Scary transaction w/ empty delivered box, but Customer Service replaced it
Size: 1TB
Color: Silver
Service provider: Unlocked
Product grade: Renewed Premium
I had not purchased an Amazon Refurbished product before. But we were looking for a large capacity 1TB iPhone 17 Pro, and didn't find one available for under $1300 + tax at local Apple Stores. With the new iPhones coming out at the end of the summer, we didn't want to pay full price, but our old iPho
ne was full and wasn't working very well. So, during Prime Day sales, we decided to order a Renewed Premium iPhone 17 Pro 1TB from Amazon. It wasn't available for next day or 2 day delivery, but the priced was great under $1300. When delivery came, I was waiting by the front door like a little kid during Christmas. I opened the Amazon box showing 2 items inside and I grabbed the Renewed Premium box and there was no shrink wrap, no sealed close tape to prevent the box from being opened. In my hast, I didn't even record the box opening process. I just flipped open the lid and was shocked to find an empty box with just a charge cable and no iPhone 17 Pro. I looked at the Amazon outside brown box to check for tampering, looked good, one layer of table, not cut open and resealed. I called Amazon Customer service immediately, she said the driver made a mistake and would deliver it the following day (a weekend delivery). My order showed as delivered. - about $1300 and all I had was an emplty box with a USB-C charge cable. That's it. Did I just make the biggest mistake on this on-line order? Why didn't I. record opening the box? I felt bad, and thought driver error??? No way, the outside brown box was sealed. The refurbished box had to have been tampered with in the packing and shipping stage, not during the delivery. I called Amazon Customer Service again, explaining the empty box. They asked for photos which I took shortly after the delivery. They agreed to send a replacement. We got the replacement and were quite happy with it's like new quality. No signs of use, no nics or scratches and it's battery was at 100% capacity with I think 1 cycle on it. Amazon came through with a great replacement. It took several hours to restore and then add it to our account. But all works great now. So, it was a little scary with no product in an empty box, but Amazon Customer Service (my second - third calls) did fix the order and it was a great deal. Look at the refurbished details carefully, and video opening the box and the package contents so you have some evidence on what was was actually in the box. Especially if it is not shrink wrapped or sealed with tape. My video of the replacement didn't show the shrink wrapping well in the photo grab of the opening of the shrink wrap. Thanks to my 2nd and 3rd contact of Customer Service to resolve this purchase. And PS the iPHone 17 Pro is awesome and has lot so space to record kids and concerts.
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Reviewed in the United States on August 27, 2026 by DigiB
Buying an iPhone From Amazon Was a Great Decision
Size: 1TB
Color: Deep Blue
Service provider: Unlocked
Product grade: Renewed Premium
I purchased an iPhone 17 Pro (Deep Blue, 1TB) in "Like New" condition, shipped by Amazon and sold by Amazon Resale, for $1,215 plus tax. The phone was in perfect condition, without a scratch anywhere on the screen or the body. The battery health was 100% and the charge Cycle Count was 2. (FWIW the ph
one's manufacture date was October 2025 and its first use date was November 2025. Also, at some point, it was updated to iOS 26.2. Further, the phone was packaged in a generic box and came with a generic charging cable. ) The delivery itself was extremely secure. When the Amazon deliveryman arrived, I received a call from a Seattle, WA number. Thankfully, I realized it might be from Amazon rather than spam. The deliveryman asked me for a six-digit code that had been emailed to me. I live in an apartment so I decided to go downstairs to give him the number and pick up the package personally. After holding onto the phone for 2 weeks, I decided to go with the iPhone 18 Pro instead, and to return this one. (The return process was straightforward: a Whole Foods drop-off.) I liked this phone so much and I felt bad returning it. It's very, very well designed compared to the 18 Pro. It feels great to hold in your hand. In comparison, the 18 Pro feels like a brick that's uncomfortable and unsteady to hold in your hand. That said, the 18 pro has somewhat better battery life than the 17 Pro. Also, photos taken with the 17 Pro looked over-bright and washed out to me. (In reality, this just a software or processing difference that could be accounted for using a third-party app over the native Camera app.) I agonized for a long time, whether to keep the 18 Pro or the 17 Pro. I chose the 18 Pro, but I believe you should feel confident choosing the 17 Pro and also buying it directly from Amazon. The 100% battery health, single-digit Cycle Count, secure delivery, and easy return make it all worth it.
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Reviewed in the United States on October 17, 2026 by Nemo
Nice phone (on the outside)
Size: 1TB
Color: Cosmic Orange
Service provider: Unlocked
Product grade: Renewed Premium
I have an IPhone 17 pro max. Have been eyeing an orange 17 pro. Since I had a gift card I went ahead and took the gamble on purchasing a renewed premium device. At first glance the phone looked amazing. The screen was very responsive. Setup was quick. I was pleasantly surprised. Then came the update
which was 3.3gb. The device became extremely hot during this process but I assumed this was just due to the large update. However, due to the new vapor chamber it should not get this hot. Still not a big issue. Then after setting up the device I began to test the functionality and to run some tests to see which components were repaired. Based on the parts history the logic board was repaired with genuine parts. A renewed premium device should not be a logic board replacement. The logic board is the brains of the phone that requires meticulous care in replacing and repairing. This only should be done by Apple. Since I do not know who did this repair and the quality of their work, I will be returning this device. Renewed premium devices should be basically cosmetic revitalizations. This device I received should be a renewed good at best given the risks associated the 3rd party logic board replacement. Also, another issue is returning this device. I sent my return 6/25 and have an anticipated refund due back to me on 8/1. I purchased this device directly from Amazon to prevent these types of issues. So, my money is tied up until they receive and inspect the item. Very disappointing experience. I would not recommend buying renewed devices from Amazon. The big issue is what is done inside the phone and if true Apple products are used for the repair. For the price, just pay the extra 100 and get one new from Apple or buy Apple refurbished. ***Update my return and refund was processed 7/7. Sooner than projected but still a while when it comes to Amazon. Return submitted 6/25.
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Reviewed in the United States on June 24, 2026 by Michael Laird
Practically New!
Size: 256GB
Color: Cosmic Orange
Service provider: Unlocked
Product grade: Renewed
Basically a new phone! no scratches, 100% battery life, 10 cycle counts. Just no Apple factory warranty (it had the famous Purchased April 1, 1978, date : ). Renewed warranty was 3 months (its 1 year for premium) Overall great experience!
Reviewed in the United States on October 13, 2026 by Amazonian Connoisseur
Excellent
Size: 1TB
Color: Silver
Service provider: Unlocked
Product grade: Renewed Premium
The phone arrived with one tiny, barely noticeable scratch on the back and some adhesive residue around the camera lenses, but it was easily removed. Most importantly, the battery health is at 100%, and everything functions perfectly. The phone literally feels brand new! Very impressed with the condi
tion.
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Reviewed in the United States on September 20, 2026 by Joshua C.
Great at communicating!!
Size: 256GB
Color: Deep Blue
Service provider: Unlocked
Product grade: Renewed Premium
Great, just Amazon needs to say when a signature is needed. This is the second thing I have ordered recently that requires that but don’t find out until UPS or FedEx emails.
Reviewed in the United States on October 9, 2026 by Spurgeon
good price and a good device
Size: 256GB
Color: Silver
Service provider: Unlocked
Product grade: Renewed Premium
it took a while to be shipped but the wait was worth it, it’s unlocked, only have two cycles on the battery account, the screen is perfect and zero scratches
Reviewed in the United States on October 9, 2026 by Virginia Carrasco
Indistinguishable from brand new—skip retail and get Renewed Premium
Size: 1TB
Color: Silver
Service provider: Unlocked
Product grade: Renewed Premium
Honestly, why bother buying brand new when Renewed Premium delivers the exact same experience for hundreds less? I was skeptical about ordering a refurbished unit, especially at the 1TB tier, but this device arrived in truly flawless cosmetic condition. The screen, back glass, and camera housing have
zero scratches, scuffs, or signs of prior handling. More importantly, checking the battery settings showed a full 100% maximum capacity. eSIM transfer was seamless, all cameras and sensors function perfectly, and performance is identical to an out-of-the-box flagship. If you are debating between retail MSRP and Renewed Premium, save your money—this was worth every penny.
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Reviewed in the United States on October 17, 2026 by Gabriel