Scary transaction w/ empty delivered box, but Customer Service replaced it
Size: 1TB
Color: Silver
Service provider: Unlocked
Product grade: Renewed Premium
I had not purchased an Amazon Refurbished product before. But we were looking for a large capacity 1TB iPhone 17 Pro, and didn't find one available for under $1300 + tax at local Apple Stores. With the new iPhones coming out at the end of the summer, we didn't want to pay full price, but our old iPho
ne was full and wasn't working very well. So, during Prime Day sales, we decided to order a Renewed Premium iPhone 17 Pro 1TB from Amazon. It wasn't available for next day or 2 day delivery, but the priced was great under $1300. When delivery came, I was waiting by the front door like a little kid during Christmas. I opened the Amazon box showing 2 items inside and I grabbed the Renewed Premium box and there was no shrink wrap, no sealed close tape to prevent the box from being opened. In my hast, I didn't even record the box opening process. I just flipped open the lid and was shocked to find an empty box with just a charge cable and no iPhone 17 Pro. I looked at the Amazon outside brown box to check for tampering, looked good, one layer of table, not cut open and resealed. I called Amazon Customer service immediately, she said the driver made a mistake and would deliver it the following day (a weekend delivery). My order showed as delivered. - about $1300 and all I had was an emplty box with a USB-C charge cable. That's it. Did I just make the biggest mistake on this on-line order? Why didn't I. record opening the box? I felt bad, and thought driver error??? No way, the outside brown box was sealed. The refurbished box had to have been tampered with in the packing and shipping stage, not during the delivery. I called Amazon Customer Service again, explaining the empty box. They asked for photos which I took shortly after the delivery. They agreed to send a replacement. We got the replacement and were quite happy with it's like new quality. No signs of use, no nics or scratches and it's battery was at 100% capacity with I think 1 cycle on it. Amazon came through with a great replacement. It took several hours to restore and then add it to our account. But all works great now. So, it was a little scary with no product in an empty box, but Amazon Customer Service (my second - third calls) did fix the order and it was a great deal. Look at the refurbished details carefully, and video opening the box and the package contents so you have some evidence on what was was actually in the box. Especially if it is not shrink wrapped or sealed with tape. My video of the replacement didn't show the shrink wrapping well in the photo grab of the opening of the shrink wrap. Thanks to my 2nd and 3rd contact of Customer Service to resolve this purchase. And PS the iPHone 17 Pro is awesome and has lot so space to record kids and concerts.
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Reviewed in the United States on August 27, 2026 by DigiB
Excellent
Size: 1TB
Color: Silver
Service provider: Unlocked
Product grade: Renewed Premium
The phone arrived with one tiny, barely noticeable scratch on the back and some adhesive residue around the camera lenses, but it was easily removed. Most importantly, the battery health is at 100%, and everything functions perfectly. The phone literally feels brand new! Very impressed with the condi
tion.
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Reviewed in the United States on September 20, 2026 by Joshua C.
Nice phone (on the outside)
Size: 1TB
Color: Cosmic Orange
Service provider: Unlocked
Product grade: Renewed Premium
I have an IPhone 17 pro max. Have been eyeing an orange 17 pro. Since I had a gift card I went ahead and took the gamble on purchasing a renewed premium device. At first glance the phone looked amazing. The screen was very responsive. Setup was quick. I was pleasantly surprised. Then came the update
which was 3.3gb. The device became extremely hot during this process but I assumed this was just due to the large update. However, due to the new vapor chamber it should not get this hot. Still not a big issue. Then after setting up the device I began to test the functionality and to run some tests to see which components were repaired. Based on the parts history the logic board was repaired with genuine parts. A renewed premium device should not be a logic board replacement. The logic board is the brains of the phone that requires meticulous care in replacing and repairing. This only should be done by Apple. Since I do not know who did this repair and the quality of their work, I will be returning this device. Renewed premium devices should be basically cosmetic revitalizations. This device I received should be a renewed good at best given the risks associated the 3rd party logic board replacement. Also, another issue is returning this device. I sent my return 6/25 and have an anticipated refund due back to me on 8/1. I purchased this device directly from Amazon to prevent these types of issues. So, my money is tied up until they receive and inspect the item. Very disappointing experience. I would not recommend buying renewed devices from Amazon. The big issue is what is done inside the phone and if true Apple products are used for the repair. For the price, just pay the extra 100 and get one new from Apple or buy Apple refurbished. ***Update my return and refund was processed 7/7. Sooner than projected but still a while when it comes to Amazon. Return submitted 6/25.
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Reviewed in the United States on June 24, 2026 by Michael Laird
Good value
Size: 256GB
Color: Cosmic Orange
Service provider: Unlocked
Product grade: Renewed Premium
I love my new phone. It was pricey, but worth the money. I don’t change my phone every year like some. My old phone was loosing its charge. Hope this one works as well as my old phone.
Reviewed in the United States on October 2, 2026 by Senecasuper
iPhone 17 pro
Size: 256GB
Color: Cosmic Orange
Service provider: Unlocked
Product grade: Renewed Premium
Better than new as I like to say only downside was the charger it came with wasn’t so great but healthy battery no scratches and fast working phone good buy don’t have to pay brand new price but unfortunately it doesn’t come with factory warranty
Reviewed in the United States on September 21, 2026 by Hector
Was not mint condition but good overall
Size: 512GB
Color: Deep Blue
Service provider: Unlocked
Product grade: Renewed
Just got it today, has a couple of small dents, I chose excellent condition so I wasn't expecting that. Only 2 count charges.
Reviewed in the United States on September 27, 2026 by Omar F.
Brand new
Size: 256GB
Color: Deep Blue
Service provider: Unlocked
Product grade: Renewed Premium
Brand new basically, battery had a single cycle of charge, the screen is impeccable, zero scratches besides a tiny one near the camera plateau (really tiny) and i’m using it everyday. the quality is excellent
Reviewed in the United States on September 21, 2026 by Júnior
Basically Brand New
Size: 256GB
Color: Deep Blue
Service provider: Unlocked
Product grade: Renewed
It's basically brand new. Came in a clean iPhone-like box. No scratches or damage on the frame or screen. Battery health was at 100% with only 6 charge cycles, phone was unlocked. Did a full test on the hardware to make sure it all worked, it passed everything. Definitely a good phone was sent in nea
r brand-new condition. Highly recommend.
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Reviewed in the United States on October 3, 2026 by Clinton Edwards