3.0 out of 5 stars
By Mark A Smith - Reviewed in the United States on February 14, 2019
Mediocre customer service (finally came through)
UPDATE: Blackstone finally replaced my warped griddletop after months of emails. The replacement confirmation email came 2 weeks after my review was posted to Amazon. I do not know if the poor review (see below) was intrumental in the replacement. I have yet to season the new griddle (it's a time-consuming process). ------------------------------ I think this might be my first review on Amazon. I spent countless hours researching what flat top griddle to purchase. I was looking for high quality, portability, and at least 36" wide. I settled on the Blackstone griddle for it's size and foldable legs. I spent a full 20lb bottle of propane seasoning the griddle. Once seasoned, it was a blast to use. I have had so much fun cooking various dishes on it. I have used it to cook pancakes for 120 ppl. Now for the cons: 1) the grease trap located at the center rear is not a great location. I would have much preferred the standard trough found on almost all other flat top options. 2) after about 5 months of use the griddled taco'd. While cooking up a usual dish, teppanyaki, the griddle made a loud pop and became permanently warped. None of the welds appear to have broken. But it is no longer an effective griddle. 3) Customer Service: I have laenred their customer service is either incompetent or actively ignores warranty claims. All attempts to work out a warranty replacement or other option has been either ignored or I have been told I need to contact a different Blackstone employee, but not provided a way to contact the person. I am writing this review as a last ditch effort hoping someone at the company will take notice and help me resolve my warped griddle.
5.0 out of 5 stars
By Bridgette Fortuna - Reviewed in the United States on July 13, 2018
GRILLIN' LIKE A VILLAIN
If you ever want to see your boyfriend have an erection and grill at the same time, buy him this. He pushes it around outside like we're at a teppan grill. I look out of the window and admire my tough guy, delicately flipping my gardenburger on this monstrous grill. Trust me, size matters. Get the 36". We bought the canvas cover to prevent rust and to hide it from the elements. I know that if my boyfriend ever cheats on me that this will be the first thing that I vandalize, because he loves it THAT much. Even more than his Star Trek light up phone he bought in 1984.
5.0 out of 5 stars
By MilesToGo - Reviewed in the United States on May 30, 2017
Outstanding griddle for the money.
This review is for the 36” Blackstone griddle (model 1554) which I have been using for over a year now. Overall I have found this griddle to be an outstanding value, especially for its price point. You might be able to find a better griddle, but you will spend a LOT more money. Some simple assembly is required. My griddle came in a single box. Cut the two plastic straps and the box lid lifts right off. The components seem well packed. I used a 10mm wrench, an adjustable wrench, and a Philips screwdriver to assemble. Once I had it unpacked, assembly took about 15 mins. If I had someone assisting, we probably would have been done in 10 mins or less. Blackstone has a helpful 3 min assembly video you can watch either on Blackstone’s site or on youtube search for “Blackstone 36" Griddle Assembly”. I weighed the griddle top in at 55.5lbs. If you’re not comfortable lifting a bulky item of this weight, get someone to help you. If you discover a problem with your new griddle, email or call Blackstone directly. Page 23 in my manual had their customer service phone and email. I had a small issue and found their customer service to be extremely helpful. Replies to email were prompt and when I phoned, I was talking to a real human being within seconds (a real human being who spoke American as a primary language). Keep in mind, customer service operates M-F 9a-5p Mountain Standard Time. The griddle top comes coated in a protective oil to prevent rust. As noted in the instructions, your first step after assembly is to wash this oil off. I used dish soap in hot water. I followed this up with plain hot water to get the soap off. I towel dried the surface and then fired up the grill for a few mins to cook off any remaining moisture. The top is carbon steel (not Teflon nor stainless steel) and if not seasoned it will rust. For many griddle users, at this point they slap on some oil or bacon and immediately start cooking. Over time they build up the seasoning that helps protect the griddle surface from rusting and the food from sticking. In my case I wanted to do a more methodical seasoning. For a methodical, long lasting seasoning of the griddle, you follow similar steps as you would with seasoning cast iron cookware. Blackstone has a youtube video called “Blackstone Griddle Top Recovery”. This video was made to show people how to restore a rusted griddle top; however, at 2min39sec into this video they cover the topic of seasoning. The Blackstone video agreed with several articles I read about seasoning cast iron cookware with flax oil. Make sure you get the organic, cold pressed, unrefined, refrigerated flax oil. You don’t want any ingredients in the oil other than flax oil. Check the date on it, and shake well before using. It is expensive oil, but you don’t need a large bottle. I did 6 coatings on my griddle and used just a little more than 3oz total of the oil. Each successive layer used less oil. The seasoning coat/layer consisted of : 1. wiping on a thin layer of flax oil over the cooking surface (I applied with a paper towel). 2. wipe off excess oil (I used paper towel). 3. turning on all the burners for 30 mins or so to basically burn the oil in (I ran a little longer than 30 min). 4. turn the burners off and let the griddle cool Repeat the process. Blackstone recommends at least 4-5 coats. The cast iron cookware seasoning articles I read recommended 6 coats. Optimal seasoning will leave you with a shiny black cooking surface. After 6 coats of flax oil, I was nearing the optimal shiny black surface. Check level. Before starting to cook on the griddle, check level. Use a construction level or a marble or anything you have handy. You want to be sure that liquid will flow towards the drain. My patio slopes away from the house, so I had to set the left wheels of the griddle on a scrap of plywood to get the grease to head to the drain hole. Cooking. Even with a great seasoned cooking surface, I add a dash of oil with many of the things I cook (for example, eggs). Cleaning the griddle: Helped along by my well seasoned cooking surface, I find the griddle quick to clean. It typically takes me 3-5 mins. I found a video from a griddle user on youtube that was helpful. Search youtube for “Easy way to clean the Blackstone Griddle (Revised)”. Guy in the video uses spray oil, but I use liquid oil. My only complaint about the griddle would be the same issue that other reviews have mentioned: Blackstone still hasn’t conquered the grease drain problem. Randomly the grease running off will miss the cup and start running down the griddle leg. So use a paperclip or a piece of wire. If you stick it in the hole down to the grease cup, the grease will run down the wire instead of the surface tension causing fluids to flow up under the grease gutter. Or you can wrap a small piece of foil around the end of the drain to direct grease down.
1.0 out of 5 stars
By divinemissem - Reviewed in the United States on July 6, 2018
Blackstone quality control falls flat - Customer Support non-existent
Bought this for my Dad and this is his review. Assembly seemed simple enough until one of the bolts for the lower tray and tank hanger did not line up with the pre-drilled hole. Had to drill a new hole that was aligned properly. Attached propane tank and discovered that the electronic igniter did not work. Consulted the Blackstone troubleshooting website and followed all instructions regarding igniter failure --- nothing worked. Finally lit the griddle with a match and discovered that the right hand burner only ignited on one side of the "H". Tried several times with match and couldn't get it to light. Spent several hours trying to reach Blackstone customer support and only got a recording that said they were experiencing a large volume of calls. In desperation, I called Amazon and they offered to send me a replacement burner and igniter with no charge. Amazon Customer Service rocks and Blackstone could take some lessons from them. In brief --- griddle seems well made, but quality control leaves much to be desired. FOLLOW UP: Replacement parts arrived and they do no match the parts on my griddle. Tried many many many times to reach customer support at Blackstone and got the same recorded message over and over. In desperation I called Amazon once again and they also tried to reach Blackstone on a "priority" number ... but no response. Amazon agreed to refund my purchase price and have UPS pick up the already assembled griddle. Once again, Amazon comes thru and Blackstone loses a customer. If you are considering the purchase of one of these griddles, keep in mind that once it is delivered, you will NEVER be able to contact Blackstone if anything is wrong with it. Horrible way to run a company.