LG E9 Series 55-Inch TV, Alexa Built-In 4k UHD Smart OLED 2019 Model - OLED55E9PUA

1.0 out of 5 stars

By Edward Jasudowich - Reviewed in the United States on September 26, 2019

A flash back to Plasma

Within nine months of my purchase my $6000 LG TV developed image burn-in. Upon contacting LG they gave me a series of procedures to reduce/eliminate the burnt in images telling me it would take a while to get rid of the damage. After three months of following their directions and getting no results i recontacted LG and was told my TV was out of warranty AND image burn-in is not covered by their warranty. So, I now have two choices, watch this junk or buy a new TV. Oh, a side note, the TV runs as hot as an old plasma TV. If you need to heat your room, it is good for that purpose. I will NEVER buy another LG product and you shouldn't either,

4.0 out of 5 stars

By Mike D - Reviewed in the United States on March 13, 2020

Great upgrade to Panasonic Plasma; of dubious value over LG C9 (and "solution" to muffled sound)

We had a 10-year old Panasonic plasma that was getting a bit long in the tooth. I wanted to go to a 4K display, but was concerned about losing the black levels that plasma is known for. Was totally blown away, though, by the LG OLED picture quality. HDR content in particular is just stunning. The blacks are truly inky, and the contrast is amazing. From a pure PQ standpoint, I am completely satisfied with my purchase. Further, the image processing is excellent. I was concerned about having to mess with things when watching sports versus movies versus TV in a way that we never had to do with plasma. But quite frankly, after having set the LG on the cinema preset, that's good for like 95+% of our viewing. If I remember, when watching sports I do change it to the sports preset, which gives a slightly better "look." Further, viewing angles are just as good to my eyes as plasma is. And I'm aware that QLED is brighter than OLED, but OLED is more than sufficiently bright for our purposes, even with the TV being installed in a room with lots of windows. When the western sun is coming through the windows on a sunny day, we will lower the blinds (the TV is in a corner facing outwards in the same direction that the sun comes in), but that's more because the sun is blinding than the TV not being visible. Much, much brighter than our Panasonic plasma. Now, some other considerations: (1) The remote is awful. Just awful. I have no clue why people like this remote. We hate it. That said, we don't use it. Our Roku box remote can turn the TV on and control volume, and frankly that's all we need. (2) We don't use any of the smart features. Don't even have it connected to our network. I'm happy to report that you don't have to do this (just skip this during setup), and the TV doesn't nag you. The smart features are missing some channels that Roku has, so I don't see the point of using the LG's built-in smart features, particularly since the Roku remote, which is so much better, can control this TV. (3) Setup was a bit more complicated than it should be. It's been a while since we've purchased the TV, but I recall being frustrated, particularly since I also recently purchased a Vizio TV for my mom, and that was child's play to set up. The LG is not difficult, mind you, but don't necessarily expect to breeze through it. Setup in this context means both connecting the base to the TV and going through the initial setup of settings on the TV in the guided walk-through. Both are more complicated than they should be. (4) We purchased the E9 over the C9 for aesthetics and sound -- note that the image processing capability and the panel are the same on both (the B9 has the same panel, but slightly worse image processing capability apparently). In hindsight, I probably would go for the C9. Two reason. First, we have our E9 positioned in the corner. Yes, when you go and look at the TV from the side the profile is stunning in thinness as compared to the C9. But, we never go look at the TV from the side. We see a giant slab of TV with minimal bezel, no different than the C9. So in day to day aesthetics, the E9 doesn't give you anything over the C9. Second, while the E9 has better sound, particularly more bass, I can't say that I'm wowed in any way by the sound. We decided to get rid of our Zvox sound bar (which we had used with the Panasonic), and while I don't think the E9 is any worse than the Zvox, I'm not convinced that the premium of the E9 over the C9 is worth it sound-wise, either. That is, I don't perceive any noticeable bass from the E9, and can't imagine the C9 being much perceptibly worse in this respect. (5) Finally, the "solution" to muffled sound. When we first got the TV and started watching various programs to try it out, both my wife and I were very disappointed in the sound. To the point that we were thinking of returning the TV or hooking the sound bar back up. It was that bad. The sound was truly muffled, and hard to understand. Well, there's a piece of plastic "tape" covering the short in height speaker grill just under the screen. It's difficult to see. Unlike all the other plastic covering various parts of the TV, there was no little blue tab making it clear that there was something there to pull off. If you're suffering from muffled sound, I can almost guarantee you that this is the problem. Look closely at the sides of the grill for the plastic tape, and remove it. Once the grill holes are uncovered, the sound miraculously recovers! Overall, I'm very pleased with my purchase, but if I had to do it again, would definitely go for the C9 . . . the E9 is just not a meaningful upgrade over the C9.

5.0 out of 5 stars

By Flyboy - Reviewed in the United States on September 27, 2019

Just... Wow!

This TV is BEAUTIFUL! The picture is bright, no color bleeding, and super sharp. It is wowing. It looks like the tv is floating from the extended glass at the base. I'm so glad I opted for the "on glass" model. It looks amazing even when it's off. There's absolutely no "matte" look to the screen. Strictly crystal clarity. It also does not matter where you stand or sit, the viewing experience is the same at every angle. The sounds is such an upgrade! It sounds as though it has a built in sound bar. The bass is good, but if you want to feel the rumble, you will want a subwoofer. I've needed a new TV for a while. I've been looking between LG's OLED, other brands' OLEDs, as well as premium LEDs. Even though you are dropping a decent wad of cash on this tv, you are going to get your (about) $4,000 worth. I'm not a huge fan of going to movie theaters. I honestly feel like my picture is more crisp than a theater screen, and large enough (I got the 65 inch) I won't miss the "big screen" since it's now sitting in my living room. If you're in the market to upgrade, I highly recommend this TV.

5.0 out of 5 stars

By DelBoy - Reviewed in the United States on January 2, 2020

It's great BUT....

I ended up buying this TV from Best Buy because my amazon purchase 'Went Missing' during en route delivery to me.... The TV is excellent and was well worth the cost. One thing about the plastic protective covering, it's everywhere on the TV and looks like it belongs there, it doesn't, you have to remove all of it especially over the front speaker.

5.0 out of 5 stars

By P. Damato - Reviewed in the United States on December 2, 2019

Best sounding TV ever!

Not only the best picture, but the best sounding TV I've ever heard. If you are considering an LG, go with the E9. The sound is amazing - deep rich bass, crystal clear highs. We now listen to music streaming services without bothering to turn on the audio system. Burn-in is a concern with all OLEDs. If you're a heavy gamer go with another technology. But you'll be hard pressed to beat this TV overall.

5.0 out of 5 stars

By Gerardo - Reviewed in the United States on January 13, 2020

Beautiful OLED television experience!!!

Amazing OLED TV. This is the best TV picture I have ever seen. LG has produced a quality television. I would recommend this to anyone that wants a gorgeous high end smart TV.

4.0 out of 5 stars

By PlexFan - Reviewed in the United States on November 15, 2019

Amazing picture, great all in one, especially for bright and very dark rooms

Love the support for h265 streaming apps like plex. The Audio Return Channel (ARC) support is the best I have seen in a TV, but would like the bass response to be better, but still the best built in tv sound I have experienced.

3.0 out of 5 stars

By Ingo46 - Reviewed in the United States on October 23, 2019

Hissss Sounding

Great picture, poor sound on this unit. LG told me to return it.