Frequently Asked Questions
Buy now, pay Later
We partnered with Klarna, QuadPay, PayPal, and ViaBill in order to provide an awesome buy now, pay later experience for millions of products.
During checkout, simply follow the steps and you will be provided with different payment options (such as a 6 or 12-month payment plan).
We make it easy to get almost anything you may need right away, and take care of payment later.
Ordering from our website will not impact your credit score.
Depending on the payment method you select, a soft credit check may be required. However, this is the type of credit check that does not affect your score.
Missing a payment, however, may impact your score.
After placing an order, you will be sent instructions on how to make your monthly payment. This will usually involve going to one of our financial partner's websites.
If you need any assistance with this, please don't hesistate to contact us.
Yes, absolutely! Just add all of the products you wish to finance to your cart and checkout like normal. Various payment plans will be shown during checkout.
Currently, a maximum of $10,000 is supported.
This may differ, however, depending on which payment plan you select. More info will be shown on the cart page (after adding products to your cart).
Products are shipped immediately after being approved for financing. Unlike layaway services, you do not have to wait until your order is paid in full.
While this can differ from plan to plan, typically the first payment is due either during checkout or once your order has been shipped and assigned a tracking number.
More information regarding the payment schedule will be shown at the end of checkout.
Absolutely! There are no penalties for early payments.
Products & Ordering
Products are shipped directly from the brand’s fulfillment center. In many cases, this is an Amazon warehouse. Every product page will contain information about where the item will ship from.
To learn how to upload an Amazon product that is not already on our website, please refer to this support article.
As soon as your order ships, we will automatically notify you with tracking information.
You can also view the Order Status page to see if tracking or delivery estimates are available.
Yes, as long as your order hasn't shipped and isn't in a "being prepared for shipment" state.
Please contact us immediately if you would like to cancel your order.
Products on our website are typically marked up 5-15% from the retail price. This small price increase allows us to offer our services, guarantee free shipping on all orders, and continuously improve our platform.
Unless otherwise stated on a product's detail page, most products takes 2-3 business days to reach your address. Larger items can take 6-9 business days. Faster shipping options may be available during checkout.
Tracking information will automatically be sent to you as soon as your order ships. This will either be via email or text, depending on which contact method you left when checking out.
Currently, we only serve the United States of America, however, we are plan to expand very soon. Please contact us if you would like us to ship to your country!
Shipping is always free!
In rare scenarios, shipping couriers may take longer than expected to deliver a package. Please contact us so we can help track down your package and get the issue resolved.
Yes, as long as it hasn’t been more than 30 days since you received your order. To begin the return process, please visit our returns center.
Please visit our returns center and fill out the form.
Once a refund is processed, it usually takes 2-3 business days for the funds to arrive back to your original payment method (e.g. bank account). If it’s been more than 5 business days, please contact us.
Please note that the refund amount will be equal to the sum of the payments you've made. Any outstanding payments will be voided.
Yes - just be sure to request this from our returns center when filling out the form. Store credit is processed instantly.
Still searching for an answer to your question? Contact us here or shoot us an email at firstname.lastname@example.org.
We also have a live chat feature, which is displayed in the bottom right-hand corner of any page.