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Rebuilding Empires: How Best Buy and Other Retailers Are Transforming and Competing in the Digital Age of Retailing

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Rebuilding Empires examines, through retail giants Best Buy and Target, how big box chains are constructing a new future by utilizing mobile devices, social media, and the Internet, the same technologies that once pushed them to the brink of irrelevance. This book features interviews with industry leaders and experts, including Best Buy CEO Hubert Joly, Target chief marketing officer Jeff Jones, and several other key players in both companies. Bricks and mortar retailing is not dead, and Best Buy shows others how to capitalize on their own physical spaces. Lee shows how showrooming is an asset rather than a liability, how physical space and online space are complementary, and how others can learn from Best Buy's innovations including the Geek Squad, stores within stores, and creating non-traditional partnerships. In a readable narrative format, journalist Thomas Lee explores how the world's largest consumer electronics retailer is redefining what it truly means to be a "Best Buy" in the age of online retailing. Read more

Publisher ‏ : ‎ St. Martin's Press


Accessibility ‏ : ‎ Learn more


Publication date ‏ : ‎ December 9, 2014


Language ‏ : ‎ English


File size ‏ : ‎ 3.8 MB


Screen Reader ‏ : ‎ Supported


Enhanced typesetting ‏ : ‎ Enabled


X-Ray ‏ : ‎ Not Enabled


Word Wise ‏ : ‎ Enabled


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Top Amazon Reviews

    • Excellent book, well written and compelling
Format: Hardcover
Excellent book, well written and compelling, the book captures well the successful innovations on an even keel with the complete and utter innovative debacles (all in easily read enjoyable detail.), both of which end up adding value to the transformations. The retail industry executive interviews provide insight on what it is like on the front lines of the fast paced, cut-throat, live to die another day retail world. ... show more
Reviewed in the United States on January 20, 2015 by Joshua Carlson
    • Great...if there's a sequel
Format: Kindle
"Rebuilding Empires" from Thomas Lee is an entertaining and very informative read, filled with interesting quotes and retail data benchmarks, primarily for the Best Buy and Target businesses. There’s a good balance between rich historical accounts (e.g., Best Buy’s business model epiphany), description of present organization and product cases (e.g., Target’s RAD and Cartwheel) and future vision (e.g., store-within-a-store model) set by the current leaders at both of these two companies. There’s balance between internal and external top executive and retail consultant interviews, which adds both depth and objectivity to the story and themes. And a really clever vantage point contrast, as Mr. Lee unearths a common compelling future between two polar-opposite corporate culture showcases—a highly centralized (and insular) Target vs. a highly decentralized (borderline “anarchical”) Best Buy. The result is a competent narrative reinforcing how the report of big boxes’ death in the digital retail era has been greatly exaggerated. However, the book fails somewhat to pay off on the grander suggestion made by the title “Rebuilding Empires.” Target and Best Buy are certainly very large and successful brands, but I doubt they’re viewed even by their biggest brand fans as “empires.” Even beyond the title’s choice of words, a story about the massive retail landscape transformation will be far from complete without much deeper inclusion of Walmart and Amazon. These retailers are often mentioned in the book, but they are not fully analyzed and credited as arguably the two most important players within the current retail era. With their size and influence over the landscape, Amazon and Walmart are much closer to true “empires.” There’s a suggestion for Mr. Lee—how about a part 2 of the book, this time contrasting Walmart and Amazon? He could even start thinking “trilogy" with Alibaba and Apple transforming the global marketplace and physical retail technology. I’d certainly pre-order those books! Until then, I will still recommend “Rebuilding Empires," but will withhold one star from this rating. ... show more
Reviewed in the United States on December 15, 2014 by Amazon Customer
    • Poorly written and factually wrong.
Format: Hardcover
The story of how Target and Best Buy has had to innovate and reinvent themselves as the world has transitioned to online shopping. Unfortunately, the writer constantly jumped back and forth between the stores, and between timeliness with no break. Additionally, fundamental mistakes such as saying the iPod Shuffle was the first iPod makes me question every detail that was written. Save your time and money and skip this book. ... show more
Reviewed in the United States on January 30, 2015 by Dana D. Charter
    • Paean to retail giants
Format: Kindle
Slightly superficial as well as dated. Some interesting tidbits in the war to keeping bricks and mortars alive. A fast read.
Reviewed in the United States on November 20, 2016 by marc a. meyer
    • Excellent
Format: Kindle
Great inside look into the thought and strategy of some of the big dogs for anyone involved with omnichannel retail.
Reviewed in the United States on March 9, 2015 by WILLIAM GRAHAM
    • Very readable
Format: Hardcover
Who knew that the story behind big-box retailing could be so interesting? This book is fast-paced and highly readable. I learned a lot about the evolution of retailing, from smaller stores after world war two to the development of the big box concept to the challenge — and opportunities — that the Internet opens up. Ironic to be commenting on this book on Amazon! ... show more
Reviewed in the United States on March 20, 2015 by Elizabeth
    • Great read! Never will I look at retail the ...
Format: Hardcover
Great read! Never will I look at retail the same way again, especially when I'll next be heading to Target.
Reviewed in the United States on January 19, 2015 by Ruth Liao
    • Boring account of two great companies
Format: Hardcover
I love books that talk about companies and how they`ve evolved. This is not the book to get a grasp on Best Buy or Target (mainly the two companies that the book talks about). I`m glad I`ve lended this book at the library and did not spend a dime on it. It does not engage you at all in the fate of this two (remarkable) companies. It`s washed out. Mixed up. Boring I did not even finish it. ... show more
Reviewed in the United States on May 29, 2015 by ALFONSO in MONTREAL

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