking that real wow factor after a time without the remote. I've been slowly amassing pieces and close to a sweet set up. I like going this route cause I get to set it up my self. I don't need their bag for instance. I've ordered a hard case. I got the SKYREAT 6 in 1 Rapid Battery Charger (nice fast charges). Got a battery from family for Christmas and my 3rd battery should be arriving today in fact. (Got the Spark just before the cold snap so now temp finally rising Chicagoland) I have flown it almost every day. I got it just before thanksgiving, arrived early so had time to set up practice and do a dronie for Thanksgiving photo. Everyone loved the footage. I got to test out the active track a few times before winter took over. It followed me around as rode bicycle down the street (was still using phone). There is a bit of a curve to tracking as I could tell. You have to know how to be tracked to keep the tracking going. Keeping your self fluently to its moments as to not wonder off screen and lose the track. Still very impressive. Once I got the remote it was a game changer going from 12mph to top speed showing in my app of 33mph. I thought that I would miss out on the flipping the other drones can do.The remote made this obsolete. Having more fun zipping around. To date I've sent it out 2000ft. Not even 1/3 its max distance. I had the otg cable from a tablet I had got before. Seems to make it one less step than going to settings and connecting WiFi then jump over to the app. Though I keep seeing weak video connection in the app with the cable, it has been very stable with the cable. I'm still putting together all the pieces ex. aftermarket case, backpack to keep it safe as I plan to take it on the motorcycle. I am very happy with the all the options out there. Other drones you don't get as much surrounding the product. Soon I will be able to just throw the case in the backpack and go. I went with a camera sling bag so I will be able to set up and have fast access to the spark. As I've been writing this my 3rd battery arrived. I'm currently charging it with the drone it self for the initial charge before moving to the Skyreat. Firmware has gone smoothly. I have done the first 2 batteries and spark firmware over the WiFi. Where you have to fiddle with the connection between downloading and updating. I plan to do this new battery firmware update with the otg cable to see if it fixes the back n forth with the connection loss when you do the firmware. I really love this Spark. I wanted to get the Mavic but the price just wasn't feasible at this time with all the extras would need. I can report that I have taken phone call in flight. Put them on speaker and was still flying flawlessly. Not one for Bluetooth ear pieces so not sure how that would work out. I have my Bluetooth still turned on on the iPhone6. I have not noticed any interference. I have not ran it with Bluetooth connected to anything yet. I did run into the messages about the phone cpu overload. I found that this was caused by keeping video in the editor in the app. Once I deleted the video content in the face of the editor the overload messages stopped.I also added this info to the DJI forum hopefully they will look into that. Signal strength is amazing with the remote. I could not go over my house with the phone but with the remote I am able to fly over the house, direct interference from the house and no signal loss. Wondering if could actually make laps around the house. The cold weather has kept me from flying too much. I still have brought it out and have flown it around in 0 degrees. The only problem I've found is the gimbal will not respond in the cold as everyone else says. Really wanted to do a 360 of all the snow cover yet even trying to warm the Spark up before flight the gimbal still does not respond well. I have seen that the spark can carry the weight of the LG 360 cam so will be getting one of those for next winter. I have tried to use the hand gestures. They work ok. Not sure with the cold as I've been all bundled up. I have gotten it to work yet it seems very picky. I could not get it to take a picture with the gesture. ( no gloves, still bundled up). I have used gesture to launch then connect to the Spark with the phone while in the air (have not tried with the remote yet). That works really well. Expecting hooking to the remote in the air should work well too. Over all I'm very happy with this purchase. I cannot wait for summertime when I can really get some use out of it at some of the events we produce. I would recommend getting a Spark. It has been a blast. I come from a very aerobatic aviation background. My father was headliner at Oshkosh, Sun n Fun, Chicago Air And Water show, and many others. We had Extra 300 #4.I was one of the only people to go through his whole routine without puking lol. Have so many hours never logged. We were doing what red bull does before they ever got into the game. We have moved into producing shows now and I wanted to get something more professional. This is turning out to be the perfect purchase to start with. I do a lot of 3d work and the image is perfect to place into Cinema4D R18 and Aftereffects. I also ride a lot, so I wanted something compact. This so far is measuring up well. I have already used the footage to place my 3d model airplane in our front yard. I've been working on another video placing more 3d into the footage. Its a game changer for my design. I wanted to use the cx10s to try and do this 3d work yet the footage was very lacking. Now I can get cinematic quality with the Spark. I also plan to use this with green screen so I can get many different angles without having to have a ladder for one lol. We do the pyro for WW2 reenactment hoping this will work well giving the ability to track vehicles and get a much broader view of the battlefield. Super anxious. The Spark has opened many doors a normal camera just cannot do. I will try to update more as time passes and I get to use the Spark more. I hope that this info will help. It is a really good purchase. I'm so happy that I decided to get the Spark. In the future I plan to get the way-point app and to try out the VR app with the iphone goggles I have. Just go for it. ... show more
Reviewed in the United States on January 8, 2018 Reviewed in the United States on January 8, 2018 by Tim N.

  • Great product!
Color: Sunrise Yellow Style: Base
Excellent!
Reviewed in the United States on April 13, 2026 by Jhonjerlyn Morales Munoz

  • The DJI Spark is the New Gold Standard for Personnel Drones
Remember when you saw your first iPhone and were blown away, well the DJI Spark is that level of mind blowing product. I have had my DJI Spark almost a month and have flown it an hour or two every day (I have lots of batteries). Everyday I discover new and amazing things this drone can do. It reminds me of when I bought my first iPhone back in 2007. It is truly a mind blowing product! Here Are the Top 5 Reasons Why: 1 - Easy to fly! DJI uses technology magic to make the Spark so easy to fly, prepare to be absolutely amazed. One thing I just love about the Spark is you can have it out and fly in under a minute. Talk to anyone who has a drone and they will tell you it takes them a few minutes or more before they can get their drone out, put together, linked and flying. There is nothing to assemble to get the Spark flying. The compact body size (it is the size of your hand) makes it so easy to take with you anywhere you go. 2 - Tough as nails, you are NOT going to break this drone learning to fly it. If you suffer from "Drone Crash Anxiety Syndrome" this drone will cure you!! (see my details on crashes at the bottom of the review) 3 - Amazing technology to keep you from losing or damaging your drone. Features like automatic GPS based RTH (Return to Home) brings your drone home safe due to signal loss or low battery, obstacle avoidance and automatic take off and land just to name a few. Even a "Find My Drone" if for some reason your drone crashes and you have to go find it. I absolutely rely on the RTH to get my Spark safely home after almost every flight. 4 - Great photos and video right out of the box. The automated cinematic video shots and image tracking make your videos look like a pro. See the attached video l made the day after I got my drone, announcing my daughter was pregnant. Remember the basic DJI Spark package does not come with a Micro SD card, you will need to get you one. 5 - Mastering the DJI Spark and it Smartphone app is easy, with a “learn as you go” approach. The "DJI GO 4" app is easy to use, allowing you to go from "Beginner" mode all the way to "Sport". For first timers it will by default keep you safe and in control. As you lean more and your flying skills improve you can unlock more advanced features making this a great drone for beginners and experts. The DJI GO 4 helps you log all your flights, hours, distance, and height. It even maps your flights, all the while storing them in the cloud and providing you with a user’s rating. You are going to want to purchase some of the add-ons or get the "Fly More Combo" to get the full value of the DJI Spark. Just the Spark with one battery is going to make you frustrated for three key reasons: 1 - Charging the battery via the drone takes approx. 90 min. - too much wait time between flights. 2 - Without the add-on remote controller you are VERY limited as to how far, how high and how fast you can fly. 3 - Can't take any pictures or video without a Micro SD card. Here are my recommendations on things you should think about adding to the basic drone: 1 - More Batteries - this is a MUST or you will be frustrated - I have a total of 5 and it is great. With 5 I am flying for more than hour. 2 - Speed Charger - charges 3 at a time, you will get frustrated without this and extra batteries 3 - Spare Blades - you will need to replace - get a 4 pair at a minimum. These are made to break to protect the motors when you crash. 4 - Remote Controller - this unlocks the full potential 5 - A Good Case - One that will organize and safely hold everything ** Tons of options to expand this drone ** Both DJI and other vendors have and will continue to create add-ons and options to make the DJI Spark the most versatile drone. Just to name a few, remote controller, extra batteries, speed charger, cases, landing gear, blade protectors, colorful skins, etc. Since this is a DJI product and is the leader in this type of drone, the number of 3rd party add-ons is huge and growing. The question we all ask ourselves, “How tough is this drone?” It does not matter if you are an experienced flier or brand new to drones, one thing is for sure, you will crash your drone. Understand DJI has done a lot to make it really easy to fly the Spark, and has various flying modes from beginner to sport. It is almost impossible to really crash your Spark in beginner mode. But if you are like me, you will start try all the modes as your abilities improve, which takes us to crashing. You WILL crash your drone, so get over it! But the thing I LOVE about my DJI Spark is how well it is designed to withstand crashes. I have stopped counting how many times I have crashed my Spark. Understand I live is a densely wooded area, trees are everywhere and very tall, but I have crashed into other things like basketball standards, walls, ceilings, cement pavement, and the ground. When I fly indoors or around lots of people I fly with the propeller guards on, but I find that it adds some extra weight and wind drag so for the most part I don’t use them. You might ask “How hard have you crashed it?” Yesterday evening I think what the most violent crash so far. I was about 100 feet up flying in sport mode at full speed 25 mph and struck the very tip of a very tall old dead tree. It flipped it end over end into the branches of the tree next to it. Amazing it tried to automatic right itself, but the propellers got caught in the leaves and then proceeded to fall all the way down the tree hitting limb after limb. I was sure I had finally killed it. I stopped into the forest expecting to see it all in pieces. Amazingly it was standing on its edge in the brush at the base of the tree. It had snapped or bent 3 of the 4 propellers, but that was it. I put in a fresh battery and new propellers and it took off without any issues. By the way I buy the propellers in bulk on Amazon see link below. I can’t say enough about how well designed this drone is to withstand crash after crash and continue flying. If you are suffering from “Drone Crash Anxiety Syndrome” this drone will cure you. For propellers in bulk I like these found on amazon. They are $11.39 for Prime customers - Just search the name below: RCstyle 4730F Props Propellers For DJI Spark Drone Folding Blade-4Pair ... show more
Reviewed in the United States on July 18, 2017 by Hillam Clan

  • Wonderful Drone for Non-Professional Use Wonderful Drone for Non-Professional Use
If there’s one thing DJI is good at, it’s stuffing a ton of features and functionality into increasingly small drones — and nothing showcases this talent more than the Spark. Despite the fact that the drone’s hull is roughly the size of a Twinkie, DJI somehow managed to cram in many of the same technology you’d find under the hood of the Spark’s bigger, bulkier bother: the Mavic Pro. But where should you place your hard earned money, and is the Spark right for you? Read on to find out. I have been flying drones since the debut of DJI's very first Phantom. I have since then owned every reincarnation of the Phantom lineup (with the exception of the Phantom 3 Standard and advanced), and currently have a Phantom 4 Pro, Inspire 1, Mavic Pro, and Yuneec Typhoon H. I shoot aerial videos/stills for real estate companies, construction companies, universities, and occasionally for weddings. I also fly a lot for personal enjoyment. I use Adobe Premier Pro for my video editing and Adobe Lightroom/Photoshop for image adjustments. Therefore, one of the most important factors for me is image quality and video resolution. So let's start there. Video footage is stuck at a maximum of FHD: 1920×1080 @ 30fps. No 24fps. No 60fps. No 120fps. No 4K resolution. 1920x108p @ 30fps is the only option DJI's Spark offers in terms of video options. This means that 99% of the beautiful, cinematic, smooth slow-motion aerial footage you see on YouTube is absolutely impossible to achieve with the Spark and therefore automatically places this drone in the "not meant for professional use" category. Don't get me wrong, though. 1920x1080 @ 30fps will produce great footage without a doubt. But I guarantee that your most loved aerial footage on YouYube was shot at either 24fps or 60fps. So by all means, please do not expect to mimic those types of videos with the Spark because it won't be achievable. I hate to be a downer, but I’m just being realistic. If this is your first Drone and you’re “looking forward to making amazing videos,” be forewarned that the Spark will not produce the same footage you see from Phantom, Inspire, Mavic, Typhoon, etc. Moving on… The camera is held in place by a 2-axis gimbal. Meanwhile the Phantom line, Mavic Pro, and nearly every other drone is equipped with a 3 axis gimbal. Is there a huge difference between 2-axis and 3-axis gimbals? It depends on how fast you fly. With a top speed of 31MPH, the lack of a 3rd-axis is somewhat apparent during yaw movements at that speed. Overall though, I am very impressed with the stabilization DJI's Spark offers. It remains very steady in adverse wind conditions which was a huge surprise for me. It's small enough to blow across the table with a shop vac, but is a force to be reckoned with when it's in the air. (See notes at bottom for an explanation of 2-axis vs 3-axis gimbals) As I just said, the Spark has a top speed of 31MPH as stated by DJI. I have personally reached 28MPH while flying next to my car for speed comparison purposes, but with the cruise control nailed at 31MPH it was never able to remain at the car's side (wife drove while I flew). The magic number I came up with after 10 back and fourth runs in an empty field was 28MPH. Once the cruise control was set to 28MPH the Spark was then able to consistently remain at my side. One important thing to note is that you can only fly at a top speed of 12MPH while using your phone as a standalone controller. In order to go faster than 12MPH you will have to purchase the dedicated controller. Flight time is advertised as 16 minutes, but I have never (62 flights to be exact) been able to keep it in the air for that amount of time. Depending on ambient wind speed and how aggressively I fly the Spark I consistently get between 8 and 12 minutes of flight time. Therefore, I highly suggest purchasing extra batteries if you want to fly for long periods of time. I asked DJI how they came up with 16 minutes and was informed that testing was done in a windless environment and also at a static hover. Completely real world testing, right? Not even close. 12 minutes is the most you will get in the real world. Of course you can’t have flight time without a battery, right? Charge time takes an average of 45-50 minutes and has been consistent for me since I received this on June 1st as a tester. As with all DJI batteries it has a LED indicator which allows the user to see its charge at any given time. You can also charge the spark with a micro USB cable which is very convenient. I have plugged it into my car’s charging port a few times to add some juice while traveling to different locations and it works just fine. You can also use a portable battery pack as well. But be forewarned that charging the Spark’s battery via a portable battery pack takes a few minutes shy of forever. The same holds true for a car’s charging port. If you want to get the 45-50 minute empty-to-full charge time you will have to plug it into a wall. Range is advertised as 100 yards with a cell phone and 1.24 miles with the dedicated remote controller. Personally I have never been able to exceed 85 yards with my Samsung Galaxy S7 Edge and my wife’s iPhone 7 Plus offered no increase (I flew it away from me on a football field and my wife marked where control input no longer worked. 10 times / 85 yards was the maximum distance). The remote controller holds true to DJI’s 1.24-mile claim. In-fact I’ve reached 1.76 miles. But here is the kicker… battery life will not allow you return all the way home most of the time if you fly out that far. I flew out to 1.24 miles 10 times and automatically turned around to return home. Not once was I able to make it all the way back. 50% of the battery was always exhausted before I reached .85 miles and sometimes less depending on ambient wind conditions. In terms of range I will say that the Spark is capable, but the battery is not. Let’s talk about the Spark’s claim to fame. Hand gestures. Yes, they work. Yes, they are cool. Yes, it will make you feel like Darth Vader. All-in-all, the palm launch functionality and hand gestures are a very welcomed technological addition. Not having to pull out my phone or the remote in order to get a picture has been a great time saver and eliminates a small amount of hassle. My phone can be dead and I can forget the remote controller at home, but I can rest assured knowing that I’m still able to control the drone without those things. If you’re like me and literally never take pictures of yourself with your drone, this will be gimmicky and useless. But if you’re a selfie stick addict who wishes your selfie stick could extend another 50 feet, then this will be a very welcomed feature. Final word: The DJI Spark is meant to fill the gap between serious dronies / professionals and those who just want to have fun without breaking the bank. It’s essentially an entry-level drone and nothing more. If you already own the Mavic Pro / Phantom / Inspire, the Spark will just be a dust collector on your shelf once you realize how inferior it is to what you already have. --------------------------------------------------- Note 1: A 3-axis gimbal is not necessarily better than a 2-axis gimbal. Saying a 3-axis gimbal is better is like saying a car is better than a motorcycle simply because it has more wheels. Both 3-axis and 2-axis gimbals have their own pros and cons. 3-axis gimbals generally provide better video stability than 2-axis gimbals. This is because 3-axis gimbals stabilizes your video on all 3 axis (yaw, pitch and roll) while 2-axis gimbals stabilizes only on the pitch and roll axis. Jello, or jittery horizontal movement, is more obvious in videos taken using a 2-axis gimbal due to the lack of stabilization in the yaw axis. 3-axis gimbals are able to greatly reduce and sometimes completely eliminate jello due to a third motor that helps absorb unwanted movement in the yaw axis. However, 3-axis gimbals are heavier and more expensive than their 2-axis counterparts. They also draw more battery power due to having more motors. This is part of what keeps the cost of DJI's Spark down, and also extends the battery life. Note 2: Buy the prop guards. Especially if you plan to launch the Spark from your hand a lot. I’ve been hit once while the Spark was taking off and it hurt. It’s not pleasant to get hit by a drone’s propellers, so always be sure your hand is completely flat. Note 3: Buy a landing pad, especially if you are uncomfortable with catching it with your hand. The Spark can easily land on pavement, but grass is a challenge because there is no landing gear and also because the props are so low to the ground. You can also use cardboard or some other homemade pad. The good thing about nylon landing pads is their resistance to water. Cardboard will become soft when placed on wet grass. ... show more
Reviewed in the United States on June 19, 2017 Reviewed in the United States on June 19, 2017 by C. Harrington

  • I love this drone
I really do love this drone. I have purchased some inexpensive drones before to get some idea of what FPV is like and was disappointed. I quickly realized that you get what you pay for. My biggest gripe with them has been stability. When I stop to get my bearings, I want the drone to stop and not drift into something. The spark does that nicely. It is a blast to fly. The battery life is 10-15 minutes but that's what I was getting on the other tiny drones so I'm OK with that. I will be loading up with 3 more batteries soon and get that multi-charger. The camera shots are nice. I love the different type of photos you can take. I liked this over the Mavic because I want one I can easily throw into a backpack, start up fast, and get shots of my kids. There are some cons. As others have pointed out, the cost to feature ratio here is deceiving. When it comes down to it, I'll end up spending close to what a new Mavic would be. I'm going to have to buy more batteries because the flight time is half of a Mavic battery. The charge time is longer than the Mavic and I'll have to offset that by buying the external charger. At the end of the day, it is $$$ to fully fill out the kit. More third party accessories are showing up every day, so the landscape can change. ... show more
Reviewed in the United States on June 26, 2017 by JG

  • I had this drone for over a month with no ...
I had this drone for over a month with no issues until today. I headed to the lake. I turned the spark & remote on connected to the App and set the home point and took off and took several photos. I brought it back home without issue and changed the battery out for a new one. I set the home point took off circled around and had it hovering about 15feet away ready to take off and then it just dropped out of the sky and in to the lake. No warnings, no nothing. The battery was at 90% and everything was working as it should. The drone just seemed to turn off and fall from the sky. I have since googled the issue and it seems this has been happening to others, unfortunately for me it happened over a lake and the drone is now lost. I'm unhappy to say the least and $500 out of pocket not to mention the 128gig Micro Sd card that was also lost. ... show more
Reviewed in the United States on August 10, 2017 by Mac

  • Spend the extra money on this smart drone if you are a beginner like me
Wow, a great drone, worth every penny even after just one day. Video is great, crystal clear, sharp and stable. Be sure to watch all the dgi videos before operating and you will be all set. Youtube videos as well. Some tricks saved my drone from crash today. 150ft up, 200ft away and iPad overheated. Spark lost connection, I almost threw up, but it did emergency return to home. l grabbed it about five ft from landing as it would have hit a branch. Twisted 90d on side and it auto shut off like in videos. Very cool. Thanks dji. Will be using this for land trust parcel monitoring, forestry and trails pr. If todays experience is any indication, it will be perfect. ... show more
Reviewed in the United States on July 28, 2017 by Amazon Customer

  • Great Drone, but setting it up can be problematic. Customer Service?
Color: Sunrise Yellow Style: Base
3 stars only because, when it works properly, the Spark is a great drone. The instructions are in passable English, with only occasional misspellings or other signs of poor translation. But they are not complete. Steps are left out, the manual or their videos making assumptions that the user intuits that something should be done first or after a step. The printed manual included with the Spark is in such tiny print that I had to download it and print it out in order for it to be readable. If you purchase the Spark be prepared for updates to be required monthly, if not more often. They even threatened to disable it if an upgrade was not done be a certain date. I have owned a DJI Phantom 3 Standard which was very reliable, but still quirky to set up and get flying. I now have a Mavic Pro, and the Spark which I bought on Amazon, sold by DJI. I've always purchased DJI's "Care Refresh Plan", which I've had to use with the Mavic and Spark. Even with those plans, it took over four weeks to get the drones repaired or replaced. And only after numerous sending of forms, emails, and phone calls. The people you wind up talking to, try to assist but they are not empowered to do anything. The could not even look up my case file by my customer registration information. Some of the emails I received did not have the required CAS (case) number, therefore there was nothing they could do. The other issue is that setup for each flight can vary. I've gone to a place and not been able to fly due to a firmware update being required. Another time I had incompatible versions which was probably my fault as I use various phones and tablets (all android), and might not have upgraded the DJI Go 4 app on what I was using at the time. Be sure to check all systems thoroughly before leaving for your mission. Right now I'm dealing with a replacement Spark that had to be linked to the controller. That actually went well, only took 3 attempts to pull that off. Then it had to have the firmware upgraded before I could fly it. That took several attempts that did not succeed, but I finally got through to a DJI rep who was able to slow down and fill in those missing steps in the process. Finally able to fly, it was unable to complete a compass calibration and could only fly in the sport mode. No GPS. Now its freezing outside and I'll have to wait for fairer weather before I try to figure that out. And I'm still waiting for a battery that was damaged when it's predecessor just fell out of the sky. Unfortunately these are not isolated problems. Watching YouTube videos of regular Spark users, there is lots of information regarding updates that cause problems, erratic flights and I've yet to hear of anyone saying they had a great experience with DJI's customer service. I'll continue flying the Mavic Pro and Spark. They are very capable and it is a great experience when you do a mission successfully and all goes well. DJI makes great drones, now I just wish they would use their genius to make them (and DJI's customer service) more accommodating to the rest of us non-geniuses. ... show more
Reviewed in the United States on December 28, 2017 by Amazon Customer

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