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Walmart's Second Opinion: How a Retail Giant Is Bringing Cost Transparency and Better Quality to Healthcare

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Description

In 1991, Walmart’s visionary founder, Sam Walton, approached Tom Emerick out of a desire to solve for the retail giant’s escalating healthcare costs while striving to enhance the quality of care for their employees. Concerned about the alarming rise in healthcare expenses at his company, Sam recognized the threat this posed not only to Walmart but to all businesses, employees, and customers alike. Determined to bring about a transformative change, a remarkable story was set in motion that would revolutionize healthcare for average in-come individuals. Within the pages of this book, explore the pivotal moments and strategies that have enabled Walmart to redefine the retailing of healthcare. Read more

Publisher ‏ : ‎ Independently published


Publication date ‏ : ‎ June 7, 2023


Language ‏ : ‎ English


Print length ‏ : ‎ 110 pages


ISBN-13 ‏ : ‎ 76


Item Weight ‏ : ‎ 6.4 ounces


Dimensions ‏ : ‎ 6 x 0.25 x 9 inches


Best Sellers Rank: #2,268,120 in Books (See Top 100 in Books) #464 in Health Insurance (Books)


#464 in Health Insurance (Books):


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Top Amazon Reviews

    • A great overview of the most innovative large employer in health benefits
Format: Kindle
Most large employers self-insure. That gives them the chance to design their own benefits, which many do. It also gives them the chance to actually reduce the cost of healthcare while providing a better deal for their employees, which very few of them do. Walmart is the best example of a large employer that does exactly that. They were the first employer to do many things. Tops on that list is direct hospital contracting, which they started doing when most other large employers were still screening their employees for disease, unaware that these "wellness programs" didn't work. (Walmart figured that out early on.) And not just any hospital, or hospitals everyone thinks are "the best." Rather, they did a great deal of research in learnign which hospitals really are the best. You would get answers you've never heard of, like Mercy Hospital in Springfield, Missouri for back care. Or Virginia Mason Hospital, in Seattle. (And Mayo Clinic, which of course you've heard of.) These hospitals received Walmart's designation as "Centers of Excellence," because Walmart learned that really good healthcare for complex situations actually costs less than mediocre healthcare. It was worth their while to actually pay for patients and their caregiver to fly to (for example) Mayo for a second opinion. A shocking number of these second opinions from real experts reversed the earlier diagnosis, often preventing completely unnecessary and likely harmful surgeries. For example, there were multiple instances of female employees complaining of back pain, and their surgeon wanting to fuse them. Many orthopedic surgeons didn't (and possibly still don't) know that in women, angina pain can present as middle back pain. Sending them to Mercy Hospital resulted in the reverse diagnosis. This book, featuring a foreword by Walmart alum Tom Emerick (also the co-author of Cracking Health Costs, which tells many stories of savings in Walmart and elsewhere), is a must-read for any benefits manager who genuinely wants to save money by providing better healthcare. ... show more
Reviewed in the United States on June 18, 2023 by Al Lewis
    • Lessons in Solving Healthcare
Format: Paperback
This thoughtful, informed book is essential reading for the managers of companies that sponsor self-insured health plans, for their health benefits consultants, and for healthcare professionals of all types who want to better understand what solving healthcare actually involves. Bruce Japsen and Malorye Branca are both seasoned observers of healthcare dynamics, and have distilled a complicated topic into a well-organized, easily readable description of how Walmart has systematically attacked some of healthcare's most challenging problems (for patients and purchasers), with hints of how it will continue to evolve to effect meaningful change for all US healthcare. While the main focus is on Walmart's very impressive efforts, the narrative touches on how other retailers - e.g., Amazon, CVS, Walgreens - are thinking about the healthcare problem and opportunity as well. The discussion makes clear that healthcare value is slowly but surely gaining market traction, and that health plans and other holdouts of the system that brought us to this crisis will be under increasing pressure to make care and cost more transparent and accountable, and that the mechanisms detailed in this book will prove more and more critical and compelling. All in all, a great addition to the current healthcare literature. ... show more
Reviewed in the United States on July 4, 2023 by Brian Klepper
    • Very important read - and so readable!
Format: Paperback
I was drawn to this by the title - I experienced a second opinion may have saved my mother's life after a surgery. This book opened my eyes to healthcare reconsidered. Highly recommended.
Reviewed in the United States on August 23, 2023 by gregory richard eberl
    • A positive book on how employers can impact healthcare
Format: Paperback
It is remarkable to think that a retail giant was able to revolutionize the landscape for employer, sponsored health plans, but this book simply and clearly outlines how it was done. Under the leadership of icon Tom Emerick, steps were taken to first protect the employees of Walmart, then to lay the groundwork for every employer in America to do the same. A great read for any executive or benefits leader, who wants to improve the outcomes of the people they serve. ... show more
Reviewed in the United States on June 27, 2023 by W A Pace
    • Retail care meets health care
Format: Paperback
This is an outstanding read and thoughtful perspective about what the largest company in the world is doing to innovate around health care. As always, the compelling writing of Bruce Japsen helps to bring this to life. And what an opportunity to read and honor the words of a true leader in this space in Tom Emerick. Well worth the time. ... show more
Reviewed in the United States on June 27, 2023 by JMB

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