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ASQ Quality Press

Quality Toolbox

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Description

The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly used, and some created by the author and not available elsewhere. The reader will find the widely used seven basic quality control tools (for example, fishbone diagram, and Pareto chart) as well as the newer management and planning tools. Tools are included for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, and basic data-handling and statistics. The book is written and organized to be as simple as possible to use so that anyone can find and learn new tools without a teacher. Above all, this is an instruction book. The reader can learn new tools or, for familiar tools, discover new variations or applications. It also is a reference book, organized so that a half-remembered tool can be found and reviewed easily, and the right tool to solve a particular problem or achieve a specific goal can be quickly identified. With this book close at hand, a quality improvement team becomes capable of more efficient and effective work with less assistance from a trained quality consultant. Quality and training professionals also will find it a handy reference and quick way to expand their repertoire of tools, techniques, applications, and tricks. For this second edition, Tague added 34 tools and 18 variations. The "Quality Improvement Stories" chapter has been expanded to include detailed case studies from three Baldrige Award winners. An entirely new chapter, "Mega- Tools: Quality Management Systems," puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used. This edition liberally uses icons with each tool description to reinforce for the reader what kind of tool it is and where it is used within the improvement process. Read more

Publisher ‏ : ‎ ASQ Quality Press; 2nd edition (March 30, 2005)


Language ‏ : ‎ English


Paperback ‏ : ‎ 584 pages


ISBN-10 ‏ : ‎ 0873896394


ISBN-13 ‏ : ‎ 99


Item Weight ‏ : ‎ 2.6 pounds


Dimensions ‏ : ‎ 7 x 1.5 x 10 inches


Best Sellers Rank: #659,671 in Books (See Top 100 in Books) #73 in Hand Tools (Books) #113 in Total Quality Management (Books) #218 in Quality Control (Books)


#73 in Hand Tools (Books):


#113 in Total Quality Management (Books):


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Top Amazon Reviews

    • A book worthy of keeping on your desk at the office
Space on my office desk is not infinite and I only keep the most useful books within arms reach there. Other titles, often helpful but not useful on a daily or weekly basis, get relegated to the bookshelf along with all the vendor catalogs and old college textbooks. The Quality Toolbox is good enough that I made room for it next to my copies of Marks' Std Handbook for Mechanical Engineers and Machinery's Handbook. It contains a wealth of information that can benefit people at all positions within an organization, not just members of the QC or QA staff. It is laid out with a good graphical index in the front that aids you in selecting the right tool for the problem at hand. Each tool section, with the exception of the couple that deserve books of their own, has all the information you need to apply it to the problem and achieve real solutions, not just more paperwork. I found the examples of the tools being used on real world problems very handy at showing how the tools usage is not set in stone, or used in isolation, but adapted and combined with other tools to get answers. In today's highly competitive marketplace quality is something that is everyone's job, not just one group of checkers. This book presents information in a very "to-the-point" manner, with simple math when needed, that should allow a reader to make use of these tools all across their job responsibilities. This is the type of reference manual that should allow an organization to experience the benefits of putting quality at all levels and not just as an end checking process. My only suggestion/complaint is that a book of this size could really use the section scallops, or thumb index cut-outs, that would make finding the tool much faster. After deciding what tool you want to read up on from the index it does take more time than I'd like to actually get to the tool. A physical index with tabs or cut-outs would greatly improve an otherwise excellent reference manual. ... show more
Reviewed in the United States on October 4, 2010 by Greg A. Tirevold
    • Has all the basics
This book has every type of tool a Quality Rep can use for running an improvement plan first try
Reviewed in the United States on June 18, 2024 by Amazon Customer
    • Handy toolbox with many uses
This is not so much a book to be read from cover to cover. Rather it is a collection of tools that can be used for analysing data and information. Although the title is "Quality Toolbox" which may lead one to think this is a text for implementing Quality Management and Continuous Improvement, it is much more. I am currently using this book to analyse an unstructured collection of data to undertake a research program into a relatively new field of telecommunications. Because the tools are separately described and their uses explained, this book can be used for a wide range of activities that require the collection and analysis of data by anyone who may need guidance in dealing with unstructured data and/or tools for process analysis and improvement. ... show more
Reviewed in the United States on March 30, 2015 by K. Hinton
    • Good Reference
Good guide for numerous professional circumstances
Reviewed in the United States on January 20, 2023 by Ravens fan
    • A lot of information - clearly presented
This is a nice companion if you're trying to learn all those Quality Tools and studying for an exam. Explanations throughout are clear, the tools are described along with a real world application. The math is described in clear terms
Reviewed in the United States on September 9, 2018 by A CT Mom
    • quality skills
I got this book as part of a college course i was doing, but in reality it is so good it has helped me out in my job. There are times in our jobs when we dont get a chance to do new things and this book actually makes it very simple to introduce new initiatives. I would highly recommend this book to anyone considering a career in quality mangement. ... show more
Reviewed in the United States on March 31, 2008 by Lorraine Kelly
    • Amazing book, I love it
I read a lot of comments about this book, but I didn't think it was an amazing book, pretty simple to read and understand. I'm from México and I kind of new with quality, but I think it will help me in the future. You've to buy it if you love quality as much as me.
Reviewed in the United States on August 20, 2010 by Nestor de Haro
    • Good tool
Anyone thinking of working in quality control should get this book. it really outlines the various tools that are available to a quality inspector.
Reviewed in the United States on November 27, 2013 by Adam Spencer Ogden

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