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Description
Management lessons from the world's most profitable airline. "If you want to understand how one organization can change the competitive rules of the game for an entire industry, read this book." (James L. Heskett, Baker Foundation professor, Harvard Business School and coauthor of The Value-Profit Chain) Fortune magazine calls Southwest Airlines "the most successful airline in history". With a market value greater than the rest of the US airline industry combined, Southwest Airlines is an amazing company with amazing management practices. Drawing on extensive research and interviews with frontline Southwest employees, managers, and senior executives, The Southwest Airlines Way explains how Southwest's relationship-based performance principles can be adopted by managers in any industry, with dramatic results. Full of frontline tales of Southwest's innovative management style, this compelling book explains how Southwest's relentless focus on high-performance relationships and its people-management practices have been the key to its unparalleled success in the airline industry. It reveals how any organization willing to invest the time and effort can learn from Southwest's management style by creating shared goals, shared knowledge, and mutual respect among management, employees, and suppliers. This is the secret of how Southwest consistently outperforms its competitors in the high-pressure, time-sensitive airline industry.Please note: This is an historical recording. The audio quality represents the technology of the time when it was produced. Read more
Listening Length : 4 hours and 17 minutes
Author : Jody Hoffer Gittell
Narrator : Anna Fields
Publication date : March 21, 2022
Language : English
Publisher : McGraw Hill-Ascent Audio
Version : Unabridged
Program Type : Audiobook
Best Sellers Rank: #197,498 in Audible Books & Originals (See Top 100 in Audible Books & Originals) #265 in Mentoring & Coaching #335 in Leadership Training #488 in Company Business Profiles (Books)
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