AAHA's Complete Guide for the Veterinary Client Service Representative
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Description
You work hard to get clients in your door. Make sure to keep them coming back with excellent front-office customer service. This new book goes beyond listing task-based duties for veterinary receptionists and client service representatives (CSRs). It provides the big picture and explains the why behind the how on the following topics and more: Client serviceTelephone utilizationScheduling appointmentsThe check-in and check-out processFinancial information for the CSRMedical recordsMarketing and social mediaVeterinary terminology and abbreviations Each chapter is followed by best-practices standard operating procedures (SOPs), all fully modifiable on the accompanying CD-ROM and includes instructions and keys to help managers customize it to take the hassle out of training. Equip your CSRs with the knowledge and skills necessary to best represent your practice to new, existing, and potential clients with this new, one-of-a-kind guide. Read more
Publisher : AAHA Press (July 1, 2013)
Language : English
Perfect Paperback : 144 pages
ISBN-10 : 1583261923
ISBN-13 : 27
Item Weight : 12.8 ounces
Best Sellers Rank: #3,729,349 in Books (See Top 100 in Books)
Customer Reviews: 5.0 5.0 out of 5 stars 1 rating
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