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The SPEED of Trust: The One Thing That Changes Everything

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Over two million copies sold. Stephen M. R. Covey shows how trust—and the speed at which it is established with clients, employees, and all stakeholders—is the single most critical component of a successful leader and organization. Stephen M. R. Covey, widely known as one of the world’s leading authorities on trust, asserts that it is “the most overlooked, misunderstood, underutilized asset to enable performance. Its impact, for good or bad, is dramatic and pervasive. It’s something you can’t escape.” Thankfully, it’s is also the thing that can dramatically improve your personal and professional success. Why trust? The simple, often overlooked fact is this: work gets done with and through people. The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in every transaction and every relationship—from the most personal to the broadest, most indirect interaction. It specifically demonstrates how to establish trust intentionally so that you and your organization can forego the time-killing, bureaucratic check-and-balance processes that is so often deployed in lieu of actual trust. This 2018 updated edition includes an insightful afterword by the author which explores ten key reasons why trust is more relevant now than ever before—including how trust is the new currency of our world today. Read more

Publisher ‏ : ‎ FREE PRESS; Reprint edition (February 5, 2008)


Language ‏ : ‎ English


Paperback ‏ : ‎ 354 pages


ISBN-10 ‏ : ‎ 1416549005


ISBN-13 ‏ : ‎ 00


Item Weight ‏ : ‎ 12 ounces


Dimensions ‏ : ‎ 5.5 x 1.1 x 8.44 inches


Best Sellers Rank: #7,255 in Books (See Top 100 in Books) #207 in Motivational Self-Help (Books) #210 in Personal Transformation Self-Help #220 in Success Self-Help


#207 in Motivational Self-Help (Books):


#210 in Personal Transformation Self-Help:


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Top Amazon Reviews

    • $10 Million Education
Yikes. I read and recommend a book-a-week. I don't know anyone who reads all the books I recommend. And I can't give every book an extraordinary rating. But five months into the year, I've clearly found another Top-10 book for 2010. Clients and colleagues raved about it. So I bought it, but didn't read it. I mean, it's 322 pages, plus the index. Finally, I read a review that hooked me. So I read it. Wow! This is one powerful book. It has the potential to change the culture of your organization. Stephen M.R. Covey is the son of Stephen R. Covey, author of The 7 Habits of Highly Effective People--a classic. So could the son crank out anything special--especially on a subject as basic as trust? Yes. Very special. "Contrary to what most people believe," writes Covey, "trust is not some soft, illusive quality that you either have or you don't; rather, trust is a pragmatic, tangible, actionable asset that you can create--much faster than you probably think possible." Covey's content is very deep (character isn't enough, you must also pair it with competence). His four cores of credibility will preach (Integrity, Intent, Capabilities and Results). And his 13 behaviors that flesh out the core are stunning, important, memorable and teachable. Examples: #1 Talk Straight, #3 Create Transparency, #4 Right Wrongs, #8 Confront Reality, #9 Clarify Expectations, and #11 Listen First. Behavior #7 is Get Better. He quotes a story told by Warren Bennis and Burt Nanus about IBM Founder Tom Watson Sr. in their book Leaders: Strategies for Taking Charge: "A prominent junior executive of IBM was involved in a risky venture for the company and managed to lose $10 million in the gamble. It was a disaster. When Watson called the nervous executive into his office, the young man blurted out, `I guess you want my resignation?' Watson said, `You can't be serious. We've just spent $10 million educating you!' It's this type of learning that caused Watson to say, `If you want to increase your success rate, double your failure rate.'" So what would it take in your organization to ignite the "speed of trust" so failures are an appropriate part of your culture? Covey's answers and thinking are original and without the taint of fads or trendy stuff. You'll read, ponder and remember. But it's also a page-turner. Stories punctuate the principles and pithy quotations convict, like this one from Blaine Lee: "Almost all conflict is a result of violated expectations." You'll repeat the hilarious story of his parents' encounter with the Highway Patrol and your listeners (staff, board, family members) will never forget the episode or the core principle (intent). The dozens and dozens of illustrations will ensure that you'll never think of trust--and the cost of squandering it--in the same light again. Alan Greenspan said, "Rules cannot take the place of character." Covey quotes a psychologist and corporate ethics trainer who said, "I see a lot of organizations who say they are going to tighten the rules. I don't see a lot of them saying that they're going to work to be extremely clear about what their values are, and give people training on how those values translate into actual behavior." Amen. Covey says that "leadership is getting results in a way that inspires trust." His 13 behaviors tell you how to do that. I urge you to get your team reading and wresting with this important book. ... show more
Reviewed in the United States on June 4, 2010 by John W. Pearson
    • Relevant, important, and good common sense
I stumbled across the book while looking for another Covey title. I've been a fan of the seven habits for years and when I saw this, but Stephen Covey's son, it almost shouted at me, "You've got to read this!" So I picked it up. I started reading the book and read about half of it. But I rarely have time to sit down to soak in a good book so I decided to listen to the rest of it in my car and bought the audiobook instead to finish this off. Well, I didn't realize it until it arrived, this is VERY abridged. I'd say it has 1/8th of the content. I figured I wouldn't continue where I left off in the book since it is less than two hours long and just listen to the entire thing. So I thought it would be good to review this from the perspective of mentioning what you might be missing in this abridgment. The short answer is, not much! In fact, I wonder if the book would have been more effective if it had come this short. Of course they wouldn't be able to charge the same price if they did, so I'm sure this is a profit issue, but the audiobook does hit ALL of the highlights. What you are really missing is that Covey will usually give several examples to illustrate his points in the book but in the audiobook he tends to give only one example and, in some cases, none. And I actually like it that way. While reading the book I thought to myself on occasion, "Okay, I get it. Next point, please," but I didn't find myself doing that with the audiobook. Like the trust issues he dealt with in the book during the Franklin/Covey merger... gone from the audiobook and good riddance. I thought that story would never end and I don't think it gave much added value to the book in the first place. That being said, I would encourage you to listen to the book twice. He does cover some topics pretty quickly. For example, he gives 13 ways to build trust and I thought I got a lot out of it. But with the rapid-fire succession in which he shared it I don't think it quite sank in so I plan on giving this at least one more listen... maybe more. Reading the book once would have had it set in but I think a few listens are required to get the same effect... which is still faster than reading the book once. As for the content, I based the five-star rating solely on that. If found it thought-provoking and very relevant to what I do, or what I should be doing. It gave me several ideas on how to build trust both at home and at the workplace. I've already followed some of its ideals and I've already noticed a difference. Trust can be earned and lost very quickly and I think Stephen does an excellent job of covering the topic throughout the audiobook. This is a fantastic and relevant addition to the Covey collection and I don't hesitate at all on recommending this to anybody! Pick it up, give it a serious read, and you won't regret it either. ... show more
Reviewed in the United States on October 29, 2009 by James Duckett
    • The book is a bit ragged
I know it’s used but I wasn’t expecting it to look like it sat in someone’s house who smoked. The book is a good read still though.
Reviewed in the United States on April 16, 2024 by Kristen_Clara Pujol

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