Jackery Solar Generator 5000 Plus Portable Power Station with 2x 500W Solar Panels and Smart Transfer Switch, 5040Wh Power Station, 7200W AC Output Solar Generator for Home Use, Emergency Backup
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Extended holiday returns
Returnable until Jan 31, 2026 Learn more
Returnable until Jan 31, 2026 Learn more
This item's return window has been extended for the holiday season: Returnable until Jan 31, 2026
To qualify for a full refund, items must be returned in their original, unused condition. If an item is returned in a used, damaged, or materially different state, you may be granted a partial refund.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
Availability:
Only 10 left in stock, order soon!
Arrives
Dec 20 – Dec 25
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Style: Solar Generator 5000 Plus+2x500X+STS
Features
- Whole-Home Backup: With 7200W to 14400W expandable output and 5kWh to 60kWh capacity, the Solar Generator 5000 Plus powers your whole home for over 1 day with a single unit. Based on average daily electricity usage during blackouts in American households, when expanded to 30kWh, it provides backup for up to 7 days, and with 60kWh, it can last up to 15 days.
- Versatile for All: Equipped with 120V/240V dual voltage output, the Jackery Solar Generator 5000 Plus easily powers everyday devices and heavy-duty equipment like dryers, water pumps, and ovens, while also serving as a reliable solution for recharging RVs.
- 0ms UPS: Thanks to its 0ms response time in Online UPS mode, the Solar Generator 5000 Plus automatically switches to stored power during blackouts, ensuring your critical devices like your refrigerator, WiFi, aquarium, computer, and data center, remain powered and functional.
- Smart App Control: The Jackery App allows you to monitor your solar generator in real-time and adjust charge/discharge settings via WiFi or Bluetooth. Features like automatic off-peak charging and peak shaving with the smart transfer switch help lower your energy bills.
- Quiet and Clean: The Solar Generator 5000 Plus is your sustainable, zero-emission alternative to diesel generators, eliminating CO and pollution risks. Charging silently at under 30dB, this whisper-quiet solar generator creates a peaceful environment for reading or other activitieseven during power outages.
Brand: Jackery
Wattage: 7200 watts
Fuel Type: Solar
Power Source: Solar Powered
Recommended Uses For Product: Camping, Commercial, Residential
Voltage: 120 Volts
Output Wattage: 7200 Watts
Special Feature: Dual Voltage, Expandable Capacity
Model Name: JE-5000A
Engine Type: [Solar Powered]
Brand: Jackery
Wattage: 7200 watts
Fuel Type: Solar
Power Source: Solar Powered
Recommended Uses For Product: Camping, Commercial, Residential
Voltage: 120 Volts
Output Wattage: 7200 Watts
Special Feature: Dual Voltage, Expandable Capacity
Model Name: JE-5000A
Engine Type: [Solar Powered]
Total Power Outlets: 3
Engine Power Maximum: 14.4 Kilowatts
Starting Wattage: 14400 Watts
Running Wattage: 7200 Watts
UPC: 810105529524
Manufacturer: Jackery
Item model number: JE-5000A
Frequently asked questions
If you place your order now, the estimated arrival date for this product is:
Dec 20 – Dec 25
Yes, absolutely! You may return this product for a full refund within 30 days of receiving it.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
To initiate a return, please visit our Returns Center.
View our full returns policy here.
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Similar Products
Top Amazon Reviews
Style: Solar Generator 5000 Plus+500X
Great product. Very high quality. Some delivery issues caused by poor communication between Amazon and vendor......but the vendor came thru. Note these batteries are really heavy.
Reviewed in the United States on November 4, 2025 by TLE
Style: Solar Generator 5000 Plus+500X
High-quality battery, lots of different functions, solar panels in a separate bag, very convenient, clear and reliable interface
Reviewed in the United States on September 26, 2025 by Yana Kostiukevych Yana Kostiukevych
Style: Solar Generator 5000 Plus Battery Pack
The media could not be loaded. This is an easy way to increase your energy capacity. This item co sister of a kit and a cable for connecting to your Jackery Explorer 5000. The cable is designed such thst it is impossible to plug it in the wrong was. O ce connected to the jackery, it just works. When you turn on your jackery, the aux battery does too. It shows its own power level independent of that of the explorer. Note that you cannot stack these more than 3 units high. Do not stack them on the Explorer itself.
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Reviewed in the United States on July 23, 2025 by Joel
Style: Solar Generator 5000 Plus+500X
I purchased two Jackery Explorer 1000 units at roughly $1,000 each, used them lightly, and still ended up with repeated failures and a customer service experience that has been frustrating, slow, and ultimately unhelpful. Based on my experience, I cannot recommend Jackery. What Went Wrong Unit 1: Sudden failure with likely mainboard/protection board or battery issue. Out of warranty, Jackery’s “repair” path pushes costs and risk onto me, and only offers a 6‑month warranty on the replaced part—not the entire unit. If the battery is the root cause, they offered no true repair—just a trade-in gift card. Unit 2: Shows an overload icon running a ~37W air purifier—far below what this power station should handle. This suggests a pattern, not an isolated defect. Customer Service Experience Escalation refused or delayed: Multiple clear requests to escalate to a supervisor or customer relations were ignored or met with “the team reviewed,” without providing a decision-maker’s contact or ownership of the case. No meaningful goodwill: The “solution” offered was essentially near public sale pricing on a new 1000 V2 (plus 10% off) and a free carrying case. When the product is already on deep sale, that’s not meaningful support for two $1,000 units failing outside warranty with limited use. Limited warranty terms: Repair would carry only a 6-month warranty for the replaced part, not the whole system—unacceptable for a mixed-age device where other expensive components can fail next. Logistics roadblocks: Despite offering video evidence of the failures (376 MB), Jackery provided no working upload portal and relied on email with size limits, delaying the process. RMA return boxes/labels were not proactively provided. Repeated follow-ups required: I had to send multiple escalation requests (five) to even get partial responses. The lack of urgency was striking given the product category and cost. Why This Matters These are critical power devices marketed at a premium price point. When two units exhibit failures—one potentially at the battery level and another at a trivial 37W load—customers deserve a repair path that is clear, capped, and backed by a full-unit warranty, or a replacement option that reflects true goodwill. Instead, I encountered slow responses, minimal concessions, and an insistence on pushing risk and cost back to me. What Jackery Could Have Done Provide a real escalation path with a named manager/owner and direct contact. Offer prepaid RMA boxes and clear, not-to-exceed written quotes for repair, including diagnostic, labor, shipping both ways, and taxes—before I ship. If battery is the root cause, offer a viable remedy beyond a gift card: either a battery replacement or a like-for-like replacement at a goodwill price materially better than public sale, with a full new-unit warranty. For any repair, warranty the entire unit for at least 12 months—not just the replaced part. Bottom Line In my experience, Jackery’s support and policies do not match the premium pricing of their products. Two costly units, limited use, repeated failures, and an escalation process that felt like a dead end. If reliability and responsive support matter to you, consider this a cautionary tale before purchasing.
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Reviewed in the United States on October 6, 2025 by Elisha Richards
Style: Solar Generator 5000 Plus+500X
Terrible service Arrived upside down Box opened, no charging cable, no manual Item appears to be used Jackary refused to replace when called direct Told me they would "make an investigation" Now I am out $4,300 or so Company customer service is outside of U.S. Amazon said I might have to make an insurance claim on Amazon A-Z What a nightmare.
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Reviewed in the United States on August 6, 2025 by Benjamin Benjamin
Style: Solar Generator 5000 Plus+500X
I bought this unit with the STS and 500x panels. The panels are nice and the STS seems to work, but the e5000 will drop power repeatedly when you place the whole system on backup mode under light to moderate loads. Putting the system on UPS mode seems to help but then the house lights flicker and the unit drains power drastically as the software cycles between the e5000 and the grid until the battery is dead for some reason. I contacted their support, and after two weeks with repeated statements from them that someone from their engineering team will contact me, nothing has happened. If you're looking at this as a comprehensive home backup that can do TOU export like its competitors, I'd be extremely wary. There seems to be several issues and no one available to help assist or trouble shoot. Will likely be pursuing a full refund. UPDATE: About a week after this initial review, jackery pushed a firmware update to my STS and everything seems to be working as intended.
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Reviewed in the United States on June 24, 2025 by James J. Strange
I bought this as part of a setup to do mobile polishing with my jooltool. It is perfect. It holds a charge for the whole day. I really can't say how long it took me to charge it the first time because I plugged it in and left it for awhile. The 250 only has 1 110 plug which is perfect for my needs. However because it is hot right now, I am going to need to run a little fan and will probably get a USB one. It is very lightweight and easy to carry. I did buy the case for it which I will comment on in that product. I couldn't be happier!
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Reviewed in the United States on August 28, 2021 by Amazon Customer
Style: Solar Generator 5000 Plus Battery Pack
Works as expected with my Jackery 5000 plus
Reviewed in the United States on August 20, 2025 by zpesi