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O'Connell House

The Secrets of Successful Communication: A Simple Guide to Effective Encounters in Business (Big Brain vs. Little Brain Communication)

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Arrives Jun 19 – Jun 23
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Description

This book will help you identify the opportunities to turn every encounter into a great encounter. It provides some simple tools that will help you become a better ambassador of yourself and the businesses and organizations you are a part of. You will discover a precise yet simple and enjoyable method of learning to communicate effectively, positively, and even happily with everyone you encounter, from the angry customer who did not get what he ordered to the noisy people sitting in front of you in the movie theater. The tools apply equally well to your private life as they do to your work life. The tips can work at home, at the office, at school, on the Little League diamond, and even on the freeway. The good news is that achieving the seemingly impossible result of outstanding communication with anyone is remarkably easy to teach, to learn, and to implement using the tools this book will share. Read more

Publisher ‏ : ‎ O'Connell House


Publication date ‏ : ‎ September 1, 2011


Language ‏ : ‎ English


Print length ‏ : ‎ 186 pages


ISBN-10 ‏ : ‎ 0983124434


ISBN-13 ‏ : ‎ 36


Item Weight ‏ : ‎ 8.8 ounces


Dimensions ‏ : ‎ 5.94 x 0.79 x 8.9 inches


Best Sellers Rank: #5,703,823 in Books (See Top 100 in Books) #358,353 in Business & Money (Books)


#358,353 in Business & Money (Books):


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If you place your order now, the estimated arrival date for this product is: Jun 19 – Jun 23

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Top Amazon Reviews

    • "Truly listen to what is being said, stay in the moment and establish trust in every encounter"
Format: Paperback
This concise book will help you realize where and why communication breakdown happens. Using our Big Brain means responding to situations by taking the time to think through just what our answer should be and responding. In stressful situations (especially when we're time stressed) we switch to Little Brain mode and react to situations, usually basing our actions on emotions instead of thinking logically about the situation and then responding. My favorite part was on avoiding what Kevin calls, "Time Ambushing." Everyone must avoid these time traps or the scenario below develops (and Little Brain communication happens) which leads to communication breakdown: "If you do not plan well and are in a rush, you think everyone around you should accommodate your needs. This leads to forcing an issue or question on others because it fits your time schedule - without pausing to ask yourself if it's the right time for them to address it. Without showing empathy, you pile on or add to others' anxieties by burdening them with new problems at a difficult time." Kevin lays out seven principles you should use to communicate effectively and build trust (you have to get the book to read about those). A lot of the content is common sense, but Kevin has a great way of showing how these scenarios develop without us even realizing it. This book is worth every dollar spent! ... show more
Reviewed in the United States on November 22, 2011 by BillySpyros
    • Very worth while
Format: Paperback
This book is easy to read and gives examples and illustrations that are easy to remember. My only suggestion to the author is that he change the sub-title to read: A simple guide to Effective Encounters in Life (Big Brain vs. Little Brain Communication). The scope of this book is definitely NOT limited to the business world. If family members were to read this book and take it's message to heart, there would be far more harmony at home. ... show more
Reviewed in the United States on January 3, 2012 by Flower Lover
    • Muy bien
Format: Paperback
Bueno
Reviewed in the United States on April 23, 2021 by edgar Magana
    • An amazing book
I recently retired from teaching business communication courses for the Los Angeles Community College District. This is the best book of its kind that I have read since The One Minute Manager over 30 years ago. This would be the only book that I would need for my classes. I believe that it is a classic. It's non-technical and full of rich stories with which people can identify. ... show more
Reviewed in the United States on June 27, 2012 by Mr. Elliott F. Porter
    • Game changer!
Format: Kindle
I read this book for our “book club” at work. Little did I know that this book would change the way I communicate and think about communication at home. It has been a serendipitous read at an appropriate time in my life!
Reviewed in the United States on June 17, 2018 by Elsa
    • A good book
Format: Paperback
I enjoyed this book and appreciate its focus on thinking before we speak!
Reviewed in the United States on December 4, 2018 by Michael Bittel
    • One Star
Format: Paperback
Basically, don't be a pushover, but still treat people well in the process.
Reviewed in the United States on February 27, 2015 by J
    • Five Stars
Format: Paperback
Really good information!
Reviewed in the United States on April 5, 2018 by happy in Arizona

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