1.0 out of 5 stars | Exploding fan and shrapnel
Color: White
Style: Purifier
Bought open box from Amazon warehouse in November with the description, "like new, product will be in original packing, box is damaged". Came with all the plastic on it, filters still in bags. Initial setup was great, and it ran fine for about six months. Then one day my girlfriend and I were cooking dinner and a horrible noise came from the bedroom. At first it sounded like the cat knocked a bunch of CDs off of something but it kept going. We ran into the bedroom and it was shooting plastic shrapnel everywhere from the squirrelcage fan that was in the process of disintegrating. I shielded my face with a coat and dove into the room and yanked the cord. Took it apart to see what the hell happened and document the damage (it's really well put together, actually - six screws and two plugs). Took pics and called/emailed coway. They said they don't sell replacement parts and no RMA because it was used and because I took it apart. So I said that's too bad, and I won't be able to recommend this product or justify buying another one from them.
Reviewed in the United States on May 6, 2019 by Andrew Ritchie
1.0 out of 5 stars | Broke Down in Six Months - Manufacturer Does Not Want to Honor Warranty
Color: Black/Silver
Style: Purifier
I purchased 3 of these units in January 2019. They were working fine until 1 of them started making an annoying and worrisome rattling noise. From then on, the LED light has remained RED no matter which setting I put it on. I've cleaned this machine several times and I changed the filters when the filter replacement indicator lit up. Obviously this machine is defective. What's worse is the manufacturer gave me the run-around for over a week. They forced me to run some tests on it and send them a video with sound to prove that this machine is indeed defective. After I did all of that, they told me I would need to return the machine to them in the original box so that their "lab" could run some more tests on it. Who keeps the original box for 6 months or more? If I did, I would need an extra room just for the boxes because I buy a lot of products on Amazon. Anyway, I just wanted to warn everyone that this company does everything they can to avoid honoring their warranty.
Reviewed in the United States on July 23, 2019 by John G.
1.0 out of 5 stars | Cheap is cheap
Color: White
Style: Purifier
Had this air purifier for all of 4 months. I was desperate to get an air purifier at the time because my allergies were so bad I was going several nights with little to no sleep. I had researched obsessively as I always do but a big hindrance was my budget which could only allow for $200 or less. Enter Coway... Worked immediately for my allergies but even from day one I noticed how loud it got when it was working on max speed. I delt with the noise since it helped clear the air until a few days ago it turned on as it does since it's on auto. It ramped up to max speed where it was loud as usual. A few moments later it started shaking violently, smoking and soon after started shooting out plastic shards through the top vent. It wouldn't stop until we had to unplug it. Scary situation especially when this happens around my pregnant wife. To compound the issue I tried contacting Coway about this with zero response. Then I tried contacting Amazon and and they had to tell me is that they couldn't help because it's already been 4 months. So now what do I do? I'm stuck $180 paperweight. You get what you pay for. You can get cheaper air purifiers without an auto setting but if you want the auto sensing feature pay more and get a quality unit.
Reviewed in the United States on September 14, 2018 by Michael Baxi
1.0 out of 5 stars | Fan Blades exploded!!!!! Very Dangerous
Color: Black/Silver
Style: Purifier
Had the product for almost a year. Today I went to adjust the fan speed because its was running on high and was extremely loud. I went to adjust it and the fan blades exploded and shot sharpnel towards my face. A very dangerous product. This device could have blinded me. I do not reccommend.
Reviewed in the United States on May 31, 2019 by bill
5.0 out of 5 stars | Great, but one warning
Color: Black/Silver
Style: Purifier
Entirely satisfactory, but beware: the unit (as I received it) had pre-installed filters and seemed ready to operate immediately. But in fact the preinstalled filters inside have plastic covers. The unit must be opened from the front, the plastic covers removed, and the filters reinstalled before the unit will operate properly.
Reviewed in the United States on November 14, 2018 by Prof
1.0 out of 5 stars | Bad Faith
Color: White
Style: Purifier
Extremely dissatisfied by my "bad faith" experience with Coway. Since I live in China, a high-quality air purifier is extremely important to me. I had this Coway unit shipped to me in Beijing. After a period of weeks, my unit started making popping noises which I viewed as extremely dangerous. I contacted customer support and received the following response: Thank you for your patience. We do empathize with your situation, unfortunately, by using the unit in China you have voided your warranty. We apologize, but your Coway model is only available for sale and use in the US and Canada. Please note: Using the Coway outside the US or Canada will void your warranty. Fine print aside, I ordered directly from Coway and it was shipped to me here in China. There was no obvious disclaimer at any time that this would void the warranty. I view this as being very much in bad faith and highly inconsistent with the company's stated values and the CEO's public expressed desire to regain consumer trust in the wake of a 2016 scandal over product defects.
Reviewed in the United States on June 19, 2018 by Matthew Graham
5.0 out of 5 stars | Quiet, reasonable maintenance costs, great iPod
Color: White
Style: Purifier
I purchased this purifier to replace a very large and very loud Honeywell unit. While I suspect the throughput of the Honeywell was greater, the dramatic decrease in noise is a worthy trade off. The Conway's replacement filters are also significantly cheaper. I would purchase again. The addition of a few carefully placed vinyl stickers also creates the worlds largest iPod Nano (see pic)
Reviewed in the United States on June 19, 2017 by Stig
5.0 out of 5 stars | Sensitive and thorough
Color: Black/Silver
Style: Purifier
I've had this purifier for 2 1/2 years and still absolutely love it. The filters aren't unreasonably expensive nor do I have to replace them too frequently. It's very sensitive and kicks on when I cook, even though it isn't in the kitchen. In fact, it's so sensitive that a dog fart has been known to get it going to filter the air. If that's not a selling point, I don't know what is. I have two purifiers and this one is far and away the better one... and the other one is terrific.
Reviewed in the United States on May 22, 2018 by Stephanie
